Auction Direct

★★★☆☆
  • 6520 NY-96

    Victor, NY 14564

    Map & Directions
  • 585-756-8003

3.2 20
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The finance department was a big help to making sure I could finance my vehicle. I think this is the best way to buy a car and I'm sure I'll be back when it's time for a new one so I highly recommend this Auction Direct!

5
★★★★★

The finance department was a big help to making sure I could finance my vehicle. I think this is the best way to buy a car and I'm sure I'll be back when it's time for a new one so I highly recommend this Auction Direct!

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.

The service that I received here was outstanding.This locations no-hassle approach was a refreshing experience while searching for a car.

5
★★★★★

The service that I received here was outstanding.This locations no-hassle approach was a refreshing experience while searching for a car.

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.

If I could rate this piece of crap place without any stars, I would. My husband and I were looking for an '08 Infiniti and found a decent price for one online. Went in to test drive it and the car wouldn't start!! That should've been a red flag. They said it was the battery but we set off the alarm by accident so clearly the battery worked. We found a much better deal elsewhere so decided to trade his car in. They don't tell you they take that infamous $399 out of your pocket for the trade! Rude, unproffessional, time consuming, and really terrible cars. Please take my advice and run while you can. Don't make the same mistake we did.

0
★☆☆☆☆

If I could rate this piece of crap place without any stars, I would. My husband and I were looking for an '08 Infiniti and found a decent price for one online. Went in to test drive it and the car wouldn't start!! That should've been a red flag. They said it was the battery but we set off the alarm by accident so clearly the battery worked. We found a much better deal elsewhere so decided to trade his car in. They don't tell you they take that infamous $399 out of your pocket for the trade! Rude, unproffessional, time consuming, and really terrible cars. Please take my advice and run while you can. Don't make the same mistake we did.

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I JUST PURCHASED A 2008 SILVERADO FRM AUCTION DIRECT, WHICH IS MY SECOND CAR BOUGHT FROM HERE, AND I HAVE TO SAY THAT MY EXPIERIENCE WITH THEM HAS BEEN AWESOME. MY SALES GUY WAS DAVID H.& NICK K. AND HE WAS AMAZING. WORKING WITH HIM WAS LIKE DEALING WITH ONE OF MY FRIENDS. BOTH GUYS AND THE FINANCE STAFF DID EVERYTHING THEY COULD TO MAKE SURE I WALKED OUT OF THERE WITH THE CAR I WANTED AND THE RATE AND FINANCE LOAN THAT WOULD SUIT MY NEEDS. I CANT SAY ENOUGH ABOUT THIS AUCTION DIRECT, THEY EVEN STAYED 1 1/2 HOURS AFTER CLOSE TO FINSH THE PROCESS AND HAVE ME WALK OUT WITH MY NEW TRUCK . I DEFINITLY PLAN TOPURCHASE ALL MY CARS FROM AUCTION DIRECT, AND IF YOU WANT A GREAT EXPIERIENCE GO SEE DAVID H. HE WAS A GREAT SALES REP. PS I LOVE MY TRUCK!!!

2
★★★★★

I JUST PURCHASED A 2008 SILVERADO FRM AUCTION DIRECT, WHICH IS MY SECOND CAR BOUGHT FROM HERE, AND I HAVE TO SAY THAT MY EXPIERIENCE WITH THEM HAS BEEN AWESOME. MY SALES GUY WAS DAVID H.& NICK K. AND HE WAS AMAZING. WORKING WITH HIM WAS LIKE DEALING WITH ONE OF MY FRIENDS. BOTH GUYS AND THE FINANCE STAFF DID EVERYTHING THEY COULD TO MAKE SURE I WALKED OUT OF THERE WITH THE CAR I WANTED AND THE RATE AND FINANCE LOAN THAT WOULD SUIT MY NEEDS. I CANT SAY ENOUGH ABOUT THIS AUCTION DIRECT, THEY EVEN STAYED 1 1/2 HOURS AFTER CLOSE TO FINSH THE PROCESS AND HAVE ME WALK OUT WITH MY NEW TRUCK . I DEFINITLY PLAN TOPURCHASE ALL MY CARS FROM AUCTION DIRECT, AND IF YOU WANT A GREAT EXPIERIENCE GO SEE DAVID H. HE WAS A GREAT SALES REP. PS I LOVE MY TRUCK!!!

.

