Norman's Electronics

The tech guy, name Berry from Norman's Electronics came out this morning. He came at the time that he told me over the phone. He replaced two LCD back-light inverter boards. So far, so good! No problems since he lift over an hour ago.

He give me his card and told me if I had anymore problems to give him a call. Very professional and a super nice guy! I highly recommend Norman's Electronics!

Thanks you Berry and Norman's Electronics!

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Posted 11/14/09 | Report Abuse

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Thank you so much Joe and Josh for the outstanding service repairing my Samsung 40inch LCD TV. Your people are extremely courteous and professional. They went out of there way to make sure I was satisfied. Andre called my house, asked if I would be available at a certain time, he was here at that time. I am very happy with my experience with Normans Electronics! I will highly recommend you to everyone & be sure to use you again when I need repairs or plan to purchase anything you sell. Thank You Again!, for a job well done.
Sincerely,
Dwayne H.

Posted 10/23/09 | Report Abuse

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I recommend Normans Electronics. Read the short version experience below to find out why. And yes- there is a longer detailed version with dates and times. Nothing in this world when dealing with warranties unfortunatly goes fast.

I purchased a SHARP 46 LCD from Circuit City in 2007 for $1299 and the 5yr warranty for another $459. I know extended warranties arent a great deal but I wanted protection for 5yrs and calculated the $100 a year to be worth it. Little did any of us know Circuit City would more or less fall of the planet as we knew them.

Well the screen developed a line dead center up through the middle of it. Circuit City now more or less being out of business I presumed I was hosed in both the TV and the warranty coverage. After pinging around the internet I did see the warranty was still in play with Assurant Solutions. That is where my experience with Normans Electronics started.

Norman dispatched a tech promptly who was on-time and professional and immediately diagnosed the problem and recommended a replacement of the LCD panel. He indicated the warranty company would have to approve the recommendation and would likely total the unit in lieu of repair. Which is what they ultimately did- but that is another story.

I followed up with Norman after a few days and there was no word on the approval with Assurant for them to proceed with repair. The Customer Service Representatives were very supportive and provided contact information to Assurant that I could talk directly with which as any consumer should do who wants to help draw attention to their claim. My experience with Assurant was not great. Extremely long hold times, run around about processes that take 45 days, the typical delay as long as possible routines. Assurant then topped it off with a low ball offer. I had to contact a Sr Communications Manager at Assurant and suggest the local news hawks- Bill Liss and Clark Howard might like to help me out if he couldnt. That is when more realistic remedies were afforded me.

Through out the experience Normans representatives were helpful and provided me guidance and support and were always honest about the whole situation. I appreciated there willingness to work with me as Circuit City was no longer a source of support for escalating and resolving the claim. They were essential advocates to me to get me something for which I was owed and for that alone I would highly recommend them as a potential service provider to others in need of assistance.

Normans can only do what the warranty underwriters approve and I recognized that from the onset. What they did best for me is help get me through the process and provide details in that process that ultimately got me a satisfactory resolution. Normans costumer service representatives are great. Only downside is they dont have enough of them, but I recognize that as indicative of the current times all companies face in this economy.

I offer these Thanks to Normans Electronics for a job well done and would openly call them again for service and advice in the future. I also encourage everyone to be their own best advocate when the dollars involved to you, are of significance enough to fight for.

On a side note- Some of the negative remarks that I have read below may have more to do with the warranty companies and their slow approval processes then Norman's performance to try to help the customer.

But thats just my opinion.

