Bank Of America

★★☆☆☆
  • 1108 Van Buren Rd 1

    Easton, PA 18045

    Map & Directions
  • 610-250-6340

Finance

Finance
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2.0 2
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In Jan. my son and I stopped by this branch to look into refinancing his mtg.loan at a lower rate. After waiting for 10 minutes, we were put at an empty desk, and met by a woman, who knew absolutly nothing. She supposedly set up a phone appointment with my son the following wednesday,,,,,,,,at 5:00. Well that never happened and never even called later. She had no knowledge of rates(which we later saw for ourselves on the way out), or who would be calling or why not if he didn't. WHAT A JOKE!!! A REAL PEOPLE BANK>>>>>>> not!

1
★☆☆☆☆

In Jan. my son and I stopped by this branch to look into refinancing his mtg.loan at a lower rate. After waiting for 10 minutes, we were put at an empty desk, and met by a woman, who knew absolutly nothing. She supposedly set up a phone appointment with my son the following wednesday,,,,,,,,at 5:00. Well that never happened and never even called later. She had no knowledge of rates(which we later saw for ourselves on the way out), or who would be calling or why not if he didn't. WHAT A JOKE!!! A REAL PEOPLE BANK>>>>>>> not!

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I've been with this branch since it was Summit and Fleet. I have to say BOA while a good back, is a bit lacking in their customer service. I do everything possible to avoid going inside, partly due to my personality, but mainly because it seems the approach there is more ... how can you be of service to us. They're doing US a favor by allowing US to patronize them. The ATM goes down regularly, and always at the worst times, showing they're not interested in the customer, and the fees, even when their own machines don't work, are pathetic and you have to fight customer service to get them refunded, even with documentation that it was down. I'm there because it's easier than switching banks.

3
★★★☆☆

I've been with this branch since it was Summit and Fleet. I have to say BOA while a good back, is a bit lacking in their customer service. I do everything possible to avoid going inside, partly due to my personality, but mainly because it seems the approach there is more ... how can you be of service to us. They're doing US a favor by allowing US to patronize them. The ATM goes down regularly, and always at the worst times, showing they're not interested in the customer, and the fees, even when their own machines don't work, are pathetic and you have to fight customer service to get them refunded, even with documentation that it was down. I'm there because it's easier than switching banks.

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Caters to personal and business consumers with a variety of checking and savings account options plus loans, investments and insurance services.

 

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