Iris Cleaners

I had a terrible experience with the on my first time. Not only did my bill come back 3 x the amount I was expecting, my items came back missing my winter coat. I had to wait 2 weeks to get it back (not to mention its 40 degrees out). When I asked the man about this, he was very rude and unhelpful (terrible customer service). He offered no discount for my inconvenience. I

Cons: terrible customer service

Posted 12/07/07

Admittedly I spend more on my clothes than I should which means my clothes are important to me and the care of them is paramount. I use to be very selective on which items I would trust with certain cleaners around the city but since using Iris Cleaners I have fully put my trust in their service. I no longer hold out on sentimental items because I know that they will come back exactly in the same way I sent them. Added bonus is their free pick up and delivery service.

Posted 12/06/07

I have been using them for years now on a regular basis. Their prices are great. The fact that I do not have to iron is also a plus. Once my suits and shirts come back pressed I rarely have to touch them up.

Thursdays tend to be a bit busier for whatever reason but the delivery person calls to let me know if he is running late. Great customer service.

Pros: value

Cons: Busy on Thursdays

Posted 12/02/07

This is a great dry cleaner who offers reliable pick up and delivery. I have been using their service for the past few months and have referred them to numerous people. My clothes come back looking and smelling great. Just what I'd expect from my cleaners!

Posted 11/28/07

We just started using Iris Cleaners and have experienced nothing but fast, friendly, and reliable service. Pick ups and drop offs are a plus. It helps my husband with not having to worry about who will deal with the laundry each week.

Two thumbs up!

Posted 11/12/07

Working with kids I tend to get my clothes soiled on a daily basis. I try to be smart and not wear my best or ubber expensive items to school however sometimes it is unavoidable and I always end up getting paint, magic marker, chocolate pudding, etc. on my clothes. I send my stuff in with the hope that just as long as the stain is less noticeable than before it was sent in I will be able to get one more wear out of the outfit. However, the majority of the time Iris Cleaners saved the day and my wardrobe. Don't ask me how they do it but they always find a way.

Pros: free pick up & delivery

Posted 10/22/07

I use Iris on a weekly basis for my dry cleaning and have no complaints. They have not ruined any of my items and they are always timely when doing deliveries.

Posted 10/20/07

could not take wine stains out although held the garment for a long period of time.Service was not reliable.
My clothes never arrived on time.The worst part was they lie about their location.They are located in astoria
Queens on 31st avenue.,not in Manhattan.Their telephone area code is 718 which made me suspicious
and when I investigated the issue I found the truth.I do not want someone who lies to me where he cleans
my clothes to clean my clothes.They are not trustworthy to touch my valuable clothes.Period.I am angry.

Pros: none

Cons: below average quality and service-their location different than where they claim to be.

Posted 10/19/07

Let me just say I do not dry clean ANYTHING! I use them for their laundry service only. If I felt the need to dry clean I would send my stuff but I do not take my clothes that seriously and just ship everything to be laundered. Everything comes back folded which is what I like the most.

Posted 10/18/07

I use Iris Cleaners for everything-I have my tailoring done here, dry cleaning, laundry and I send all of my leather bags to be cleaned here as well. They have great prices and the staff is very personable.
I like that I do not have to sort my laundry if I am in a rush. My only suggestion that I have to say is let them know if you want your stuff a certain way. They pin all things that cannot hang (like sundresses and certain tops that may slip). I hate this but just as soon as I let it be known they were more than accommodating .

Posted 10/17/07

I have used this place for quite a while now and never really had to deal with anyone because I always just left my pick ups with my doorman and had the delivery guy leave the drop offs with him as well.
Anyway since moving I no longer have the luxury of relying on a doorman and I am happy to say that the service is great and the delivery guys are very respectable and considerate. I have never had a problem with the time frames and I always get my stuff in a timely manner.

Not sure if it?s a bargain-but I think their prices are the going rate.