So far this year, 2011, we have purchased two cars from Auction Direct in Victor. Our next car will also be purchased here.\n\nSee Corey McGhan.

2
★★★★★

So far this year, 2011, we have purchased two cars from Auction Direct in Victor. Our next car will also be purchased here.\n\nSee Corey McGhan.

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If you are looking to purchase a used car, I highly recommend you see Mark Reussow at Auction Direct in Victor. He was absolutely fantastic to work with. He was very honest and a pleasure to do business with. He was very attentive and helpful during the purchasing process. I was dreading purchasing a car, he set all of that to rest! There was no pressure to buy and he made everything easy. I absolutely plan to return to Auction Direct for my next purchase.

5
★★★★★

If you are looking to purchase a used car, I highly recommend you see Mark Reussow at Auction Direct in Victor. He was absolutely fantastic to work with. He was very honest and a pleasure to do business with. He was very attentive and helpful during the purchasing process. I was dreading purchasing a car, he set all of that to rest! There was no pressure to buy and he made everything easy. I absolutely plan to return to Auction Direct for my next purchase.

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.

I saw a 2010 Ford Fusion advertised on carscom at Auction Direct. I went there to see it and drive it. I liked my experience. I worked with Ivan. He was knowledgeable and didn't put pressure on me to buy. I noticed a crack on the front lower spoiler and brought it to his attention. He introduced me to Greg who said it would be professionally taken care of; and it was. They got me a lower interest rate than my own credit union could do. I would recommend seeing Ivan at Auction Direct.

2
★★★★★

I saw a 2010 Ford Fusion advertised on carscom at Auction Direct. I went there to see it and drive it. I liked my experience. I worked with Ivan. He was knowledgeable and didn't put pressure on me to buy. I noticed a crack on the front lower spoiler and brought it to his attention. He introduced me to Greg who said it would be professionally taken care of; and it was. They got me a lower interest rate than my own credit union could do. I would recommend seeing Ivan at Auction Direct.

.

I saw a 2010 Ford Fusion advertised on cars.com at Auction Direct. I went there to see it and drive it. I liked my experience. I worked with Ivan. He was knowledgeable and didn't put pressure on me to buy. I noticed a crack on the front lower spoiler and brought it to his attention. He introduced me to Greg who said it would be professionally taken care of; and it was. They got me a lower interest rate than my own credit union could do. I would recommend seeing Ivan at Auction Direct.

5
★★★★★

I saw a 2010 Ford Fusion advertised on cars.com at Auction Direct. I went there to see it and drive it. I liked my experience. I worked with Ivan. He was knowledgeable and didn't put pressure on me to buy. I noticed a crack on the front lower spoiler and brought it to his attention. He introduced me to Greg who said it would be professionally taken care of; and it was. They got me a lower interest rate than my own credit union could do. I would recommend seeing Ivan at Auction Direct.

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.

Even though they did ask me to write this review, I can honestly say that this is the one of the best experiences I have ever had.\r\n\r\nNot only were the cars beautiful and more than fairly priced, it was the people that made the place special. They were incredible and did everything top notch!\r\n\r\nI will buy all my cars there from now on.\r\n\r\n

2
★★★★★

Even though they did ask me to write this review, I can honestly say that this is the one of the best experiences I have ever had.\r\n\r\nNot only were the cars beautiful and more than fairly priced, it was the people that made the place special. They were incredible and did everything top notch!\r\n\r\nI will buy all my cars there from now on.\r\n\r\n

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I had a very good (not great) buying experience, it always seems like it takes a long time to buy a car but I guess that is just how it goes. The no haggle prices took some of the stress out.

What really impressed me was the service after the sale. We had a problem with the car and Kristina and the service department went way above and beyond even picking up and delivering my car for me at work 45 minutes away!

Thanks so much!

5
★★★★★

I had a very good (not great) buying experience, it always seems like it takes a long time to buy a car but I guess that is just how it goes. The no haggle prices took some of the stress out.

What really impressed me was the service after the sale. We had a problem with the car and Kristina and the service department went way above and beyond even picking up and delivering my car for me at work 45 minutes away!

Thanks so much!

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.

