Pearson Toyota

★★★☆☆
Sales Dept. Mon-Fri 9am-9pm, Sat 9am-6pm, Sun 1pm-5pm Service and Parts Mon-Fri 8am-7pm, Sat 8am-5pm, Sun Closed
  • 12978 Jefferson Ave

    Newport News, VA 23608

    Map & Directions
  • 757-874-6000

About Pearson Toyota

Categories
  • New Car Dealers
  • Used Cars
Details
  • Toyota
Hours
M-F 9am-9pm, Sa 9am-7pm, Su 12pm-5pm (SERVICE DEPT. Mon-Fri 7:30 am - 7:00 pm & Sat. 8:00 am. - 5:00 pm., PARTS DEPT. Mon - Fri. 8:00 am - 7:00 pm & Sat. 8:00 am - 5:00 pm.)

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      .

      Just had care inspected and serviced by Firestone dealer. Got a recall notice, and took car to Pearson's for recall repair. They did a 'free 27 point inspection ' without asking and quoted me 1300 in 'badly needed' repairs and service. I spoke with the guy at Firestone about the claims and he stated that they were 'completely bogus'. Furthermore, he stated that if the seals were suddenly leaking, it had happened since my car was serviced and that the Pearson service must have made them leak. This is total crap.

      1
      ★☆☆☆☆

      Just had care inspected and serviced by Firestone dealer. Got a recall notice, and took car to Pearson's for recall repair. They did a 'free 27 point inspection ' without asking and quoted me 1300 in 'badly needed' repairs and service. I spoke with the guy at Firestone about the claims and he stated that they were 'completely bogus'. Furthermore, he stated that if the seals were suddenly leaking, it had happened since my car was serviced and that the Pearson service must have made them leak. This is total crap.

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      .

      Pearson Toyota not only doesnt care about your vehicle, they dont care about their customers either! The service advisor did not care that it took multiple attempts to fix my vehicle, he was more worried about joking around with other staff members and ignoring me! The service manager provided no explantion for my repeated bad service so needless to say this dealership is a joke!

      1
      ★☆☆☆☆

      Pearson Toyota not only doesnt care about your vehicle, they dont care about their customers either! The service advisor did not care that it took multiple attempts to fix my vehicle, he was more worried about joking around with other staff members and ignoring me! The service manager provided no explantion for my repeated bad service so needless to say this dealership is a joke!

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      .

      Great place to get a car. Bought a new Camry the salesman was great and we have had great service for the recall and our scheduled maintenence. We had to go out of town suddenly for a death in the family and the service department got us in and out for oil change and tires rotated so we could get on the road. We definetly would buy again.

      5
      ★★★★★

      Great place to get a car. Bought a new Camry the salesman was great and we have had great service for the recall and our scheduled maintenence. We had to go out of town suddenly for a death in the family and the service department got us in and out for oil change and tires rotated so we could get on the road. We definetly would buy again.

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      .

      I have had two horrible experiences with Pearson (previously Denbiegh) Toyota. First I purchased a used car from them. I immediately started having misc. problems with this vehicle. It was like pulling teeth to get them to stand by their product and warranty and fix it right (repeatedly). As soon as the warranty expired they refused to deal with me, even thoe their mistakes lead to a major safety incident with my vehicle.
      Second experiance, I took my newly purchased Toyota product (purchased else where) in to get warranty work done. They initially agreed to perform this maintenance on my vehicle, with the understanding I was on a tight time schedule. Come the day of my appointment I called the service dept. to verify the parts had come in, and was notified that the service manager had refused to perform this warranty work on my vehiclefor some reason and wanted to re-evaluate it. At that point I no longer had the time to haggle with them and needed to head out of town for an extended period of time.
      So I would not recommended Pearson Toyota to any body. They do not stand by their products they sell.

      1
      ★☆☆☆☆

      I have had two horrible experiences with Pearson (previously Denbiegh) Toyota. First I purchased a used car from them. I immediately started having misc. problems with this vehicle. It was like pulling teeth to get them to stand by their product and warranty and fix it right (repeatedly). As soon as the warranty expired they refused to deal with me, even thoe their mistakes lead to a major safety incident with my vehicle.
      Second experiance, I took my newly purchased Toyota product (purchased else where) in to get warranty work done. They initially agreed to perform this maintenance on my vehicle, with the understanding I was on a tight time schedule. Come the day of my appointment I called the service dept. to verify the parts had come in, and was notified that the service manager had refused to perform this warranty work on my vehiclefor some reason and wanted to re-evaluate it. At that point I no longer had the time to haggle with them and needed to head out of town for an extended period of time.
      So I would not recommended Pearson Toyota to any body. They do not stand by their products they sell.

