Booked an EXPENSIVE 5 night stay over New Year's Eve (Friday thru Tuesday) in a new cabin
Upon arrival noticed a terrible smell throughout. Finally linked the smell to the water. On Saturday called office about the smell and the fact that the TV's didn't work and the fire alarm went off when the 2nd floor fireplace was lit. Told that water smell was from mountain water (well water) and was "good" for us. IT WAS SULFUR WATER. Told that someone would be be to fix the TV's and had no clue about the fireplace/alarm issue. TOLD US NOT TO USE THE FIREPLACE. Someone called about the TV's and walked us thru the satellite programming to get them working. We had to do for each of the 14 TV's ourselves. After doing this we stil had no local TV channels. On Sunday evening the water turned from somewhat clear to muddy gray. On Monday the water turned from muddy gray to a liquid black. Called office about water and local TV channels. The TV did get fixed on Monday, but only 8 of 14. The office made several excuses about the water (checking on it, working on it, don't know what's wrong, etc.). Finally midafternoon on New Year's eve had NO water to cabin. Called office and ask for problem to be immediately fixed and that we immediately have a delivery of bottled water. Office manager finally came to cabin to see problem. She said problem should be fixed soon. I asked for 200 gallons of bottled water (WE WERE IN A 9 BEDROOM CABIN WITH 27 PEOPLE). She said that was ridicilous (NO WATER IN A CABIN WITH 27 PEOPLE TO FIX MEALS, TOILETS, BRUSH TEETH). However, she had no idea on when we would have water again. She brought +/- 30 gallons of bottled water. Late in the evening the workers trying to fix water problem informed us that the well was dry and this was a "known" problem for this cabin. They told the owner/property mgmt. that the cabin was too big for the well. New Year's day we were flushing toilets with water from hot tubs. Had to get water to cook and do basics from a hydrant at the office (DOWN MOUNTAIN). FInally, office called to say we would not be getting water - the well was dry (WOW - REALLY) and offered to relocate us to 2 separate cabins. WENT HOME - 1 DAY EARLY. Had to fight to get an adjustment on bill. Overall, office was very unconcerned and annoyed by US NOT HAVING WATER. Brought a sample of water home to have tested. NOT GOOD. Beware of this rental company! Terrible experience for all - including out of town guest - to what should have been a great New Year's.
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Bear Foot Mountain Properties
2 reviews –
