Prime One Car Care

★★★☆☆
  • 16053 Lexington Blvd

    Sugar Land, TX 77479

    Map & Directions
  • 281-265-0882

About Prime One Car Care

Categories
Hours
Mon-Fri 7am-6pm, Sat 8am-4pm

Automotive

Automotive
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had an engine light on in my audi The owner James is nice as a person but the problem starts with him opening up the audi & asking for $1000 to fix it. After agreeing to fix it, he replaced a bunch of parts & then realized does not have the right tools/detection to figure out what exactly is the problem. After taking the $1000 bucks & adding an oil change he recommended me to take the car to an audi dealer. Next day the car started leaking oil (never happened before). I took it back to him & he starts talking about the age of the vehicle & this cud happen. He tried to fix it but with no luck. I took it 3rd time to him & finally he acknowledges that he is not an AUDI expert.
WT!@#!@#!@#!!F... He should have told this to me day 1 before ripping me & leaving me with no fix & leaking oil. THEY CANNOT DO A SIMPLE OIL CHANGE.
I ended up taking the car to the dealer for a fix which I should have done in the first place.
DO NOT & WILL NEVER RECOMMEND PRIME 1 CAR CARE.
btw on top of all this, one of their mechanic has the guts or courtesy to recommend me another car care belonging to his friend.

1
★☆☆☆☆

had an engine light on in my audi The owner James is nice as a person but the problem starts with him opening up the audi & asking for $1000 to fix it. After agreeing to fix it, he replaced a bunch of parts & then realized does not have the right tools/detection to figure out what exactly is the problem. After taking the $1000 bucks & adding an oil change he recommended me to take the car to an audi dealer. Next day the car started leaking oil (never happened before). I took it back to him & he starts talking about the age of the vehicle & this cud happen. He tried to fix it but with no luck. I took it 3rd time to him & finally he acknowledges that he is not an AUDI expert.
WT!@#!@#!@#!!F... He should have told this to me day 1 before ripping me & leaving me with no fix & leaking oil. THEY CANNOT DO A SIMPLE OIL CHANGE.
I ended up taking the car to the dealer for a fix which I should have done in the first place.
DO NOT & WILL NEVER RECOMMEND PRIME 1 CAR CARE.
btw on top of all this, one of their mechanic has the guts or courtesy to recommend me another car care belonging to his friend.

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It seems that they are more interested in money then quality. I had some gas smoke problem and they thought its because of the engine light showing and fixed it for 179 (29.99 $ parts 149.99 $ Labor) bucks but same problem next day. Its hard to believe that they they charge 149.99 for labor work. I went to other place to fix it and they said that there was something wrong with the power connection to engine.

1
★☆☆☆☆

It seems that they are more interested in money then quality. I had some gas smoke problem and they thought its because of the engine light showing and fixed it for 179 (29.99 $ parts 149.99 $ Labor) bucks but same problem next day. Its hard to believe that they they charge 149.99 for labor work. I went to other place to fix it and they said that there was something wrong with the power connection to engine.

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I would not recommend this company to anyone. They are not helpful, don't value their customers or their time, and obviously do not work on referrals or return business.

1
★☆☆☆☆

I would not recommend this company to anyone. They are not helpful, don't value their customers or their time, and obviously do not work on referrals or return business.

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1 out of 1 people found this review helpful.

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This place blows went in today just to get an estimate those jerks charged me 98.99 for a an estimate I could gone anywhere else and they would have done it for free he didn't even tell it was gonna cost money for an estimate then when I was gone they called me to ask to check on something else again I didn't know it was gonna cast money so I said sure why not what kind of service is that there supposed to want you to come back not drive you away and second of all I waited 2 hours before he checked anything

1
★☆☆☆☆

This place blows went in today just to get an estimate those jerks charged me 98.99 for a an estimate I could gone anywhere else and they would have done it for free he didn't even tell it was gonna cost money for an estimate then when I was gone they called me to ask to check on something else again I didn't know it was gonna cast money so I said sure why not what kind of service is that there supposed to want you to come back not drive you away and second of all I waited 2 hours before he checked anything

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1 out of 1 people found this review helpful.

