Just Paws Pets

★★☆☆☆

About Just Paws Pets

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  • Pets & Animals
  • Pet Stores

Pets & Animals

Pets & Animals
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21132 Ventura Blvd Woodland Hills, CA

2.4 10
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.

Never ever EVER go to any of the Just Paws branches. Their management and customer service is HORRIBLE!!! They do not keep any of their promises. Everything that they tell you or anything written on their guarantees are complete lies. They are way past due reimbursing me for my first vet visit, which they claim to do as they pretend to be generous. They are over a month late on giving me my dog's paperwork. I've called them so many times and there has been no progress so I am getting ready to sue. Their headquarter's number does not even work. Please do not go there. They will cause you a tremendous amount of stress. They seriously have no idea what they're doing. All they want is your money. Oh and everything is so overpriced!!! They do not care about the dogs or the customers.

1
★☆☆☆☆

Never ever EVER go to any of the Just Paws branches. Their management and customer service is HORRIBLE!!! They do not keep any of their promises. Everything that they tell you or anything written on their guarantees are complete lies. They are way past due reimbursing me for my first vet visit, which they claim to do as they pretend to be generous. They are over a month late on giving me my dog's paperwork. I've called them so many times and there has been no progress so I am getting ready to sue. Their headquarter's number does not even work. Please do not go there. They will cause you a tremendous amount of stress. They seriously have no idea what they're doing. All they want is your money. Oh and everything is so overpriced!!! They do not care about the dogs or the customers.

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.

I had gotten a yorkie.He got sick and they said they wouldnt take it back.They got them from the puppy mills.

1
★☆☆☆☆

I had gotten a yorkie.He got sick and they said they wouldnt take it back.They got them from the puppy mills.

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.

I have tried to adopt a puppy from a rescue program (Iwanted a yorkie) I have up. I refuse to give strangers my life story, and allow them to visit my home to see if I am a good pet owner. I also tried contacting breeders to no avail. So I bought one from this store and am happy I did. I love my dog.

If people don't want dog stores and puppy mills, then they need to help people to get the animals they want. Don't blame the store for providing the service.
Thank you to the store and employees for helping me get my new four legged friend!!!

3
★★★☆☆

I have tried to adopt a puppy from a rescue program (Iwanted a yorkie) I have up. I refuse to give strangers my life story, and allow them to visit my home to see if I am a good pet owner. I also tried contacting breeders to no avail. So I bought one from this store and am happy I did. I love my dog.

If people don't want dog stores and puppy mills, then they need to help people to get the animals they want. Don't blame the store for providing the service.
Thank you to the store and employees for helping me get my new four legged friend!!!

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.

I recently purchase a puppy from Just Paws in Valencia. The store employess were very helpful and knowledgable about their puppies and breeders. I love my new puppy!

5
★★★★★

I recently purchase a puppy from Just Paws in Valencia. The store employess were very helpful and knowledgable about their puppies and breeders. I love my new puppy!

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.

My boyfriend bought a dog here and it was terrible. The dog was a nightmare, it barked constantly, pooped everywhere, tore up things. We believe it had emotional problems from spending hours, days, and weeks locked in those cages. It was clear there was an issue with the dog. We tried to get them to take it back but they said their warranty didn't cover mental issues, and besides, if you take the dog out of the store you can't take it back because it might "infect" other dogs.
So.... the warranty is only good while I'm in the store paying for the dog? What kind of warranty is that???

Also you will notice that the Good reviews of this place are written by employees. How odd, given the descriptions of how they treat their animals, that the employees would come online and write nice reviews. Weird huh?

1
★☆☆☆☆

My boyfriend bought a dog here and it was terrible. The dog was a nightmare, it barked constantly, pooped everywhere, tore up things. We believe it had emotional problems from spending hours, days, and weeks locked in those cages. It was clear there was an issue with the dog. We tried to get them to take it back but they said their warranty didn't cover mental issues, and besides, if you take the dog out of the store you can't take it back because it might "infect" other dogs.
So.... the warranty is only good while I'm in the store paying for the dog? What kind of warranty is that???

