Admiral Discount Tobacco

★☆☆☆☆
43.1686 -86.194
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Sherman/Henry Mini Mall

Muskegon, MI

49444

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About Admiral Discount Tobacco

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I once realized that I had only a few minutes to get to this store and having made the parking lot with about 5 minutes to spare, I went to the door to find it locked. I'm a stickler about making sure my watch is set to actual time. I got a dead stare from the woman at the register counting up the money. So, I politely knocked on the door and she slowly trod to the door. I asked why they were closed early. She stated that it was past closing time. I told her it was 5 minutes to closing, not past closing time.

Why not go with the "customer is king" logic? Make the sale. Nope, their clock said it was past closing. I told her that it was funny that only a week before I had to wait until 10 minutes past opening to get into the store making me late to my job. Nope, again, I'm an idiot and don't know a thing.

I'm done with this store. Again, as Vivian mentions below, there are two other Admiral Tobacco stores in Muskegon that I shop at now that have prompt hassle free service. They also keep their posted hours of operation and have even been known to open their doors and lock their doors by those hours.

1
★☆☆☆☆

I once realized that I had only a few minutes to get to this store and having made the parking lot with about 5 minutes to spare, I went to the door to find it locked. I'm a stickler about making sure my watch is set to actual time. I got a dead stare from the woman at the register counting up the money. So, I politely knocked on the door and she slowly trod to the door. I asked why they were closed early. She stated that it was past closing time. I told her it was 5 minutes to closing, not past closing time.

Why not go with the "customer is king" logic? Make the sale. Nope, their clock said it was past closing. I told her that it was funny that only a week before I had to wait until 10 minutes past opening to get into the store making me late to my job. Nope, again, I'm an idiot and don't know a thing.

I'm done with this store. Again, as Vivian mentions below, there are two other Admiral Tobacco stores in Muskegon that I shop at now that have prompt hassle free service. They also keep their posted hours of operation and have even been known to open their doors and lock their doors by those hours.

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.

While the tobacco is cheap at Admiral Discount Tobacco on Sherman/Henry street in Muskegon, Michigan the service is atrocious.

Don't bother to complain to the management about it, the management is the problem.

I have shopped at the store for several years, since it first opened it's doors.

The manager and staff have never been courteous, and have always been rude. But I had always put up with the standoffish behavior because the prices were cheap.

But today the line was crossed when I presented a coupon that the woman working claimed I had stolen. I was speechless and mortified (there were other customers in the store)

I insisted I would not steal a $1 coupon, that was a preposterous suggestion.

But this woman (the manager, I might add) was insistent, she pointed to a can of tobacco that was lying on it's side and claimed that I had stolen the coupon from that can.

But inspection of the can proved that the coupon on the tipped can was still intact.

Instead of apologizing for falsely accusing me of stealing a coupon (of all things!) the woman sputtered "Well, if I find a can with the coupon missing..." She didn't want to let it go and she refused to apologize for her misconduct.

I was so humiliated and angry by the time this was over I was shaking by the time I reached my car. It was a very stressful experience.

With that written I will never shop at that store again and I would not recommend it to anyone else in Muskegon. There are two other Admiral Tobacco stores in Muskegon if one wants cheap tobacco - one on Apple and one on Sternburg.

This is my first post on this site. I decided to post this complaint only after being unsuccessful at contacting the district manager of the store chain.

Peace.

1
★☆☆☆☆

While the tobacco is cheap at Admiral Discount Tobacco on Sherman/Henry street in Muskegon, Michigan the service is atrocious.

Don't bother to complain to the management about it, the management is the problem.

I have shopped at the store for several years, since it first opened it's doors.

The manager and staff have never been courteous, and have always been rude. But I had always put up with the standoffish behavior because the prices were cheap.

But today the line was crossed when I presented a coupon that the woman working claimed I had stolen. I was speechless and mortified (there were other customers in the store)

I insisted I would not steal a $1 coupon, that was a preposterous suggestion.

But this woman (the manager, I might add) was insistent, she pointed to a can of tobacco that was lying on it's side and claimed that I had stolen the coupon from that can.

But inspection of the can proved that the coupon on the tipped can was still intact.

Instead of apologizing for falsely accusing me of stealing a coupon (of all things!) the woman sputtered "Well, if I find a can with the coupon missing..." She didn't want to let it go and she refused to apologize for her misconduct.

I was so humiliated and angry by the time this was over I was shaking by the time I reached my car. It was a very stressful experience.

With that written I will never shop at that store again and I would not recommend it to anyone else in Muskegon. There are two other Admiral Tobacco stores in Muskegon if one wants cheap tobacco - one on Apple and one on Sternburg.

This is my first post on this site. I decided to post this complaint only after being unsuccessful at contacting the district manager of the store chain.

Peace.

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