Ame's Cleaning, LLC

★★★★☆
27 years serving Austin area. Your professional cleaning solution for residential and commercial properties.
  • 12308 Ranch Rd 620 N

    Austin, TX 78750

    Cross street: Blue Ridge Drive

    Map & Directions
  • 512-331-9694

About Ame's Cleaning, LLC

Hours
Available for Service Mon-Sat Office Hours: Mon-Fri: 9am-5pm

Personal Services

Personal Services
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After having a few other cleaning companies/individuals not provide the dependable and thorough service I needed, a friend recommended Ame's Cleaning to me. Ame's service to our family for the past 18 years has been a life changer. They

3
★★★★★

After having a few other cleaning companies/individuals not provide the dependable and thorough service I needed, a friend recommended Ame's Cleaning to me. Ame's service to our family for the past 18 years has been a life changer. They

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VERY professional, punctual, thorough. They follow my (picky) instructions and preferences to a tee when they clean our office suite and home. Great prices. Ame's Cleaning goes above and beyond what is expected.

3
★★★★★

VERY professional, punctual, thorough. They follow my (picky) instructions and preferences to a tee when they clean our office suite and home. Great prices. Ame's Cleaning goes above and beyond what is expected.

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I cannot recommend this company highly enough. The consistent quality service and reliability is why I have been a customer for many years. I love the days when I come home and the ladies have power cleaned my house---it smells and looks

3
★★★★★

I cannot recommend this company highly enough. The consistent quality service and reliability is why I have been a customer for many years. I love the days when I come home and the ladies have power cleaned my house---it smells and looks

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Ame's Cleaning has been our housekeeping service for 4 years and they are outstanding: four star! I have used maid services for the last 25 years, and Ame's offers me the best in professional expertise, both in management and in

3
★★★★★

Ame's Cleaning has been our housekeeping service for 4 years and they are outstanding: four star! I have used maid services for the last 25 years, and Ame's offers me the best in professional expertise, both in management and in

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I used Ame's for a detail clean after I saw them at my neighbor's. I had a positive experience and will use them again, the office was friendly and the cleaning ladies worked hard.

3
★★★★★

I used Ame's for a detail clean after I saw them at my neighbor's. I had a positive experience and will use them again, the office was friendly and the cleaning ladies worked hard.

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TERRIBLE! Worst job ever! Ame is rude and unprofessional. What? A CASH ONLY business? This is a scam. The girls cannot clean properly, leaves trash behind, talk on the phone constantly and Ame doesn't care. She is not even paying

3
★★★★★

TERRIBLE! Worst job ever! Ame is rude and unprofessional. What? A CASH ONLY business? This is a scam. The girls cannot clean properly, leaves trash behind, talk on the phone constantly and Ame doesn't care. She is not even paying

.

I have NEVER taken the time to write a review on any service. Unfortunately, our experience with Ame's was bad enough, I am. The owner, Ame, was extremely rude and unprofessional when we called several times in an attempt to get our house clean. I know we have high expectations, but when I can come home, wipe the surfaces in my house with my hand and dust gathers, that is not good.\n\nWe tried several phone calls and was working with a very friendly lady in the office;however, the last time I called, I got Ame. Needless to say, by the end of the call, we were no longer a client of theirs. I was willing to put up with the loud music while they cleaned, them moving my furniture and not replacing it to its original position, them ripping my towels to make them smaller, and the list goes on...BUT, when I encountered the owner, that was it. \nAme advised me that we were the problem because on two occassions they had come to clean and we forgot to leave the key outside for them. Actually she said many and I corrected her at two. I then proceeded to explain what took place to cause those mix ups. She never did mention that there were days they did not show at all. She never mentioned the many times we've called because the work was incomplete. I invited her to come look at the work done by her company, but she was not interested.\n\nA professional business begins and ends with the owner. I am glad others have had great experiences with Ame's, but for me, I like a clean house. It's also nice to work with professionals. Neither of which I got from Ame's.