Also you will notice that the Good reviews of this place are written by employees. How odd, given the descriptions of how they treat their animals, that the employees would come online and write nice reviews. Weird huh?

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.

Don't support this shop. Find out the reality behind it. The shop probably has it's puppies supplied to it by puppy mills, which are at the center of endless animal cruelty and neglect cases.

Unfortunately, the people that give these pet shops dogs are money hungry, careless people. No responsible breeder would sell to a pet shop. Instead, people who care only about continuing their income sell their puppies to shops. The female dogs are bread until they are too old- or they are put to sleep when they cannot bear young anymore. All of the dogs live in tiny tiny places, because the happiness of the dogs is not worthwhile to the "breeders".

Please check out the links below. Please be a responsible individual. If you or your child falls in love with a puppy at a shop, check the papers, the pound, or a rescue group for a similar puppy. Or check a breeder. You can always find the exact same breed for a less expensive price if you look at real breeders.

Puppy mills dont care about the health or well-being of their dogs. The puppies that are supplied to pet shops are no exception. It is extremely common for puppies from pet shops to have illnesses, diseases, or genetic diseases that can be found anywhere from one week to 5 years after they are purchased.

Please- do your part and be responsible. Animals have hearts and souls, also.

Thanks- please read below.

http://www.petstorecruelty.org/index.html

http://www.petstorecruelty.org/pmlinks.html

1
★☆☆☆☆

Don't support this shop. Find out the reality behind it. The shop probably has it's puppies supplied to it by puppy mills, which are at the center of endless animal cruelty and neglect cases.

Unfortunately, the people that give these pet shops dogs are money hungry, careless people. No responsible breeder would sell to a pet shop. Instead, people who care only about continuing their income sell their puppies to shops. The female dogs are bread until they are too old- or they are put to sleep when they cannot bear young anymore. All of the dogs live in tiny tiny places, because the happiness of the dogs is not worthwhile to the "breeders".

Please check out the links below. Please be a responsible individual. If you or your child falls in love with a puppy at a shop, check the papers, the pound, or a rescue group for a similar puppy. Or check a breeder. You can always find the exact same breed for a less expensive price if you look at real breeders.

Puppy mills dont care about the health or well-being of their dogs. The puppies that are supplied to pet shops are no exception. It is extremely common for puppies from pet shops to have illnesses, diseases, or genetic diseases that can be found anywhere from one week to 5 years after they are purchased.

Please- do your part and be responsible. Animals have hearts and souls, also.

Thanks- please read below.

http://www.petstorecruelty.org/index.html

http://www.petstorecruelty.org/pmlinks.html

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.

I am an employee of Just Paws pets and let me start off by saying to those of you that are disappointed with our chain, I am very sorry.

It is in our best wishes to take care of our puppies with every bit of our heart and reach out to our customers the best we can.

It looks like a few of you had a run in with some bad employees and I do apologize. Every company has bad employees that we are not always aware of. When we do receive a complaint and we do take it very seriously. We do have over 16 security cameras in the store and I assure you if we were to ever see any sign of someone throwing puppies or injuring them we would take immediate action.

Some people may not realize when we put puppies in their kennels which rest 2ft above the ground the puppies often try to jump out and we have to push them back to keep them from falling. We never intentionally try to harm our puppies.

And as far for 10 minutes to decide, I have never heard of that in our chain. We give you as long as you would like to make your decision. We have people that spend hours in our love room with our puppies. The only time I could imagine that you would be given a time limit is if it was feeding time or closing time in which the puppies need to be returned to their kennels as soon as possible.

And regarding our sick puppies, I ensure you their is nothing to worry about. 99% of our sick puppies either have giardia or kennel cough. Two very common puppy illnesses equivalent to the human cough or diarrhea which go away within a few days after medication.

"Another Vet research article I found suggests that 100% of kennel dogs, 50% of pups, and 10% of well-cared for dogs carry giardia."
-http://www.beaglesunlimited.com/beaglehealth_giardiasis.htm

To some people it may seem like we have a ton of sick dogs, but if we get a new batch of dogs in and one of them had giardia, then all of them will get it. Same goes with kennel cough. We will never sell you a sick puppy unless we were unaware of the condition. If you do purchase a sick puppy we keep it on meds on our premises until it is 100% better.

