Baynes European Day Spa

★★★★☆
  • 8161 Seaton Place

    Montgomery, AL 36116

    Map & Directions
  • 334-288-7775

About Baynes European Day Spa

Categories
  • Manicurists & Pedicurists
  • Massage Therapists
  • Skin Care Specialists
  • Spas
  • Day Spas

Personal Services

Personal Services
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We purchased a Baynes gift card for our son??s 21st. After a crazy year in his life we discovered the gift card tucked away on a shelf. It had expired 13 days before. Baynes absolutely refused to honor it. I called twice. Since then I??ve found other reviews from people experiencing the same thing. In my mind this isn??t the best way to run a business!! Times are tough, if you don??t care if your customers are happy, you may find your business dropping! I for one will NEVER use Baynes again and will discourage others from using them as well!!

1
★☆☆☆☆

We purchased a Baynes gift card for our son??s 21st. After a crazy year in his life we discovered the gift card tucked away on a shelf. It had expired 13 days before. Baynes absolutely refused to honor it. I called twice. Since then I??ve found other reviews from people experiencing the same thing. In my mind this isn??t the best way to run a business!! Times are tough, if you don??t care if your customers are happy, you may find your business dropping! I for one will NEVER use Baynes again and will discourage others from using them as well!!

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0 out of 1 people found this review helpful.

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I was given a gift certificate from my husband for Valentine's Day this year. My whole experience from when I first called, to make the appointment to leaving, was simply wonderful. The staff were extremely nice and welcoming. I had the aromatherapy massage and left feeling totally relaxed and refreshed. I would recommend Baynes and look forward to returning.

5
★★★★★

I was given a gift certificate from my husband for Valentine's Day this year. My whole experience from when I first called, to make the appointment to leaving, was simply wonderful. The staff were extremely nice and welcoming. I had the aromatherapy massage and left feeling totally relaxed and refreshed. I would recommend Baynes and look forward to returning.

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While I agree on the gift certificate side - my husband gave me a gift certificate to Baynes for Christmas. I tucked it away in my wallet. That particular year ended up being very hectic and busy. One day as I was cleaning out my wallet I found my gift certificate - it was November. I tried several times to make appointments and finally got one for a massage. I then was able to get someone's cancelled appointment for a facial. I still had over $50 left on the card. I asked about an extension. I was told that NO MATTER WHAT the expiration date was the expiration date. I ended up buying products I really didn't want or need just to clear out the account. My husband had paid for the certificate and as long as they are in business they should honor the certificate.

Now on the other side. I have had a massage, and several facials. They have all been wonderful. The ladies that performed the services were great.

3
★★★☆☆

While I agree on the gift certificate side - my husband gave me a gift certificate to Baynes for Christmas. I tucked it away in my wallet. That particular year ended up being very hectic and busy. One day as I was cleaning out my wallet I found my gift certificate - it was November. I tried several times to make appointments and finally got one for a massage. I then was able to get someone's cancelled appointment for a facial. I still had over $50 left on the card. I asked about an extension. I was told that NO MATTER WHAT the expiration date was the expiration date. I ended up buying products I really didn't want or need just to clear out the account. My husband had paid for the certificate and as long as they are in business they should honor the certificate.

Now on the other side. I have had a massage, and several facials. They have all been wonderful. The ladies that performed the services were great.

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I was shocked and appalled by my recent dealings with Baynes European Day Spa. I was given a gift certificate to Baynes by friends after I adopted twins last year. When I was finally able to find time to use it the only Baynes pedicurist was pregnant with twins and not able to work more than a day or so a week. I tried multiple times to get an appointment, but to no avail. It was several weeks after she went on maternity leave before Baynes got a replacement pedicurist, so I still was unable to make an appointment and use my gift certificate. By the time Baynes got a replacement, it wasn't even pedicure season anymore!!! I decided it would suffice to have my gift certificate extended just a few months past expiration in order to get a pedicure during the next open-toe season, so I called and talked to the office manager and the OWNER of Baynes, Mary Baynes, to plead my case. They said they make NO exceptions to the expiration rule. Can you believe it? I was given a gift certificate to help relieve the stress of the sleepless nights of twin newborns and to no fault of mine, Baynes has pedicurist problems, and they won't even extend my expiration date! What a stress relief that was! Mary Baynes even said she had close friends that have asked her to extend expiration dates, and she won't even do it for them! How sad is it that you own a private business and cannot even manage to break a few rules and make a few exceptions when necessary. Mary didn't even seem to care when I said I would never go back or let anyone I knew go back either.