0
★☆☆☆☆

I have NEVER taken the time to write a review on any service. Unfortunately, our experience with Ame's was bad enough, I am. The owner, Ame, was extremely rude and unprofessional when we called several times in an attempt to get our house clean. I know we have high expectations, but when I can come home, wipe the surfaces in my house with my hand and dust gathers, that is not good.\n\nWe tried several phone calls and was working with a very friendly lady in the office;however, the last time I called, I got Ame. Needless to say, by the end of the call, we were no longer a client of theirs. I was willing to put up with the loud music while they cleaned, them moving my furniture and not replacing it to its original position, them ripping my towels to make them smaller, and the list goes on...BUT, when I encountered the owner, that was it. \nAme advised me that we were the problem because on two occassions they had come to clean and we forgot to leave the key outside for them. Actually she said many and I corrected her at two. I then proceeded to explain what took place to cause those mix ups. She never did mention that there were days they did not show at all. She never mentioned the many times we've called because the work was incomplete. I invited her to come look at the work done by her company, but she was not interested.\n\nA professional business begins and ends with the owner. I am glad others have had great experiences with Ame's, but for me, I like a clean house. It's also nice to work with professionals. Neither of which I got from Ame's.

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Just have to compliment Ame and her staff for the terrific cleaning they continue to provide my husband and myself! We have come to use Ame's exclusively for many reasons. First and foremost is the professional manner they conduct themselves. They arrive on time, are pleasant, and work so very hard from the time they arrive to when they leave. And when they leave, my house just shines! We use them for special occasions also, and they come through every time. Ame will even check with us to get our feedback - I love the personal touch. Most of all, I feel very safe when they arrive, and I feel confident that the job will be the best in Austin!! Many of my neighbors are long time clients of Ame's - no surprise!!!

2
★★★★★

Just have to compliment Ame and her staff for the terrific cleaning they continue to provide my husband and myself! We have come to use Ame's exclusively for many reasons. First and foremost is the professional manner they conduct themselves. They arrive on time, are pleasant, and work so very hard from the time they arrive to when they leave. And when they leave, my house just shines! We use them for special occasions also, and they come through every time. Ame will even check with us to get our feedback - I love the personal touch. Most of all, I feel very safe when they arrive, and I feel confident that the job will be the best in Austin!! Many of my neighbors are long time clients of Ame's - no surprise!!!

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Ame's cleaning is the WORST! They did a terrible job. The owner is rude and irresponsible.\n\nWe have very expensive home that is only 3 years old and they ruined all of our toilets with some cleaner that stripped the finish on them. \n\nAme refused to replace our 4 damaged toilet seats, would not give me her insurance info and flat out ""would not take any responsibility for the damage"" to my property. I asked her to personally come and see the damage and she refused. I had to follow up with her again and again after she continually promised to follow up with me and did not. \n\nInstead she sent a cleaning crew who completely agreed with me that the finish was stripped due to a chemical cleaner. We have not had anyone else clean our house since Ame's. When I asked her to make good on the damage again after her ""inspection crew"" came out and agreed that our toilets were chemically damaged, she flat out refused and insinuated the damage was due to a ""wire brush"". Scratches vs. blotchy stripped finish are 2 totally different things. Again I invited her to look first hand and again she refused! She ended the conversation with ""I don't care, do whatever you want"" - nice attitude\n\nShe makes her customers pay cash only (I'm sure the IRS will find that interesting). She makes her cleaners buy a $750.00 vacuum cleaner from her and makes them use her unmarked and unbranded cleaning solutions. \n\nWhen her cleaners were in my home Ame called me several times on my personal cell phone to speak with her staff because they didn't answer her calls. She was on speaker and all I heard was a rude, angry, mean woman browbeating her staff for not working fast enough. \n\nI would not recommend anyone contact Ame's unless you are an IRS agent.\n\nRE: Ame's Response: Don't believe a word Ame says. She was contacted 3 weeks later. We went out of town a couple days after they cleaned so I wasn't really looking for damage but as soon as I noticed it, I called. \n\nWhat Ame neglects to mention is that her cleaners did not bring cleaning supplies so not only did I offer all any and cleaning solutions we had in the house, I had to go out and buy Endust dust cleaner and vinegar. \n\nYou be the judge...is it reasonable for a client to have to buy dust cleaner and vinegar for a cleaning service? Notice that she didn't defend her ""wire brush"" claim...we don't even own a wire brush.\n\nShe made no effort whatsoever to act reasonable, timely or to resolve this matter in an objective way. Did you hear an offer for resolution in her response? Me neither.\n\nDon't let Ame's cleaning service near your home, office or apartment. \n\nAme's Cleaning Service is TERRIBLE!!!\n\nP.S. I'm a member of the Austin Apartment Association and will be forwarding this to all the owners and managers.

