Gentle Dental

★★☆☆☆

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Health & Medical

Health & Medical
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Steven M Sullivan DDS

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Dentistry By Design

7215 E Reno Ave Oklahoma City, OK

2.0 5
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I have been to Gental Dental one other time. I recently got bluecross blue shield insurance through my employer so I showed them my insurance card at the time of my visit. I was wanting to get a simple checkup and cleaning I have no cavities. Well, needless to say I ended up waiting in the lobby for about 50 mins thats when I got up and asked how much longer the wait would be since there was only 2 people besides me out there. The finally got to my checkup and then asked if I wanted to get the cleaning, which thats the main reason I was there in the first place! The y said okay, sent me back out to wait in the lobby again! I continued to wait there for another 20 mins then said I have to go I had a doctors appt that day scheduled 2 and a half hours after my dentist appt!! Talk about crazy. These people have no customer service they definitely treat you like a number and could care less if you come in or not. So that day I ended up not getting a cleaning and missing my doctors appt :( I was so unhappy. This was the clinic on air depot in midwest city and the dr. I saw was dr. Basey. He was nice, but not very personal one on one. More like hi, in and out. They made me pay a $15 office visit and I know my insurance covers 2 free visits a year. Then last Friday, I recieved a bill from them for 31.90, which I am not paying. I am so mad. I would not recommend this dentist at all.

1
★☆☆☆☆

I have been to Gental Dental one other time. I recently got bluecross blue shield insurance through my employer so I showed them my insurance card at the time of my visit. I was wanting to get a simple checkup and cleaning I have no cavities. Well, needless to say I ended up waiting in the lobby for about 50 mins thats when I got up and asked how much longer the wait would be since there was only 2 people besides me out there. The finally got to my checkup and then asked if I wanted to get the cleaning, which thats the main reason I was there in the first place! The y said okay, sent me back out to wait in the lobby again! I continued to wait there for another 20 mins then said I have to go I had a doctors appt that day scheduled 2 and a half hours after my dentist appt!! Talk about crazy. These people have no customer service they definitely treat you like a number and could care less if you come in or not. So that day I ended up not getting a cleaning and missing my doctors appt :( I was so unhappy. This was the clinic on air depot in midwest city and the dr. I saw was dr. Basey. He was nice, but not very personal one on one. More like hi, in and out. They made me pay a $15 office visit and I know my insurance covers 2 free visits a year. Then last Friday, I recieved a bill from them for 31.90, which I am not paying. I am so mad. I would not recommend this dentist at all.

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.

I went to the Gentle Dental on S. Western. I wanted to have my teeth cleaned. After being overcharged for x-rays and sitting through a consultation, I was told it would be another hour before I could see the Hygienist. The front desk help was rude and combative when, an hour and a half later, I finally gave up and left. $150 for unwanted and unnecessary x-rays and a dentist trying to upsell me on services. Never got my teeth cleaned. DON'T USE THIS GHETTO PLACE!

1
★☆☆☆☆

I went to the Gentle Dental on S. Western. I wanted to have my teeth cleaned. After being overcharged for x-rays and sitting through a consultation, I was told it would be another hour before I could see the Hygienist. The front desk help was rude and combative when, an hour and a half later, I finally gave up and left. $150 for unwanted and unnecessary x-rays and a dentist trying to upsell me on services. Never got my teeth cleaned. DON'T USE THIS GHETTO PLACE!

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I recently went to the Midwest city location, for an emergency visit, the receptionist were openly talking about being over scheduled and complaining, that is while waiting to see the "Dr." Once in the chair the hygienist bless her soul was the nicest person I had encountered up to that point...Then the "Dr." he would ask me a question and cut me off while answering, he was rude, and he poked around my mouth just making the pain worse. I voiced my opinion when they came back with the estimate, so they are scheduling me with the Other Dentist in the office, I am still up in the air as if I will keep it or just go out of network to a dentist I trust.
The whole atmosphere of this dental clinic is off.

1
★☆☆☆☆

I recently went to the Midwest city location, for an emergency visit, the receptionist were openly talking about being over scheduled and complaining, that is while waiting to see the "Dr." Once in the chair the hygienist bless her soul was the nicest person I had encountered up to that point...Then the "Dr." he would ask me a question and cut me off while answering, he was rude, and he poked around my mouth just making the pain worse. I voiced my opinion when they came back with the estimate, so they are scheduling me with the Other Dentist in the office, I am still up in the air as if I will keep it or just go out of network to a dentist I trust.
The whole atmosphere of this dental clinic is off.

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We drive 30 miles to go to Dr. Basey at Gentle Dental. Used to be called Mid-Del Dental. He is an expert and takes great pride in his work. The staff is great, especially Tara. The only think that takes away is you often have to wait.

4
★★★★☆

We drive 30 miles to go to Dr. Basey at Gentle Dental. Used to be called Mid-Del Dental. He is an expert and takes great pride in his work. The staff is great, especially Tara. The only think that takes away is you often have to wait.

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My husband and I had appointments at the same time on a Saturday morning. We were the first patients in the door that day, and we still ended up waiting for quite a while to be seen.
The dental techs were nice and did a good job of getting X-Rays and prepping us.

When the dentist came in to do his exam, he wasn't a very personable person. It was obvious he didn't want to be in there on a Saturday as he only poked around in our mouths for a few minutes, never really speaking to or with us, but to the techs who were feverishly writing down everything he said.
Then it was back off to the waiting room while the receptionist printed out an estimate of all the dental work we would need. In the 2 minutes he poked around us, he came up with over $4,000 in dental work for us (some of it we think is totally unnecessary!). My husband and I paid for our initial exams and left, we are going to find a different dentist for a 2nd opinion.

3
★★★☆☆

My husband and I had appointments at the same time on a Saturday morning. We were the first patients in the door that day, and we still ended up waiting for quite a while to be seen.
The dental techs were nice and did a good job of getting X-Rays and prepping us.

When the dentist came in to do his exam, he wasn't a very personable person. It was obvious he didn't want to be in there on a Saturday as he only poked around in our mouths for a few minutes, never really speaking to or with us, but to the techs who were feverishly writing down everything he said.
Then it was back off to the waiting room while the receptionist printed out an estimate of all the dental work we would need. In the 2 minutes he poked around us, he came up with over $4,000 in dental work for us (some of it we think is totally unnecessary!). My husband and I paid for our initial exams and left, we are going to find a different dentist for a 2nd opinion.

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