Comfort-Pedic Mattress USA

★★★★☆
Mattress manufacturers make beds in a variety of sizes for people with orthopedic problems.
  • 9080 Charles Smith Ave

    Rancho Cucamonga, CA 91730

    Map & Directions
  • 909-810-2600

About Comfort-Pedic Mattress USA

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The owner personally promised me that if the mattress he made for my fibromyalgia condition was not comfortable, he would give me a full refund. The mattress he made did not work out, and he refused to give any refund although I took him to small claims court and won by default because he didn't show up. He later emailed me that the reason he couldn't pay me was because he was filing for bankruptcy. The court helped me to disclose that he has pulled this bankruptcy hoax before, moving his factory a few blocks away, changing the name slightly, and screwing all of his creditors. I'm out $3,800 and have not yet been able to collect after 3 years. I suggest taking your business elsewhere.

1
★☆☆☆☆

The owner personally promised me that if the mattress he made for my fibromyalgia condition was not comfortable, he would give me a full refund. The mattress he made did not work out, and he refused to give any refund although I took him to small claims court and won by default because he didn't show up. He later emailed me that the reason he couldn't pay me was because he was filing for bankruptcy. The court helped me to disclose that he has pulled this bankruptcy hoax before, moving his factory a few blocks away, changing the name slightly, and screwing all of his creditors. I'm out $3,800 and have not yet been able to collect after 3 years. I suggest taking your business elsewhere.

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Business Response:

No body in our organization offers money back to any of our customers, we are a custom mattress factory and we make mattress according to the customers choices, in this case, the lady had some kind of arthritis and she expected the mattress to heal her pain and we never promise any customer that our mattresses will heal arthritis pain, she wanted the money back and we refunded her money back after deducting the material cost. We customized her mattress 3 times to satisfy her and she was never happy. good luck buying from retail store. Owner
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The owner personally promised me that if the mattress he made for my fibromyalgia condition was not comfortable, he would give me a full refund. The mattress he made did not work out, and he refused to give the refund although I took him

3
★★★★★

The owner personally promised me that if the mattress he made for my fibromyalgia condition was not comfortable, he would give me a full refund. The mattress he made did not work out, and he refused to give the refund although I took him

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I purchased a Comfort Pedic Knottingham Victoria Mattress from them in June of 2007 now the mattress is sagging. I contacted them to replace it and they said they no longer had a dealer in Las Vegas and I would have to bring the mattress to them in California to have it inspected. The Owner told me that is a $6000 mattress we don't have problems with those. Well I have now had an independent mattress inspection done on the mattress and they said i need it replaced. But Comfortpedic won't pick up my old mattress or send me a new one so I am out of luck and I bought a crappy $4000 mattress than is now hurting my back so my wife and i have to sleep on the guest bed now

1
★☆☆☆☆

I purchased a Comfort Pedic Knottingham Victoria Mattress from them in June of 2007 now the mattress is sagging. I contacted them to replace it and they said they no longer had a dealer in Las Vegas and I would have to bring the mattress to them in California to have it inspected. The Owner told me that is a $6000 mattress we don't have problems with those. Well I have now had an independent mattress inspection done on the mattress and they said i need it replaced. But Comfortpedic won't pick up my old mattress or send me a new one so I am out of luck and I bought a crappy $4000 mattress than is now hurting my back so my wife and i have to sleep on the guest bed now

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Business Response:

This customer bought the mattress from one of our dealer in Las Vegas, NV. He called with a claim, and I explained to him that the warranty does not cover the transportation and he needs to pay the freight charges to bring it in to our factory in Rancho Cucamonga, CA and he refused and started threatening right away. He also stated that the mattress had urine spots and stains and I told him that this issue simply voided his warranty because the state of California laws do not allow workers in the mattress manufacturers to touch or work on the mattress if it has any soils or stains. He got so mad and starting cussing and yelling with bad and unacceptable words. We did talk to the customer in the 2 times he called till he started the bad words then we asked to finish the conversation and hanged up.
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I bought a Comfortpedic KNOTTINGHAM VICTORIA Mattress from them at a matteress gallery in las vegas in 2007 for $4000+ its suppose to have a non prorated 20year warrenty and less than years the matteress is sagging and shows a huge lump

3
★★★★★

I bought a Comfortpedic KNOTTINGHAM VICTORIA Mattress from them at a matteress gallery in las vegas in 2007 for $4000+ its suppose to have a non prorated 20year warrenty and less than years the matteress is sagging and shows a huge lump

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Don't buy your bed anywhere else. Before buying that on sale bed, you must see and talk with this company. After wasting money on a bed that only lasted two years I was searching for a company that backs their warranty. This company builds their own beds and will show you how inferior other beds are made. Not only do they give you a 20 year warranty that is not pro-rated. If you don't like the bed after buying it they will take it back and modify it to your own personal prefrences. Even on king size beds they will customized each side to the couples prefrences. Their materials are superior to all others I have seen. I hate wasting money but the price difference of a couple of hundred dollars for the quality and service I will be receiving is well worth it. My son has a bed which I have owned for 5 years from this company is being upgraded to a bamboo pillow top which feels like your sleeping on a cloud for $250. Talk about great service. So you can pay $800 every 2 years or $1100 for one that will last 20 years. Do the math. Tell them Andrew sent you and they will take superior care of you.

2
★★★★★

Don't buy your bed anywhere else. Before buying that on sale bed, you must see and talk with this company. After wasting money on a bed that only lasted two years I was searching for a company that backs their warranty. This company builds their own beds and will show you how inferior other beds are made. Not only do they give you a 20 year warranty that is not pro-rated. If you don't like the bed after buying it they will take it back and modify it to your own personal prefrences. Even on king size beds they will customized each side to the couples prefrences. Their materials are superior to all others I have seen. I hate wasting money but the price difference of a couple of hundred dollars for the quality and service I will be receiving is well worth it. My son has a bed which I have owned for 5 years from this company is being upgraded to a bamboo pillow top which feels like your sleeping on a cloud for $250. Talk about great service. So you can pay $800 every 2 years or $1100 for one that will last 20 years. Do the math. Tell them Andrew sent you and they will take superior care of you.

Pros: Best price for a superior product. 20 year no question warranty.

Cons: none

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Mattress manufacturers make beds in a variety of sizes for people with orthopedic problems.

 

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