0
★☆☆☆☆

Ame's cleaning is the WORST! They did a terrible job. The owner is rude and irresponsible.\n\nWe have very expensive home that is only 3 years old and they ruined all of our toilets with some cleaner that stripped the finish on them. \n\nAme refused to replace our 4 damaged toilet seats, would not give me her insurance info and flat out ""would not take any responsibility for the damage"" to my property. I asked her to personally come and see the damage and she refused. I had to follow up with her again and again after she continually promised to follow up with me and did not. \n\nInstead she sent a cleaning crew who completely agreed with me that the finish was stripped due to a chemical cleaner. We have not had anyone else clean our house since Ame's. When I asked her to make good on the damage again after her ""inspection crew"" came out and agreed that our toilets were chemically damaged, she flat out refused and insinuated the damage was due to a ""wire brush"". Scratches vs. blotchy stripped finish are 2 totally different things. Again I invited her to look first hand and again she refused! She ended the conversation with ""I don't care, do whatever you want"" - nice attitude\n\nShe makes her customers pay cash only (I'm sure the IRS will find that interesting). She makes her cleaners buy a $750.00 vacuum cleaner from her and makes them use her unmarked and unbranded cleaning solutions. \n\nWhen her cleaners were in my home Ame called me several times on my personal cell phone to speak with her staff because they didn't answer her calls. She was on speaker and all I heard was a rude, angry, mean woman browbeating her staff for not working fast enough. \n\nI would not recommend anyone contact Ame's unless you are an IRS agent.\n\nRE: Ame's Response: Don't believe a word Ame says. She was contacted 3 weeks later. We went out of town a couple days after they cleaned so I wasn't really looking for damage but as soon as I noticed it, I called. \n\nWhat Ame neglects to mention is that her cleaners did not bring cleaning supplies so not only did I offer all any and cleaning solutions we had in the house, I had to go out and buy Endust dust cleaner and vinegar. \n\nYou be the judge...is it reasonable for a client to have to buy dust cleaner and vinegar for a cleaning service? Notice that she didn't defend her ""wire brush"" claim...we don't even own a wire brush.\n\nShe made no effort whatsoever to act reasonable, timely or to resolve this matter in an objective way. Did you hear an offer for resolution in her response? Me neither.\n\nDon't let Ame's cleaning service near your home, office or apartment. \n\nAme's Cleaning Service is TERRIBLE!!!\n\nP.S. I'm a member of the Austin Apartment Association and will be forwarding this to all the owners and managers.

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Always do a great job, anytime (rarely) that I notice that something was missed, by leaving a note for the girls it is always corrected. I have had to call a couple of times to change my schedule or last minute company coming in and they have always accomodated this with a pleasant attitude.

2
★★★★☆

Always do a great job, anytime (rarely) that I notice that something was missed, by leaving a note for the girls it is always corrected. I have had to call a couple of times to change my schedule or last minute company coming in and they have always accomodated this with a pleasant attitude.

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Ame's girls always do a great job. They are quick and thorough and put forth the extra effort to make us happy. We are so happy with this service!\nOnce, we didn't have clean sheets for the bed (it had been one of those months!) so they stripped the linens, washed them, and put them back on for us. I HIGHLY recommend Ame's Cleaning.

2
★★★★★

Ame's girls always do a great job. They are quick and thorough and put forth the extra effort to make us happy. We are so happy with this service!\nOnce, we didn't have clean sheets for the bed (it had been one of those months!) so they stripped the linens, washed them, and put them back on for us. I HIGHLY recommend Ame's Cleaning.

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The ladies did a make-ready clean on my empty apartment. Showed up on time, extremely detailed, got the place in shape.\r\n\r\nWill use again.

2
★★★★★

The ladies did a make-ready clean on my empty apartment. Showed up on time, extremely detailed, got the place in shape.\r\n\r\nWill use again.

