Ixtapa Mexican Restaurant

★★★★☆
  • 6132 Atlanta Hwy

    Montgomery, AL 36117

    Map & Directions
  • 334-272-5232

About Ixtapa Mexican Restaurant

Hours
Mon. - Thu., Sat. 11am - 9:30pm;Fri. 11am - 10pm;Sun. CLOSED

Food

Food
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3.6 10
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My husband ordered Carne Asada and was served spoiled meat. The waiter was very nice and apologetic about the spoiled meat. However, the "Owner/Manager" was very nonchalant and unprofessional. He did not come over to apologize or offer to comp the meal. In fact, they offered my husband another meal but not on the restaurant. We are a military family so we have traveled outside and throughout this great country. We have been fortunate to experience fine cuisine coupled with excellent customer service . I am extremely disappointed and disgusted by the Owner/Manager's attitude. Not to mention, the food was mediocre in comparison to other Mexican restaurants that we frequent. If you are looking for authentic fresh Mexican food similar to what is served in California than Ixtapa is not the restaurant for you. Not to mention the manager had zero respect for a man that is an Iraqi War Veteran and continues to serve his country. If you are military or military family members, please do not support this restaurant, we have to stick together. I would not have taken the time to write this review if I was not bothered by the Owner/Manager's behavior and lack of respect for quality customer service. Ixtapa is not worth the money.

0
★☆☆☆☆

My husband ordered Carne Asada and was served spoiled meat. The waiter was very nice and apologetic about the spoiled meat. However, the "Owner/Manager" was very nonchalant and unprofessional. He did not come over to apologize or offer to comp the meal. In fact, they offered my husband another meal but not on the restaurant. We are a military family so we have traveled outside and throughout this great country. We have been fortunate to experience fine cuisine coupled with excellent customer service . I am extremely disappointed and disgusted by the Owner/Manager's attitude. Not to mention, the food was mediocre in comparison to other Mexican restaurants that we frequent. If you are looking for authentic fresh Mexican food similar to what is served in California than Ixtapa is not the restaurant for you. Not to mention the manager had zero respect for a man that is an Iraqi War Veteran and continues to serve his country. If you are military or military family members, please do not support this restaurant, we have to stick together. I would not have taken the time to write this review if I was not bothered by the Owner/Manager's behavior and lack of respect for quality customer service. Ixtapa is not worth the money.

Pros: Pleasant Waiter

Cons: Spoiled Food & Unprofessional Owner/Manager

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I have never been treated so poorly in my life. The customer service was AWFUL. I could not believe how terribly management handled our very simple situation. There was a problem with one of our dishes, so we simply asked to have it replaced with the exact same thing. My guest had only taken one bite from the meal. The manager called us cheap, refused to replace the dish, and told us to NEVER come back. Furthermore, he had the audacity to stand over our table and watch us until we left. The entire ordeal was rude and embarrassing. As a former server, I was appalled by the lack of professionalism and common courtesy.

0
★☆☆☆☆

I have never been treated so poorly in my life. The customer service was AWFUL. I could not believe how terribly management handled our very simple situation. There was a problem with one of our dishes, so we simply asked to have it replaced with the exact same thing. My guest had only taken one bite from the meal. The manager called us cheap, refused to replace the dish, and told us to NEVER come back. Furthermore, he had the audacity to stand over our table and watch us until we left. The entire ordeal was rude and embarrassing. As a former server, I was appalled by the lack of professionalism and common courtesy.

Pros: Quick Service

Cons: Little Attention to Detail in Haste

.

I have never been treated so poorly in my life. The customer service was AWFUL. I could not believe how terribly management handled our very simple situation. There was a problem with one of our dishes, so we simply asked to have it replaced with the exact same thing. My guest had only taken one bite from the meal. The manager called us cheap, refused to replace the dish, and told us to NEVER come back. Furthermore, he had the audacity to stand over our table and watch us until we left. The entire ordeal was rude and embarrassing. As a former server, I was appalled by the lack of professionalism and common courtesy. I will be reporting Ixtapa in Eastchase to the BBB as soon as I finish this post.