Posted 10/16/07

my dress obviously took quite the beating on my big day, lipstick, red wine, and loads of other stains that just happened to join the party. I sent it in expecting to get it cleaned but knowing the condition of it going in I anticipated having a few light stains when I got the dress back. To my wonderful surprise this place did an amazing job and every last stain was removed. They even secured some of the detailing around the neckline and stitched the ripped hem of the lining.
To make this place even better they have a magnificent tailor. One of the girls in my wedding party needed a very last minute alteration to her gown and they came to the hotel!!!!!!!!!! They sent someone to take measurements, whisked the gown away and the next day we had it back. I am so impressed.

THANK YOU!!

Pros: fast & hassle free

Posted 10/16/07

This was my first time using their service; I needed both dry cleaning and laundry done. I was impressed with the quality of their as well as the customer service. I had to call and reschedule twice for a pick up and they were very accommodating. No attitude like with some other cleaners I?ve tried. I also had a problem with my bill which they were very quick to clear up and apologized for. I will definitely use them again.

Pros: great communication

Posted 10/15/07

A friend recently recommended Iris Cleaners to my husband and I because we needed his suits done for work on a weekly basis along with the special attention and extra care for our infants clothes. They staff is professional and personable, everyone from the guy I phoned my order in with to the delivery guys. No problems on our end.

Pros: delivery

Cons: not opened on Sunday

Posted 07/12/07

I use Iris on a weekly basis for all of my dry cleaning and laundry needs. I am a single guy who likes things as simple as possible. My order comes back with an itemized total ready to be hung and my laundry comes back neatly folded ready to be put away. Prices are fair and the next day service is great. I have an open account which is great because my credit card is billed and all I have to worry about is tipping the delivery guy.

Pros: prompt service, good prices

Posted 07/05/07

After just recently moving to the city I started my search for a new cleaners. I have always had the luxury of having my own washer & dryer prior to the move and was fed up with carting my laundry back and forth between my apt and the neighborhood joint.
Iris Cleaners is a great alternative! They actually listen to me (extra starch) and are very friendly when I have to cancel at the last minute or modify my pick up/delivery time. I especially like their rushed service which I need every once in a while.

Pros: same day service

Posted 05/16/07

After using many different drycleaners in the Batterypark section of New Yor City I was happy to have found iris cleaners. My husband no longer has to bother me about sending the drycleaning somewhere else because of a damaged suit or broken buttons on his custom made shirt. They have also cleaned several of my designer dresses, as well as my work suits and blouses. They offer pickup and delivery during day or evening. I usually select the 7-9p.m timeslot because I work, but the good thing is they always deliver on time.

Posted 03/20/07

VERY RELIABLE DRYCLEANING SERVICE!!!!!
Looking for a drycleaner who can leave my shirts with the crisp heavily starched look has been impossible. Iris Cleaners is the first cleaner that actually understood what I meant by heavy starch. They also cleaned my cuffs and collars really well without damaging the buttons. Instead of wasting my time dropping off my shirts on the way to work I simply call and schedule a pickup, and I have two weeks worth of shirts perfectly pressed in my closet. Hassle Free Drycleaning !!!!!!

Pros: Fast Service

Cons: Not Open Sundays

Posted 03/20/07

Great service all around. They are the only cleaners who actually pays attention to the way I want my shirts pressed and do not feel the need to overload on starch. I've been using Iris Cleaners for almost a year now and I have yet to have any problems. My wife just sent in her wedding gown and was blown away by the reasobable price and how clean it came out (the bottom was covered with everthing from cake and champagne to mud and footprints).

Pros: excellent in stain removing

Cons: delivery "windows"

Posted 11/12/06

This place has the best tailor! They were able to fix two pairs of pants that a previous cleaners had butchered. I haven't used their drycleaning but their laundry service is great, always comes back folded neatly and in their signature blue bag.

Pros: flexible delivery

Posted 11/01/06

If you are looking for a professional drycleaner
that will give you door to door service than this is the place.
Although they required a three hour window in which to pick-up or deliver, it was well
worth the wait. It is a releif to finally have a drycleaner that routinely meets my
needs. Two hours after picking up my drycleaning they called me to inform me that one
of my ralph lauren jackets needed some repairs. All of my drycleaning and laundry were also done specifically the way I requested. If you are looking for a cleaner that cares about your clothes than look no further.