During an extremely busy week at work my old car's transmission went. Great. I went to Auction Direct & met with Sam. I wasn't a fan of the setup with the ""check in"" and everyone yelling ... way too showy, but whatever I figured I'd see what came of it. I told them my parameters & had seen a Jeep in Buffalo I was very interested. Sam knew I was in a crunch, but I had made it clear I was willing to wait & by no means was he guaranteed a sale because of the time issue. We test drove a tan Jeep they had at the dealership & told me it'd be no problem to ship it. I got $600 for my trade in ... I was looking for the $1400 I owed on the car - but I figured eh, I'll live.\r\n\r\nTuesday rolled around I'd brought my Dad with me to sign the paperwork. I'm 22 - this is a HUGE deal & I felt comfortable enough with Sam that I thought this is the right thing for me. When I called Sam he told me - ""no need to bring your Dad, you're a grown woman."" Personally, if I wanted to bring my cactus I could, it's my decision & are you trying to hide something? I scoffed it off. 6:00 comes up & we start looking at the paperwork [ which wasn't complete, wait another 25 minutes .... ] okay! Here is the paperwork, sign on the dotted line ... oh wait, I wanted to test drive it. ""Oh .. uh, um, okay, uh - hold on."" From here on out it got REALLY frustrating. I test drove it, it was great. I asked to use the key that was in better shape & Sam said ... okay, put the used one in the ignition - I didn't think of it again until I went to use the other and ohhhh it's not programmed. An easy fix? Never. ""You'll have to pay for that. The car comes with one programmed key."" Whatttt? Still not programmed. Then 2 days after the buy - I'm driving home at 7 and car breaks down. After a few tears & choice words, some serious convincing that I'll need a loaner [ I'm 22, what do you expect ] they decide to send out a tow truck. 1.5 later ... they gave him the wrong directions. I FINALLY get there and ... I hear them complaining about me. Great. I tell the guy ""I'm sorry if I was rude, it's 2 days old for me."" Oh it's okay ""I know you need someone to blame"".\r\n\r\nAfter a faulty transmission, 3 trips to the service center, 3 tow truck rides, 2 disgustingly dirty rentals, a trip to my lawyers & some heated conversations FINALLY they fix it. Now? The headlight is shorting out. Not a big deal - except they can't just fix it. They diagnose & then schedule to fix. And they're scheduled out 3 weeks. Then this morning, perform service light comes on.\r\n\r\nApparently, the sale is what matters. Unless you're willing to stand behind your promises of prompt & efficient service ... don't preach it. It's $22,000 that I wish I NEVER gave them.\r\n\r\nPs. Although I'm EXTREMELY disappointed - I do like the service department. Christina has taken some phone calls from me that I wish I'd calmed down a bit - and she handled them VERY well & remained friendly.

0
★☆☆☆☆

During an extremely busy week at work my old car's transmission went. Great. I went to Auction Direct & met with Sam. I wasn't a fan of the setup with the ""check in"" and everyone yelling ... way too showy, but whatever I figured I'd see what came of it. I told them my parameters & had seen a Jeep in Buffalo I was very interested. Sam knew I was in a crunch, but I had made it clear I was willing to wait & by no means was he guaranteed a sale because of the time issue. We test drove a tan Jeep they had at the dealership & told me it'd be no problem to ship it. I got $600 for my trade in ... I was looking for the $1400 I owed on the car - but I figured eh, I'll live.\r\n\r\nTuesday rolled around I'd brought my Dad with me to sign the paperwork. I'm 22 - this is a HUGE deal & I felt comfortable enough with Sam that I thought this is the right thing for me. When I called Sam he told me - ""no need to bring your Dad, you're a grown woman."" Personally, if I wanted to bring my cactus I could, it's my decision & are you trying to hide something? I scoffed it off. 6:00 comes up & we start looking at the paperwork [ which wasn't complete, wait another 25 minutes .... ] okay! Here is the paperwork, sign on the dotted line ... oh wait, I wanted to test drive it. ""Oh .. uh, um, okay, uh - hold on."" From here on out it got REALLY frustrating. I test drove it, it was great. I asked to use the key that was in better shape & Sam said ... okay, put the used one in the ignition - I didn't think of it again until I went to use the other and ohhhh it's not programmed. An easy fix? Never. ""You'll have to pay for that. The car comes with one programmed key."" Whatttt? Still not programmed. Then 2 days after the buy - I'm driving home at 7 and car breaks down. After a few tears & choice words, some serious convincing that I'll need a loaner [ I'm 22, what do you expect ] they decide to send out a tow truck. 1.5 later ... they gave him the wrong directions. I FINALLY get there and ... I hear them complaining about me. Great. I tell the guy ""I'm sorry if I was rude, it's 2 days old for me."" Oh it's okay ""I know you need someone to blame"".\r\n\r\nAfter a faulty transmission, 3 trips to the service center, 3 tow truck rides, 2 disgustingly dirty rentals, a trip to my lawyers & some heated conversations FINALLY they fix it. Now? The headlight is shorting out. Not a big deal - except they can't just fix it. They diagnose & then schedule to fix. And they're scheduled out 3 weeks. Then this morning, perform service light comes on.\r\n\r\nApparently, the sale is what matters. Unless you're willing to stand behind your promises of prompt & efficient service ... don't preach it. It's $22,000 that I wish I NEVER gave them.\r\n\r\nPs. Although I'm EXTREMELY disappointed - I do like the service department. Christina has taken some phone calls from me that I wish I'd calmed down a bit - and she handled them VERY well & remained friendly.