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Stay away, do not use this service unless you want a dirty house. The cleaning people talked on the phone the whole time. The counters were dirty, floors were dirty (trash on floor big enough to see with the naked eye), dirty dishes left in sink. Was supposed to be here for 3 hours; stayed 1 hour 45 minutes, then service tried to charge me for 3 hours. Total ripoff. It's sad when our only recourse is to write bad reviews. I seriously considered stopping payment on check because this service is such an obvious ripoff, but do not want to deal with it any more. I strongly suggest that you look for another service. BTW, most of these reviews on here look like Ame writing the review themselves. There is no possible way that any one could give these people a positive review.

0
★☆☆☆☆

Stay away, do not use this service unless you want a dirty house. The cleaning people talked on the phone the whole time. The counters were dirty, floors were dirty (trash on floor big enough to see with the naked eye), dirty dishes left in sink. Was supposed to be here for 3 hours; stayed 1 hour 45 minutes, then service tried to charge me for 3 hours. Total ripoff. It's sad when our only recourse is to write bad reviews. I seriously considered stopping payment on check because this service is such an obvious ripoff, but do not want to deal with it any more. I strongly suggest that you look for another service. BTW, most of these reviews on here look like Ame writing the review themselves. There is no possible way that any one could give these people a positive review.

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I have been using Ames Cleaning from the last three years. They have been the absolute best service I have ever used. I have been using residential cleaning services since the last 15 years and can say with full confidence that Ames Cleaning has the best service, products, and people in the business. My home looks and smells almost new every time cleaning services are performed. \r\n\r\nIn the last 3 years, they have worked very well accommodating my family's busy schedule and have provided very high level of service each and every time. Two of my best friends are clients of Ames as well and they speak very highly of her as well. \r\n\r\nI recently tried their new eco-friendly cleaning service and was very impressed with the results. My house is just as clean and i feel good about the environment. \r\n\r\nI am very happy about my decision to hire Ames Cleaning for my home and I strongly recommend Ames Cleaning to everyone. Great job guys - Keep up the great work!\r\n

2
★★★★★

I have been using Ames Cleaning from the last three years. They have been the absolute best service I have ever used. I have been using residential cleaning services since the last 15 years and can say with full confidence that Ames Cleaning has the best service, products, and people in the business. My home looks and smells almost new every time cleaning services are performed. \r\n\r\nIn the last 3 years, they have worked very well accommodating my family's busy schedule and have provided very high level of service each and every time. Two of my best friends are clients of Ames as well and they speak very highly of her as well. \r\n\r\nI recently tried their new eco-friendly cleaning service and was very impressed with the results. My house is just as clean and i feel good about the environment. \r\n\r\nI am very happy about my decision to hire Ames Cleaning for my home and I strongly recommend Ames Cleaning to everyone. Great job guys - Keep up the great work!\r\n

.

Very disappointing experience. Called and arranged for cleaning. Was asked if I preferred a.m or p.m., said it didn't matter. Appointment set at 8:00 a.m. At 8:30 no one there, no answer at office. At 9:10 still no one, finally reached office, said to expect them at 10:00. Finally they show up at 11:00. Was told cleaners had a flat and they would refund part of my payment. Arrange a 2nd cleaning and again no one shows. Call office and they say they don't have it scheduled. Cancel service ask about my refund and they agree to send it. Now 2 months later still no check. I would definitely no use or recommend!!!

0
★☆☆☆☆

Very disappointing experience. Called and arranged for cleaning. Was asked if I preferred a.m or p.m., said it didn't matter. Appointment set at 8:00 a.m. At 8:30 no one there, no answer at office. At 9:10 still no one, finally reached office, said to expect them at 10:00. Finally they show up at 11:00. Was told cleaners had a flat and they would refund part of my payment. Arrange a 2nd cleaning and again no one shows. Call office and they say they don't have it scheduled. Cancel service ask about my refund and they agree to send it. Now 2 months later still no check. I would definitely no use or recommend!!!