1
★☆☆☆☆

I have never been treated so poorly in my life. The customer service was AWFUL. I could not believe how terribly management handled our very simple situation. There was a problem with one of our dishes, so we simply asked to have it replaced with the exact same thing. My guest had only taken one bite from the meal. The manager called us cheap, refused to replace the dish, and told us to NEVER come back. Furthermore, he had the audacity to stand over our table and watch us until we left. The entire ordeal was rude and embarrassing. As a former server, I was appalled by the lack of professionalism and common courtesy. I will be reporting Ixtapa in Eastchase to the BBB as soon as I finish this post.

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hasn't been good lately. THe last rating was real low. Hope to go to the new location once it is finished soon. Looking forward to it. the drinks are wonderful. Good gathering place to socialize

5
★★★★★

hasn't been good lately. THe last rating was real low. Hope to go to the new location once it is finished soon. Looking forward to it. the drinks are wonderful. Good gathering place to socialize

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I have been eating here for years now. I love the consistency and quality of the food. The portions are more the reasonable. The prices are low for the wonderful food. Highly recommend.

5
★★★★★

I have been eating here for years now. I love the consistency and quality of the food. The portions are more the reasonable. The prices are low for the wonderful food. Highly recommend.

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I have been going to Ixtapa for many years. I am ALWAYS pleased with the foods and service. I love the fact that they never seem to compromise the quality of their products. Great job!!! Looking forward to the new location in Eastchase!

4
★★★★☆

I have been going to Ixtapa for many years. I am ALWAYS pleased with the foods and service. I love the fact that they never seem to compromise the quality of their products. Great job!!! Looking forward to the new location in Eastchase!

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There are lots of choices when it comes to Ixtapa and for a family, Tuesday night is a good night to choose, kids eat FREE. We have always been pleased with the food and the service. Prices are reasonable. Not a large place and sometimes it feels crowded. I am looking forward to the "new" location they are building at East Chase...though in reality this location will still be closer to my house. They do make you wait for your entire party before they will seat you, which always makes me a little grumpy, especially if you know for sure the rest of your group is right behind you!! The food is hot, not too spicy hot, but heated and not served cold. There is plenty of parking.

4
★★★★☆

There are lots of choices when it comes to Ixtapa and for a family, Tuesday night is a good night to choose, kids eat FREE. We have always been pleased with the food and the service. Prices are reasonable. Not a large place and sometimes it feels crowded. I am looking forward to the "new" location they are building at East Chase...though in reality this location will still be closer to my house. They do make you wait for your entire party before they will seat you, which always makes me a little grumpy, especially if you know for sure the rest of your group is right behind you!! The food is hot, not too spicy hot, but heated and not served cold. There is plenty of parking.

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Ixtapa really has good Mexican food. The prices are great, and even my finicky child likes this menu. There is quite a variety on the menu, assuring that everyone can find something to eat!

5
★★★★★

Ixtapa really has good Mexican food. The prices are great, and even my finicky child likes this menu. There is quite a variety on the menu, assuring that everyone can find something to eat!

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My kids love this place. Tuesday nights kids eat free!! They have great kids meals. The menu is very extensive and I know I have not even made a dent in it. The prices are very reasonable and the service is GREAT AND FAST. I have liked every thing I have tried. We always see someone we know everytime we go.

5
★★★★★

My kids love this place. Tuesday nights kids eat free!! They have great kids meals. The menu is very extensive and I know I have not even made a dent in it. The prices are very reasonable and the service is GREAT AND FAST. I have liked every thing I have tried. We always see someone we know everytime we go.

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We absolutely LOVE Ixtapa. The food is wonderful and the waiters are awesome. You can always find something that everyone wants on the menu. I especially love the margaritas!

5
★★★★★

We absolutely LOVE Ixtapa. The food is wonderful and the waiters are awesome. You can always find something that everyone wants on the menu. I especially love the margaritas!

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