.

During an extremely busy week at work my old car's transmission went. Great. I went to Auction Direct & met with Sam. I wasn't a fan of the setup with the "check in" and everyone yelling ... way too showy, but whatever I figured I'd see what came of it. I told them my parameters & had seen a Jeep in Buffalo I was very interested. Sam knew I was in a crunch, but I had made it clear I was willing to wait & by no means was he guaranteed a sale because of the time issue. We test drove a tan Jeep they had at the dealership & told me it'd be no problem to ship it. I got $600 for my trade in ... I was looking for the $1400 I owed on the car - but I figured eh, I'll live.

Tuesday rolled around I'd brought my Dad with me to sign the paperwork. I'm 22 - this is a HUGE deal & I felt comfortable enough with Sam that I thought this is the right thing for me. When I called Sam he told me - "no need to bring your Dad, you're a grown woman." Personally, if I wanted to bring my cactus I could, it's my decision & are you trying to hide something? I scoffed it off. 6:00 comes up & we start looking at the paperwork [ which wasn't complete, wait another 25 minutes .... ] okay! Here is the paperwork, sign on the dotted line ... oh wait, I wanted to test drive it. "Oh .. uh, um, okay, uh - hold on." From here on out it got REALLY frustrating. I test drove it, it was great. I asked to use the key that was in better shape & Sam said ... okay, put the used one in the ignition - I didn't think of it again until I went to use the other and ohhhh it's not programmed. An easy fix? Never. "You'll have to pay for that. The car comes with one programmed key." Whatttt? Still not programmed. Then 2 days after the buy - I'm driving home at 7 and car breaks down. After a few tears & choice words, some serious convincing that I'll need a loaner [ I'm 22, what do you expect ] they decide to send out a tow truck. 1.5 later ... they gave him the wrong directions. I FINALLY get there and ... I hear them complaining about me. Great. I tell the guy "I'm sorry if I was rude, it's 2 days old for me." Oh it's okay "I know you need someone to blame".

After a faulty transmission, 3 trips to the service center, 3 tow truck rides, 2 disgustingly dirty rentals, a trip to my lawyers & some heated conversations FINALLY they fix it. Now? The headlight is shorting out. Not a big deal - except they can't just fix it. They diagnose & then schedule to fix. And they're scheduled out 3 weeks. Then this morning, perform service light comes on ... and well, they can't help me for a while.

Apparently, the sale is what matters. Unless you're willing to stand behind your promises of prompt & efficient service ... don't preach it. It's $22,000 that I wish I NEVER gave them.

1
★☆☆☆☆

During an extremely busy week at work my old car's transmission went. Great. I went to Auction Direct & met with Sam. I wasn't a fan of the setup with the "check in" and everyone yelling ... way too showy, but whatever I figured I'd see what came of it. I told them my parameters & had seen a Jeep in Buffalo I was very interested. Sam knew I was in a crunch, but I had made it clear I was willing to wait & by no means was he guaranteed a sale because of the time issue. We test drove a tan Jeep they had at the dealership & told me it'd be no problem to ship it. I got $600 for my trade in ... I was looking for the $1400 I owed on the car - but I figured eh, I'll live.

