Sears Optical

★★☆☆☆
  • 701 Russell Ave. Located on the 1st floor adjacent Children's

    Gaithersburg, MD 20877

    Map & Directions
  • 301-527-6029

About Sears Optical

Categories
  • Optical Goods Stores
  • Contact Lenses
  • Opticians
  • Optometrists
  • Optical Goods Repair Shops
  • Sunglasses
  • Clothing Accessories Stores
  • General Merchandise Stores
  • Department Stores
Details
  • Bridgestone Tire
  • Dunlop Tire
  • BF Goodrich
  • Goodyear
  • Michelin
  • General Tire
  • Hearing Aids
  • Acuvue
  • Prescription Sunglasses
Hours
M-Th 11am-7pm, F 10am-7pm, Sa 10am-6pm, Su 11am-5pm
Phones
  • Fax (301-527-6040)
Year Established
  • 1963
Products
  • Eyeglasses
  • Prescription Sunglasses
  • Contact Lenses
  • Eyewear Accessories
  • Polycarbonate Lenses
  • TechVue P
Payment Options
  • Traveler's Check
  • American Express
  • Discover
  • MasterCard
  • Visa
  • Check
  • Cash
Brands
  • Ray-Ban
  • Vogue
  • Daisy Fuentes
  • Randy Jackson
  • Canyon River Blues
  • Roebuck & Co
  • Disney
  • Eddie Bauer
  • IZOD
  • Kardashian Kollection
  • Levi's
  • Lipstick
  • London Fog
  • Mayhem
  • Parke
  • Metaphor
  • Sophia Loren
  • Stetson
  • Structure
  • Studio M
  • Thornton & Banks
  • Bellissima
Services
  • Eye Exams

Shopping

Shopping
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Sears Optical Lenses
    2.1429 7
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    .

    Found a nail in my tire that was really making it low Sunday afternoon. This was the only place I could find that could patch it before closing.
    They patched the tire fine but the serviceman wanted to switch out the spare, which was a better tire but on a different kind of rim from the others. In the process of removing the spare from the rim, the technician ripped a hole in the sidewall, making it useless. So now I have to find another spare tire.

    1
    ★☆☆☆☆

    Found a nail in my tire that was really making it low Sunday afternoon. This was the only place I could find that could patch it before closing.
    They patched the tire fine but the serviceman wanted to switch out the spare, which was a better tire but on a different kind of rim from the others. In the process of removing the spare from the rim, the technician ripped a hole in the sidewall, making it useless. So now I have to find another spare tire.

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    .

    I have had work and called for advise and mechanical planning. I was helped by a Steven Brown who was very knowledgable and needed to look-up some information and call me. He called me within 5 minutes. I have read a few other reviews -- and I have 2 cars that I take to Sears and have not had any issue. It can be a mad house at times - and who on earth believes a Auto shop should be CLEAN? I highly recommend this location for service.

    5
    ★★★★★

    I have had work and called for advise and mechanical planning. I was helped by a Steven Brown who was very knowledgable and needed to look-up some information and call me. He called me within 5 minutes. I have read a few other reviews -- and I have 2 cars that I take to Sears and have not had any issue. It can be a mad house at times - and who on earth believes a Auto shop should be CLEAN? I highly recommend this location for service.

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    .

    dropped my car off for an oil change, and Bradley Simmons of sears(the perp) was doing donuts in my car 30 min after I dropped it off. Little did he know, I was sitting in the parking lot watching him. I then witness him get pulled over, and have the police report to prove it. What did sears do to correct this u ask....NOTHING. The general manager of sears told me it is "against their policy" to talk to the public about employees. She wouldnt even tell me if Bradley Simmons was working when he stole my car. What a joke, dont waste your time dealing with these convicts, go to a real auto center.

    1
    ★☆☆☆☆

    dropped my car off for an oil change, and Bradley Simmons of sears(the perp) was doing donuts in my car 30 min after I dropped it off. Little did he know, I was sitting in the parking lot watching him. I then witness him get pulled over, and have the police report to prove it. What did sears do to correct this u ask....NOTHING. The general manager of sears told me it is "against their policy" to talk to the public about employees. She wouldnt even tell me if Bradley Simmons was working when he stole my car. What a joke, dont waste your time dealing with these convicts, go to a real auto center.

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    .

    WORST PLACE EVER. VERY DISHONEST. Went to get a new battery however when they installed it, they battery was bad and fried my computer in my car. Went back to Sears to have them fix it and they refused. Treated me like I was an idiot and degraded me in front of other customers. I will never go back there. I strongly suggest you do not go either!

    1
    ★☆☆☆☆

    WORST PLACE EVER. VERY DISHONEST. Went to get a new battery however when they installed it, they battery was bad and fried my computer in my car. Went back to Sears to have them fix it and they refused. Treated me like I was an idiot and degraded me in front of other customers. I will never go back there. I strongly suggest you do not go either!

