Holiday Inn Express Chicago - Schaumburg

★★★☆☆
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  • 1550 N Roselle Rd

    Schaumburg, IL 60195-5167

    Map & Directions
  • 847-310-0500

Personal Services

Personal Services
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3.0 4
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This hotel was great... I was very impressed. I stay in hotels a few times a month and always book on hotwire so I never know exactly what I am going to get & I am impressed with this Holiday Inn Express. It is newly renovated, and the rooms are comfortable and modern. The shower heads are awsome and have great pressure. The complementary breakfast was great. They served biscuits & gravy, omlets, bacon, sausage, warm cinnamon rolls and so much more! I wasn't here to swim so it didn't matter to me but they only have an outside pool that is seasonal & no sauna of hot tub. The receptionist was the brightest happiest woman I have seen working a front desk in a while. I felt cared for when I left after talking to her. I have no complaints or doubts at all do stay at this place for sure. By the way I saw someone who had the same problem as the person who left a review below with prepaying online and then not being in the system, but it was handled efficently so I think they got that figured out. Bring your print out of your booking and be prepared cause that seems to be a problem at this place with not getting into the system. I booked online and personally had no problems with checking in.

2
★★★★★

This hotel was great... I was very impressed. I stay in hotels a few times a month and always book on hotwire so I never know exactly what I am going to get & I am impressed with this Holiday Inn Express. It is newly renovated, and the rooms are comfortable and modern. The shower heads are awsome and have great pressure. The complementary breakfast was great. They served biscuits & gravy, omlets, bacon, sausage, warm cinnamon rolls and so much more! I wasn't here to swim so it didn't matter to me but they only have an outside pool that is seasonal & no sauna of hot tub. The receptionist was the brightest happiest woman I have seen working a front desk in a while. I felt cared for when I left after talking to her. I have no complaints or doubts at all do stay at this place for sure. By the way I saw someone who had the same problem as the person who left a review below with prepaying online and then not being in the system, but it was handled efficently so I think they got that figured out. Bring your print out of your booking and be prepared cause that seems to be a problem at this place with not getting into the system. I booked online and personally had no problems with checking in.

Pros: comfortable rooms, great breakfast, caring staff

Cons: seasonal pool, checking in for some was a problem

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We had nothing but problems from the get-go. We booked a room for 3 nights and prepaid online 2 weeks in advance. The day before we are to check in, my wife calls to verify our reservation. They say their computers are down so they can't check reservations. She calls back the next day and they say they don't have our reservation even though we have a confirmation #. So, we call the main reservations line for Holiday Inn and they have our reservations in their computer so they call the Schaumburg location and get it straightened out (or so we are told). When we check in they ask for a credit card for any accidental charges or amenities. We give them our credit card. Big mistake! When we go to our room it is not even finished. Carpet isn't cut properly. Light fixtures with no lights in them. Constant noise 24/7 because of the super-thin walls. However, we don't complain about any of this. When we check out and our on our drive home we realize they billed our CC TWICE! Once when we initially prepaid and again when we checked out. I call the front desk and they say their system doesn't show our room was prepaid and no manager is in today so they can't help me. I don't know how a hotel can be run without a manager but apparently they do it all the time. I'm told to call back the next day when the manager will be in. So, I do. He isn't there. Call again tomorrow they say. I do, he isn't in again. I tell the receptionist this isn't a joke and we need this taken care of ASAP. So, I give her 3 numbers to give to the ""manager"" to contact me. She says he will have him call ""first thing in the morning."" Well, its now 2 days later and I still have not heard from the guy. I will be contacting Holiday Inn headquarters and complaining big time! Their level of unprofessionalism and incompetence is absolutely ridiculous. There are plenty of other hotels in the area, so do yourself a favor and don't make the same mistake we did. Stay somewhere else.