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When I heard that Ame's uses eco-friendly products, I was pleased but a little skeptical. I hate traditional chemical smells, but would my house really get clean without them?? \r\n\r\nI've been with Ame's for 6 mos. and I'm happy to say that Ame's ladies leave my home spotless each time. No chemical smell - it's clean - and I feel better about my toddler and dog running around!\r\n\r\nThx Ame's :)

2
★★★★★

When I heard that Ame's uses eco-friendly products, I was pleased but a little skeptical. I hate traditional chemical smells, but would my house really get clean without them?? \r\n\r\nI've been with Ame's for 6 mos. and I'm happy to say that Ame's ladies leave my home spotless each time. No chemical smell - it's clean - and I feel better about my toddler and dog running around!\r\n\r\nThx Ame's :)

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I've been using Ame's for almost 5 years. The cleaning crew is dependable, respectful, and hard working - nothing goes untouched and Ame always takes care of my special requests. We look forward to Wednesdays at my house because of Ame's Cleaning :) \r\n

2
★★★★★

I've been using Ame's for almost 5 years. The cleaning crew is dependable, respectful, and hard working - nothing goes untouched and Ame always takes care of my special requests. We look forward to Wednesdays at my house because of Ame's Cleaning :) \r\n

Pros: Dependable, hard working, DETAIL

Cons: There are none.

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I decided to get my wife an Ame's Cleaning gift certificate for Mother's Day after they came highly recommended by a neighbor. I was very happy to speak directly to Ame, who helped customize my cleaning plan. The first time the cleaning crew came out, they cleaned things that had never even been touched by our old service! They were very professional and accomodating, and did a wonderful job making our home look brand new. Needless to say, we are hooked on Ame's Cleaning and strongly recommend them to all our friends and family.

2
★★★★★

I decided to get my wife an Ame's Cleaning gift certificate for Mother's Day after they came highly recommended by a neighbor. I was very happy to speak directly to Ame, who helped customize my cleaning plan. The first time the cleaning crew came out, they cleaned things that had never even been touched by our old service! They were very professional and accomodating, and did a wonderful job making our home look brand new. Needless to say, we are hooked on Ame's Cleaning and strongly recommend them to all our friends and family.

Pros: Great customer service, thorough cleaning and great value

Cons: Not one

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I have had a move-out cleaning scheduled with Ame's Cleaning for over 3 weeks. I even spoke with Ame herself a few days before the cleaning to confirm and speak about a few issues with my first cleaning with her company. The crew was supposed to show up at 8:00 to start cleaning and they did not show. Imagine my surprise to call the office and they are closed for the Memorial Day Holiday on the Thursday before. This should be an extremely busy time right before a holiday for any cleaning service so I don't understand how they can be closed.\r\nOn my first clean with the company we were given a price based on the square footage of our house. The cleaning took a little longer than expected so Ame called my husband and ""suggested"" that we TIP the cleaners for the extra time. I have real problem when I am given a price based on one way (square footage) and then it changes to another way (time).\r\nAme did try to make up the original problem so I decided to give them a second chance for the move out. Big mistake! I was able to call my old service, Just Cleaning, to schedule a fast appointment. Thank goodness, at least I know they show up when they are supposed to.

0
★☆☆☆☆

I have had a move-out cleaning scheduled with Ame's Cleaning for over 3 weeks. I even spoke with Ame herself a few days before the cleaning to confirm and speak about a few issues with my first cleaning with her company. The crew was supposed to show up at 8:00 to start cleaning and they did not show. Imagine my surprise to call the office and they are closed for the Memorial Day Holiday on the Thursday before. This should be an extremely busy time right before a holiday for any cleaning service so I don't understand how they can be closed.\r\nOn my first clean with the company we were given a price based on the square footage of our house. The cleaning took a little longer than expected so Ame called my husband and ""suggested"" that we TIP the cleaners for the extra time. I have real problem when I am given a price based on one way (square footage) and then it changes to another way (time).\r\nAme did try to make up the original problem so I decided to give them a second chance for the move out. Big mistake! I was able to call my old service, Just Cleaning, to schedule a fast appointment. Thank goodness, at least I know they show up when they are supposed to.

Cons: No Show

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I learned about Ame's Cleaning because I used to see their hot pink cars zipping around town. I gave them a call and was pleased to actually speak to Ame herself - she gave me references right in my own neighborhood.\r\n\r\nI'd been using a large corporate housekeeping service for a year and was consistently disappointed. The Ame's Cleaning ladies that came to my home did really thorough work. My baseboards were dingy from my old housekeeping service when Ame's arrived - and sparkling when they left! \r\n\r\nThe work that Ame's did was way more detailed than my old housekeeping service and half the price. One more plus: I have two small children and I like the fact that they use nontoxic products.

