I'm not normally moved to write about a company regarding my positive experience, because so often my expectations are far from being met. My experience with Stairhopper Movers, however, far exceeded my expectations.
I had a very delicate situation with downsizing my mother's home in Wellesley to a townhouse in Boston's Back Bay. We were all very nervous relocating 30 plus years of accumulated items of great sentimental value. From the time I first spoke with Mona on the phone to get initial information, I felt they truly cared about us and our move. Mona was very creative in finding solutions to a myriad of unforeseen problems prior to the move, particularly when our closing was delayed for a day and we had to scramble for an overnight storage solution.
When the movers arrived for the pack, they were all courteous and professional. One of the owners ( I think his name was Adrian) was even on the job and he orchestrated the pack and move beautifully. He made us feel confident our items would be handled carefully. We were particularly concerned with a large and really heavy armoire coming from the 2nd floor. The movers knew to separate the pieces and individually wrap the pieces to ensure their safety. They finished the packing in one day, and the move, including the closing delay, was on time and on budget.
I am so thankful to them for making an extremely difficult and delicate situation into a seamless move. Everything was delivered without damage, and the job was performed right on time and within budget. It is so nice to deal with companies who do what they promise.
Pros: They exceeded my expectations.
Cons: None.