Posted 10/06/09 | Report Abuse

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I am 42 yrs old and a TECH IN MY OWN RIGHT IN A DIFFERENT FIELD,, AND I WAS EXTREMELY IMPRESSED WITH THE ABSOLUTE PROFESSIONALISM DISPLAYED BY THE NORMAN TECH,, FIRST OF ALL HE WAS A LITTLE EARLIER THAN HE SAID ,, AND I WAS WAITIN TO GET MY TV FIXED, SO TO ME THAT WAS A BONUS, THEN HIS CONDUCT,, DEMEANOR, AND ALL AROUND KNOWLEDGE WAS SO IMPRESSIVE I JUST SAT BACK AND LEARNED,,HE ANSWERED ALL MY QUESTIONS ABOUT THE DLP TECHNOLOGY,AND ALSO OFFERED SOME PRECAUTIONARY TIPS IN PROPER MAINTAINANCE AND USE.DAN YOURE SERVICE WAS PROFESSIONAL AND RECOMMENDABLE,,I WOULD NOT ONLY CALL NEI AGAIN BUT I WOULD POINT ALL MY FAMILY AND FRIENDS TO YOU.. I READ SOME NOT SO GOOD STUFF IN THESE COMMENTS,, BUT ITS LIKE A MOVIE I NEVER SEEN.TO ME THE SERVICE WAS FANTASTIC,, AND ALL THIS IN 25 MINUTES.. THANKS AGAIN GUYS AND IF THERE IS EVER ANYMORE TROUBLE WITH MY TV,, TO ME ITS A NO BRAINER,, JUST CALL NORMAN ELECTRONICS..

VERY TRULY
TERRY P

Posted 09/23/09 | Report Abuse

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Norman Electronics = Worthless bunch of people! Customer service = SUCKS! Waiting 7-10 more days and still not knowing if it will fix my TV or not!
I do not recommend!

Posted 09/23/09 | Report Abuse

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Normans Electronics did a great job fixing my TV.I was called prior to service and parts where ordered ,when the tech came out he was knowledgeable and repaired my TV on the first visit!I would highly recommend them to anyone and will use them again. Thanks Normans!

Posted 09/22/09 | Report Abuse

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Took in my Hitachi camcorder. Was told part had to be ordered. Said it would take 7-10 days on average. Had my camcorder back in 8 days. Very good experience, with prompt curteous service.

Posted 09/21/09 | Report Abuse

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Excellent in home repair....Shawn was our Technician and he was efficient and professional.Scheduling was a little harry as I went through hhgregg .I will call Norman's
directly for next service call.
Shawn replaced two capacitors and it was fixed...

Posted 08/16/09 | Report Abuse

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I can't quite understand some of the negative reviews here. I was directed to Norman's by Marantz, whom I had called regarding a problem with my under-warranty CD player (Norman's being the closest warranty repair facility to my home in South Carolina). I called Norman's and spoke without delay to a very polite customer service person who gave me full instructions on shipping the player, what paperwork to enclose, etc.

On the following day, Friday the 31st of July, I shipped the unit from my local UPS store and was advised that it would arrive at Norman's on Tuesday the 4th of August. Delivery was confirmed on that day. On Monday, August 10th, the repaired unit arrived via UPS at my home. Norman's had turned it around in less than three days! I would call that excellent service by any standard.

Needless to say, I'm an extremely satisfied customer and I would not hesitate to use Norman's for my next electronics repair, warranty or otherwise.

Posted 08/11/09 | Report Abuse

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Almost didn't call Normans after reading the reviews,but i called anyway. No one was rude. Very friendly. set up service call and the came when they said they would. fixed problem quickly. Tech was very friendly. I find it strange that Normans has been in business over 50 years, and there were less than a dozen bad reviews. I believe this Co. must be doing something right. I am satisfied fully. Do not hesitate to use these folks. I will in the future.

Posted 05/20/09 | Report Abuse

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The phone reps are rude and will put you on hold before you can finish a sentence. My average wait time is 18 minutes. They don't return calls and have had my television for almost six weeks. They "think" they can now fix it for $500, but can't promise anything.
I've asked them to return the television and have taken a vacation day to be home... they forgot to call and or load the television on the delivery truck. The phone rep got vey angry when I asked them to return the television... I've wasted six weeks dealing with these people. It's almost like they try to do the exact opposite customer service and have never been treated so badly by a business and am still waiting for my television to be returned.
I really think they don't care.