2
★★★★★

I learned about Ame's Cleaning because I used to see their hot pink cars zipping around town. I gave them a call and was pleased to actually speak to Ame herself - she gave me references right in my own neighborhood.\r\n\r\nI'd been using a large corporate housekeeping service for a year and was consistently disappointed. The Ame's Cleaning ladies that came to my home did really thorough work. My baseboards were dingy from my old housekeeping service when Ame's arrived - and sparkling when they left! \r\n\r\nThe work that Ame's did was way more detailed than my old housekeeping service and half the price. One more plus: I have two small children and I like the fact that they use nontoxic products.

Pros: Extreme detail, reasonable price, nontoxic products

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No evidence that the 2 had been trained at all, to fulfill Ame's promises, or anyone's expectations of cleaning.\r\nHorrible experience, and costly! \r\nI cannot rate this. But I am required to to get this published.

0
★☆☆☆☆

No evidence that the 2 had been trained at all, to fulfill Ame's promises, or anyone's expectations of cleaning.\r\nHorrible experience, and costly! \r\nI cannot rate this. But I am required to to get this published.

Pros: Nothing good I can say

Cons: untrained workers from beginning to end

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they were accomomadating to my time. they cleaned everything and more. they were very nice ladies. I would recommend them. I will try them again this week hoping I get the same service

2
★★★★☆

they were accomomadating to my time. they cleaned everything and more. they were very nice ladies. I would recommend them. I will try them again this week hoping I get the same service

Pros: they speak English even tho they were Spanish

Cons: I can't think of any

.

So many of my neighbors use Ame's so I gave them a try. They were polite, thorough, efficient and well priced. I don't have routine visits (I call when I can't stand my house and need a base to start to attempt to keep clean). Ame does a great job at fitting me in whenever is convenient for me! Very highly recommended by me and I am PICKY!

2
★★★★★

So many of my neighbors use Ame's so I gave them a try. They were polite, thorough, efficient and well priced. I don't have routine visits (I call when I can't stand my house and need a base to start to attempt to keep clean). Ame does a great job at fitting me in whenever is convenient for me! Very highly recommended by me and I am PICKY!

Pros: good, thorough cleaning, insured, reasonably priced

.

I feel so badly saying it because Ame's came recommended (by someone who's job uses them for their office) and I want to support a small biz over a large company. I hired Ame's to clean our new house the day before we moved in so i could unpack straight away. \r\nI was shocked to see how poor of a job the two women Ame's sent did. There were huge chunks of dirt on the rug (she said, ""oh we're missing the piece to our vacuum""). There was dust on the shelf (she said, ""oh we couldn't reach that""). I was almost in tears. The original charge was $180 for the house. I guess it was nice of them to return $80 of that to me. But it wasn't worth $100 that I paid and I was really in a bind. It messed us up unpacking so badly. There was no way I could find another company to come in time. So unpacking was a very unpleasant experience for us. \r\nI do would not recommend Ame's at all. Again - I'm sorry to say because I'd like to support a small biz. But not this one.

0
★☆☆☆☆

I feel so badly saying it because Ame's came recommended (by someone who's job uses them for their office) and I want to support a small biz over a large company. I hired Ame's to clean our new house the day before we moved in so i could unpack straight away. \r\nI was shocked to see how poor of a job the two women Ame's sent did. There were huge chunks of dirt on the rug (she said, ""oh we're missing the piece to our vacuum""). There was dust on the shelf (she said, ""oh we couldn't reach that""). I was almost in tears. The original charge was $180 for the house. I guess it was nice of them to return $80 of that to me. But it wasn't worth $100 that I paid and I was really in a bind. It messed us up unpacking so badly. There was no way I could find another company to come in time. So unpacking was a very unpleasant experience for us. \r\nI do would not recommend Ame's at all. Again - I'm sorry to say because I'd like to support a small biz. But not this one.

Pros: Not one

Cons: Scheduling took several phone calls, service was terrible, not worth 1/2 of what I paid, not worth time or money

.

We have a home with several types of flooring, carpet, tile, wood and the mess that goes with two kids and a dog. Ame's cleaning comes when they say they will, does a great job every time and takes care of the details, light fixtures, fans ect. so my house is really clean. I've used them for over two years now.

2
★★★★★

We have a home with several types of flooring, carpet, tile, wood and the mess that goes with two kids and a dog. Ame's cleaning comes when they say they will, does a great job every time and takes care of the details, light fixtures, fans ect. so my house is really clean. I've used them for over two years now.

