Carl Burger Dodge

I recently bought a 2005 Nissan from Carl Burger Dodge. They gave me a 30 day warranty. I found just a few things that were broken so before the warranty was up I made an appointment. These problems were simple - one the pin in the glove compartment was missing - second the stereo system was not working and third there was an obvious clunk coming from the front end.

They inconvenienced me and kept my car for 10 days! Then they told me they fixed the "minor" things but not the clunk coming from the front end! Now they say the warranty was "limited" to the transmission and the drive train! They refuse to fix the most important of the problem - the clunk. So why did they fix the stereo and the glove compartment? The managers refuse to take my calls or call me back!

I have written a letter to Mr. Carl Burger in protest of this horrible customer service.

I sincerely hope everyone who considers purchasing from Carl Burger in the future will consider their bate and switch customer service and think twice.

this is my experience on 8/31/08. I verbally agreed to a purchase price of 16685 on an 08 Jeep Wrangler. I live a considerable distance away so I reconfirmed before driving 75 miles to dealership. Upon my arrival the unit was there and available. Unfortunately the price had changed from 16685 to 18885. I triple checked the price before leaving my house and while driving down I confirmed for a forth time. I am so happy that I did not enter into a business agreement with these folks. Save yourself the aggravation. These are unscrupulous people.

i have bought 2 cars from them in the last year and i see that some people had a bad experiance but i coundn`t disagree more. they beat the deal that i had at the other dealer and gave me oil changes for 2 years for free. i recommend them all the time. i would shop there even if i didnt like the product just because they made me feel so good about the whole purchace.

Same boat as their lot neighbor. Carl Burger BLOWS. Carl Burger needs a staff overhaul... some serious business ethics training. Everyone has this attitude like if you arent whipping out a pen to sign, you are a waste of time.

BUYER BEWARE!

The Sales Management tean will promise you any deal in order to get you to take the car home. However, come the next day they call and say you need additional down. I would have never taken the car with this amount down but now I'm stuck with it!

My jeep was brand new and it had a recall on a part. The manager lied to me and said it would be done in the afternoon, when it fact he couldn't even locate the part. They had my jeep for 3 days. Never trust a liar!

Our truck has been serviced at Carl Burger Dodge several times. They are friendly, call us in a timely fashion and do the work that they promise. They are easy to find in La Mesa.