Alan Ray & Co Bridal House

★★☆☆☆
  • 2700 Billingsley Rd

    Columbus, OH 43235

    Map & Directions
  • 614-761-1023

About Alan Ray & Co Bridal House

Hours
TUES-THURS 12-8 ; FRI 12-6 ; SAT 9:30-5 ; CLOSED MONDAY ; CALL FOR SUNDAY HOURS

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.

I'm not sure where to start. I had a very unpleasant experience when I went looking for my wedding. It was my first time looking and I was so excited. When they found out it was my first time, I wasn't taken seriously since "I wouldn't buy anything today" and I was rushed through my appt. The woman who helped me was rude and it felt very cold and unfriendly there. It was completely the opposite at the shop where I eventually bought my dress.

Then, my best friend went (against my suggestion) there and found a dress she liked. She was pressured to commit to it then. Did not like the pressure sales tactic. Her dress was 3 months late and the owner said when asked what was causing the delay, that "dresses for midgets take longer." My friend is 5'3" - who says that to a customer? (You can't make this stuff up, he really said this to her). Dress came, he didn't make the necessary alterations until she came back and pressed him on it. Then they told her to have it pressed/steamed somewhere else, they don't do that.

The bridesmaid dresses was another experience. They took the wrong measurements for one bridesmaid and her dress is was too short (It was a long dress, so what the heck do you do?!) She had to wear flats. Not a big deal- she was probably more comfy the rest of the night! But, they put in the wrong measurements for her. That's bad.

Anyway, there are SO many better bridal boutiques out there in Columbus where customer service exists and creates a very pleasant and wonderful experience -as it should be!

0
★☆☆☆☆

I'm not sure where to start. I had a very unpleasant experience when I went looking for my wedding. It was my first time looking and I was so excited. When they found out it was my first time, I wasn't taken seriously since "I wouldn't buy anything today" and I was rushed through my appt. The woman who helped me was rude and it felt very cold and unfriendly there. It was completely the opposite at the shop where I eventually bought my dress.

Then, my best friend went (against my suggestion) there and found a dress she liked. She was pressured to commit to it then. Did not like the pressure sales tactic. Her dress was 3 months late and the owner said when asked what was causing the delay, that "dresses for midgets take longer." My friend is 5'3" - who says that to a customer? (You can't make this stuff up, he really said this to her). Dress came, he didn't make the necessary alterations until she came back and pressed him on it. Then they told her to have it pressed/steamed somewhere else, they don't do that.

The bridesmaid dresses was another experience. They took the wrong measurements for one bridesmaid and her dress is was too short (It was a long dress, so what the heck do you do?!) She had to wear flats. Not a big deal- she was probably more comfy the rest of the night! But, they put in the wrong measurements for her. That's bad.

Anyway, there are SO many better bridal boutiques out there in Columbus where customer service exists and creates a very pleasant and wonderful experience -as it should be!

.

I would rate this no stars if i could it was that bad...

I tried calling multiple times to set up an appointment and nobody called me back. as soon as I finally got a hold of someone they told me I couldn't make an appointment for bridesmaids. I explained to them I have a large party of 7 girls + a jr + my mother and if they were ok with us all pulling dresses and trying them all on I was good with it.

I specifically wanted a dress that not a lot of shops carry. I asked them to pull it and they didn't, just pointed me to the corner where the designer was located. I loved the dress and decided to order it that day since all my maids were there. They measured everyone and Alan himself decided to call out all of my maids sizes in front of the entire store, which was mortifying.

I also asked them to order me a swatch which they didn't have at the store and they put that on the order.
They told me the dresses would be 4-6 weeks. I called in two weeks later to make sure everything was good to go and after calling them everyday for another week and leaving messages, sometimes twice a day, I learned the order had not been placed yet. Nor had the swatch been ordered. They actually told ME to contact the designer and order it myself, because it is hard for them to do that since they are so busy.

Once again I got a bad feeling and called (again with my message never being returned) to check in to make sure everything was on track because at this point it has been the 6 weeks since the second time I told them to order the dresses. I decided to send them an email to see if they would respond any faster they sent me back an email saying how I "misunderstood" them and they meant to tell me the dresses would be in 4-6 weeks before my wedding because this is the busy season. They also at one point blamed the designer.

I ordered the dresses in December for a July wedding... how is that during the busy season?! How can you not get them here in a reasonable amount of time?! My maids paid a lot of money for these dresses and the fact that they STILL don't have them is ridiculous. Lets not mention that the swatch still isn't here either, which is needed to coordinate groomsmen attire.

This place is pitiful. Brides beware!! There was nothing good about my experience and I am praying nothing gets messed up with my maids orders because this shop clearly does not care!

0
★☆☆☆☆

I would rate this no stars if i could it was that bad...

I tried calling multiple times to set up an appointment and nobody called me back. as soon as I finally got a hold of someone they told me I couldn't make an appointment for bridesmaids. I explained to them I have a large party of 7 girls + a jr + my mother and if they were ok with us all pulling dresses and trying them all on I was good with it.

I specifically wanted a dress that not a lot of shops carry. I asked them to pull it and they didn't, just pointed me to the corner where the designer was located. I loved the dress and decided to order it that day since all my maids were there. They measured everyone and Alan himself decided to call out all of my maids sizes in front of the entire store, which was mortifying.

I also asked them to order me a swatch which they didn't have at the store and they put that on the order.
They told me the dresses would be 4-6 weeks. I called in two weeks later to make sure everything was good to go and after calling them everyday for another week and leaving messages, sometimes twice a day, I learned the order had not been placed yet. Nor had the swatch been ordered. They actually told ME to contact the designer and order it myself, because it is hard for them to do that since they are so busy.

