Austin Shoe Hospital

★★★☆☆
Providing Texas Quality Shoe Repair Since 1906
  • 306 S. Bell

    Cedar Park, TX 78613

    Map & Directions
  • 512-219-8387

About Austin Shoe Hospital

Categories
Hours
Mon-Fri 7:30am-6pm; Sat 8am-4pm

Personal Services

Personal Services
More choices in Cedar Park:
Resultset_next

Jack Brown Cleaners

109 Cypress Creek Rd Cedar Park, TX

Resultset_next

Austin Shoe Hospital

1316 Round Rock Ave . Round Rock, AZ

3.25 16
Hi! Sign in to let us know how Austin Shoe Hospital was?
Write a Review
.

Shoes were dropped off with date of expectation of being ready in one week. Upon arrival to pick up shoes that were not at the store every excuse in the book was given with no real explanation. Shoes were needed for the date and would not have been dropped off if expectation was not assured. After 3 weeks with no calls that shoes were ready I had to go the store and ask if they ever came in. Manager was actually on duty and once again excuse after excuse with no ""Im sorry or I appologize""...Yes I was given a 10% ($4.00) discount, which they could have kept and made me happy if once they were empathetic or at least said Im sorry. I have used three locations now and I may return to others but will not to this one.

1
★★☆☆☆

Shoes were dropped off with date of expectation of being ready in one week. Upon arrival to pick up shoes that were not at the store every excuse in the book was given with no real explanation. Shoes were needed for the date and would not have been dropped off if expectation was not assured. After 3 weeks with no calls that shoes were ready I had to go the store and ask if they ever came in. Manager was actually on duty and once again excuse after excuse with no ""Im sorry or I appologize""...Yes I was given a 10% ($4.00) discount, which they could have kept and made me happy if once they were empathetic or at least said Im sorry. I have used three locations now and I may return to others but will not to this one.

.

Ms. Terri has been invaluable in my shoe/boot needs. Whethor it was dress shoe shine, combat boot suede cleaning or full restoration for vintage boots that were handed down in my family, Ms. Terri has never failed in providing the most upstanding service for me.\r
\r
I have been to several ASH locations and while Cedar Park is out of the way for me, the location in Cedar Park is a cut above the rest including shoe repair stores and other ASH locations.\r
\r

2
★★★★★

Ms. Terri has been invaluable in my shoe/boot needs. Whethor it was dress shoe shine, combat boot suede cleaning or full restoration for vintage boots that were handed down in my family, Ms. Terri has never failed in providing the most upstanding service for me.\r
\r
I have been to several ASH locations and while Cedar Park is out of the way for me, the location in Cedar Park is a cut above the rest including shoe repair stores and other ASH locations.\r
\r

.

Terri takes excellent care of me. She has saved my bacon when in need of shoe miracles. Her professionalism and diligence are a pure pleasure.

2
★★★★★

Terri takes excellent care of me. She has saved my bacon when in need of shoe miracles. Her professionalism and diligence are a pure pleasure.

.

I have used this shoe hospital on numerous occasions. Terri the manager there is just awesome. She is very customer focused and friendly and always wants to go the extra mile for her customers.\r
\r
She assisted me with a name brand purse that needed work and several pairs of shoes. She is very knowledgeable in the shoe and purse repair.\r
\r
The work done is also excellent.\r
\r
ThanksTERRI!\r
\r
Gayle Caraway

2
★★★★★

I have used this shoe hospital on numerous occasions. Terri the manager there is just awesome. She is very customer focused and friendly and always wants to go the extra mile for her customers.\r
\r
She assisted me with a name brand purse that needed work and several pairs of shoes. She is very knowledgeable in the shoe and purse repair.\r
\r
The work done is also excellent.\r
\r
ThanksTERRI!\r
\r
Gayle Caraway

.

I've been doing business with Austin Shoe Hospital for many years now and continue to have a great experience each time. Once a year I have dozens of pairs of boots reconditioned, re-soled, etc. Terri is a good example of someone I WANT to do business with. I have friends that own a shoe repair business in the Austin area but I CHOOSE to do business here because I know what to expect in terms of price, quality, service, and most importantly attitude every time. I own several businesses in Texas and know the importance of having people care about their customer relations. This business has proven they do as well.

