Dressbuilder/Renaissance Bridal

★★☆☆☆

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Ordered my prom dress from here in 2005. The owner flat out lied 8x through email about sending the dress. It magically went from sent and in transit, to being sent soon, to the owner not knowing what happened. After the 8th email, she ignored all emails and would refuse any refund request. I think my mom ended up having to go through the back to get the money back from this scam place.

1
★☆☆☆☆

Ordered my prom dress from here in 2005. The owner flat out lied 8x through email about sending the dress. It magically went from sent and in transit, to being sent soon, to the owner not knowing what happened. After the 8th email, she ignored all emails and would refuse any refund request. I think my mom ended up having to go through the back to get the money back from this scam place.

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Anyone who is even considering doing business with this company...Please beware!! All Susan does is lie, and what she promises is not what you are going to get.

I had put in a request for a custom made Civil War ballgown. The quick and short story: It was suppose to be a 2 piece cobalt blue silk dress with black ruffles and lacing up the back with black grommets. She gave me a turn around time of a month.

After the first month I started questioning when it would be shipped and I always got the reply that she was finishing it up and it would be on it's way later in the week. Twice she told me it was down, and I never received it. I ordered it in October and I finally got this piece of material she called a dress 4 months later. It was made of some scratchy material that was nowhere near silk, was baby blue in color, was a one piece, was not to my measurements, had gold grommets and no ruffles. When I complained, she said she would fix it and she sent me an underskirt with ruffles on it. The dress looked like a cheap saloon girl halloween costume. The workmanship on it was horrible and was falling apart. The hem was raw. She refused to do any refunds. She kept insisting she'd fix it and never did. What she did was wait long enough that paypal couldn't help me anymore because it was over the 60 or 90 days. She is a true scam artist. I had everything in writing and documented. I wish I would have researched her company ahead of time. If anyone knows what I can do, please let me know. It was an expensive gown. What a horrible person and what a horrible company she is running!

Buyers BEWARE!!

1
★☆☆☆☆

Anyone who is even considering doing business with this company...Please beware!! All Susan does is lie, and what she promises is not what you are going to get.

I had put in a request for a custom made Civil War ballgown. The quick and short story: It was suppose to be a 2 piece cobalt blue silk dress with black ruffles and lacing up the back with black grommets. She gave me a turn around time of a month.

After the first month I started questioning when it would be shipped and I always got the reply that she was finishing it up and it would be on it's way later in the week. Twice she told me it was down, and I never received it. I ordered it in October and I finally got this piece of material she called a dress 4 months later. It was made of some scratchy material that was nowhere near silk, was baby blue in color, was a one piece, was not to my measurements, had gold grommets and no ruffles. When I complained, she said she would fix it and she sent me an underskirt with ruffles on it. The dress looked like a cheap saloon girl halloween costume. The workmanship on it was horrible and was falling apart. The hem was raw. She refused to do any refunds. She kept insisting she'd fix it and never did. What she did was wait long enough that paypal couldn't help me anymore because it was over the 60 or 90 days. She is a true scam artist. I had everything in writing and documented. I wish I would have researched her company ahead of time. If anyone knows what I can do, please let me know. It was an expensive gown. What a horrible person and what a horrible company she is running!

Buyers BEWARE!!

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I ordered a dress from this site on October 2nd because the price was good... and here we are 5 weeks on, with no word. I was hoping to have it within the month. I've emailed her requesting a status update and have had no response. Being a concerned concumer, I typed the business name Dressbuilder.com into a search engine and found several negative reviews regarding the same issue I'm experiencing. After having discovered these, I'm now doubly concerned that this is a fraudulent site. I'm very upset and displeased with my experience with this seller. I've lodge a compliant with PayPal and I follow up as it developes.

1
★☆☆☆☆

I ordered a dress from this site on October 2nd because the price was good... and here we are 5 weeks on, with no word. I was hoping to have it within the month. I've emailed her requesting a status update and have had no response. Being a concerned concumer, I typed the business name Dressbuilder.com into a search engine and found several negative reviews regarding the same issue I'm experiencing. After having discovered these, I'm now doubly concerned that this is a fraudulent site. I'm very upset and displeased with my experience with this seller. I've lodge a compliant with PayPal and I follow up as it developes.

