AMPLIFY - Bank less. Live more.

★★☆☆☆
Lobby: Mon - Fri: 9:00am - 5:00pm Saturday: 9:00am - 1:00pm Drive Thru: Mon - Fri: 7:30am - 6:00pm Saturday: 8:00am - 1:00pm
  • 2608 Brockton Drive, Austin, TX 78758

    Austin, TX 78738

    Map & Directions
  • 512-836-5901

About AMPLIFY - Bank less. Live more.

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Finance

Finance
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MUST READ! The worst credit union ever, strike that the worst bank ever! After having a car loan with them several years and a series of events I called to pay my loan. The women who took my credit card number "hits enter twice" and runs my card for two payments. When for some reason they could not cancel one, she tells me that I have to go into my bank and stop payment! Okay do it, but yet again wasting my time. I decide to look into refinancing my 8% used car loan with university credit union, they refinance me at 3.5% NICE! But that is not it! months go by and I get a call that I owe amp one more payment, I ask why? They tell me that my last payment bounced, I tell them I have never bounced anything in my life and say I have to look into it. I pull my closing statement and it showing paid in full. I also call my credit union and ask them if I Ever bounced anything to amp. They tell me no you have never bounced a thing to them or anyone else. A few days go by and this jerk named Chris calls me and says that all I am trying to do is skip out on a payment, a small payment at that. He calls me a liar and a thief and demands payment, I tell this guy that I have a closing stament showing nothing due! He again tells me that I'm a liar and all I'm doing is trying to get out of a payment and that my last payment bounced and that I have to pay him or he is going to ruin my credit! We shared some words loudly and ask them can you guy possibly of made a mistake when I refinanced and gave university the wrong pay off amount, he says that they do not make mistakes then he accuses me of ripping them off and all I am doing is trying to skip out on a payment, I told this very rude Chris guy off and hung up on him. This credit union is not a credit union that we all love this bank is just like the big banks that calls us liars, and try to steal our hard earned money they will not help you with anything. Go to another credit union stay away form this place. Now if this Chris just simply said yes we made a mistake and gave the wrong payoff I would of paid it right then. But i am showing my last payment paid and have a stament showing ZERO DUE. As for my credit I have a statement showing the loan paid in full and closed, and the funny thing is that my new bank has the title would they of held that until the loan was paid and closed?

1
★☆☆☆☆

MUST READ! The worst credit union ever, strike that the worst bank ever! After having a car loan with them several years and a series of events I called to pay my loan. The women who took my credit card number "hits enter twice" and runs my card for two payments. When for some reason they could not cancel one, she tells me that I have to go into my bank and stop payment! Okay do it, but yet again wasting my time. I decide to look into refinancing my 8% used car loan with university credit union, they refinance me at 3.5% NICE! But that is not it! months go by and I get a call that I owe amp one more payment, I ask why? They tell me that my last payment bounced, I tell them I have never bounced anything in my life and say I have to look into it. I pull my closing statement and it showing paid in full. I also call my credit union and ask them if I Ever bounced anything to amp. They tell me no you have never bounced a thing to them or anyone else. A few days go by and this jerk named Chris calls me and says that all I am trying to do is skip out on a payment, a small payment at that. He calls me a liar and a thief and demands payment, I tell this guy that I have a closing stament showing nothing due! He again tells me that I'm a liar and all I'm doing is trying to get out of a payment and that my last payment bounced and that I have to pay him or he is going to ruin my credit! We shared some words loudly and ask them can you guy possibly of made a mistake when I refinanced and gave university the wrong pay off amount, he says that they do not make mistakes then he accuses me of ripping them off and all I am doing is trying to skip out on a payment, I told this very rude Chris guy off and hung up on him. This credit union is not a credit union that we all love this bank is just like the big banks that calls us liars, and try to steal our hard earned money they will not help you with anything. Go to another credit union stay away form this place. Now if this Chris just simply said yes we made a mistake and gave the wrong payoff I would of paid it right then. But i am showing my last payment paid and have a stament showing ZERO DUE. As for my credit I have a statement showing the loan paid in full and closed, and the funny thing is that my new bank has the title would they of held that until the loan was paid and closed?

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I have banked with Amplify for more than a year and have had a series of bad experiences.

Their online banking is NOT up to par, compared to any of the other financial institutions with whom I do business. Their Bill Payer service is especially unreliable. I had several bills scheduled to pay, and luckily had printed the on-screen confirmations. The checks were never sent from Amplify, resulting in late fees applied by the payees. I had to spend much of my valuable time getting Amplify to rectify the situation and refund the late fees.

