Orange Novelty Cake Decorating

★★★★★
  • 3625 W Macarthur Blvd Ste 305

    Santa Ana, CA 92704

    Map & Directions
  • 714-556-4661

4.6 10
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Have done alot of online shopping from all kinds of places, but have never had such a bad experience as i did with orange novelty. Placed order 6/25 & according to their own timeframe it should have arrived 6/30. My confirmation email link to check my order status is STILL blank. I sent emails- no response. I tried to call many times- never even a voice message. Ordered a cake kit for my son's bday. Never heard anything from them & ended up scrambling around at the last minute to deliver the Thomas the Tank Engine cake I had promised him. This business is a disaster- DO NOT ORDER FROM THEM!

1
★☆☆☆☆

Have done alot of online shopping from all kinds of places, but have never had such a bad experience as i did with orange novelty. Placed order 6/25 & according to their own timeframe it should have arrived 6/30. My confirmation email link to check my order status is STILL blank. I sent emails- no response. I tried to call many times- never even a voice message. Ordered a cake kit for my son's bday. Never heard anything from them & ended up scrambling around at the last minute to deliver the Thomas the Tank Engine cake I had promised him. This business is a disaster- DO NOT ORDER FROM THEM!

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THIS HAS GOT TO BE THE WORST BUSINESS I HAVE EVER ORDERED ONLINE FROM I PLACED AN ORDER ON JULY 25, 2011 WITH ANNA AND TO THIS DAY I HAVE NOT RECIEVED IT. THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER SEEN THEY CLAIM THEY WILL RESPOND WITH IN 24 HRS WELL THAT HAS CAME AND GONE. I have called at LEAST 10 TIMES BUT THEY JUST PUT ON A AUTOMATED RESPONSEVERAL VOICE MAILS AS WELL AS EMAILS BUT NO ONE SE OR SEND YOU TO VOICE MAIL. I HAVE LEFT EVER RESPONDS BACK. I DON'T KNOW HOW BUSINESS IS DONE IN CALIFORNIA BUT WHERE I AM FROM IT IS CALLED FRAUD TO TAKE SOME ONES MONEY BUT DON'T DELIVER THE GOODS. I WILL NEVER ORDER FROM THE BUSINESS EVER EVER EVER AGAIN

1
★☆☆☆☆

THIS HAS GOT TO BE THE WORST BUSINESS I HAVE EVER ORDERED ONLINE FROM I PLACED AN ORDER ON JULY 25, 2011 WITH ANNA AND TO THIS DAY I HAVE NOT RECIEVED IT. THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER SEEN THEY CLAIM THEY WILL RESPOND WITH IN 24 HRS WELL THAT HAS CAME AND GONE. I have called at LEAST 10 TIMES BUT THEY JUST PUT ON A AUTOMATED RESPONSEVERAL VOICE MAILS AS WELL AS EMAILS BUT NO ONE SE OR SEND YOU TO VOICE MAIL. I HAVE LEFT EVER RESPONDS BACK. I DON'T KNOW HOW BUSINESS IS DONE IN CALIFORNIA BUT WHERE I AM FROM IT IS CALLED FRAUD TO TAKE SOME ONES MONEY BUT DON'T DELIVER THE GOODS. I WILL NEVER ORDER FROM THE BUSINESS EVER EVER EVER AGAIN

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THIS HAS GOT TO BE THE WORST ONLINE SHOPPING EXPERIENCE EVER. THE CUSTOMER SERVICE SUCKS THEY DONT ANSWER CALLS, NEVER RETUN VOICEMAILS OR EMAILS. THEY CHARGE YOU BUT NEVER SEND OUT YOUR ORDER. SOMETHING HAS GOT TO BE DONE ABOUT THIS

3
★★★★★

THIS HAS GOT TO BE THE WORST ONLINE SHOPPING EXPERIENCE EVER. THE CUSTOMER SERVICE SUCKS THEY DONT ANSWER CALLS, NEVER RETUN VOICEMAILS OR EMAILS. THEY CHARGE YOU BUT NEVER SEND OUT YOUR ORDER. SOMETHING HAS GOT TO BE DONE ABOUT THIS

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Way more expensive than the other cake store I go to, you can't bring your purse inside and they are very, very unreliable!!! This is now the 3rd time I've gone there during their normal business hours and they've been closed! No note on

3
★★★★★

Way more expensive than the other cake store I go to, you can't bring your purse inside and they are very, very unreliable!!! This is now the 3rd time I've gone there during their normal business hours and they've been closed! No note on