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My friend directed me here, and I'm astonished. We ordered three dresses, two arrived earlier than we expected, the third one was 3 days later than promised, but still well within my timeframe. The dresses were all gorgeous and overall a great experience. We sent in photos of our wedding and they posted them on their website, with a whole gallery of other wedding photos from other customers. I spoke frequently with them on the phone and through email. I believe some of these posts are made up, either by customers who wanted to scam and couldn't or by competitors. Shame on you (if that's the case)

4
★★★★☆

My friend directed me here, and I'm astonished. We ordered three dresses, two arrived earlier than we expected, the third one was 3 days later than promised, but still well within my timeframe. The dresses were all gorgeous and overall a great experience. We sent in photos of our wedding and they posted them on their website, with a whole gallery of other wedding photos from other customers. I spoke frequently with them on the phone and through email. I believe some of these posts are made up, either by customers who wanted to scam and couldn't or by competitors. Shame on you (if that's the case)

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0 out of 1 people found this review helpful.

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Unfortunately, I relate to the BAD reviews on here. We were promised a delivery date that did not take place and we were unable to reach her by phone or email.

My mother has reported her to the BBB, Blue Ridge Police Dept, and Susan's Chamber of Commerce. On top of that, we paid by check by mail, so she is even getting reported to Postal Inspectors (my mother works for the US Postal Service) for mail fraud...a federal offense.

She almost ruined my wedding day!

UPDATE: The owner did send my mother her check back as soon as this was posted. She gave no hassles and was quite obliging.

1
★☆☆☆☆

Unfortunately, I relate to the BAD reviews on here. We were promised a delivery date that did not take place and we were unable to reach her by phone or email.

My mother has reported her to the BBB, Blue Ridge Police Dept, and Susan's Chamber of Commerce. On top of that, we paid by check by mail, so she is even getting reported to Postal Inspectors (my mother works for the US Postal Service) for mail fraud...a federal offense.

She almost ruined my wedding day!

UPDATE: The owner did send my mother her check back as soon as this was posted. She gave no hassles and was quite obliging.

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1 out of 1 people found this review helpful.

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We ordered a total of 3 dresses, and were very happy with them all. Price was excellent, and the quality was better than I expected. I was worried about fitting, ordering by mail, but everything fit very well. If time is a concern, you might want to go with just buying from a local shop. It did take about two months to get everything in.

5
★★★★★

We ordered a total of 3 dresses, and were very happy with them all. Price was excellent, and the quality was better than I expected. I was worried about fitting, ordering by mail, but everything fit very well. If time is a concern, you might want to go with just buying from a local shop. It did take about two months to get everything in.

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0 out of 1 people found this review helpful.

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Stay away from Susan she will ruin your wedding. She lied about sending fabric samples and that was my first sign something had gone wrong. Here is the complaint I filed with PayPal against Dressbuilder.com. "It was agreed in our contract that I would receive my custom made wedding gown for my March 6th 2009 wedding from you by "Early February." It is now February 18th 2009. You have not responded to my e-mails since February 3rd 2009. There are 16 days left until my wedding. There is no time left for me to have the dress fitted here or trimmed. We discussed this was required. So, I will be unable to use the gown- even if you shipped it today- which I'm sure you have not and will not do- in any event, or you would have responded to my e-mails. I have saved all of our correspondence and can document each of these points. You are in breach of our contract. I was forced to buy a gown off the rack at considerable cost to insure that I will have something to wear when I get married. I want a full refund immediately. You nearly ruined my wedding."

1
★☆☆☆☆

Stay away from Susan she will ruin your wedding. She lied about sending fabric samples and that was my first sign something had gone wrong. Here is the complaint I filed with PayPal against Dressbuilder.com. "It was agreed in our contract that I would receive my custom made wedding gown for my March 6th 2009 wedding from you by "Early February." It is now February 18th 2009. You have not responded to my e-mails since February 3rd 2009. There are 16 days left until my wedding. There is no time left for me to have the dress fitted here or trimmed. We discussed this was required. So, I will be unable to use the gown- even if you shipped it today- which I'm sure you have not and will not do- in any event, or you would have responded to my e-mails. I have saved all of our correspondence and can document each of these points. You are in breach of our contract. I was forced to buy a gown off the rack at considerable cost to insure that I will have something to wear when I get married. I want a full refund immediately. You nearly ruined my wedding."