Once again I got a bad feeling and called (again with my message never being returned) to check in to make sure everything was on track because at this point it has been the 6 weeks since the second time I told them to order the dresses. I decided to send them an email to see if they would respond any faster they sent me back an email saying how I "misunderstood" them and they meant to tell me the dresses would be in 4-6 weeks before my wedding because this is the busy season. They also at one point blamed the designer.

I ordered the dresses in December for a July wedding... how is that during the busy season?! How can you not get them here in a reasonable amount of time?! My maids paid a lot of money for these dresses and the fact that they STILL don't have them is ridiculous. Lets not mention that the swatch still isn't here either, which is needed to coordinate groomsmen attire.

This place is pitiful. Brides beware!! There was nothing good about my experience and I am praying nothing gets messed up with my maids orders because this shop clearly does not care!

.

Thank god only ONE of my bridesmaids ordered her dress from Alan Ray. Service there has been an aboslute JOKE! Seriously, we've been trying to find out for a month the status of my sister's dress. They say the lady who does the ordering is out today and she will call me tomorrow. Well this has been going on for a month now. I honestly don't think this "lady" that does the ordering exists and if she does....She's never at work! I never got a single call back...until I threatened (on their voicemail of course) to turn them into the BBB, and I got a call from Alan Ray himself! But guess what...he gave the exact same answer! The lady is out and she'll call me tomorrow. Still no call!!! All we want is a yes or no if the dress is in.....and/or EVER coming for that matter. At this point since she did pay in full we want a refund, but who knows how long that will take to accomplish...DONT GO HERE! It will be very painful if you do!

1
★☆☆☆☆

Thank god only ONE of my bridesmaids ordered her dress from Alan Ray. Service there has been an aboslute JOKE! Seriously, we've been trying to find out for a month the status of my sister's dress. They say the lady who does the ordering is out today and she will call me tomorrow. Well this has been going on for a month now. I honestly don't think this "lady" that does the ordering exists and if she does....She's never at work! I never got a single call back...until I threatened (on their voicemail of course) to turn them into the BBB, and I got a call from Alan Ray himself! But guess what...he gave the exact same answer! The lady is out and she'll call me tomorrow. Still no call!!! All we want is a yes or no if the dress is in.....and/or EVER coming for that matter. At this point since she did pay in full we want a refund, but who knows how long that will take to accomplish...DONT GO HERE! It will be very painful if you do!

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THIS PLACE IS HORRIBLE. DON'T BOTHER. I WISH I WOULD HAVE LOOKED THEM UP BEFORE EVER GOING. I WENT THERE BECAUSE THEY WERE THE ONLY PLACE IN TOWN THAT HAD THE DRESSES I FOUND ONLINE. I ORDERED BEFORE THANKSGIVING AND STILL HAVE NOT RECIEVED MY DRESSES (ITS MAY 28TH!!!) THEY WERE NICE UNTIL THEY WERE PAID AND THEN EVERYTHING CHANGED. THEY NEVER ANSWER THE PHONE AND NEVER RETURN MESSAGES. EVEN AS THEY MISSED THE DEADLINE THEY STILL ACT AS THOUGH I'M CRAZY FOR GETTING NERVIOUS. GO ANYWHErE ELSE.....

1
★☆☆☆☆

THIS PLACE IS HORRIBLE. DON'T BOTHER. I WISH I WOULD HAVE LOOKED THEM UP BEFORE EVER GOING. I WENT THERE BECAUSE THEY WERE THE ONLY PLACE IN TOWN THAT HAD THE DRESSES I FOUND ONLINE. I ORDERED BEFORE THANKSGIVING AND STILL HAVE NOT RECIEVED MY DRESSES (ITS MAY 28TH!!!) THEY WERE NICE UNTIL THEY WERE PAID AND THEN EVERYTHING CHANGED. THEY NEVER ANSWER THE PHONE AND NEVER RETURN MESSAGES. EVEN AS THEY MISSED THE DEADLINE THEY STILL ACT AS THOUGH I'M CRAZY FOR GETTING NERVIOUS. GO ANYWHErE ELSE.....

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They are completely incompetent - or - outright lied to my face about their inventory.

Bottom line ladies - Go somewhere else. The reviews don't lie. Alan Ray and their employees are not worth the stress and hassle. They are amateur, useless, and rude. They only care about making the sale.

0
★☆☆☆☆

They are completely incompetent - or - outright lied to my face about their inventory.

Bottom line ladies - Go somewhere else. The reviews don't lie. Alan Ray and their employees are not worth the stress and hassle. They are amateur, useless, and rude. They only care about making the sale.

Pros: none

Cons: Incompetence, Rude

.

Somebody is completely incompetent or outright lied to my face about their inventory.

Bottom line ladies - Go somewhere else. The reviews don't lie. Alan Ray and their employees are not worth the stress and hassle. They are amateur, useless, and rude. They only care about making the sale.

I wish I had read these reviews before choosing them.

0
★☆☆☆☆

Somebody is completely incompetent or outright lied to my face about their inventory.

Bottom line ladies - Go somewhere else. The reviews don't lie. Alan Ray and their employees are not worth the stress and hassle. They are amateur, useless, and rude. They only care about making the sale.

I wish I had read these reviews before choosing them.

Pros: ?

Cons: rude, incompetent

.

Went to Alan Ray to order a bridesmaid dress for an out of town wedding. Was informed that the only dress they had for me to try on was 14 sizes too big for me. They told me to pick the dress out of a catalog. I asked if I should go somewhere else, as the other bridesmaids were able to try on their dresses in the city where the wedding will be - sales girl said oh, no, this will be fine... anything for a sale, right?

I pick a dress, she measures me fully clothed in January while standing in front of the cash register.

Months later, I receive a voicemail saying 'Come pick up your dress ASAP because we don't have room for it.'

