Firstly, I left in plenty of time to make the appointment time, but because Pharr Rd's sign was down I ended up getting lost trying to find Sugarcoated. I called the Salon and told them where I was in the hopes they would be able to direct me to their location. This was a false hope. I spoke to no less then 3 different people, all of which directed me farther away from Sugarcoated. When my good friend got there she got a customer to help direct me, since the staff was completely unhelpful and just irritated at me.
When I finally got to Sugarcoated, the manager lady told me they could not do the mani because I was late. This was understandable so I wasn't too fussy. Then when I told them I wanted a French pedi, the nail painter threw a fit. It was 45 minutes until they closed but apparently that wasn't enough time. The manager forced the nail painter to paint mine the way I wanted. If I had been refused, I would have just gone elsewhere.
The nail painter had the worst attitude the whole time and gave me the most expensive pedi they had instead of what i asked for orginally when I made the appointment.
When I left with my friend, my friend told me that the manager had been talking bad about me the whole time I was lost. I couldnt believe how rude she was acting to a paying costumer and completely unprofessional. My friend said the manager said things like, "If she isn't here in 5 minutes, then I'm going to refuse her service." and "I can't believe she can't find this place (with a mocking tone)."
Also my friend used her GPS and still was 5 minutes late and they told her they couldnt do the manicure, only the pedicure because of her tardiness.
Overall, the staff and manager are completely unhelpful. They did an ok job on my nails but I would rather spend my money at a business that appreciates my money and business. Do not go and have the awful experience. Steer clear!
Pros: Goregous shop
Cons: Every single staff person had the worst attitude, snobby and unprofessional
Sugarcoat
1 review –