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1 out of 1 people found this review helpful.

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I ordered a dress on Oct 14th..It is now Nov.26th
I haven't reiceived my dress or any refunded
I filed claims with Paypal and the FBI internet fraud unit..

Please don't order from her she is a fake...

1
★☆☆☆☆

I ordered a dress on Oct 14th..It is now Nov.26th
I haven't reiceived my dress or any refunded
I filed claims with Paypal and the FBI internet fraud unit..

Please don't order from her she is a fake...

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1 out of 1 people found this review helpful.

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Don't use this company. I ordered a dress from them and it took 4 months and several e-mails to receive it. I had to file complaints with PayPal and the BBB just to get the dress. The owner flat out lied about shipping the dress twice. Then, when I received the dress it looked like a 10 year old had sewed it, the trim looked cheap and was not what was shown on the website, it reeked of stale cigarette smoke, and it wasn't even the right color. I guess we will see if I ever get my money back. I'm not holding my breath.

*Update* 01/25/09 and still no return of my money. They don't respond to e-mails or the BBB. This place needs to be shut down before they rip off anyone else.

*Update* 03/16/09 and still no return of my money. I sent Susan yet another e-mail and told her I was going to report her to the local sheriff's department. Surely what this woman is doing is illegal. Surprisingly I received an e-mail from her stating that they had been trying to sell the dress, like anyone would buy the piece of crap, and that her "merchant policy" gave her 90 days to refund my money. What a joke! I canceled the order weeks before she even shipped the dress. She's had the dress back for 5 months. Yet now she is spouting some 90 day policy? I wonder how this person sleeps at night?

Also, I'd bet money that Sharon B., and Stephanie G. are non other than Susan herself. I can't imagine anyone received a garment from this company and was happy with the quality. The dress they sent me was worse than those $20 costumes you buy at Halloween. I doubt Susan would know quality material and quality workmanship if it slapped her in her thieving face.

*Update* 06/10/09 - So sorry I forgot to come back & update this. Luckily Susan sent me a nasty email to remind me by saying I should update this to say I finally received my money or she would charge me with slander. I guess she doesn't know the difference between libel and slander. Not to mention that if what a person is saying or writing is true, neither really applies. Yes, after I missed the event because I had nothing to wear, after spending $10 to return the "dress" she sent even though I canceled weeks before, after months & months of attempting to receive my refund, after filing complaints with the BBB, the FBI Internet Fraud Division, & threatening to contact her local sheriff I finally received $82.99 on 3/24/09 of the $109 I originally paid 07/12/08. On top of that she didn't credit my credit card, she processed a bank payment through paypal that forced me to register my bank account with paypal in order to get the money. I was out roughly $36 and a huge hunk of my time with nothing but irritation to show for it. Now I get to deal with nasty emails from this "business owner" because she doesn't like the fact that the word is getting out there about her business.

I stand by my review of this company. They are not someone you want to do business with.

1
★☆☆☆☆

Don't use this company. I ordered a dress from them and it took 4 months and several e-mails to receive it. I had to file complaints with PayPal and the BBB just to get the dress. The owner flat out lied about shipping the dress twice. Then, when I received the dress it looked like a 10 year old had sewed it, the trim looked cheap and was not what was shown on the website, it reeked of stale cigarette smoke, and it wasn't even the right color. I guess we will see if I ever get my money back. I'm not holding my breath.

*Update* 01/25/09 and still no return of my money. They don't respond to e-mails or the BBB. This place needs to be shut down before they rip off anyone else.

*Update* 03/16/09 and still no return of my money. I sent Susan yet another e-mail and told her I was going to report her to the local sheriff's department. Surely what this woman is doing is illegal. Surprisingly I received an e-mail from her stating that they had been trying to sell the dress, like anyone would buy the piece of crap, and that her "merchant policy" gave her 90 days to refund my money. What a joke! I canceled the order weeks before she even shipped the dress. She's had the dress back for 5 months. Yet now she is spouting some 90 day policy? I wonder how this person sleeps at night?