They publish incorrect information on their web site regarding fees. Again, I had to call and speak with more than one rep to get ATM fee refunds because of this. (I later noticed that they'd updated their web site with the correct information.)

There are not many branches in Austin, so if one lives West/South/Southwest, it is a long drive to get to any branch to do business in person.

The worst of their service inconveniences is that they put holds on funds deposited as checks, even if under $10K. Again, I had to spend my valuable time (since I'm a consultant, my time is money) and had to fight to get access to MY own money! (They claim they can put a hold on any deposited checks at any time, no matter what the amount. None of the other financial institutions I use do this.)

Since credit unions are 'member owned,' let's not forget all the member money they spend holding concerts at their branch locations and advertising at (or sponsoring) many more events than seems reasonable. I would rather my CU invest that money in improving member services.

The only redeeming quality of this CU is that the personnel are fairly courteous (even if not always knowledgeable), which is why I've rated 2 stars instead of 1 star.

Save yourself a lot of time and frustration if looking for a financial institution in Austin, TX -- do not use Amplify FCU.

2
★★☆☆☆

I have banked with Amplify for more than a year and have had a series of bad experiences.

Their online banking is NOT up to par, compared to any of the other financial institutions with whom I do business. Their Bill Payer service is especially unreliable. I had several bills scheduled to pay, and luckily had printed the on-screen confirmations. The checks were never sent from Amplify, resulting in late fees applied by the payees. I had to spend much of my valuable time getting Amplify to rectify the situation and refund the late fees.

They publish incorrect information on their web site regarding fees. Again, I had to call and speak with more than one rep to get ATM fee refunds because of this. (I later noticed that they'd updated their web site with the correct information.)

There are not many branches in Austin, so if one lives West/South/Southwest, it is a long drive to get to any branch to do business in person.

The worst of their service inconveniences is that they put holds on funds deposited as checks, even if under $10K. Again, I had to spend my valuable time (since I'm a consultant, my time is money) and had to fight to get access to MY own money! (They claim they can put a hold on any deposited checks at any time, no matter what the amount. None of the other financial institutions I use do this.)

Since credit unions are 'member owned,' let's not forget all the member money they spend holding concerts at their branch locations and advertising at (or sponsoring) many more events than seems reasonable. I would rather my CU invest that money in improving member services.

The only redeeming quality of this CU is that the personnel are fairly courteous (even if not always knowledgeable), which is why I've rated 2 stars instead of 1 star.

Save yourself a lot of time and frustration if looking for a financial institution in Austin, TX -- do not use Amplify FCU.

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I have already recommended Amplify to family & friends. Amplify's employees are responsive, the fees are fair, they CLEARLY explain how each account works, offer competitive interest rates, and make it easy to open new accounts pay off loans etc. I especially like the ability to manage my accounts online.

4
★★★★☆

I have already recommended Amplify to family & friends. Amplify's employees are responsive, the fees are fair, they CLEARLY explain how each account works, offer competitive interest rates, and make it easy to open new accounts pay off loans etc. I especially like the ability to manage my accounts online.

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Message from AMPLIFY - Bank less. Live more.

What is the Amplify Experience? It‚??s about looking beyond the numbers. We look for ways to let you spend less time dealing with your finances, and more time enjoying what they can do for you.



You won‚??t find the traditional wall of teller windows here. Instead, we have an open, friendly environment. Caf√© style seating. Wireless Internet hotspots. Gourmet coffee. Great music. And our employees use wireless tablet PCs, so they can sit down with you wherever you‚??re comfortable doing your financial business. We line up for you ‚?? now there‚??s a twist on traditional banking.

Experience AMPLIFY with convenience.

- More than 200 free ATMS in the Austin area, and more on the way.

- Mobile banking on your web-enabled cell phone for quick online banking, or to locate nearby ATMS and branches.

- You can apply for any account online and even deposit funds without ever having to visit a branch.

- State-of-the art online banking and bill pay services

- Set up e-mail alerts to keep you on top of your finances.

- Use any of 12 local shared branch locations, as well as our own four branches. And we have 2,400 shared branches available for you nationwide.

More about AMPLIFY - Bank less. Live more.

Deposit Accounts Checking Accounts Business Checking Accounts Investment Services Money Market Accounts Savings Accounts Share Certificates (CDs) Youth Accounts Loans Mortgage Loans Home Equity Loans Vehicle Loans Credit Cards

 

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