Fine.

I pick up the dress, they don't offer for me to even try it on. I ask if I can, and this dress is huge. It literally puts 20 pounds on my 110 pound body. I say 'Hmmm sure wish I could've tried this on before ordering...' and the woman says 'Really? You didn't? We have TONS of dresses in stock!'

No mention was made at all of alterations. Of course now I wouldn't have them do the alterations anyway, regardless of price.

So somebody is completely incompetent or outright lied to my face about their inventory.

Bottom line ladies - Go somewhere else. The reviews don't lie. Alan Ray and their employees are not worth the stress and hassle. They are amateur, useless, and rude. They only care about making the sale.

I wish I had read these reviews before choosing them.

1
★☆☆☆☆

Went to Alan Ray to order a bridesmaid dress for an out of town wedding. Was informed that the only dress they had for me to try on was 14 sizes too big for me. They told me to pick the dress out of a catalog. I asked if I should go somewhere else, as the other bridesmaids were able to try on their dresses in the city where the wedding will be - sales girl said oh, no, this will be fine... anything for a sale, right?

I pick a dress, she measures me fully clothed in January while standing in front of the cash register.

Months later, I receive a voicemail saying 'Come pick up your dress ASAP because we don't have room for it.'

Fine.

I pick up the dress, they don't offer for me to even try it on. I ask if I can, and this dress is huge. It literally puts 20 pounds on my 110 pound body. I say 'Hmmm sure wish I could've tried this on before ordering...' and the woman says 'Really? You didn't? We have TONS of <that manufacturer's> dresses in stock!'

No mention was made at all of alterations. Of course now I wouldn't have them do the alterations anyway, regardless of price.

So somebody is completely incompetent or outright lied to my face about their inventory.

Bottom line ladies - Go somewhere else. The reviews don't lie. Alan Ray and their employees are not worth the stress and hassle. They are amateur, useless, and rude. They only care about making the sale.

I wish I had read these reviews before choosing them.

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I went in because they were having a 20% off sale on bridesmaid dresses and wanted to get my girls a good deal. I wanted to talk to someone about what I needed to do and was greeted by the rudest sales person Ive ever met. Not only did she not know the answers to my questions but treated me like it was my fault she didnt know how long the dresses took to get in. Needless to say I left and decided to find the dresses elsewhere, which I did and the dresses cost the same even with only 10% off them.

They are rude and try to rip you off, dont even bother walking in.

0
★☆☆☆☆

I went in because they were having a 20% off sale on bridesmaid dresses and wanted to get my girls a good deal. I wanted to talk to someone about what I needed to do and was greeted by the rudest sales person Ive ever met. Not only did she not know the answers to my questions but treated me like it was my fault she didnt know how long the dresses took to get in. Needless to say I left and decided to find the dresses elsewhere, which I did and the dresses cost the same even with only 10% off them.

They are rude and try to rip you off, dont even bother walking in.

Cons: cant answer simple questions, rude staff

.

The staff is very rude, the phone is never answered and messages are not returned. The staff gets defensive and mean when you question when your order is coming in. I placed my order on Sep 5. I was told the order would be filled in 12-16 weeks. It is now March 12 (about 28 weeks later) and my order is still not complete. The staff acts incredulous that I would even be worried because my wedding is in April. I urge anyone thinking of going to this place to try somewhere else first. The staff is nice enough when you're giving them your money but once they have it they don't want anything to do with you and you will give no help if there is any difficulty with your order. I will never recommend this place to anyone. Don't just take my word for it. I looked them up on the Better Business Bureau and they have received an F rating.

1
★☆☆☆☆

The staff is very rude, the phone is never answered and messages are not returned. The staff gets defensive and mean when you question when your order is coming in. I placed my order on Sep 5. I was told the order would be filled in 12-16 weeks. It is now March 12 (about 28 weeks later) and my order is still not complete. The staff acts incredulous that I would even be worried because my wedding is in April. I urge anyone thinking of going to this place to try somewhere else first. The staff is nice enough when you're giving them your money but once they have it they don't want anything to do with you and you will give no help if there is any difficulty with your order. I will never recommend this place to anyone. Don't just take my word for it. I looked them up on the Better Business Bureau and they have received an F rating.

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I was told my bridesmaid dresses would come in between 12-16 weeks. At 20 weeks I started calling. They never answer the telephone. I left several voicemail messages that were never returned. My maid of honor started calling. She finally got a hold of someone who said they would look into it and get back to her. My maid of honor was never called back. Finally at 24 weeks I was called to be informed that the dresses were in but not the purses. I never ordered purses but it was a part of a promotion that I was never told about. My maid of honor goes to pick up the dresses and is told when she asks why it took so long that it is a MINIMUM of 12-16 weeks and since my wedding is still 3 months away why am I worried. When she mentioned how frustrating it was to never have messages returned she was told they they only discusses orders with the bride. (Even though one employee took down her contact info and specifically told my MOH that she would call her back.) And why have none of my messages been returned? I'm the bride. Now it is less than 6 weeks to the wedding and still no purses. The staff is extremely rude and unhelpful. If you ask for explanations all you get is the runaround and rudeness. I went to this place on the recommendation of someone I knew. I will never buy anything from them nor recommend them to anyone.