Tuesday rolled around I'd brought my Dad with me to sign the paperwork. I'm 22 - this is a HUGE deal & I felt comfortable enough with Sam that I thought this is the right thing for me. When I called Sam he told me - "no need to bring your Dad, you're a grown woman." Personally, if I wanted to bring my cactus I could, it's my decision & are you trying to hide something? I scoffed it off. 6:00 comes up & we start looking at the paperwork [ which wasn't complete, wait another 25 minutes .... ] okay! Here is the paperwork, sign on the dotted line ... oh wait, I wanted to test drive it. "Oh .. uh, um, okay, uh - hold on." From here on out it got REALLY frustrating. I test drove it, it was great. I asked to use the key that was in better shape & Sam said ... okay, put the used one in the ignition - I didn't think of it again until I went to use the other and ohhhh it's not programmed. An easy fix? Never. "You'll have to pay for that. The car comes with one programmed key." Whatttt? Still not programmed. Then 2 days after the buy - I'm driving home at 7 and car breaks down. After a few tears & choice words, some serious convincing that I'll need a loaner [ I'm 22, what do you expect ] they decide to send out a tow truck. 1.5 later ... they gave him the wrong directions. I FINALLY get there and ... I hear them complaining about me. Great. I tell the guy "I'm sorry if I was rude, it's 2 days old for me." Oh it's okay "I know you need someone to blame".

After a faulty transmission, 3 trips to the service center, 3 tow truck rides, 2 disgustingly dirty rentals, a trip to my lawyers & some heated conversations FINALLY they fix it. Now? The headlight is shorting out. Not a big deal - except they can't just fix it. They diagnose & then schedule to fix. And they're scheduled out 3 weeks. Then this morning, perform service light comes on ... and well, they can't help me for a while.

Apparently, the sale is what matters. Unless you're willing to stand behind your promises of prompt & efficient service ... don't preach it. It's $22,000 that I wish I NEVER gave them.

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We went to Auction Direct because they had the car we wanted. It was reasonably priced at $19,200. We were ready to buy it and commit to the payments but first wanted to review a breakdown of the total cost. He kept emphasizing the monthly payments as means to avoid the question until we insisted he show us the breakdown. I guess we shouldn't have been shocked when the total price with all their fees - including charges for items that would be included elsewhere such as washing and cleaning, document fees, and other unknown fees - came out to almost $25,500!!! Over $6,000 more than the price on the sticker!! Obviously you pay tax and title so we were expecting around $2,000 but $6,000!! That is absolutely ridiculous! \nThey seem to use a ""beat around the bush"" sales tactic. Instead of answering our questions they gave us vague answers that only kind of answered the questions we were asking. This happened several times while we were there: when we asked for pricing breakdown, when we asked what kind of financing rates they were offering we got ""our rates are very competitive with local banks,"" and in the end when we decided we wanted our deposit back they conveniently couldn?t find the women who had to write us the check (we put cash down, why couldn?t they just give us cash back??)\nYou should also be aware that the prices on the cars are not the actual price because it does not include the commission they make off the vehicle which in our case was an additional $400. Ohhh wait they don?t work on commission ? not completely true!! Even though they don?t get a percentage of what they sell, they still make money off the sale which leads right into my final point?Their no pressure sales pitch? it seemed that way at first but once we put down our deposit it was nothing but intense pressure to get us in the door to sign the papers.\nAfter successfully dodging their sneaky tactics we found a similar vehicle at a dealership that was straightforward with their pricing, financing, and breakdown of total cost. \n

0
★☆☆☆☆

We went to Auction Direct because they had the car we wanted. It was reasonably priced at $19,200. We were ready to buy it and commit to the payments but first wanted to review a breakdown of the total cost. He kept emphasizing the monthly payments as means to avoid the question until we insisted he show us the breakdown. I guess we shouldn't have been shocked when the total price with all their fees - including charges for items that would be included elsewhere such as washing and cleaning, document fees, and other unknown fees - came out to almost $25,500!!! Over $6,000 more than the price on the sticker!! Obviously you pay tax and title so we were expecting around $2,000 but $6,000!! That is absolutely ridiculous! \nThey seem to use a ""beat around the bush"" sales tactic. Instead of answering our questions they gave us vague answers that only kind of answered the questions we were asking. This happened several times while we were there: when we asked for pricing breakdown, when we asked what kind of financing rates they were offering we got ""our rates are very competitive with local banks,"" and in the end when we decided we wanted our deposit back they conveniently couldn?t find the women who had to write us the check (we put cash down, why couldn?t they just give us cash back??)\nYou should also be aware that the prices on the cars are not the actual price because it does not include the commission they make off the vehicle which in our case was an additional $400. Ohhh wait they don?t work on commission ? not completely true!! Even though they don?t get a percentage of what they sell, they still make money off the sale which leads right into my final point?Their no pressure sales pitch? it seemed that way at first but once we put down our deposit it was nothing but intense pressure to get us in the door to sign the papers.\nAfter successfully dodging their sneaky tactics we found a similar vehicle at a dealership that was straightforward with their pricing, financing, and breakdown of total cost. \n

.

