Reinhart Toyota's Service Center

★★★☆☆

About Reinhart Toyota's Service Center

Categories
  • Automotive Repair
Details
  • Brake Repair

Automotive

Automotive
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3.0 3
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Use Reinhardt Toyota Service Center, but do NOT let Gray Skinner be your service advisor!!! He told me he'd arrange a ride home for us, and yet made us wait there till they completed working on our car! We ended up sitting there for 2 hours and a half!! I believe he didn't arrange a car ride and lied to me. We went in around 10:30 this morning. When asked, he told me oil needed to be changed and it would take 2 hours. I couldn't wait there for 2 hours because I needed to take online lectures at home and also knew my crawler would get hungry and sleepy within 2 hours despite the snack I brought with me. So I asked for a ride home which we would often get in the past too. We waited, waited and waited. Been almost an hour. I saw a driver come into the waiting area and then go out for a ride with someone who came in later than me. I went to Gray Skinner and asked how much longer I should wait for a ride. He told me the driver is not back yet. Excuse me? I saw a minute ago the driver who would give us a ride home!! But I decided to trust the service advisor thinking maybe there is another driver that he arranged a ride for us with. Minutes later, when I went to talk to him again, he was already gone, perhaps for lunch. I went to his office a few more times only to find his chair empty. We were there two hours and a half. My poor baby fell asleep. Seeing the driver again, I asked him who I needed to talk to to check the ride arrangement status or car repair status. To make this already long review short, it turned out the driver was not informed of a ride request. Neither was the check-out desk lady. She kindly told me to let her know directly next time because the check-out desk staff including herself wouldn't know if service advisors don't inform them of a ride request. Don't get me wrong. My experience with Reinhardt Toyota Service Center has been great till this guy ruined it today. Esp. Tracy Graham has been excellent! If anyone at the Reinhardt sees this review, a service advisor's position should be given to someone who is honest and devoted to customer satisfaction!

1
★☆☆☆☆

Use Reinhardt Toyota Service Center, but do NOT let Gray Skinner be your service advisor!!! He told me he'd arrange a ride home for us, and yet made us wait there till they completed working on our car! We ended up sitting there for 2 hours and a half!! I believe he didn't arrange a car ride and lied to me. We went in around 10:30 this morning. When asked, he told me oil needed to be changed and it would take 2 hours. I couldn't wait there for 2 hours because I needed to take online lectures at home and also knew my crawler would get hungry and sleepy within 2 hours despite the snack I brought with me. So I asked for a ride home which we would often get in the past too. We waited, waited and waited. Been almost an hour. I saw a driver come into the waiting area and then go out for a ride with someone who came in later than me. I went to Gray Skinner and asked how much longer I should wait for a ride. He told me the driver is not back yet. Excuse me? I saw a minute ago the driver who would give us a ride home!! But I decided to trust the service advisor thinking maybe there is another driver that he arranged a ride for us with. Minutes later, when I went to talk to him again, he was already gone, perhaps for lunch. I went to his office a few more times only to find his chair empty. We were there two hours and a half. My poor baby fell asleep. Seeing the driver again, I asked him who I needed to talk to to check the ride arrangement status or car repair status. To make this already long review short, it turned out the driver was not informed of a ride request. Neither was the check-out desk lady. She kindly told me to let her know directly next time because the check-out desk staff including herself wouldn't know if service advisors don't inform them of a ride request. Don't get me wrong. My experience with Reinhardt Toyota Service Center has been great till this guy ruined it today. Esp. Tracy Graham has been excellent! If anyone at the Reinhardt sees this review, a service advisor's position should be given to someone who is honest and devoted to customer satisfaction!

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I needed the services of Reinhart's Service Center twice for 2 minor car care needs. Both times they were extremely helpful and they didn't even charge me for one of the services. The service was fast and they were very attentive. I highly recommend them. I'm not sure if they are reasonably priced because I had minor problems, but they sure were fast and friendly.

4
★★★★☆

I needed the services of Reinhart's Service Center twice for 2 minor car care needs. Both times they were extremely helpful and they didn't even charge me for one of the services. The service was fast and they were very attentive. I highly recommend them. I'm not sure if they are reasonably priced because I had minor problems, but they sure were fast and friendly.

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Reinhart Toyota's Service Center offers a myriad of servicing for your Toyota car or truck. Their prices for regular maintenance services are comparable to shops around town and you have the peace of mind that the service is guaranteed.

4
★★★★☆

Reinhart Toyota's Service Center offers a myriad of servicing for your Toyota car or truck. Their prices for regular maintenance services are comparable to shops around town and you have the peace of mind that the service is guaranteed.

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