0
★☆☆☆☆

I was told my bridesmaid dresses would come in between 12-16 weeks. At 20 weeks I started calling. They never answer the telephone. I left several voicemail messages that were never returned. My maid of honor started calling. She finally got a hold of someone who said they would look into it and get back to her. My maid of honor was never called back. Finally at 24 weeks I was called to be informed that the dresses were in but not the purses. I never ordered purses but it was a part of a promotion that I was never told about. My maid of honor goes to pick up the dresses and is told when she asks why it took so long that it is a MINIMUM of 12-16 weeks and since my wedding is still 3 months away why am I worried. When she mentioned how frustrating it was to never have messages returned she was told they they only discusses orders with the bride. (Even though one employee took down her contact info and specifically told my MOH that she would call her back.) And why have none of my messages been returned? I'm the bride. Now it is less than 6 weeks to the wedding and still no purses. The staff is extremely rude and unhelpful. If you ask for explanations all you get is the runaround and rudeness. I went to this place on the recommendation of someone I knew. I will never buy anything from them nor recommend them to anyone.

Cons: rude, never answer phone, orders take longer than time given

.

I really enjoyed my experience at Alan Ray Bridal. I came in to look at dresses in February this year. It was my first time looking for a dress. I came in with a very basic idea of what I wanted.

From the time I stepped in I felt like I was their only customer (and there were a number of others in the store at the time). The girl that helped me find the dress was very knowledgeable and immediately knew what style dresses to look for, accord to my body shape.

We picked out 10 dresses to try on. She was very honest and told me when something didn't look right and explained why. She was wonderful. I would never have known what to pay attention to in the shape of a dress.

The first dress I tried on, ended up being the dress that I chose. I was very impressed with all the staff. My dress looked amazing. Alan did the alliterations and the price I got my dress for was a steal. I bought the Maggie Sottero Aurelie for under 1200 dollars.

If you want to truly helpful experience when finding your wedding dress I recommend Alan Ray Bridal to you. The staff was honest and helpful.

2
★★★★★

I really enjoyed my experience at Alan Ray Bridal. I came in to look at dresses in February this year. It was my first time looking for a dress. I came in with a very basic idea of what I wanted.

From the time I stepped in I felt like I was their only customer (and there were a number of others in the store at the time). The girl that helped me find the dress was very knowledgeable and immediately knew what style dresses to look for, accord to my body shape.

We picked out 10 dresses to try on. She was very honest and told me when something didn't look right and explained why. She was wonderful. I would never have known what to pay attention to in the shape of a dress.

The first dress I tried on, ended up being the dress that I chose. I was very impressed with all the staff. My dress looked amazing. Alan did the alliterations and the price I got my dress for was a steal. I bought the Maggie Sottero Aurelie for under 1200 dollars.

If you want to truly helpful experience when finding your wedding dress I recommend Alan Ray Bridal to you. The staff was honest and helpful.

Pros: helpful, knowledgeable, friendly

.

If you buy a dress from Alan Ray Bridal, be prepared to not hear from them about the progress of your dress. I ordered my dress in February, and it was schedule to be in by August. I called around ten times in August to see if my dress is in, and they never returned my call. Now it is late September and I just called again and they still are tracking my dress to see if it has even been shipped, they have no clue of its status. It is a very beautiful dress and they have beautiful dresses but they are very unprofessional with service. It even states on your receipt that if you do not pick up your dress within 14 days of it being delivered you will forfeit you dress, and I feel like that is what they are doing to me. Very disappointing and stressful!

3
★★★☆☆

If you buy a dress from Alan Ray Bridal, be prepared to not hear from them about the progress of your dress. I ordered my dress in February, and it was schedule to be in by August. I called around ten times in August to see if my dress is in, and they never returned my call. Now it is late September and I just called again and they still are tracking my dress to see if it has even been shipped, they have no clue of its status. It is a very beautiful dress and they have beautiful dresses but they are very unprofessional with service. It even states on your receipt that if you do not pick up your dress within 14 days of it being delivered you will forfeit you dress, and I feel like that is what they are doing to me. Very disappointing and stressful!

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order dresses really big and charge an arm and a leg for alterations. dress colors great but I am heading to other places for alterations! I could have found better service closer to where I live. They knew I was not going to have my flower girl dress altered there. It came in before my bridesmaid dress did. I asked if they could hold it til both were in together for me to pick them up. I live an hour and a half away. They said no they do not store dresses. I went and picked it up, and a week later they call me and tell me the bridesmaid dress was in. now...I am driving down again...ridiculous! what is one week to have held that flowergirl dress for me???!

0
★☆☆☆☆

order dresses really big and charge an arm and a leg for alterations. dress colors great but I am heading to other places for alterations! I could have found better service closer to where I live. They knew I was not going to have my flower girl dress altered there. It came in before my bridesmaid dress did. I asked if they could hold it til both were in together for me to pick them up. I live an hour and a half away. They said no they do not store dresses. I went and picked it up, and a week later they call me and tell me the bridesmaid dress was in. now...I am driving down again...ridiculous! what is one week to have held that flowergirl dress for me???!

Pros: dress colors were perfect

Cons: rude, never answer phone/hard to get a hold of

.

I ordered a dress for my daughters wedding from Alan Ray Bridal. It is a Jade dress # J9921 from the Jasmine line. I loved it in the store because it really flattered my figure. The store owner suggested I order it in a more shimmery chiffon type fabric. I also ordered it in petite one size smaller since I joined an excercise class. In the mean time I lost 18 lbs. I thought I would love the dress when it arrived but the fit was terrible. It is really tight under the arms, the straps fall off my shoulders, the top of the zipper needs taken in because it looks baggy all around the bust. I am really unhappy with the dress. To make matters worse Alan Ray bridal wants another $80 to alter it. When I buy a $100 petite dress from a deptartment store it always fits perfectly. Why does a $304 dress from a bridal store fit so poorly? I was expecting a better quality ...instead it is the worst fit I have had to deal with.
I asked Alan if he would give me $100 for the dress since they sold their sample but he declined.