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      .

      I bought a 2010 Tacoma 4x4 Double Cab From Pearson Toyota in late November 09. My sales person Was Ernie Hensel. Ernie was a A+ guy. I told him what it would take to sell me the truck and he made it happen. If any one is wanting to buy a car or truck Ernie is Def. your guy. Hope this will help you with your car buying experience.

      5
      ★★★★★

      I bought a 2010 Tacoma 4x4 Double Cab From Pearson Toyota in late November 09. My sales person Was Ernie Hensel. Ernie was a A+ guy. I told him what it would take to sell me the truck and he made it happen. If any one is wanting to buy a car or truck Ernie is Def. your guy. Hope this will help you with your car buying experience.

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      .

      Went to buy an SUV...signed a contract secured with money that was taken out of my bank and then one day after was told that the SUV was sold. After we were suppose to get this one...why else would we have the VIN info to take to the bank etc..Then was told that they no longer have any 2010 that we were to buy, that we needed to look at a more expensive SUV.. we have the paper work with the amounts of the SUV,even the salemans name and commissions they were to get. We were able to get the Loan, but why would we want to buy a more expensive SUV? This is the second time with a Toyota Dealership in a Military town(first was in J-ville NC) that we were taken. The first time we were taken with a high interest rate. This time, told after we signed the paper...Oh, you need to buy a more expensive one! Husband in in the NAVY and we are young ...so ...beware..

      1
      ★☆☆☆☆

      Went to buy an SUV...signed a contract secured with money that was taken out of my bank and then one day after was told that the SUV was sold. After we were suppose to get this one...why else would we have the VIN info to take to the bank etc..Then was told that they no longer have any 2010 that we were to buy, that we needed to look at a more expensive SUV.. we have the paper work with the amounts of the SUV,even the salemans name and commissions they were to get. We were able to get the Loan, but why would we want to buy a more expensive SUV? This is the second time with a Toyota Dealership in a Military town(first was in J-ville NC) that we were taken. The first time we were taken with a high interest rate. This time, told after we signed the paper...Oh, you need to buy a more expensive one! Husband in in the NAVY and we are young ...so ...beware..

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      .

      I used to go to Denbeigh Toyota's service dept. to have my new Camry XLE serviced. I thought everyone there was great. The only issue was, when my car was under warranty, they could never find out what was causing the loud clacking noise in my engine. It is semi-loud when the car is idling and very loud when driving. I complained about issue every time I brought my car in for service.

      Denbeigh Toyota moved to a new, Newport News location & have renamed themselves Pearson's Toyota.

      My car is no longer under warranty & I took it to Pearson's for a scheduled oil change. Again, I made the complaint about the loud engine noise. Quickly, the service guys were able to identify the problem & quoted me over $700 to have it fixed. I have called & left messages inquiring if this pre-existing problem could be covered as a warranty issue. It's been month & I have rec'd no response.

      My friend's co-worker discussed the exact same problem he had w/ Denbeigh/Pearson Toyota. The co-worker was amazed that the service guys at the dealership instantly identified the problem in his engine only after his car's warranty expired & gave him a huge quote to fix the problem.

      Are there others? If so, could a class action lawsuit be an option?

      1
      ★☆☆☆☆

      I used to go to Denbeigh Toyota's service dept. to have my new Camry XLE serviced. I thought everyone there was great. The only issue was, when my car was under warranty, they could never find out what was causing the loud clacking noise in my engine. It is semi-loud when the car is idling and very loud when driving. I complained about issue every time I brought my car in for service.

      Denbeigh Toyota moved to a new, Newport News location & have renamed themselves Pearson's Toyota.

      My car is no longer under warranty & I took it to Pearson's for a scheduled oil change. Again, I made the complaint about the loud engine noise. Quickly, the service guys were able to identify the problem & quoted me over $700 to have it fixed. I have called & left messages inquiring if this pre-existing problem could be covered as a warranty issue. It's been month & I have rec'd no response.

      My friend's co-worker discussed the exact same problem he had w/ Denbeigh/Pearson Toyota. The co-worker was amazed that the service guys at the dealership instantly identified the problem in his engine only after his car's warranty expired & gave him a huge quote to fix the problem.

      Are there others? If so, could a class action lawsuit be an option?

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      .