Also, I'd bet money that Sharon B., and Stephanie G. are non other than Susan herself. I can't imagine anyone received a garment from this company and was happy with the quality. The dress they sent me was worse than those $20 costumes you buy at Halloween. I doubt Susan would know quality material and quality workmanship if it slapped her in her thieving face.

*Update* 06/10/09 - So sorry I forgot to come back & update this. Luckily Susan sent me a nasty email to remind me by saying I should update this to say I finally received my money or she would charge me with slander. I guess she doesn't know the difference between libel and slander. Not to mention that if what a person is saying or writing is true, neither really applies. Yes, after I missed the event because I had nothing to wear, after spending $10 to return the "dress" she sent even though I canceled weeks before, after months & months of attempting to receive my refund, after filing complaints with the BBB, the FBI Internet Fraud Division, & threatening to contact her local sheriff I finally received $82.99 on 3/24/09 of the $109 I originally paid 07/12/08. On top of that she didn't credit my credit card, she processed a bank payment through paypal that forced me to register my bank account with paypal in order to get the money. I was out roughly $36 and a huge hunk of my time with nothing but irritation to show for it. Now I get to deal with nasty emails from this "business owner" because she doesn't like the fact that the word is getting out there about her business.

I stand by my review of this company. They are not someone you want to do business with.

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This vendor is being investigated for multiple instances of fraudulent business activities pertaining to failure to issue refunds upon non-performance of a purchase contract. The FBI Internet Fraud office already has several registered complaints against Anna Thomas (Aka, Susan Rogers, Susan Jones, among other aliases).

Do not solicit this vendor for services. Never purchase from a vendor who does not release a telephone number and address!

1
★☆☆☆☆

This vendor is being investigated for multiple instances of fraudulent business activities pertaining to failure to issue refunds upon non-performance of a purchase contract. The FBI Internet Fraud office already has several registered complaints against Anna Thomas (Aka, Susan Rogers, Susan Jones, among other aliases).

Do not solicit this vendor for services. Never purchase from a vendor who does not release a telephone number and address!

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1 out of 1 people found this review helpful.

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If you're prepared to wait 6-8 weeks for custom made dresses, I would highly recommend them. If you need your dresses quickly, forget it. They do each dress individually and so it is a wait. They did let me know that up front and we ordered well ahead of the wedding day, so it wasn't a problem. The dresses, there were 6 altogether, were well made and much prettier than I expected, and they fit very well. Only one dress required any alteration at all.
Fabric samples were sent to me before hand, so there were no surprises. We did also receive a discount for group ordering. All in all a good experience.

5
★★★★★

If you're prepared to wait 6-8 weeks for custom made dresses, I would highly recommend them. If you need your dresses quickly, forget it. They do each dress individually and so it is a wait. They did let me know that up front and we ordered well ahead of the wedding day, so it wasn't a problem. The dresses, there were 6 altogether, were well made and much prettier than I expected, and they fit very well. Only one dress required any alteration at all.
Fabric samples were sent to me before hand, so there were no surprises. We did also receive a discount for group ordering. All in all a good experience.

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0 out of 1 people found this review helpful.

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I contracted with Dressbuilder to sew my daughter's Elsa bridal gown and 5 bridesmaids' Budget Arwen gowns and 5 Wicked Wench bodices.

I was very disappointed with the quality of the gowns. Several of the bridesmaids and the local seamstress used to make alterations also commented on the shoddy construction.

The business practices were unprofessional and garments were poorly made. I would caution others against contracting with this business.

1
★☆☆☆☆

I contracted with Dressbuilder to sew my daughter's Elsa bridal gown and 5 bridesmaids' Budget Arwen gowns and 5 Wicked Wench bodices.

I was very disappointed with the quality of the gowns. Several of the bridesmaids and the local seamstress used to make alterations also commented on the shoddy construction.

The business practices were unprofessional and garments were poorly made. I would caution others against contracting with this business.

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1 out of 1 people found this review helpful.

 

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