Terminix

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  • 6387 Technology Ave # A

    Kalamazoo, MI 49009

    Map & Directions
  • 269-353-7640

Home Construction & Remodeling

Home Construction & Remodeling
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I recieve a postcard with an appointment for an annual inspection. I wait at home for the guy to show up, he doesn't show. I call the # on the postcard and they tell me to check my front door because their ""records"" show he was there. He came by 4 hrs. before the appointment and inspected only the outside. I now have to reschedule for interior inspection. I reluctantly reschedule for first appointment on a Sat. am (8-10am). The guy shows up at 11am whining about how the company overschedule him and he is running all over southwest Michigan. I call, during business hours, to talk to a supervisor and a supervisor isn't available. He's suppose to call me back. 3 days go by and I never hear from a supervisor. I call again. Still not available, I demand a supervisor, and 1 miraculously appears. He tells me about how he gets these calls all the time and his job was threatened when he tried to solve a previous customers situation. I demand someone's name and # at headquarters and after pushing hard he gives up the info and asks me not to mention his name because he will lose his job. I call the number and never get anyone that even tries to help. I receive the annual invoice for protection on 3/19/12 in the mail with a due date of 3/23/12 - policy runs from May to May. I call to question this and am told a manager will call me. 3 days later I'm still waiting.\r\n\r\nUseless, terrible, not customer friendly, not wanting to except customer feedback, ugly, disgusting example of management skills. Just a few words to describe this service.\r\n\r\nI'll be waiting for a resolution phone call now that this is out there for the world to see. Customer number 5712987 - you know how to get ahold of me.

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★☆☆☆☆

I recieve a postcard with an appointment for an annual inspection. I wait at home for the guy to show up, he doesn't show. I call the # on the postcard and they tell me to check my front door because their ""records"" show he was there. He came by 4 hrs. before the appointment and inspected only the outside. I now have to reschedule for interior inspection. I reluctantly reschedule for first appointment on a Sat. am (8-10am). The guy shows up at 11am whining about how the company overschedule him and he is running all over southwest Michigan. I call, during business hours, to talk to a supervisor and a supervisor isn't available. He's suppose to call me back. 3 days go by and I never hear from a supervisor. I call again. Still not available, I demand a supervisor, and 1 miraculously appears. He tells me about how he gets these calls all the time and his job was threatened when he tried to solve a previous customers situation. I demand someone's name and # at headquarters and after pushing hard he gives up the info and asks me not to mention his name because he will lose his job. I call the number and never get anyone that even tries to help. I receive the annual invoice for protection on 3/19/12 in the mail with a due date of 3/23/12 - policy runs from May to May. I call to question this and am told a manager will call me. 3 days later I'm still waiting.\r\n\r\nUseless, terrible, not customer friendly, not wanting to except customer feedback, ugly, disgusting example of management skills. Just a few words to describe this service.\r\n\r\nI'll be waiting for a resolution phone call now that this is out there for the world to see. Customer number 5712987 - you know how to get ahold of me.

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