0
★☆☆☆☆

We had nothing but problems from the get-go. We booked a room for 3 nights and prepaid online 2 weeks in advance. The day before we are to check in, my wife calls to verify our reservation. They say their computers are down so they can't check reservations. She calls back the next day and they say they don't have our reservation even though we have a confirmation #. So, we call the main reservations line for Holiday Inn and they have our reservations in their computer so they call the Schaumburg location and get it straightened out (or so we are told). When we check in they ask for a credit card for any accidental charges or amenities. We give them our credit card. Big mistake! When we go to our room it is not even finished. Carpet isn't cut properly. Light fixtures with no lights in them. Constant noise 24/7 because of the super-thin walls. However, we don't complain about any of this. When we check out and our on our drive home we realize they billed our CC TWICE! Once when we initially prepaid and again when we checked out. I call the front desk and they say their system doesn't show our room was prepaid and no manager is in today so they can't help me. I don't know how a hotel can be run without a manager but apparently they do it all the time. I'm told to call back the next day when the manager will be in. So, I do. He isn't there. Call again tomorrow they say. I do, he isn't in again. I tell the receptionist this isn't a joke and we need this taken care of ASAP. So, I give her 3 numbers to give to the ""manager"" to contact me. She says he will have him call ""first thing in the morning."" Well, its now 2 days later and I still have not heard from the guy. I will be contacting Holiday Inn headquarters and complaining big time! Their level of unprofessionalism and incompetence is absolutely ridiculous. There are plenty of other hotels in the area, so do yourself a favor and don't make the same mistake we did. Stay somewhere else.

Pros: the only good thing was the Kitchen Bar located outside of the lobby

Cons: incompetent and uncaring staff, rooms not finished and VERY small, managers impossible to reach, noisy, etc.

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Holiday inns all over the place offer good prices and low rates, the rooms are allright, they could be a little neat and be cleaned a little bit more.

3
★★★☆☆

Holiday inns all over the place offer good prices and low rates, the rooms are allright, they could be a little neat and be cleaned a little bit more.

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.

The holiday inn offers good rates for their rooms but the cleanlyness isn't the greatest. It's pretty disgusting when the comfortors aren't cleaned between guests.

3
★★★☆☆

The holiday inn offers good rates for their rooms but the cleanlyness isn't the greatest. It's pretty disgusting when the comfortors aren't cleaned between guests.

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Message from Holiday Inn Express Chicago - Schaumburg

IHG Rewards Club Members: Get better savings with YOUR RATE. Book hotels direct at holidayinnexpress.com for our lowest rates. You won't find these anywhere else. Tour the Bustling Chicago Area from Hotel's Property Located northwest of the Windy City and 15 miles from O'Hare International Airport (ORD) is the fresh, contemporary Holiday Inn Express® Hotel Chicago - Schaumburg, IL. This city is the perfect place to stay if you're looking for accommodations outside Chicago since it's surrounded by major companies like Motorola and exciting sites like Medieval Times. Conduct your business transactions with ease thanks to free high-speed, wireless Internet access. If you need to consult with nearby corporations, Verizon and AT&T are in Schaumburg IL. The hotel's Business Center is also available around the clock if you need to prepare for your meetings. In the mood to do some shopping? IKEA and Woodfield Mall are right down the road. When you're done picking up some new threads, catch a show at the Improv Comedy Club, only two miles from the hotel. Schaumburg, IL is also home to the fun and entertainment of GameWorks, and you can't miss seeing a performance at Medieval Times & Dinner Tournament. After a day of traveling around the city and meeting with clients, return to Schaumburg, IL and hop in the hotel's outdoor pool or work out in the 24-hour Fitness Center. In the morning, you'll wake up to a free, hot breakfast buffet that features items like fluffy eggs, juicy sausage, our signature cinnamon rolls and fresh-brewed, 100% Arabica bean coffee. Call today to "Stay Smart" in this Chicago suburb!.

  • Features:
    • Free Breakfast
    • Pool: Seasonal Outdoor
  • Property Amenities:
    • 24-hour Front Desk
    • Elevator
    • Fitness Facilities
    • 24-hour Business Center
    • Laundry Facilities
  • Room Amenities:
    • In-room safe
    • Refrigerator
    • Microwave
    • Coffee/Tea Maker

Provided_by_yp_88_25

Editorial from

In Short
Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. Kids rule here: Children age 19 and younger stay for free when sharing a parent's room and as many as…

Key Points

  • IHG Rewards Club Members: Get better savings with YOUR RATE. Book hotels direct at holidayinnexpress.com for our lowest rates. You won't find these anywhere else.
 

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