By the way, writing this WAS a stress-reliever!

1
★☆☆☆☆

I was shocked and appalled by my recent dealings with Baynes European Day Spa. I was given a gift certificate to Baynes by friends after I adopted twins last year. When I was finally able to find time to use it the only Baynes pedicurist was pregnant with twins and not able to work more than a day or so a week. I tried multiple times to get an appointment, but to no avail. It was several weeks after she went on maternity leave before Baynes got a replacement pedicurist, so I still was unable to make an appointment and use my gift certificate. By the time Baynes got a replacement, it wasn't even pedicure season anymore!!! I decided it would suffice to have my gift certificate extended just a few months past expiration in order to get a pedicure during the next open-toe season, so I called and talked to the office manager and the OWNER of Baynes, Mary Baynes, to plead my case. They said they make NO exceptions to the expiration rule. Can you believe it? I was given a gift certificate to help relieve the stress of the sleepless nights of twin newborns and to no fault of mine, Baynes has pedicurist problems, and they won't even extend my expiration date! What a stress relief that was! Mary Baynes even said she had close friends that have asked her to extend expiration dates, and she won't even do it for them! How sad is it that you own a private business and cannot even manage to break a few rules and make a few exceptions when necessary. Mary didn't even seem to care when I said I would never go back or let anyone I knew go back either.

By the way, writing this WAS a stress-reliever!

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My girlfriend and I treated ourselves for a full body massage after our finals our first year in graduate school.

This was the most relaxing experience I had ever had. The staff was so nice and the ambiance was to die for!

4
★★★★☆

My girlfriend and I treated ourselves for a full body massage after our finals our first year in graduate school.

This was the most relaxing experience I had ever had. The staff was so nice and the ambiance was to die for!

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Baynes has a great facility, very professional staff and are very good at creating a serene environment. I have received massages, pedicures and facials from this spa and have been happy with all of the services. A couple of the workers are not friendly or welcoming.

5
★★★★★

Baynes has a great facility, very professional staff and are very good at creating a serene environment. I have received massages, pedicures and facials from this spa and have been happy with all of the services. A couple of the workers are not friendly or welcoming.

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I received a visit to Baynes as an anniversary gift and was truly impressed from the moment I walked through the door. The building is beautiful and inviting. The staff is extremely attentive. I will definitely visit Baynes again.

5
★★★★★

I received a visit to Baynes as an anniversary gift and was truly impressed from the moment I walked through the door. The building is beautiful and inviting. The staff is extremely attentive. I will definitely visit Baynes again.

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Was very pleased with the one-hour Swedish massage that I got. I was so relaxed that I even fell asleep on the table:) The staff was very professional and polite.

5
★★★★★

Was very pleased with the one-hour Swedish massage that I got. I was so relaxed that I even fell asleep on the table:) The staff was very professional and polite.

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My students gave me a gift certificate for this one year. It was absolutely the most wonderful experience ever. The staff is very professional. I truly felt pampered and relaxed.

5
★★★★★

My students gave me a gift certificate for this one year. It was absolutely the most wonderful experience ever. The staff is very professional. I truly felt pampered and relaxed.

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This is one of the best spa's I have ever been to. The staff is friendly and knowledgeable. It is such a relaxing experience. I definitely recommend it to any mother who needs a break.

5
★★★★★

This is one of the best spa's I have ever been to. The staff is friendly and knowledgeable. It is such a relaxing experience. I definitely recommend it to any mother who needs a break.

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Baynes is a wonderful retreat from everyday life. As you walk in your senses are tantilized with a soothing aroma. The atmosphere is calming and serene. They offer a plethora of massage therapies, facials, manicures, pedicures, waxing and make-up services. Baynes also has a small boutique filled with unique gifts for all.

5
★★★★★

Baynes is a wonderful retreat from everyday life. As you walk in your senses are tantilized with a soothing aroma. The atmosphere is calming and serene. They offer a plethora of massage therapies, facials, manicures, pedicures, waxing and make-up services. Baynes also has a small boutique filled with unique gifts for all.

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