2
★★★★★

I've been doing business with Austin Shoe Hospital for many years now and continue to have a great experience each time. Once a year I have dozens of pairs of boots reconditioned, re-soled, etc. Terri is a good example of someone I WANT to do business with. I have friends that own a shoe repair business in the Austin area but I CHOOSE to do business here because I know what to expect in terms of price, quality, service, and most importantly attitude every time. I own several businesses in Texas and know the importance of having people care about their customer relations. This business has proven they do as well.

.

Fourth visit to have work done at this location.
Terri is fantastic. She can shine shoes better then any place I've had my shoes serviced!
They have replaced heels on my shoes previously...work was handled correctly and timely.

2
★★★★★

Fourth visit to have work done at this location.
Terri is fantastic. She can shine shoes better then any place I've had my shoes serviced!
They have replaced heels on my shoes previously...work was handled correctly and timely.

.

It was the first time I used Austin Shoe Hospital and it won't be my last! I took in a pair of shoes I really liked but was wearing them less because the way they were looking. I am happy To say Austin Shoe Hospital brought my shoes back from the dead and I can wear them again like a brand new pair of shoes.

2
★★★★★

It was the first time I used Austin Shoe Hospital and it won't be my last! I took in a pair of shoes I really liked but was wearing them less because the way they were looking. I am happy To say Austin Shoe Hospital brought my shoes back from the dead and I can wear them again like a brand new pair of shoes.

.

I really enjoy taking my shoes, luggage to this store as I know the repairs will be taken care of. I have some expensive luggage and shoes, with Terri taking care of it no problem whatsoever. She is always courteous and handling other customers with such professionalism. I might also note that this store is so clean. I have referred my friends to the store and Terri always takes care of them. You know, it is hard to find true customer service anymore but Terri could be the top star teacher and show other merchants how to treat people. My thanks to the repair staff as you do an outstanding job.

2
★★★★☆

I really enjoy taking my shoes, luggage to this store as I know the repairs will be taken care of. I have some expensive luggage and shoes, with Terri taking care of it no problem whatsoever. She is always courteous and handling other customers with such professionalism. I might also note that this store is so clean. I have referred my friends to the store and Terri always takes care of them. You know, it is hard to find true customer service anymore but Terri could be the top star teacher and show other merchants how to treat people. My thanks to the repair staff as you do an outstanding job.

.

Their work came undone 2 weeks after wearing the repaired shoe. When I brought it back to be fixed, the lady behind the counter insisted that they did not work on the affected part of the shoe. She then proceeded to tell me that they worked on the toe (which they did not). She kept pushing back and suggested that I was lying. Then, she told me that they won't fix it again, unless I have THEIR work order (even though I supplied a receipt). And finally, as I was leaving, she told me to ""have a nice day"" (clearly said with sarcasm). Terrible customer service. Very discourteous. They need somebody else working behind the counter.

0
★☆☆☆☆

Their work came undone 2 weeks after wearing the repaired shoe. When I brought it back to be fixed, the lady behind the counter insisted that they did not work on the affected part of the shoe. She then proceeded to tell me that they worked on the toe (which they did not). She kept pushing back and suggested that I was lying. Then, she told me that they won't fix it again, unless I have THEIR work order (even though I supplied a receipt). And finally, as I was leaving, she told me to ""have a nice day"" (clearly said with sarcasm). Terrible customer service. Very discourteous. They need somebody else working behind the counter.

.

Their work came undone 2 weeks after wearing the repaired shoe. When I brought it back to be fixed, the lady behind the counter insisted that they did not work on the affected part of the shoe. She then proceeded to tell me that they worked on the toe (which they did not). She kept pushing back and suggested that I was lying. Then, she told me that they won't fix it again, unless I have THEIR work order (even though I supplied a receipt). And finally, as I was leaving, she told me to "have a nice day" (clearly said with sarcasm). Terrible customer service. Very discourteous. They need somebody else working behind the counter.