0
★☆☆☆☆

I ordered a dress for my daughters wedding from Alan Ray Bridal. It is a Jade dress # J9921 from the Jasmine line. I loved it in the store because it really flattered my figure. The store owner suggested I order it in a more shimmery chiffon type fabric. I also ordered it in petite one size smaller since I joined an excercise class. In the mean time I lost 18 lbs. I thought I would love the dress when it arrived but the fit was terrible. It is really tight under the arms, the straps fall off my shoulders, the top of the zipper needs taken in because it looks baggy all around the bust. I am really unhappy with the dress. To make matters worse Alan Ray bridal wants another $80 to alter it. When I buy a $100 petite dress from a deptartment store it always fits perfectly. Why does a $304 dress from a bridal store fit so poorly? I was expecting a better quality ...instead it is the worst fit I have had to deal with.
I asked Alan if he would give me $100 for the dress since they sold their sample but he declined.

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I have been all over Columbus looking for a Mother of the Groom dress. Alan Ray Bridal had the best selection and the most welcoming staff by far.It was a wonderful shopping experience. I wish I had gone there first!

5
★★★★★

I have been all over Columbus looking for a Mother of the Groom dress. Alan Ray Bridal had the best selection and the most welcoming staff by far.It was a wonderful shopping experience. I wish I had gone there first!

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I warn you, it is very hard to find. Be careful you don't pass it. It is in a little complex without much of a sign. They are picky about the bridal dresses though. Absolutely no food or drink in the room where they keep the wedding dresses. My friend, who was eating jelly beans was reminded multiple times although she had put them away. You must also take your shoes off, so wear your socks (or you may get a fungus, haha). Also, no pictures, but I think that is pretty standard. Although there are a lot of rules, they have nice dresses and a good selection.

3
★★★☆☆

I warn you, it is very hard to find. Be careful you don't pass it. It is in a little complex without much of a sign. They are picky about the bridal dresses though. Absolutely no food or drink in the room where they keep the wedding dresses. My friend, who was eating jelly beans was reminded multiple times although she had put them away. You must also take your shoes off, so wear your socks (or you may get a fungus, haha). Also, no pictures, but I think that is pretty standard. Although there are a lot of rules, they have nice dresses and a good selection.

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I bought my wedding gown from Alan Ray. The sales woman was amazing. She wouldn't give up until I found a dress I liked - not in a pushy way though - and never lost patience with me. Alan Ray's staff is so helpful and knowledgle, I felt completed comfortable with their suggestions and have no worries that my dress will come in the wrong color or size, etc. Even when they're busy, they take the time to answer all your questions without making you feel rushed. They have an amazing selection of bridesmaid's dresses as well. Highly recommended.

2
★★★★★

I bought my wedding gown from Alan Ray. The sales woman was amazing. She wouldn't give up until I found a dress I liked - not in a pushy way though - and never lost patience with me. Alan Ray's staff is so helpful and knowledgle, I felt completed comfortable with their suggestions and have no worries that my dress will come in the wrong color or size, etc. Even when they're busy, they take the time to answer all your questions without making you feel rushed. They have an amazing selection of bridesmaid's dresses as well. Highly recommended.

Pros: Everything

Cons: Don't have many low end priced bridesmaid dresses

.

Excellent selection, great service, very nice sales lady, hands-on owner...loved it. After having several bad experiences at Wendy's bridal it was a relief to feel like my business was wanted at a store. I adored the sales lady and she was very helpful and catered to my every need. I had a great experience and will be ordering my dress very soon!

2
★★★★★

Excellent selection, great service, very nice sales lady, hands-on owner...loved it. After having several bad experiences at Wendy's bridal it was a relief to feel like my business was wanted at a store. I adored the sales lady and she was very helpful and catered to my every need. I had a great experience and will be ordering my dress very soon!

Pros: Good location, friendly staff, great selection

Cons: Bring your own bra because theirs are old and icky.

.

i liked that they did not try to upsell. I told the women about how much I wanted to spend and she stayed within my limits. They had a large selection of dresses, and I found the perfict one.
I really like that she did not try to tell me what "I wanted". If I would of said I want a black wedding dress(I don't) she would of showed me black dresses. She showed me dresses that fit what I asked for, or what fit the type of wedding I was having. Also I was her only focus. They did not try to push anything else on me, and they did not act like I was taking up there time.

2
★★★★★

i liked that they did not try to upsell. I told the women about how much I wanted to spend and she stayed within my limits. They had a large selection of dresses, and I found the perfict one.
I really like that she did not try to tell me what "I wanted". If I would of said I want a black wedding dress(I don't) she would of showed me black dresses. She showed me dresses that fit what I asked for, or what fit the type of wedding I was having. Also I was her only focus. They did not try to push anything else on me, and they did not act like I was taking up there time.

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This is not the place to spend your money on a wedding dress. The staff is rude, inconsiderate, and has an attitude like you're a burden. I don't know who the last couple reviewers are, but their experience (all positives) were an exception to the rule. Everyone I've talked to said the same thing - "they don't treat people with any respect, they're rude, etc." but I tried anyway. After finding the right dress, Alan Ray sold the sample but didn't bother to call to let me know...I took a 1/2 day off work to drive up to the store only to find out the dress was gone. Finding the right dress is so important; who wants the hassle of such incompetence. TAKE YOUR BUSINESS ELSEWHERE.

0
★☆☆☆☆

This is not the place to spend your money on a wedding dress. The staff is rude, inconsiderate, and has an attitude like you're a burden. I don't know who the last couple reviewers are, but their experience (all positives) were an exception to the rule. Everyone I've talked to said the same thing - "they don't treat people with any respect, they're rude, etc." but I tried anyway. After finding the right dress, Alan Ray sold the sample but didn't bother to call to let me know...I took a 1/2 day off work to drive up to the store only to find out the dress was gone. Finding the right dress is so important; who wants the hassle of such incompetence. TAKE YOUR BUSINESS ELSEWHERE.