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    .

    Not sure what these folks saw but I have always been given great customer service when I go to not only the Lake forest location but the Bethesda location as well.Great folks always try to take care of me in a very fair and polite attitude.I highly recommend going there.At times they seem to get busy but what service shop doesnt,I always try to be patient and understanding.

    5
    ★★★★★

    Not sure what these folks saw but I have always been given great customer service when I go to not only the Lake forest location but the Bethesda location as well.Great folks always try to take care of me in a very fair and polite attitude.I highly recommend going there.At times they seem to get busy but what service shop doesnt,I always try to be patient and understanding.

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    .

    I went there because I had a nail in my tire. You're supposed to drive right into the garage for repair, but the garage door was down, so I had to park and search around for someone first. They told me it would take an hour and they would call my cell when it was ready, so I shopped in the area while they worked on it. More than an hour and a half went by and they never called, so I went back over there. The car was done, but they couldn't find it anywhere in their computer system, so it took a couple guys looking in different computers until they finally found it. One of them literally had a mouthful of pizza while he was talking to me. The bill was $29.99 and he said, "You don't need the penny, do you?" Not that I needed the penny, but I thought the question was unprofessional. This place was also filthy and disorganized. When I left there, I was praying that they bolted my tire back on correctly. Unfortunately, they balanced the tire incorrectly so now my 4-month-old car can't go over 50 mph without the steering wheel vibrating. Now I have to go back to that horrible place to have them fix it!

    1
    ★☆☆☆☆

    I went there because I had a nail in my tire. You're supposed to drive right into the garage for repair, but the garage door was down, so I had to park and search around for someone first. They told me it would take an hour and they would call my cell when it was ready, so I shopped in the area while they worked on it. More than an hour and a half went by and they never called, so I went back over there. The car was done, but they couldn't find it anywhere in their computer system, so it took a couple guys looking in different computers until they finally found it. One of them literally had a mouthful of pizza while he was talking to me. The bill was $29.99 and he said, "You don't need the penny, do you?" Not that I needed the penny, but I thought the question was unprofessional. This place was also filthy and disorganized. When I left there, I was praying that they bolted my tire back on correctly. Unfortunately, they balanced the tire incorrectly so now my 4-month-old car can't go over 50 mph without the steering wheel vibrating. Now I have to go back to that horrible place to have them fix it!

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    .

    We went in because of a bad flat, and had to buy two tires.
    They recommended we rotate and balence the tires, and have an alignment done. We also asked them to check the brakes.
    The price was higher than it needed to be. But not mind-boggling.

    However....
    Their estimates and bills are just prices, they arn't broken down or labelled. They preformed an unnecessary, unrequested, expensive oil change and tried to charge us for it. They recommended $550 worth of brake work, only half of which was necessary when the dealership checked the brakes later.
    And just to wrap it all off, 2 weeks later my car failed the state inspection, because the rear right strut nut (where my flat was) was broken off. The mechanic said it was recently done, in the last few weeks. The Sears people who did it probably did it accidently, but there was "no way" they could have not seen it. But they should have told me, and they should have fixed it. And they NEVER should have done the alignment without it being fixed.
    I had to have it repaired and realigned at the local dealership.

    I will NEVER go back there. I sugguest you not, either.

    1
    ★☆☆☆☆

    We went in because of a bad flat, and had to buy two tires.
    They recommended we rotate and balence the tires, and have an alignment done. We also asked them to check the brakes.
    The price was higher than it needed to be. But not mind-boggling.

    However....
    Their estimates and bills are just prices, they arn't broken down or labelled. They preformed an unnecessary, unrequested, expensive oil change and tried to charge us for it. They recommended $550 worth of brake work, only half of which was necessary when the dealership checked the brakes later.
    And just to wrap it all off, 2 weeks later my car failed the state inspection, because the rear right strut nut (where my flat was) was broken off. The mechanic said it was recently done, in the last few weeks. The Sears people who did it probably did it accidently, but there was "no way" they could have not seen it. But they should have told me, and they should have fixed it. And they NEVER should have done the alignment without it being fixed.
    I had to have it repaired and realigned at the local dealership.

    I will NEVER go back there. I sugguest you not, either.

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    Message from Sears Optical

    Visit your Lake Forest Mall Sears Optical Located on the 1st floor adjacent Children's, for affordable and quality eyewear with style and service that families can trust. Friendly and caring associates work to ensure you and your family get more out of life with professional vision care. Your Gaithersburg Sears Optical welcomes most vision and insurance plans, including EyeMed. Visit us today for a complimentary eyewear adjustment and cleaning. *Eye exams available by Independent Doctors of Optometry at or next to Sears Optical in most states. In California, Sears Optical does not provide eye exams or employ Doctors of Optometry. Eye exams available from self-employed doctors who lease space inside of Sears.

    Yext PowerListings

     

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