1
★☆☆☆☆

Their work came undone 2 weeks after wearing the repaired shoe. When I brought it back to be fixed, the lady behind the counter insisted that they did not work on the affected part of the shoe. She then proceeded to tell me that they worked on the toe (which they did not). She kept pushing back and suggested that I was lying. Then, she told me that they won't fix it again, unless I have THEIR work order (even though I supplied a receipt). And finally, as I was leaving, she told me to "have a nice day" (clearly said with sarcasm). Terrible customer service. Very discourteous. They need somebody else working behind the counter.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is the first revieu i have ever done...i am so dis-pleased with SHoe Hospital that I am writing this...when i used to go there it was $15 for new heels then i took some boots and got charged double that...my $350 boots where LOST and i was told to go home and find the ticket I was so scarred cos i couldn't find the darn thing...then they found them and on top of that (no apology) i got charged DOUBLE...apparently they have not changed thier prices so why did i have to pay double?? crazy making when i questioned it.

then to cap it all i went in to get two holes punched in some leather and a name plack put on they usually charge $10 and i was quoted $14.99 EACH they didn't cost me that much..when i called the owner he said it was because i wanted it exact so they tacked on another 10 bucks WHAT ....so i am never going back ...i wanted some acknowlegment so called about wanting a fair price and for some kind of a sorry about that...i did not get an apology and i was just treated like crap...so I am so upset so i bothered to sign up and write this revieu...if you still decide to use these guys go in ready to get a decent price..apparently they have a set price just MAKE SURE they give you the fixed price and not the hiked made up one.

more people then ever are coming to get thier shoes mended cos we can't afford to buy like before and they are taking advantage of this.

0
★☆☆☆☆

This is the first revieu i have ever done...i am so dis-pleased with SHoe Hospital that I am writing this...when i used to go there it was $15 for new heels then i took some boots and got charged double that...my $350 boots where LOST and i was told to go home and find the ticket I was so scarred cos i couldn't find the darn thing...then they found them and on top of that (no apology) i got charged DOUBLE...apparently they have not changed thier prices so why did i have to pay double?? crazy making when i questioned it.

then to cap it all i went in to get two holes punched in some leather and a name plack put on they usually charge $10 and i was quoted $14.99 EACH they didn't cost me that much..when i called the owner he said it was because i wanted it exact so they tacked on another 10 bucks WHAT ....so i am never going back ...i wanted some acknowlegment so called about wanting a fair price and for some kind of a sorry about that...i did not get an apology and i was just treated like crap...so I am so upset so i bothered to sign up and write this revieu...if you still decide to use these guys go in ready to get a decent price..apparently they have a set price just MAKE SURE they give you the fixed price and not the hiked made up one.

more people then ever are coming to get thier shoes mended cos we can't afford to buy like before and they are taking advantage of this.

Pros: they charge what they feel like usually double

Cons: OVER PRICED

.

What should have been an easy two day repair turned into a 2 week nightmare. I took the shoe to 183 in Cedar Park, but it really isn't important, they all send them to a factory where a bunch of idiots sit trying to fix our shoes!

The first time the shoe came back, it was not repaired- they couldn't figure out how to fix it, even though the left side was still functional and they could copy it! The worst part was that the manager (Terri) said ""this isn't the first time these guys messed up on a shoe like this"". Why would you tell a customer that? She then told me she'd put a rush on it and have it there on Monday. I asked for a discount for the inconvenience, but she said no! Come on, a 10% discount would have been 80 cents and made me happy about the current situation, but no. I came back on Monday and the shoe was not there, the manager's excuse was that she had no control after it left her store.
My question is why did she promise to put a rush on it when she has no authority to do so?

I didn't even bother to come back on Tuesday, even though she promised it would be there. Instead I came on Friday, knowing that my shoe MUST be there by then. Nope, wrong again. Apparently, the monkeys at the factory couldn't understand why she had sent it back- they still didn't know how to fix it (the lace should be sewn into the loop). It was then placed on the owner's desk for clarification. As a manager, she should not have told the customer this information- and believe me, I asked her if they had monkeys working there.

I tried to contact the owner Carrol Kelly, left him two messages, telling him that I am very upset, etc. and asked him to call me. Four days have gone by and he has not bothered to contact me.

I did pick up my shoe today, and I wasn't charged. The manager tried to give me discount coupons but I said ""no thanks, I will never come back to this place, ever""

0
★☆☆☆☆

What should have been an easy two day repair turned into a 2 week nightmare. I took the shoe to 183 in Cedar Park, but it really isn't important, they all send them to a factory where a bunch of idiots sit trying to fix our shoes!