We went to Auction Direct because they had the car we wanted. It was reasonably priced at $19,200. We were ready to buy it and commit to the payments but first wanted to review a breakdown of the total cost. He kept emphasizing the monthly payments as means to avoid the question until we insisted he show us the breakdown. I guess we shouldn't have been shocked when the total price with all their fees - including charges for items that would be included elsewhere such as washing and cleaning, document fees, and other unknown fees - came out to almost $25,500!!! Over $6,000 more than the price on the sticker!! Obviously you pay tax and title so we were expecting around $2,000 but $6,000!! That is absolutely ridiculous!
They seem to use a "beat around the bush" sales tactic. Instead of answering our questions they gave us vague answers that only kind of answered the questions we were asking. This happened several times while we were there: when we asked for pricing breakdown, when we asked what kind of financing rates they were offering we got "our rates are very competitive with local banks," and in the end when we decided we wanted our deposit back they conveniently couldn??t find the women who had to write us the check (we put cash down, why couldn??t they just give us cash back??)
You should also be aware that the prices on the cars are not the actual price because it does not include the commission they make off the vehicle which in our case was an additional $400. Ohhh wait they don??t work on commission ?? not completely true!! Even though they don??t get a percentage of what they sell, they still make money off the sale which leads right into my final point?Their no pressure sales pitch? it seemed that way at first but once we put down our deposit it was nothing but intense pressure to get us in the door to sign the papers.
After successfully dodging their sneaky tactics we found a similar vehicle at a dealership that was straightforward with their pricing, financing, and breakdown of total cost.

1
★☆☆☆☆

We went to Auction Direct because they had the car we wanted. It was reasonably priced at $19,200. We were ready to buy it and commit to the payments but first wanted to review a breakdown of the total cost. He kept emphasizing the monthly payments as means to avoid the question until we insisted he show us the breakdown. I guess we shouldn't have been shocked when the total price with all their fees - including charges for items that would be included elsewhere such as washing and cleaning, document fees, and other unknown fees - came out to almost $25,500!!! Over $6,000 more than the price on the sticker!! Obviously you pay tax and title so we were expecting around $2,000 but $6,000!! That is absolutely ridiculous!
They seem to use a "beat around the bush" sales tactic. Instead of answering our questions they gave us vague answers that only kind of answered the questions we were asking. This happened several times while we were there: when we asked for pricing breakdown, when we asked what kind of financing rates they were offering we got "our rates are very competitive with local banks," and in the end when we decided we wanted our deposit back they conveniently couldn??t find the women who had to write us the check (we put cash down, why couldn??t they just give us cash back??)
You should also be aware that the prices on the cars are not the actual price because it does not include the commission they make off the vehicle which in our case was an additional $400. Ohhh wait they don??t work on commission ?? not completely true!! Even though they don??t get a percentage of what they sell, they still make money off the sale which leads right into my final point?Their no pressure sales pitch? it seemed that way at first but once we put down our deposit it was nothing but intense pressure to get us in the door to sign the papers.
After successfully dodging their sneaky tactics we found a similar vehicle at a dealership that was straightforward with their pricing, financing, and breakdown of total cost.

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Auction Direct of Victor,NY sold my girlfriend a 2009 chevy cobalt in May 2010. There was a recall on the car but the work was never done at Auction Direct. They knew about the recall but never mentioned it at all. By chance I asked my local chevy dealer if there was any recalls outstanding and the informed me that the steering motor HAD to be replaced ASAP--they did it at no charge to her. This car was a rental and they to did not fix the recall. They also told her the Fob wasn't working because of bad batteries-like fools we believed auction direct and came home with a car with a Fob that did not work and had to be REPLACED at a cost of $225.00. So new buyers BEWARE of AUCTION DIRECT sneaky practices and their excess pressure they put on customers to BUY their warranty products.