Posted 09/19/06

This is by far the worst service we have ever experienced! Late pick up, late drop off, lost half our clothes, got someone else's clothing, we demanded a reimbursement immediately, two weeks later had to call THEM to find out where it was, they claimed to have found some of our stuff, gave us a three hour window of time they would drop it off, arrived an hour AFTER the window, still not even half of our missing clothing came back and finally, when we complained over the phone, got harsh and rude treatment and language from the MANAGER for being so upset. Oh, and still no reimbursement as of this posting. DO NOT USE THIS COMPANY!!!

Pros: none

Cons: read review

Posted 06/08/06

After reading some not-so-great reviews of this cleaners I decided to give them a try anyway. BIG MISTAKE! They are way over-priced and were late with my pick up and delivery. I've used this type of service with other companies and what usually will cost me approx. $40 ended up being $70 with them. They give a 3 hour range for pick-up/delivery times and was an hour late on both occasions.

Posted 05/22/06

Incredible to believe i finally found a place that 1. Sends back the same laundry i sent in (not more not less) 2. The laundry actually looks clean 3. I don't need to have a doorman (they have night pick-ups). My dry cleaning comes back without stains and in 2 days (they have next day service too but its extra). 4. They speak English.

Definitely worth a try.

Pros: Great Service, Free pick-up/delivery, Night hours

Posted 04/25/06

After reading some reviews I was skeptical of their servicehowever after calling numerous services, Iris Cleaners was the only cleaner who would do a last minute pick up for a fashion emergency! They were a bit pricey (but I called at 4 and by noon the next day I had my dress ready). They were prompt and very professional. I use them regularly now and continue to be pleased.

Pros: Good presentation, Prompt & reliable

Cons: A tad pricey

Posted 01/07/06

I used Iris Cleaners 3 times. The prior reviews were so good that I thought that the first two times were just flukes. Unfortunately, I was wrong. Between pick ups and deliveries, only one scheduled pick up or drop off was on time. In one of these transactions, I managed to lose a fairly large item and gain someone else's towel. It took several phone calls to get my item back (luckily, it was fairly unique) and return the towel that wasn't mine. When the pick ups and deliveries were late (I'm talking HOURS late), I tried calling to figure out where my stuff was or where the pick up guy was only to find that the people on the other end of the line could barely speak English. While the prices are reasonable, it is not worth the hassle or the headache.

Pros: Price

Cons: Poor Customer Service, Very Unreliable

Posted 11/28/05

They are a little bit pricy $4 for a shirt but they say they do them all by hand and you can definatley tell the diffrence. There service is great and my clothes look and smell clean and not like chemicals. The best part of their service though is that i leave it wiith my doorman and they pick it up then drop it off 2 days later with the doorman. I never have to carry stuff back and forth to the cleaners again. What more can you ask for.

Posted 07/07/05

While making a routine call to them about when I can expect my clothes back (1st time I used them) the guy casually told me, "oh, by the way, one of your blouses is going to cost $65 to clean because some of the lining is leather." I was flabbergasted that they did not call to tell me BEFORE they clean it so at least I can make a choice. I did not want to give them a hard time in case I don't get my clothes back or something. Will never use them again. What a rip off.

Posted 06/22/05

Not seeing your prices, I can only assume that with your delivery service, you must be out-of range. You ain't foolin' this columbia grad :)

Posted 05/18/05

Considering how hard it is to find a good dry cleaner in the city they are a God send. Called them up and setup an appointment for service. I was disapointed to find out that they charge extra for next day service so i opted for 2 day service. They came when they said they would dropped it off with my doorman and it was charged to my credit card (which i leave on file with them). Very hassel free. The best part, the service was great, my laundry was very neatly folded and looked and smelled fresh. My dry cleaning also looked great. They even put these suports in my suits which was a nice extra. Very professional. Best Cleaners I've found since I moved here.

Pros: 2 day service, Great service

Cons: Extra for next day se

Posted 03/30/05

they have the best service and will do pick-ups/drop offs whenever you need it! I had the worst stain in my favourite blouse and the got it out! They rock!!

Pros: quick, FRIENDLY

Posted 07/23/04