The first time the shoe came back, it was not repaired- they couldn't figure out how to fix it, even though the left side was still functional and they could copy it! The worst part was that the manager (Terri) said ""this isn't the first time these guys messed up on a shoe like this"". Why would you tell a customer that? She then told me she'd put a rush on it and have it there on Monday. I asked for a discount for the inconvenience, but she said no! Come on, a 10% discount would have been 80 cents and made me happy about the current situation, but no. I came back on Monday and the shoe was not there, the manager's excuse was that she had no control after it left her store.
My question is why did she promise to put a rush on it when she has no authority to do so?

I didn't even bother to come back on Tuesday, even though she promised it would be there. Instead I came on Friday, knowing that my shoe MUST be there by then. Nope, wrong again. Apparently, the monkeys at the factory couldn't understand why she had sent it back- they still didn't know how to fix it (the lace should be sewn into the loop). It was then placed on the owner's desk for clarification. As a manager, she should not have told the customer this information- and believe me, I asked her if they had monkeys working there.

I tried to contact the owner Carrol Kelly, left him two messages, telling him that I am very upset, etc. and asked him to call me. Four days have gone by and he has not bothered to contact me.

I did pick up my shoe today, and I wasn't charged. The manager tried to give me discount coupons but I said ""no thanks, I will never come back to this place, ever""

Cons: the worst service I have received anywhere

.

I just had to rave about the job Austin Shoe Hospital did on some heels of mine that were looking pretty bad. They needed a facelift and that's exactly what ASH did! Thank you so much. You saved one of my favorite pairs of shoes :)

2
★★★★★

I just had to rave about the job Austin Shoe Hospital did on some heels of mine that were looking pretty bad. They needed a facelift and that's exactly what ASH did! Thank you so much. You saved one of my favorite pairs of shoes :)

.

What an unpleasant experience! I had special ordered a piece of leather to be made in to a "leash" for my keys. When I went to pick it up the manager, Terry, could not find it. I went back a second time after she located the item only to find that it wasn't made correctly. She said they could add a snap to correct the error. I went back a third time to pick it up only to discover she was going to charge me an additional $12.95 for the snap. I told her that wasn't right--the error was theirs, not mine. With a dramatic sigh she said to me, "Fine! Have it your way!" She was so rude! I left without the leash and will never go back there! I would recommend you take your business anywhere but here!

1
★☆☆☆☆

What an unpleasant experience! I had special ordered a piece of leather to be made in to a "leash" for my keys. When I went to pick it up the manager, Terry, could not find it. I went back a second time after she located the item only to find that it wasn't made correctly. She said they could add a snap to correct the error. I went back a third time to pick it up only to discover she was going to charge me an additional $12.95 for the snap. I told her that wasn't right--the error was theirs, not mine. With a dramatic sigh she said to me, "Fine! Have it your way!" She was so rude! I left without the leash and will never go back there! I would recommend you take your business anywhere but here!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I would rather travel further for better customer service and more timely repair. Lady at counter is extremely \r
\r
rude which makes me never want to give them my business again! Forget trying to be cordial and just go \r
\r
somewhere else. It took over a month to get a call back a heel repaired .

0
★☆☆☆☆

I would rather travel further for better customer service and more timely repair. Lady at counter is extremely \r
\r
rude which makes me never want to give them my business again! Forget trying to be cordial and just go \r
\r
somewhere else. It took over a month to get a call back a heel repaired .

Cons: Mean lady always there

.

This is absolutely the best place in the world to bring those old or worn out shoes. I myself made the decision to have my heel repaired because these were my favorite shoes, and very comfortable. When I broke my heel I panicked. I stumbled on this shoe repair place by accident. I went home and got them and they were as good as new. (or should I say better?). I would recommend this shop to everyone!!!

5
★★★★★

This is absolutely the best place in the world to bring those old or worn out shoes. I myself made the decision to have my heel repaired because these were my favorite shoes, and very comfortable. When I broke my heel I panicked. I stumbled on this shoe repair place by accident. I went home and got them and they were as good as new. (or should I say better?). I would recommend this shop to everyone!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

Editorial from

Since 1906, Texas shoe repair chain polishes, dyes and fixes boots and heels as well as luggage, handbags and belts.

 

Wait, you're the expert.

If you've been to or used Austin Shoe Hospital, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review