0
★☆☆☆☆

Auction Direct of Victor,NY sold my girlfriend a 2009 chevy cobalt in May 2010. There was a recall on the car but the work was never done at Auction Direct. They knew about the recall but never mentioned it at all. By chance I asked my local chevy dealer if there was any recalls outstanding and the informed me that the steering motor HAD to be replaced ASAP--they did it at no charge to her. This car was a rental and they to did not fix the recall. They also told her the Fob wasn't working because of bad batteries-like fools we believed auction direct and came home with a car with a Fob that did not work and had to be REPLACED at a cost of $225.00. So new buyers BEWARE of AUCTION DIRECT sneaky practices and their excess pressure they put on customers to BUY their warranty products.

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Buyer Beware.
These instances were all between Feb 8th and Feb. 23, 2011
I started my negative experience with this company by going to look at a 2004 Porsche 911 Turbo they had advertised. I went to their showroom to view the vehicle. They told me it was sold! (it was still being advertised) ?? first red flag I failed to heed!
Then a week later it showed up again and I stopped in to look at it. I took a look and inquired why the price had increased by $5000.00 since it was advertised previously. They informed me it was because it had the X50 Package (upgraded Turbo package) which was a significant cost increase. They informed me the VIN code showed this. Second red flag I failed to heed!
It seemed like a very nice car but I needed to do some research. I did find out that the VIN code does not show an X50 option. The X50 is a factory installed package that is indicated by the Accessory list under the front hood not by the VIN code. It seems there General Manager who professes to be a Porsche ??expert? in not so expert.
I went in to verify the Accessory code and indeed this car did not have the X50 code. They explained to me then that this had the dealer installed up grade and I asked for the documentation that proved this point. They called me at home to verify that they could not produce this documentation but would reduce the price by $2000. Red flag number 3!
I set up a test drive and a PPI (Pre Purchase Inspection) at my trusted Porsche service facility. They found some oil leaks, missing hardware, bad serpentine belt and that the Left front fender and hood had been repainted. The dealer reacted surprised at these findings. A gave them a $500 deposit to hold the vehicle (the floor manager assured me this was refundable if I decided not to proceed) to think about it and scheduled an appointment to proceed. After thinking about it overnight I decided that I could not determine the reason for the paint job and it was possibly in an accident.
This is when the real fun began. The General Manager called me in morning to ??explain? the paint job that they knew about it and in fact had it done because they damaged the car when servicing it. He was not going to reduce the price and told me he did not have to tell anyone about the damage, it was a good price and someone would come along and by it. I told him good luck but I was not interested at the current price offered. Final Straw!
I had a trade in that they also promised to honor the price and they would not give me the price they offered so I did not sell them my vehicle. To date (Feb. 26th) ten days after giving them a refundable deposit I have not received my $500.00 back and I have escalated this to American Express as a grievance against them.
They seem to me to be the epitome of the ??Used car sales? that you have always be inform about. Their practices certainly do not have any relationship to their local advertising about a new way of doing business in the used car market

I will never do business with them and I will ensure that anyone I know will be provided with a warning to check their car because they will certainly attempt to hide facts.

1
★☆☆☆☆

Buyer Beware.
These instances were all between Feb 8th and Feb. 23, 2011
I started my negative experience with this company by going to look at a 2004 Porsche 911 Turbo they had advertised. I went to their showroom to view the vehicle. They told me it was sold! (it was still being advertised) ?? first red flag I failed to heed!
Then a week later it showed up again and I stopped in to look at it. I took a look and inquired why the price had increased by $5000.00 since it was advertised previously. They informed me it was because it had the X50 Package (upgraded Turbo package) which was a significant cost increase. They informed me the VIN code showed this. Second red flag I failed to heed!
It seemed like a very nice car but I needed to do some research. I did find out that the VIN code does not show an X50 option. The X50 is a factory installed package that is indicated by the Accessory list under the front hood not by the VIN code. It seems there General Manager who professes to be a Porsche ??expert? in not so expert.
I went in to verify the Accessory code and indeed this car did not have the X50 code. They explained to me then that this had the dealer installed up grade and I asked for the documentation that proved this point. They called me at home to verify that they could not produce this documentation but would reduce the price by $2000. Red flag number 3!
I set up a test drive and a PPI (Pre Purchase Inspection) at my trusted Porsche service facility. They found some oil leaks, missing hardware, bad serpentine belt and that the Left front fender and hood had been repainted. The dealer reacted surprised at these findings. A gave them a $500 deposit to hold the vehicle (the floor manager assured me this was refundable if I decided not to proceed) to think about it and scheduled an appointment to proceed. After thinking about it overnight I decided that I could not determine the reason for the paint job and it was possibly in an accident.
This is when the real fun began. The General Manager called me in morning to ??explain? the paint job that they knew about it and in fact had it done because they damaged the car when servicing it. He was not going to reduce the price and told me he did not have to tell anyone about the damage, it was a good price and someone would come along and by it. I told him good luck but I was not interested at the current price offered. Final Straw!
I had a trade in that they also promised to honor the price and they would not give me the price they offered so I did not sell them my vehicle. To date (Feb. 26th) ten days after giving them a refundable deposit I have not received my $500.00 back and I have escalated this to American Express as a grievance against them.
They seem to me to be the epitome of the ??Used car sales? that you have always be inform about. Their practices certainly do not have any relationship to their local advertising about a new way of doing business in the used car market