Before we put any of our puppies on display they are checked out by a vet. If any puppies seem unhealthy they are sent back to their breeder and we stop buying from them. We only use private breeders, and they have to stand up to many standards and have many years experience of breeding before we even consider buying from them.

If by chance your puppy were to get sick, we do provide a 1 year health guarantee for you. 15 days for anything such as giardia or kennel cough, and one year for anything hereditary. IT IS YOUR RESPONSIBILITY TO NOTIFY US WITHIN TWENTY-FOUR HOURS OF THE DIAGNOSIS OR WE WILL NOT REIMBURSE YOU! Do you remember initialing that part in our contract when you purchased our puppy?

Again I am sorry to those of you disappointed with our chain and I do hope you will give us another chance. I will be bringing these concerns up with our management team and owner to provide you with a better experience.

5
★★★★★

I am an employee of Just Paws pets and let me start off by saying to those of you that are disappointed with our chain, I am very sorry.

It is in our best wishes to take care of our puppies with every bit of our heart and reach out to our customers the best we can.

It looks like a few of you had a run in with some bad employees and I do apologize. Every company has bad employees that we are not always aware of. When we do receive a complaint and we do take it very seriously. We do have over 16 security cameras in the store and I assure you if we were to ever see any sign of someone throwing puppies or injuring them we would take immediate action.

Some people may not realize when we put puppies in their kennels which rest 2ft above the ground the puppies often try to jump out and we have to push them back to keep them from falling. We never intentionally try to harm our puppies.

And as far for 10 minutes to decide, I have never heard of that in our chain. We give you as long as you would like to make your decision. We have people that spend hours in our love room with our puppies. The only time I could imagine that you would be given a time limit is if it was feeding time or closing time in which the puppies need to be returned to their kennels as soon as possible.

And regarding our sick puppies, I ensure you their is nothing to worry about. 99% of our sick puppies either have giardia or kennel cough. Two very common puppy illnesses equivalent to the human cough or diarrhea which go away within a few days after medication.

"Another Vet research article I found suggests that 100% of kennel dogs, 50% of pups, and 10% of well-cared for dogs carry giardia."
-http://www.beaglesunlimited.com/beaglehealth_giardiasis.htm

To some people it may seem like we have a ton of sick dogs, but if we get a new batch of dogs in and one of them had giardia, then all of them will get it. Same goes with kennel cough. We will never sell you a sick puppy unless we were unaware of the condition. If you do purchase a sick puppy we keep it on meds on our premises until it is 100% better.

Before we put any of our puppies on display they are checked out by a vet. If any puppies seem unhealthy they are sent back to their breeder and we stop buying from them. We only use private breeders, and they have to stand up to many standards and have many years experience of breeding before we even consider buying from them.

If by chance your puppy were to get sick, we do provide a 1 year health guarantee for you. 15 days for anything such as giardia or kennel cough, and one year for anything hereditary. IT IS YOUR RESPONSIBILITY TO NOTIFY US WITHIN TWENTY-FOUR HOURS OF THE DIAGNOSIS OR WE WILL NOT REIMBURSE YOU! Do you remember initialing that part in our contract when you purchased our puppy?

Again I am sorry to those of you disappointed with our chain and I do hope you will give us another chance. I will be bringing these concerns up with our management team and owner to provide you with a better experience.

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0 out of 1 people found this review helpful.

.

Honestly, I don't know what the other reviewers are complaining about. I found this store to be one of the best I've seen. Now I've done volunteer work in kennels and I've been in plenty of pet shops before but this place was without a doubt the cleanest and happy atmosphere I've seen. The dogs are all constantly cared for and played with(they even had a few out playing in the store to get them some exercise and human interaction!), the staff was actually knowledgeable and friendly, and the store SMELLED GOOD! Honestly, after spending a while in one of their "love rooms" with one of their amazing dogs and talking to the sales person fr a while I was in love. And once a manager just stopped by to check on things and talk for a few I was sold. I couldn't be happier with my dog. They answered all my questions and handled all expenses they said they would.BUY A DOG HERE! You wont find a better one anywhere!

