Furniture Brands Outlet

★★★★★

About Furniture Brands Outlet

Categories
  • Furniture Stores
  • Children's Furniture Stores
  • Home Office Furniture
  • Unfinished Furniture
4.6667 3
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I had a GREAT experience with this store ... ordered a new king size bed through them. When it arrived at their store, the distributor had not sent box springs. Kevin took the time to call around to his competition to try and find me some so that I'd still get my bed on time. His guys who delivered the bed were really nice, very helpful, and my new bed is great! Thanks so much!

4
★★★★☆

I had a GREAT experience with this store ... ordered a new king size bed through them. When it arrived at their store, the distributor had not sent box springs. Kevin took the time to call around to his competition to try and find me some so that I'd still get my bed on time. His guys who delivered the bed were really nice, very helpful, and my new bed is great! Thanks so much!

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We purchased a table and 4 chairs from Furniture Brands Outlet, Inc. in 2005. Following the delivery of the table we noted some white spots on the table. We called the owner (Kevin Januski), and spoke later in person. He instructed us to call his repair tech. We did. The tech told us it couldn't be repaired, and recommended the tabletop be replaced. We contacted Januski and he agreed to take care of it. We ordered four additional chairs, a French hutch and three bar stools. When placed the additional order, we were still happy with the verbal service we were receiving. We received the extra furniture in fine condition. We are still waiting on the replacement tabletop.
It is now a 2 full years later and well over 20 phone calls, and at least 10 personal visits to the store, we STILL DO NOT HAVE OUR REPLACEMENT tabletop, as Januski promised. We went to the store and he blamed the phone company, telling us that his phone, "...wasn't ringing here, another business in town is getting all of my telephone messages!" During that visit, he assured us that as soon as he placed another order with that particular manufacturer, he would get our replacement tabletop. Whenever we go the store to remind Januski in person, we check out the displays. There is always something new on display from the manufacturer of our furniture.
Januski hasn't returned one of our telephone calls in almost two years. We are polite. We simply remind him of his promise to replace our tabletop. He does NOT return our calls. When we make visits to the store to remind him of his failure to comply with his end of the bargain, he continues to make the same promise to place the order as soon as he orders from that manufacturer again. Our next stop is the Better Business Bureau, the Chamber of Commerce, and then Small Claims Court. Save yourself the headache. DO NOT SHOP HERE.
He may have the best prices around, and he may donate to the community; however, if you have a problem, you won't get any resolution with this owner.

5
★★★★★

We purchased a table and 4 chairs from Furniture Brands Outlet, Inc. in 2005. Following the delivery of the table we noted some white spots on the table. We called the owner (Kevin Januski), and spoke later in person. He instructed us to call his repair tech. We did. The tech told us it couldn't be repaired, and recommended the tabletop be replaced. We contacted Januski and he agreed to take care of it. We ordered four additional chairs, a French hutch and three bar stools. When placed the additional order, we were still happy with the verbal service we were receiving. We received the extra furniture in fine condition. We are still waiting on the replacement tabletop.
It is now a 2 full years later and well over 20 phone calls, and at least 10 personal visits to the store, we STILL DO NOT HAVE OUR REPLACEMENT tabletop, as Januski promised. We went to the store and he blamed the phone company, telling us that his phone, "...wasn't ringing here, another business in town is getting all of my telephone messages!" During that visit, he assured us that as soon as he placed another order with that particular manufacturer, he would get our replacement tabletop. Whenever we go the store to remind Januski in person, we check out the displays. There is always something new on display from the manufacturer of our furniture.
Januski hasn't returned one of our telephone calls in almost two years. We are polite. We simply remind him of his promise to replace our tabletop. He does NOT return our calls. When we make visits to the store to remind him of his failure to comply with his end of the bargain, he continues to make the same promise to place the order as soon as he orders from that manufacturer again. Our next stop is the Better Business Bureau, the Chamber of Commerce, and then Small Claims Court. Save yourself the headache. DO NOT SHOP HERE.
He may have the best prices around, and he may donate to the community; however, if you have a problem, you won't get any resolution with this owner.

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This is the best place to buy furniture. They have great quality furniture at competitive prices, but they also have furniture to fit any budget. If they don't have what you need they can order it. We bought an imperfect couch for about 75% off retail and you can't tell the difference. They also have closeout furniture. So far we have bought 3 mattresses there, a curio cabinet, dining room table, couch, and china cabinet. We won't go anywhere else. As an added bonus the owner, Kevin, supports local charities, so I would recommend him to anyone.

5
★★★★★

This is the best place to buy furniture. They have great quality furniture at competitive prices, but they also have furniture to fit any budget. If they don't have what you need they can order it. We bought an imperfect couch for about 75% off retail and you can't tell the difference. They also have closeout furniture. So far we have bought 3 mattresses there, a curio cabinet, dining room table, couch, and china cabinet. We won't go anywhere else. As an added bonus the owner, Kevin, supports local charities, so I would recommend him to anyone.

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0 out of 1 people found this review helpful.

 

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