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I took my car in for a new belt and tires and James was extremly friendly and nice. He told me that he was very busy that day (Saturday) with state inspections and oil changes but he would try to get me in to the bays soon. About 30 minutes later he came in to the waiting room and told me that only the front tires needed replacing when the other shops ive gone to said I needed all of them replaced. I went to Prime One for a last opinion and im very glad I did! I told him to go ahead to do the front tires and the belt. I only waited a like a total of an hour and a half hour for him to call and get tires and install them and put in my new belt. The shop is great! and they have my buisness for the rest of my life. Recomended to everyone I know.

5
★★★★★

I took my car in for a new belt and tires and James was extremly friendly and nice. He told me that he was very busy that day (Saturday) with state inspections and oil changes but he would try to get me in to the bays soon. About 30 minutes later he came in to the waiting room and told me that only the front tires needed replacing when the other shops ive gone to said I needed all of them replaced. I went to Prime One for a last opinion and im very glad I did! I told him to go ahead to do the front tires and the belt. I only waited a like a total of an hour and a half hour for him to call and get tires and install them and put in my new belt. The shop is great! and they have my buisness for the rest of my life. Recomended to everyone I know.

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0 out of 1 people found this review helpful.

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I have been going to Prime One for over 6 years. I knew I had the right auto repair place when, the first time, I went in to have my brakes replaced. I was called a short time later only to be told that my brakes were fine. They certainly could have changed my brakes, charged me and I never would have known any difference. With that one act of honesty, they have made a customer for life. I recommend Prime One to all my family and friends!

4
★★★★☆

I have been going to Prime One for over 6 years. I knew I had the right auto repair place when, the first time, I went in to have my brakes replaced. I was called a short time later only to be told that my brakes were fine. They certainly could have changed my brakes, charged me and I never would have known any difference. With that one act of honesty, they have made a customer for life. I recommend Prime One to all my family and friends!

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1 out of 1 people found this review helpful.

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Always Excellent!!!!

I have been going to Prime One for 4 to 5 years. James the local owner has always been courteous, professional, and responsive to all my concerns. Mostly, they do great work and their mechanics diagnose properly and get my car right the first time. Yes, their oil changes take some time because they are always busy ( best price in Sugarland) , but mainly because they are a repair shop , not a fast lube place... James explains that he has only one stall for oil changes, the other 5 bays are for car repairs. They are always busy for a reason
and do great work.

5
★★★★★

Always Excellent!!!!

I have been going to Prime One for 4 to 5 years. James the local owner has always been courteous, professional, and responsive to all my concerns. Mostly, they do great work and their mechanics diagnose properly and get my car right the first time. Yes, their oil changes take some time because they are always busy ( best price in Sugarland) , but mainly because they are a repair shop , not a fast lube place... James explains that he has only one stall for oil changes, the other 5 bays are for car repairs. They are always busy for a reason
and do great work.

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0 out of 2 people found this review helpful.

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If you want a simple oil change or your tires rotated, by all means take a number. If you don't own a Penske truck or postal truck, be very patient, you are at the bottom of the food chain to these guys. Oh, another thing, bring lots of money, the more the better. Do not expect quality parts to be installed..only the cheapest for these guys. Maybe they can change out your wiper blades..but anything more than that, you're taking a big chance. GOOD LUCK!

1
★☆☆☆☆

If you want a simple oil change or your tires rotated, by all means take a number. If you don't own a Penske truck or postal truck, be very patient, you are at the bottom of the food chain to these guys. Oh, another thing, bring lots of money, the more the better. Do not expect quality parts to be installed..only the cheapest for these guys. Maybe they can change out your wiper blades..but anything more than that, you're taking a big chance. GOOD LUCK!

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1 out of 2 people found this review helpful.

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I have been going here to get my oil changed and auto inspections for quite sometime.I have had to wait on occasion it was never long. I have even called ahead to check on the wait and have always been given an accurate estimate. When I needed repair- the dreaded "Check engine" light, James was very thorough in his explanations and gave me an estimated cost of repair that was fair and reasonable.This has continued each time I have to have a repair done on one of our vehicles. I am very pleased with the work I have had done there and cannot speak highly enough about this place!