      Went there looking to trade my mustang in when gas prices were out of control, told him my situation and he wouldn't even sit down and hammer anything out with me. Drove to hpt and ended up working out a deal at the Pomoco Nissan for a car priced the same as the toyota I wanted. Very disappointed in Denbigh Toyota now Pearson's toyota on jefferson.

      2
      ★★☆☆☆

      Went there looking to trade my mustang in when gas prices were out of control, told him my situation and he wouldn't even sit down and hammer anything out with me. Drove to hpt and ended up working out a deal at the Pomoco Nissan for a car priced the same as the toyota I wanted. Very disappointed in Denbigh Toyota now Pearson's toyota on jefferson.

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      .

      We test drove both the Prius and the Civic and decided on the Prius. The sales people could not have been more different. Honda dealer was courteous but laid back. The Denbigh Toyota salesman was kind when we test drove the car but pushy once we left. Three phone calls to our home within 24 hours. Three more in one week. Two post cards to remind us he sells cars.
      Despite this, we returned to Denbigh Toyota to purchase our Prius. We placed our "order" for the car which took over an hour. We were told the price, signed the paperwork with our nonrefundable $500 deposit and were told we'd hear from them when the vehicle comes in (estimated at 4 to 6 weeks). When we got home, we had two messages from the salesperson "desperate" to hear from us. When we returned the call, we were told the price was actually $400 more than the paperwork we signed! These seems very bait and switch to us and now we aren't keen on dealing with Denbigh Toyota to complete our transaction. What recourse is there for the customer?

      2
      ★★☆☆☆

      We test drove both the Prius and the Civic and decided on the Prius. The sales people could not have been more different. Honda dealer was courteous but laid back. The Denbigh Toyota salesman was kind when we test drove the car but pushy once we left. Three phone calls to our home within 24 hours. Three more in one week. Two post cards to remind us he sells cars.
      Despite this, we returned to Denbigh Toyota to purchase our Prius. We placed our "order" for the car which took over an hour. We were told the price, signed the paperwork with our nonrefundable $500 deposit and were told we'd hear from them when the vehicle comes in (estimated at 4 to 6 weeks). When we got home, we had two messages from the salesperson "desperate" to hear from us. When we returned the call, we were told the price was actually $400 more than the paperwork we signed! These seems very bait and switch to us and now we aren't keen on dealing with Denbigh Toyota to complete our transaction. What recourse is there for the customer?

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      .

      I had the best car buying experience when I bought my car from them 2 years ago. The sales people were very helpful. The did not try to push other vehicles on me. I knew what I wanted before I got there. They took me right to what I wanted, took me for a test drive and had me out the door with my new car in about an hour.

      5
      ★★★★★

      I had the best car buying experience when I bought my car from them 2 years ago. The sales people were very helpful. The did not try to push other vehicles on me. I knew what I wanted before I got there. They took me right to what I wanted, took me for a test drive and had me out the door with my new car in about an hour.

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      .

      This is the only Toyota dealership in uptown Newport News, and if there was another, there would be no competition. The service is great and they have a great selection of cars. My parents got their last car from here, and we were all impressed by their high spirits

      4
      ★★★★☆

      This is the only Toyota dealership in uptown Newport News, and if there was another, there would be no competition. The service is great and they have a great selection of cars. My parents got their last car from here, and we were all impressed by their high spirits

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      .

      Denbigh Toyota is located in Newport News, VA. They are reportedly the best new car dealer in the area, considering the large amount of dealers in the area. The best part of this dealership is the service department - personnel are courteous, helpful, and dedicated.

      5
      ★★★★★

      Denbigh Toyota is located in Newport News, VA. They are reportedly the best new car dealer in the area, considering the large amount of dealers in the area. The best part of this dealership is the service department - personnel are courteous, helpful, and dedicated.

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      0 out of 1 people found this review helpful.

      Message from Pearson Toyota

      March - April 5th - 0% APR for up to 60 months on select Avalon, Camry, Corolla, Highlander, Matrix, Rav-4, Tundra and Yaris, for qualifying buyers. Low lease rates also available. Complimentary two year premium maintenance program for customers who purchase or lease a new vehicle and provide proof of a Toyota, Lexus or Scion vehicle already registered in household, with applicable conditions. Check out our specials on Facebook http://www.facebook.com/pearsontoyota

      or Twitter http://twitter.com/pearsontoyota

      More about Pearson Toyota

      We specialize in New and Used Auto Sales and Auto Repair. Our emphasis is on customer satisfaction. We have a professional and knowledgeable staff. Visit our website at http://pearsontoyotascion.com or find us on facebook @ www.facebook.com/pearsontoyot

       

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