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We ordered many items online from invitations, decor, to flowers and this is the only vendor that totally failed us. They took our payment promptly and then ignored our calls and emails until we ultimately filed a dispute with Paypal and

3
★★★★★

We ordered many items online from invitations, decor, to flowers and this is the only vendor that totally failed us. They took our payment promptly and then ignored our calls and emails until we ultimately filed a dispute with Paypal and

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Well I'm an avid EBay shopper 24/7 I came Orange Noveltythrough Ebay . I ordered baking cups, sprinkles cookie cutters for a bday
Unfortunately my order was lost with UPS!They were so helpful and contacted UPS right away. The problem was I needed the things like YESTERDAY! They asked me to come down to her shop and she would send me home with another order .
Wow the place was worth the drive ! At first I walked in and was like "uh I just sat thru 2 hours of traffic to get to this little place? But them I realized that in the front that's where she has walls covered with any baking cup imaginable. The other wall had over 500 cookie cutters. Then she told me that there was the back store and I just about died. I spent 64.00 when I placed my original order on line and spend over 250.00 in 45 minutes! Its just that crazy. SO leave your wallets at home:) Now I know the excitement my sister has over scrap booking stores . You have to check it out!Just to let you know I found her on Face book and a link there took me to her ebay auctions. I wish I lived closer, I see that every week she sends out messages like " Next 20 people will get a 5 pound of fondant valued at $25.00 for $15.00 I need to at least make some new friends out there just so I can send them to pick up the face book deals!

5
★★★★★

Well I'm an avid EBay shopper 24/7 I came Orange Noveltythrough Ebay . I ordered baking cups, sprinkles cookie cutters for a bday
Unfortunately my order was lost with UPS!They were so helpful and contacted UPS right away. The problem was I needed the things like YESTERDAY! They asked me to come down to her shop and she would send me home with another order .
Wow the place was worth the drive ! At first I walked in and was like "uh I just sat thru 2 hours of traffic to get to this little place? But them I realized that in the front that's where she has walls covered with any baking cup imaginable. The other wall had over 500 cookie cutters. Then she told me that there was the back store and I just about died. I spent 64.00 when I placed my original order on line and spend over 250.00 in 45 minutes! Its just that crazy. SO leave your wallets at home:) Now I know the excitement my sister has over scrap booking stores . You have to check it out!Just to let you know I found her on Face book and a link there took me to her ebay auctions. I wish I lived closer, I see that every week she sends out messages like " Next 20 people will get a 5 pound of fondant valued at $25.00 for $15.00 I need to at least make some new friends out there just so I can send them to pick up the face book deals!

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I have read many reviews of this merchant by now - on Facebook, Yelp, among others - and I am repeatedly seeing stories relating the same complaints that I have against this business. You place an order online, your payment is accepted

3
★★★★★

I have read many reviews of this merchant by now - on Facebook, Yelp, among others - and I am repeatedly seeing stories relating the same complaints that I have against this business. You place an order online, your payment is accepted

Pros: None, as far as I can tell

Cons: Unreachable, unresponsive, and negligent to online customers

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Im in Love with Orange Novelty when i walked in with my husband my husband and I Could not Believe what they had they have everything u need its a one stop shop I felt like a little Girl In a candy shop Thank You

5
★★★★★

Im in Love with Orange Novelty when i walked in with my husband my husband and I Could not Believe what they had they have everything u need its a one stop shop I felt like a little Girl In a candy shop Thank You

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I have been decorating for years and had never come accross your store untill now. I thought i had pretty good relationships with the people that worked at the other 2 cake decorating stores that Ive been to but I see that I dont. For years I have asked them were i could possibly find things that i have found in your store and everyone says "only online since we are the only retail shops in OC" BS now i know why they never sent me to your store. U rock!!! IM sorry but not evening 10 decorating stores have what u have.
P.S thanks for shipping that fondant u r a lifesaver:)

5
★★★★★

I have been decorating for years and had never come accross your store untill now. I thought i had pretty good relationships with the people that worked at the other 2 cake decorating stores that Ive been to but I see that I dont. For years I have asked them were i could possibly find things that i have found in your store and everyone says "only online since we are the only retail shops in OC" BS now i know why they never sent me to your store. U rock!!! IM sorry but not evening 10 decorating stores have what u have.
P.S thanks for shipping that fondant u r a lifesaver:)

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Friend told me about this store and I was shocked when i walked in. I didnt realize all the items that are available for cake decorating. will definately be back w/friends.

5
★★★★★

Friend told me about this store and I was shocked when i walked in. I didnt realize all the items that are available for cake decorating. will definately be back w/friends.

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