Posted 12/22/08 | Report Abuse

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Took Sony surround receiver by their Clairmont location. I agreed to repair if it did not exceed 125.00. Was told to expect up to 10 days before it could be checked out. This was on the 13th. I checked web site for update. Nothing. On the following 2nd I picked it up because it was obvious that my time had been wasted. I will not use them again for any reason.

Posted 12/04/08 | Report Abuse

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My tv broke one year after purchasing.. Normans was quick to come check my tv out but 4 visits later my tv has not been fixed. 1st the guy came out to see what was wrong, 2nd fixed problem but repair man broke color wheel 3rd was sent wrong part, 4th still wrong part. so now i am waiting on the 5th visit. i will be calling normans first thing monday morning. i will not be buying another tv from hh gregg if they are going to use normans as their warranty company.

Posted 10/18/08 | Report Abuse

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After a storm related power surge damaged my ADCOM amp I took it to Norman's for repairs. They repaired the amp quickly(although is was expensive) and I hooked back into my system. I soon found I was getting a repeating beeping sound. I was upset about the beeping, but couldn't be sure of the cause, so I took the amp, pre-amp and DVR to norman's to have them check it out. They extensively checked out the system and found the pre-amp was the culprit. IMO Norman's did a great job of standing behind their repairs and helping me get my system back in working order.

Posted 08/08/08 | Report Abuse

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I was concerned when Sharp referred us to Norman's to have a warranty repair done based on the reviews that I read, but I was pleasantly surprised at the service we received! They scheduled the appt. to come out to repair our TV within a week of the initial call. They also had pre-ordered the part they thought we would need based on our call to Sharp and the technician brought the part with him to the initial repair visit (I expected them to come out this visit, figure out what was wrong and then have to schedule a follow up to do the actual repair, but NO). He installed the new part and had our TV repaired and working within an hour.

Posted 07/14/08 | Report Abuse

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Made an appointment 1 week ago. They gave a window and didn't show. They wanted to come the next day. We canceled and are going with someone else. Save yourself a wasted day and do the same.

PS - Phone techs are useless.

Posted 06/27/08 | Report Abuse

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find a different company they will waste your time and money! customer service is awful, and you will have to Wait all day they have a 3hr window to call you in the am to let you know that they will be there between another 3 hr window, instead of scheduling an appointment. service person made my tv worse. i don't recommend them

Posted 06/06/08 | Report Abuse

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They certainly do work for the Warranty Company. Paid $300 for an extended TV warranty, and was within 2 years of termination, when I had a repair problem. I am 65 years old, no children in the home and was told by the Norman tech that came to the house that it was caused by my abuse! NOT COVERED BY WARRANTY

Posted 04/03/08 | Report Abuse

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got an appt.. 2 wks. from the spent the whole day waiting for tech realised that tech had called as7am saying he was scheduled bet 8.30-9.30 i not show up called the company the next day manager did not even care says this is the management's attitude

Posted 10/17/07 | Report Abuse

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Lots of miscommunication. Bad Customer Service at all levels. After 3 weeks I still don't have a TV and I don't know when it will be repaired although I have been promised 3 different dates. All of which have come and gone. The Customer Service reps blame the Technicians, the Technicians blame the Customer Service Reps, and on and on...

I am now going into the 4th week with NO new scheduled completion date. Their response was "We will get back to you to reschedule". ????

I will NEVER use this company again for anything. I will also notify Samsung Corp as well since they recommended them to me

Posted 09/20/07 | Report Abuse

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We were very disappointed with the service they provided. Our TV needed to be repaired, and it took forever for them to get around to fixing our set, even though they had promised a much earlier turnaround time. Even worse, they ended up saying the TV couldn't be fixed. It turned out to be an easy fix that my husband figured out himself. You'd think that an electronics repair shop would be able to figure out that it was just a blown fuse that needed to be replaced.

Posted 04/15/07 | Report Abuse

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