Pros: None

Cons: Customer service

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I have been to several bridal stores all over Columbus and Cincinnatti, in search for the best bridal gown and bridesmaid dresses. Alan Ray Bridal far exceeded my expectations, and everyone I know highly recommends this store. They have the same selection as Bridal and Formal in CIncinnatii as far as bridesmaid dresses go, and the staff cannot be beat. I am not the type of person who gets online to rate any company, but after experiencing awful stores like Wendys Bridal, I feel it is necessary to tell others about my great experience with Alan Ray. The wedding experience is crazy enough, the last thing any bride needs is to be treated badly by the rude women at Wendy's Bridal who feel it is your pleasure to be shopping in their store.

2
★★★★★

I have been to several bridal stores all over Columbus and Cincinnatti, in search for the best bridal gown and bridesmaid dresses. Alan Ray Bridal far exceeded my expectations, and everyone I know highly recommends this store. They have the same selection as Bridal and Formal in CIncinnatii as far as bridesmaid dresses go, and the staff cannot be beat. I am not the type of person who gets online to rate any company, but after experiencing awful stores like Wendys Bridal, I feel it is necessary to tell others about my great experience with Alan Ray. The wedding experience is crazy enough, the last thing any bride needs is to be treated badly by the rude women at Wendy's Bridal who feel it is your pleasure to be shopping in their store.

Pros: Customer Service, Selection, Parking, Location

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I would recommend Alan Ray Bridal to every girl who is planning their wedding!! Excellent service, courteous staff, great selection of dresses and took the stress out of picking dresses for a large wedding party. I bought everything here, my dress, bridesmaid dresses, flower girl dress and all the shoes and everything came in as it should and the staff couldnt have been more helpful. Alan Ray Bridal cannot control shipping, they wait on their vendors to tell them when it is being shipped. I've read complaints that they are expensive?!?!?! If you want a cookie cutter, run of the mill dress go to your large chains. If you want something well put together, unique, and even made just for you Alan Ray is the spot. I shopped around and Alan Ray's prices are very comparable to the larger chains and the dresses are MUCH MUCH better!!! They have a huge selection of bridesmaids dresses and that makes it easy when you have a range of sizes in your wedding party and want more then just 10 to choose from. They even referred me to my wedding planner and person for my cake. They will help with every aspect of your wedding if they can. My veil is beautiful. Alan Ray does beautiful work and is awesome to work with. He made me and my girls laugh! Again, definitly the best experience I had planning my wedding! I couldnt have asked for more.

2
★★★★★

I would recommend Alan Ray Bridal to every girl who is planning their wedding!! Excellent service, courteous staff, great selection of dresses and took the stress out of picking dresses for a large wedding party. I bought everything here, my dress, bridesmaid dresses, flower girl dress and all the shoes and everything came in as it should and the staff couldnt have been more helpful. Alan Ray Bridal cannot control shipping, they wait on their vendors to tell them when it is being shipped. I've read complaints that they are expensive?!?!?! If you want a cookie cutter, run of the mill dress go to your large chains. If you want something well put together, unique, and even made just for you Alan Ray is the spot. I shopped around and Alan Ray's prices are very comparable to the larger chains and the dresses are MUCH MUCH better!!! They have a huge selection of bridesmaids dresses and that makes it easy when you have a range of sizes in your wedding party and want more then just 10 to choose from. They even referred me to my wedding planner and person for my cake. They will help with every aspect of your wedding if they can. My veil is beautiful. Alan Ray does beautiful work and is awesome to work with. He made me and my girls laugh! Again, definitly the best experience I had planning my wedding! I couldnt have asked for more.

Pros: staff, wife selection of dresses, easy to work with

Cons: none

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Yes, they do have a great selection of bridesmaids dresses.

The help, though, is sometimes clueless, sometimes a little abrasive, consistently disorganized and require consistent nagging to just do their jobs. They really added a lot of anxiety to my wedding planning process by being late on things and losing records etc. They're kinda the only game in town, though.

Cincinnati Bridal & Formal is well worth the trip.

2
★★☆☆☆

Yes, they do have a great selection of bridesmaids dresses.

The help, though, is sometimes clueless, sometimes a little abrasive, consistently disorganized and require consistent nagging to just do their jobs. They really added a lot of anxiety to my wedding planning process by being late on things and losing records etc. They're kinda the only game in town, though.

Cincinnati Bridal & Formal is well worth the trip.

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Please see my review under Ray Alan & Co. This bridal shop is the best in the state and the country-trust me, I have been all over both looking. I work for a large corporation in Columbus and many girls there recommended for me to go to Alan Ray Bridal and I'm so glad I did. The service is amazing, they are accomodating, the staff is wonderful and friendly, the selection and prices are great and in line with market. If you need references to go to this shop, I have a long list of girls who have used them and loved them. Me included. I am super picky and this shop met all of my needs and expectations (see my review and search under Ray Alan). I would never recommend any other place:-)

2
★★★★★

Please see my review under Ray Alan & Co. This bridal shop is the best in the state and the country-trust me, I have been all over both looking. I work for a large corporation in Columbus and many girls there recommended for me to go to Alan Ray Bridal and I'm so glad I did. The service is amazing, they are accomodating, the staff is wonderful and friendly, the selection and prices are great and in line with market. If you need references to go to this shop, I have a long list of girls who have used them and loved them. Me included. I am super picky and this shop met all of my needs and expectations (see my review and search under Ray Alan). I would never recommend any other place:-)