I will never do business with them and I will ensure that anyone I know will be provided with a warning to check their car because they will certainly attempt to hide facts.

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My wife and myself went there to look at cars and to buy one.we tested drove a few and found one we liked.So we went in to buy it about 40 mins in the deal some other salesman comes in and tells our salesman he just sold the car!!It's like WTF.I hate buying cars and this is one reason I hate it..sales people are aholes!!Must have had maybe 15 cars in my life and I don't recall having a good time buying any of them.

1
★☆☆☆☆

My wife and myself went there to look at cars and to buy one.we tested drove a few and found one we liked.So we went in to buy it about 40 mins in the deal some other salesman comes in and tells our salesman he just sold the car!!It's like WTF.I hate buying cars and this is one reason I hate it..sales people are aholes!!Must have had maybe 15 cars in my life and I don't recall having a good time buying any of them.

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Would never buy or sell my car there. Awful experience. We took our car hoping to sell there for a decent price. The car was washed/waxed...beyond clean. The car is in excellent condition both inside and out with low mileage. We checked the value on Kellys Blue Book for a trade in and it gave us $8,100. After the "professional" looked our car over, he came back with an insulting price of $5000. He said that there is nothing wrong with the car but it just isn't "clean" enough...we asked what do you mean by that. The car was absolutely spotless, in showroom condition. Well, it has some minor wear/tear he said. Currently, similar cars are selling on Ebay and at real dealers for $12,500. I understand if they don't want to but an exotic car, because they specialize in inexpensive, basic cars but just say so. Don't insult us and then come up with some illogical explanation to justify your decision.

Waist of time!!!!!!

1
★☆☆☆☆

Would never buy or sell my car there. Awful experience. We took our car hoping to sell there for a decent price. The car was washed/waxed...beyond clean. The car is in excellent condition both inside and out with low mileage. We checked the value on Kellys Blue Book for a trade in and it gave us $8,100. After the "professional" looked our car over, he came back with an insulting price of $5000. He said that there is nothing wrong with the car but it just isn't "clean" enough...we asked what do you mean by that. The car was absolutely spotless, in showroom condition. Well, it has some minor wear/tear he said. Currently, similar cars are selling on Ebay and at real dealers for $12,500. I understand if they don't want to but an exotic car, because they specialize in inexpensive, basic cars but just say so. Don't insult us and then come up with some illogical explanation to justify your decision.

Waist of time!!!!!!

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GREAT EXPERIENCE:. They gave me a price on my 2008 BMW within 25 minutes, wrote the figure on the salesman's card, and away I went . I came in 2 weeks later, showed him the card with the figure, they wrote a check to the lien holder, and the balance to me, and gave me a ride to work. I would not hesitate to use them again.
GREAT EXPERIENCE!

5
★★★★★

GREAT EXPERIENCE:. They gave me a price on my 2008 BMW within 25 minutes, wrote the figure on the salesman's card, and away I went . I came in 2 weeks later, showed him the card with the figure, they wrote a check to the lien holder, and the balance to me, and gave me a ride to work. I would not hesitate to use them again.
GREAT EXPERIENCE!

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A truly unique way to find a great car at a great price! Just shop them on the internet, thousands below the competition. 3 day money back guarantee! No hassles or pressure.

5
★★★★★

A truly unique way to find a great car at a great price! Just shop them on the internet, thousands below the competition. 3 day money back guarantee! No hassles or pressure.

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