5
★★★★★

Honestly, I don't know what the other reviewers are complaining about. I found this store to be one of the best I've seen. Now I've done volunteer work in kennels and I've been in plenty of pet shops before but this place was without a doubt the cleanest and happy atmosphere I've seen. The dogs are all constantly cared for and played with(they even had a few out playing in the store to get them some exercise and human interaction!), the staff was actually knowledgeable and friendly, and the store SMELLED GOOD! Honestly, after spending a while in one of their "love rooms" with one of their amazing dogs and talking to the sales person fr a while I was in love. And once a manager just stopped by to check on things and talk for a few I was sold. I couldn't be happier with my dog. They answered all my questions and handled all expenses they said they would.BUY A DOG HERE! You wont find a better one anywhere!

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0 out of 1 people found this review helpful.

.

i just moved here and went to the westfield mall to see what its like. i love to pamper my two dogs, for they give me unconditional love. i was very excited to see a store that wasnt your typical petshop. the store is very sweet. we went in the back to see the puppies and boy were they cute. the staff lady who was taking care of the puppies was grabbing them out the cages and taking them somewhere and then where she put them back in theyre cages she practically threw the puppies in there, in fact she threw a puppy so hard it hit its head in the glass, and she did not even care. thats abuse, she should be fired its unaceptable.

1
★☆☆☆☆

i just moved here and went to the westfield mall to see what its like. i love to pamper my two dogs, for they give me unconditional love. i was very excited to see a store that wasnt your typical petshop. the store is very sweet. we went in the back to see the puppies and boy were they cute. the staff lady who was taking care of the puppies was grabbing them out the cages and taking them somewhere and then where she put them back in theyre cages she practically threw the puppies in there, in fact she threw a puppy so hard it hit its head in the glass, and she did not even care. thats abuse, she should be fired its unaceptable.

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.

Title pretty much sums it up. They only give you TEN minutes to make a lifetime decision, and then they get nasty and curt if you don't lay down the green stuff (or the slip of paper with ink, or the plastic, for that matter) right after you see the dog. Worse, all of the puppies look sick, and many look like they have mental/temperament problems. And their health guarantee is a joke! All this place cares about is one thing:the money. (They charge $4000 for a Bulldog! A legitimate show breeder only charges $2500!) They do not care about the health and well-being of their dogs (though they'll tell you they do;that is an absolute LIE), and they CERTAINLY do not care about their customers.

Bottom Line: Please, PLEASE, do yourself, me, pets, and everyone a favor, and DO NOT purchase ANYTHING form this store. The sooner people stop supporting this business (which is a chain; they have three other stores in addition to this one in the Topanga Plaza: 1 at the Glendale Galleria, one at the Valencia Mall, and one in Arcadia at the Santa Anita mall) by purchasing ANYTHING form them , the sooner will go out of business and stop being able to mistreat both people and animals.

1
★☆☆☆☆

Title pretty much sums it up. They only give you TEN minutes to make a lifetime decision, and then they get nasty and curt if you don't lay down the green stuff (or the slip of paper with ink, or the plastic, for that matter) right after you see the dog. Worse, all of the puppies look sick, and many look like they have mental/temperament problems. And their health guarantee is a joke! All this place cares about is one thing:the money. (They charge $4000 for a Bulldog! A legitimate show breeder only charges $2500!) They do not care about the health and well-being of their dogs (though they'll tell you they do;that is an absolute LIE), and they CERTAINLY do not care about their customers.

Bottom Line: Please, PLEASE, do yourself, me, pets, and everyone a favor, and DO NOT purchase ANYTHING form this store. The sooner people stop supporting this business (which is a chain; they have three other stores in addition to this one in the Topanga Plaza: 1 at the Glendale Galleria, one at the Valencia Mall, and one in Arcadia at the Santa Anita mall) by purchasing ANYTHING form them , the sooner will go out of business and stop being able to mistreat both people and animals.

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