5
★★★★★

I have been going here to get my oil changed and auto inspections for quite sometime.I have had to wait on occasion it was never long. I have even called ahead to check on the wait and have always been given an accurate estimate. When I needed repair- the dreaded "Check engine" light, James was very thorough in his explanations and gave me an estimated cost of repair that was fair and reasonable.This has continued each time I have to have a repair done on one of our vehicles. I am very pleased with the work I have had done there and cannot speak highly enough about this place!

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2 out of 4 people found this review helpful.

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We've had nothing but good experiences with these folks. I'm not certain if he's the owner, but the manager, James, is very courteous, helpful and even greets us by name. We had one instance where they wanted to do some add-ons, but we worked out a system where they'd call us directly after the diagnostic check so that we could give them a yay/nay. I can't recommend them enough for their friendly and fair customer service.

4
★★★★☆

We've had nothing but good experiences with these folks. I'm not certain if he's the owner, but the manager, James, is very courteous, helpful and even greets us by name. We had one instance where they wanted to do some add-ons, but we worked out a system where they'd call us directly after the diagnostic check so that we could give them a yay/nay. I can't recommend them enough for their friendly and fair customer service.

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1 out of 3 people found this review helpful.

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The owner is not nice people and so rude. I went there three times to do the oil change and everytime was told need to wait at least 3 hours! Since I already paid 6 oil changes in advance, I don't think I can get a chance to finish the last oil change.

I will never come back and not recommend to anybody.

1
★☆☆☆☆

The owner is not nice people and so rude. I went there three times to do the oil change and everytime was told need to wait at least 3 hours! Since I already paid 6 oil changes in advance, I don't think I can get a chance to finish the last oil change.

I will never come back and not recommend to anybody.

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2 out of 4 people found this review helpful.

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I brought my car in for state inspection and was told the tail light was out. I had asked them to fix it. They told me later that they had called all over town looking for a bulb. This was a crock. I went 1.5 blocks and got the blub and fixed it myself in about 3 mins. I was billed $45 plus also for the part and was told that his mechanic took 30 mins to check the bulb. Sounds like this mechanic doesn't know jack about cars and the owner was trying to pocket $45. I called my credit card company and they took care of it. Please beware, don't take your car here. Very dishonest and has two monkeys working for him as mechanics.

1
★☆☆☆☆

I brought my car in for state inspection and was told the tail light was out. I had asked them to fix it. They told me later that they had called all over town looking for a bulb. This was a crock. I went 1.5 blocks and got the blub and fixed it myself in about 3 mins. I was billed $45 plus also for the part and was told that his mechanic took 30 mins to check the bulb. Sounds like this mechanic doesn't know jack about cars and the owner was trying to pocket $45. I called my credit card company and they took care of it. Please beware, don't take your car here. Very dishonest and has two monkeys working for him as mechanics.

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3 out of 6 people found this review helpful.

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I took my car into this shop and they gave me great service. I needed to change my timing chain and they had a mechanic who specialized in my vehicle so I felt more comfortable. There was a problem with my power steering pump so they replaced it for free among other things that they tightened and lubed to make sure my car was in better shape than I left it. They were very upfront and honest about everything showing me the parts they replaced and the wear that was present. I would recommend thios place to anyone. they definitely made a customer for life with me.

5
★★★★★

I took my car into this shop and they gave me great service. I needed to change my timing chain and they had a mechanic who specialized in my vehicle so I felt more comfortable. There was a problem with my power steering pump so they replaced it for free among other things that they tightened and lubed to make sure my car was in better shape than I left it. They were very upfront and honest about everything showing me the parts they replaced and the wear that was present. I would recommend thios place to anyone. they definitely made a customer for life with me.

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2 out of 4 people found this review helpful.

Message from Prime One Car Care

First Class Service, Best-in-Class Warranty. Home of 2 Year

Unlimited Mile Warranty. We Fix and Maintain Everything.

Locally Owned and Operated. A Sugarland Tradition On Lexington for 10 Years .

More about Prime One Car Care

Auto Repair Auto Maintenance We Fix Everthing

 

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