Yamin, Greg - A-Plus Air Conditioning & Heating

I called the company for an emergency air conditioning repair during the summer. They were quick to arrive, but that is the only good that came from it.

1) Because it was an emergency they charged 4 times more than other AC companies would have. $286.00 for a dual capacitor repair

2) They repaired it for the night, but a week later it broke down with the exact same problem.

3) When I called the company to come back...They stated it would cost me another $85 for a return service. Which I would not pay for.

4) I called another AC company for emergency, and they charged $75.00 total to replace the dual capacitor.

5) The other AC company reviewed the part that A-Plus put in and said that it was completely the wrong part.

Since another AC company has fixed the repair I have not had any problems since (3 months of hot weather). I will never recommend this company to anyone, they will not provide any Warranty for a repair that they do. Even within the same week of replacing the hardware.

These guys installed an a/c unit at our home in June 2006. The unit cost us $5000. By October 2006, the unit was not working properly. We contacted them and according to them, they could find nothing wrong. We had them come out and inspect the unit approximately five more times between October 2006 and July 2008. Each time they came out (at a cost of $64 per visit), they could find nothing wrong with the unit. They performed an "energy audit" during the last visit (July 2008) and we were presented with a proposal for $4000. worth of work they claimed we needed.

Shortly thereafter, we had another company check the unit. The technician informed us that due to sloppy work, sections of the unit had become unattached (and apparently had been for awhile) and as a result, we were losing about 45% of airflow into the attic. No wonder the unit wasn't cooling properly!! In addition, trash was left behind in the attic from the unit installation. We paid approximately $700. to have the connections repaired and the old trash removed. The unit is now cooling properly. It stinks that I had pay some other company to repair A+'s sloppy work. It's amazing that the real problem was never discovered during their numerous inspections.

I called A+ to discuss the matter. I had a couple of conversations with a person who didn't seem to know much about HVAC and who I knew did not have the authority to rectify the situation. On two occasions, she promised that the person in charge would call me. He did not and I can only conclude that he does not intend to . These people are incompetent, unprofessional and untrustworthy. Don't get ripped off like we did. Be smart and take your HVAC business elsewhere.

Our 19-year-old AC system completely kicked the bucket (compressor died) on a Sunday afternoon in early June. We had had Strand Bros out the night before to clear the lines when we noticed water in the garage, so we called them again. We also picked 2 more companies out of the Yellow Pages, including A-plus, and left messages. Strand did make it out that evening, which is when we got the bad news. The soonest they could get a sales rep out would have been Monday after 3 PM, and they could not tell us how soon after that we'd get a new system. We made a date with them anyway, and left messages with the other 2 companies to cancel. Meanwhile, the house was rapidly becoming an oven. By 9 PM we were debating whether to pack up ourselves and our three dogs and head for the hills (MIL's house in Pflugerville), when A-plus called (even though we'd cancelled) just to doublecheck that everything was under control. The owner told us he could be at our home by 7:30 the next morning and, if a new system was needed, we could likely get it the next day. He showed up at 7:30 on the dot on Monday morning, checked everything out, verified the system was DOA, and discussed our options. We elected to buy a Lennox system with the weatherization pkg, since we already knew we had almost no insulation left in the attic of our 45-year-old home. Naturally it wasn't cheap, but the price was less (by several thousand dollars) than what Strand quoted us for a similar system. The technicians, Gilbert and Esteban, arrived 1 1/2 hours later and were absolutely great, very friendly and professional. They had the system up and running by 2 PM. So all in all, we went less than 24 hours without AC. With the new system & new insulation, our house stays wonderfully cool w/ the thermostat set at 79-80, and it kicks on a lot less often than before, even in the past month of 100 days. We would recommend this company to everyone! As a plus, Debbie and the office staff are super friendly & helpful.

LOST A CUSTOMER I had a spark ignition module changed on a honeywell heater. A+ charged $320 for a part that cost $180 from distributors. I was told that included labor and taxes. this after a $55 diagnosis charge, with all work done on the first call. It took the tech maybe 20 minutes to replace the module. Module is on the outside and readily accessible. A total of $375. I will never use these guys again.

A-plus made two trips to my home for duct repair estimates. I was initially told that they did not charge for estimates. During the first visit the owner looked at what needed to be done, told me it was hard to say how much the price would be until they began work but estimated between $200-400 dollars, then told me a technician could be out the next Wed. I had a meeting that morning and requested that he arrive on Wed. afternoon. The very nice technician told me that he was told to charge $500 and in confidence recommended that I call another company because that price was ridiculously high. He left to get materials and I made other calls and was quoted $150 from another company. When I called to cancel the owner questioned my ethics, basically told me the technician had been waiting for me all morning to return home (not true the technician told me he was at another job), and told me I owed $120 for the two estimate visits. No work had been done. He also questioned my ethics and basically said I took advantage of them by canceling the work request. He was ridiculously rude and I refused to pay for anything. PLEASE GO WITH ANOTHER COMPANY!!!!