http://www.insiderpages.com/b/15240003364 Recent reviews on Insider Pages for East Coast Appliance Super Store en-us <p>My husband and I purchased a GE front loader washer and dryer at the Chesapeake location approximately one month before our upcoming cross country move (which the sales associate was notified of). When we purchased the set we were told the hot/cold supply lines had to be purchased separately. Ironically, we were also told to go to Home Depot, they are cheaper there. When the movers arrived it was discovered that the hipping bolts had been removed from the washer (required to avoid the wash drum from crushing the internal computer during shipment). I contacted East Coast Appliance (ECA) assuming this was an easy resolution, WRONG! First I was told this is standard procedure when appliances are delivered to a customer (ironically, they did not deliver the appliances, we picked them up). After almost 2 hours talking to three different departments I was still no closer to a resolution. I even had to provide the part number for the shipping bolt kit to ECA (the moving company was able to obtain this information faster than ECA could). I was finally offered bolts from another appliance (at another location which I had to go pick-up). Neither delivery nor service was offered. To no surprise, the bolts did not work. Bottom line: Service is HORRIBLE, vital parts of the appliances are missing and they have no interest in helping customers. You might get a &quot;good deal&quot; on your appliances, but you get what you pay for! Save yourself the time and headache, purchase elsewhere!</p> Dissatisfied C. http://www.insiderpages.com/b/15240003364 Tue, 30 Jun 2009 23:54:00 GMT http://www.insiderpages.com/b/15240003364#10302047980