Pros: Amazing staff, great selection, prices

Cons: Nothing

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You will not find a better bridal shop in the state or country. I had many friends recommend Alan Ray Bridal after I had looked all over the country and Alan Ray has been the best bridal shop I have found thus far. I have been to some horrible shops and am picky. The staff is amazing, they are so helpful, and accomodating and I would recommend them to anyone I meet. I have friends coming from out of town just to come to Alan Ray Bridal to buy their bridal gowns. I work for a large corporation in Columbus and know many women who have had amazing experiences with the staff at Alan Ray and the service. I am included in that. For those of you who says they are expensive, did you think a wedding would be cheap? Their prices are wonderful and the selection is great. The prices are right in line with the market-no more. Even the best bridal shops cannot control shipment on dresses. That is why you plan ahead ladies....Alan Ray in phenomenal and I can tell you any girl I know would recommend them. If you had a bad experience, you really need to take another look at yourself because I've been in there when some of you call and yell at these ladies for no reason when your wedding is over 6 months away and the dress is one day late or one week late and I'm embarassed for you. But they are so nice to you and so sweet, even though you are yelling at them. I've seen it first hand. Trust me, check them out. The staff and selection, service and prices are amazing. Feel free to ask me any more questions about them. I could give you many, many references of girls who used their shop and loved it, me being one!

2
★★★★★

You will not find a better bridal shop in the state or country. I had many friends recommend Alan Ray Bridal after I had looked all over the country and Alan Ray has been the best bridal shop I have found thus far. I have been to some horrible shops and am picky. The staff is amazing, they are so helpful, and accomodating and I would recommend them to anyone I meet. I have friends coming from out of town just to come to Alan Ray Bridal to buy their bridal gowns. I work for a large corporation in Columbus and know many women who have had amazing experiences with the staff at Alan Ray and the service. I am included in that. For those of you who says they are expensive, did you think a wedding would be cheap? Their prices are wonderful and the selection is great. The prices are right in line with the market-no more. Even the best bridal shops cannot control shipment on dresses. That is why you plan ahead ladies....Alan Ray in phenomenal and I can tell you any girl I know would recommend them. If you had a bad experience, you really need to take another look at yourself because I've been in there when some of you call and yell at these ladies for no reason when your wedding is over 6 months away and the dress is one day late or one week late and I'm embarassed for you. But they are so nice to you and so sweet, even though you are yelling at them. I've seen it first hand. Trust me, check them out. The staff and selection, service and prices are amazing. Feel free to ask me any more questions about them. I could give you many, many references of girls who used their shop and loved it, me being one!

Pros: Helpful staff, friendly, attentive

Cons: Nothing

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I ordered my flower girls dress from this store and was told it would arrive in 8-12 weeks which would allow plenty of time for alterations. However, it is week 17 and the flower girl dress has not arrived. I called numerous times and left a message. When I finally spoke to a real person I was told she would check on my order and call me back as soon as she had a ship date. I never received a call back. I went into the store in person to find out where the dress was and I was treated terribly. I was the only customer in the store and there were 4 employees sitting up front. Nobody seemed to care or want to help me. Two of these employees were horribly rude to my mother and I and I was scolded like a child, as if this situation was my fault. Nobody seemed to know what was going on and finally they told me someone had written down a couple different ship dates on the dress and they didn't know which one was right, but it would take about 10-12 days after that date to arrive. I was treated as though they were doing me a favor by letting me shop in their store.

0
★☆☆☆☆

I ordered my flower girls dress from this store and was told it would arrive in 8-12 weeks which would allow plenty of time for alterations. However, it is week 17 and the flower girl dress has not arrived. I called numerous times and left a message. When I finally spoke to a real person I was told she would check on my order and call me back as soon as she had a ship date. I never received a call back. I went into the store in person to find out where the dress was and I was treated terribly. I was the only customer in the store and there were 4 employees sitting up front. Nobody seemed to care or want to help me. Two of these employees were horribly rude to my mother and I and I was scolded like a child, as if this situation was my fault. Nobody seemed to know what was going on and finally they told me someone had written down a couple different ship dates on the dress and they didn't know which one was right, but it would take about 10-12 days after that date to arrive. I was treated as though they were doing me a favor by letting me shop in their store.

Pros: pretty good selection of gowns

Cons: rude staff, slow service

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THIS PLACE IS AWFUL. I WISH I WOULD HAVE KNOWN BETTER BEFORE ORDERING MY SISTER'S BRIDES MAID DRESS THERE. THEY ARE COMPLETELY DISORGANIZED, DON'T RETURN PHONE CALLS, THE STAFF IS RUDE AND COULD CARE LESS IF YOUR DRESSES COME IN ON TIME. I CAN'T BELIEVE THEY ARE STILL IN BUSINESS. THERE WAS ABSOLUTELY NOTHING POSITIVE ABOUT THE EXPERIENCE I HAD WITH THEM.

0
★☆☆☆☆

THIS PLACE IS AWFUL. I WISH I WOULD HAVE KNOWN BETTER BEFORE ORDERING MY SISTER'S BRIDES MAID DRESS THERE. THEY ARE COMPLETELY DISORGANIZED, DON'T RETURN PHONE CALLS, THE STAFF IS RUDE AND COULD CARE LESS IF YOUR DRESSES COME IN ON TIME. I CAN'T BELIEVE THEY ARE STILL IN BUSINESS. THERE WAS ABSOLUTELY NOTHING POSITIVE ABOUT THE EXPERIENCE I HAD WITH THEM.