Pros: same people each time, detailed

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I just had my home cleaned by Ame's. The cleaning was okay but my floors were so sticky that I had to go over them with a wet mop. To their credit, they did a great job neatening my daughter's very messy room.\r\n\r\nThe worst of this experience however was in the pricing. I was given an option of the ""detail"" ($150-175, includes cleaning baseboards and getting out cobwebs and takes about 8 hours) or the ""regular"" ($90 still includes cleaning fans and all surfaces but not as deep and takes about 4 hours) service. I told Ame that I wanted the regular service for $90. She went on about how she is a one woman show and bla, bla, bla. The women came to clean about 10 minutes early (a bonus in my book!), but neither one was Ame. I was surprised, but okay with it. They finished 20 minutes shy of the 4 hours and left. A few minutes later, the woman who spoke ""better"" English came to the door and said Ame was on the phone. Ame informed me that I had not paid them enough. That I received the detailed service and that 2 women for 4 hours is a total of 8 hours. I complained, telling her that I indeed had asked for the regular service and she said that she that she wrote down in her notes that I wanted the detailed and asked me if I could pay the extra. I was furious, but I did not want them to not be paid so I gave them an extra $40. After the women left, I went to check my baseboards, and no surprise here...they were dusty. This is a cash only service so I have no recourse here. The money is gone and I am left with a less than satisfactory cleaning. Needless to say, I will not be using Ame's Cleaning again.

1
★★☆☆☆

I just had my home cleaned by Ame's. The cleaning was okay but my floors were so sticky that I had to go over them with a wet mop. To their credit, they did a great job neatening my daughter's very messy room.\r\n\r\nThe worst of this experience however was in the pricing. I was given an option of the ""detail"" ($150-175, includes cleaning baseboards and getting out cobwebs and takes about 8 hours) or the ""regular"" ($90 still includes cleaning fans and all surfaces but not as deep and takes about 4 hours) service. I told Ame that I wanted the regular service for $90. She went on about how she is a one woman show and bla, bla, bla. The women came to clean about 10 minutes early (a bonus in my book!), but neither one was Ame. I was surprised, but okay with it. They finished 20 minutes shy of the 4 hours and left. A few minutes later, the woman who spoke ""better"" English came to the door and said Ame was on the phone. Ame informed me that I had not paid them enough. That I received the detailed service and that 2 women for 4 hours is a total of 8 hours. I complained, telling her that I indeed had asked for the regular service and she said that she that she wrote down in her notes that I wanted the detailed and asked me if I could pay the extra. I was furious, but I did not want them to not be paid so I gave them an extra $40. After the women left, I went to check my baseboards, and no surprise here...they were dusty. This is a cash only service so I have no recourse here. The money is gone and I am left with a less than satisfactory cleaning. Needless to say, I will not be using Ame's Cleaning again.

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I called Ame's and got EXCELLENT service. The girls came out and got after it. No kidding, I came home to a new house. They cleaned things I didn't even expect. Ame's goes above and beyond and the price is truly reasonable. What a stress reliever. All I can say is THANKS.

2
★★★★★

I called Ame's and got EXCELLENT service. The girls came out and got after it. No kidding, I came home to a new house. They cleaned things I didn't even expect. Ame's goes above and beyond and the price is truly reasonable. What a stress reliever. All I can say is THANKS.

Pros: Inexpensive, Thorough, Detail Oriented

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As a busy working mom, I have been using Ame's for several years now. They are always dependable and consistent with the quality of service they provide. Plus they send the same staff each time!

2
★★★★★

As a busy working mom, I have been using Ame's for several years now. They are always dependable and consistent with the quality of service they provide. Plus they send the same staff each time!

Pros: Staff, Service

Message from Ame's Cleaning, LLC

Locally owned and operated, Ame's Cleaning has served Austin's residential and commercial cleaning needs since 1987. Ame's Cleaning is a fully insured company and BBB Accredited. We send the same cleaners to your home/office each visit. The products that we use are neither toxic nor abrasive. We can assist with one time and recurring standard/deep cleaning, as well as make-ready and special event services.



Visit www.amescleaningaustin.com for a full list of services offered.

Key Points

  • Locally Owned & Operated
  • Residential & Commerical Services
  • Laundry & Party Services

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