Pros: NONE

Cons: RUDE, HORRIBLE SERVICE, EXPENSIVE

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I WOULD NEVER RECOMMEND BUYING ANYTHING FROM THIS PLACE, IT WAS BY FAR ONE OF THE WORST RETAIL EXPERIENCES I'VE EVER HAD. WE ORDERED MY SISTER'S MAID OF HONOR DRESS IN FEBRUARY AND THEY ASSURED US IT WOULD ARRIVE IN 8-12 WEEKS, IT DID NOT COME IN UNTIL ABOUT WEEK 16 AND THEN IT WAS MISSING THE WRAP. AT 3 WEEKS BEFORE THE WEDDING WE STILL DID NOT RECEIVE THE WRAP. NO ONE EVER ANSWERS THE PHONE AND IF YOU LEAVE A MESSAGE THEY DO NOT CALL BACK. THE STAFF IS RUDE AND INSENSITIVE AND THE PRICES ARE WAY TO EXPENSIVE ESPECIALLY FOR THE WAY YOU ARE TREATED.

0
★☆☆☆☆

I WOULD NEVER RECOMMEND BUYING ANYTHING FROM THIS PLACE, IT WAS BY FAR ONE OF THE WORST RETAIL EXPERIENCES I'VE EVER HAD. WE ORDERED MY SISTER'S MAID OF HONOR DRESS IN FEBRUARY AND THEY ASSURED US IT WOULD ARRIVE IN 8-12 WEEKS, IT DID NOT COME IN UNTIL ABOUT WEEK 16 AND THEN IT WAS MISSING THE WRAP. AT 3 WEEKS BEFORE THE WEDDING WE STILL DID NOT RECEIVE THE WRAP. NO ONE EVER ANSWERS THE PHONE AND IF YOU LEAVE A MESSAGE THEY DO NOT CALL BACK. THE STAFF IS RUDE AND INSENSITIVE AND THE PRICES ARE WAY TO EXPENSIVE ESPECIALLY FOR THE WAY YOU ARE TREATED.

Pros: NONE

Cons: RUDE, DISORGANIZED, EXPENSIVE

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I didn't have an appointment that day but I went in to check things out. They told me they didn't have any appointments available, so I asked to just look at the dresses myself. There were a total of 4 associates working, only 1 of them was working with her client in the show room/fitting room. So I thought maybe they had other clients in the fitting rooms. When I went in to the show room, I saw they only had that 1 client at the time, there were 3 other open fitting rooms. I came out of the show room, the 3 associates were just chatting and hanging out! Wow, I could't believe it, I was a bride looking for a gown, and they didn't care a bit to help me! If you go there, don't expect good service, not even fair service. It's terrible service!!!

0
★☆☆☆☆

I didn't have an appointment that day but I went in to check things out. They told me they didn't have any appointments available, so I asked to just look at the dresses myself. There were a total of 4 associates working, only 1 of them was working with her client in the show room/fitting room. So I thought maybe they had other clients in the fitting rooms. When I went in to the show room, I saw they only had that 1 client at the time, there were 3 other open fitting rooms. I came out of the show room, the 3 associates were just chatting and hanging out! Wow, I could't believe it, I was a bride looking for a gown, and they didn't care a bit to help me! If you go there, don't expect good service, not even fair service. It's terrible service!!!

Pros: Nothing

Cons: Everything, Service, Selection

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I have never seen so much to chose from. They have a great selection of bridesmaids dresses, in many sizes so you can actually try them on. I thought they had a good selection of high end accesories.

4
★★★★☆

I have never seen so much to chose from. They have a great selection of bridesmaids dresses, in many sizes so you can actually try them on. I thought they had a good selection of high end accesories.

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When you pull up you may not feel like you will have any luck at this bridal salon, but once you walk in you see that they have more bridesmaid dresses than you could imagine. They probably won't have your size but they order everything in. The owner is nice and helpful, but a few of the girls who I have talked to when there are rude. I think that they have a really good reputation and the owner (or maybe it's his wife, she a short woman) is really wonderful to work with.

PROS: huge selection
CONS: some staff can be rude

4
★★★★☆

When you pull up you may not feel like you will have any luck at this bridal salon, but once you walk in you see that they have more bridesmaid dresses than you could imagine. They probably won't have your size but they order everything in. The owner is nice and helpful, but a few of the girls who I have talked to when there are rude. I think that they have a really good reputation and the owner (or maybe it's his wife, she a short woman) is really wonderful to work with.

PROS: huge selection
CONS: some staff can be rude

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The staff is very superficial...acting attentive only when I had an appointment and a credit card in my hand. They wouldn't return phone calls regarding the status of my bridesmaids dresses. Mr. Alan Ray was very short with me and completely disinterested in my alterations. His staff assured me my dress could be hemmed, then when it came down to it he basically told me to just live with the length and steered me out the door. When I came to pick up my gown I didn't even get a thank you for my patronage. Not a nice feeling!!!

0
★☆☆☆☆

The staff is very superficial...acting attentive only when I had an appointment and a credit card in my hand. They wouldn't return phone calls regarding the status of my bridesmaids dresses. Mr. Alan Ray was very short with me and completely disinterested in my alterations. His staff assured me my dress could be hemmed, then when it came down to it he basically told me to just live with the length and steered me out the door. When I came to pick up my gown I didn't even get a thank you for my patronage. Not a nice feeling!!!

Cons: Poor service

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Many problems with my order, from a bridal gown that didn't fit, to a maid of honor dress that was ordered incorrectly, to a mixing up of bridesmaid gown sizes. Service was poor (nobody ever returned a phone call) and I did not feel like I was being treated considerately as a customer. Did receive a refund for the bridal gown and some other items, though.

0
★☆☆☆☆

Many problems with my order, from a bridal gown that didn't fit, to a maid of honor dress that was ordered incorrectly, to a mixing up of bridesmaid gown sizes. Service was poor (nobody ever returned a phone call) and I did not feel like I was being treated considerately as a customer. Did receive a refund for the bridal gown and some other items, though.

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This master tailor and designer's shop is the one-stop for all of the bride's wedding needs from gowns to accessories.

 

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