A-Z Auto Center

★★★★★
You drive home our reputation.
  • 1686 Commonwealth Ave 1

    Brighton, MA 02135

    Map & Directions
  • 617-277-6600

Automotive

Automotive
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I got some work done to my car, and had a problem that started the day I picked it up. I called back thinking it might be related, and got an exasperated and annoyed response that it wasn't that but could be three other things related to

3
★★★★★

I got some work done to my car, and had a problem that started the day I picked it up. I called back thinking it might be related, and got an exasperated and annoyed response that it wasn't that but could be three other things related to

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Brought my new Audi in to have a protective film put on the front end. A-Z did a great job with the install. Not only was it much cheaper than the dealer, they were also very friendly.

2
★★★★★

Brought my new Audi in to have a protective film put on the front end. A-Z did a great job with the install. Not only was it much cheaper than the dealer, they were also very friendly.

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Freddy the owner was very responsive to the concerns I had about my repair. While the initial work had a few issues, he was very concerned to hear this, acknowledged them, and did what was necessary to make it right. I ended up very satisfied. If you have any issues with your repair for whatever reason, make sure Freddy knows about them.

2
★★★★★

Freddy the owner was very responsive to the concerns I had about my repair. While the initial work had a few issues, he was very concerned to hear this, acknowledged them, and did what was necessary to make it right. I ended up very satisfied. If you have any issues with your repair for whatever reason, make sure Freddy knows about them.

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These guys are like the big brothers that I never had! I have never had a family member take care of my car but I can only imagine that they would have the same care and consideration as A-Z Auto.

Being young and female, I am accustomed to being taken advantage of by garages. I can't say enough good about this place. They are honest to a fault. The quality of work they do is amazing and in my experience the customer service just keeps getting better and better. Through repeat encounters they made it clear that they are genuinely concerned with the wellbeing and safety of their customers. Plus, they do it at a more than reasonable price.

I initially brought my car in because the check engine light was on. Sadly, upto this point I had neglected any maintenance except oil changes for three years. As a result they found several small exhaust leaks that were causing the light to go on but offered to replace one at a time to save me money. Because I needed my car on weekdays, this meant that I had my car filling up a space in their garage every Saturday for minimal service until the problem was solved (changing out the next suspicious leaky hose). They fixed one possible culprit every week for about a month and waived all charges except parts citing their "inability to solve the problem the first time". Are you kidding me?? They could have done all the repairs at once but opted to do one at a time to save me money on unnecessary repairs!

I then asked them to fix my brake pads which they did for a price WAY below the competition and with a very short turnaround time. During this time I mentioned that I would be driving across the country soon. They insisted on looking over my car to be sure it would be safe for the trip, again for no charge. It was clear they were not scouting for additional repairs - I caught them tightening a few screws without even telling me and they didn't come back with anything that suddenly needed to be fixed. They really were simply concerned that I have a safe trip. They even insisted that I come back for a free coat of wax the morning I pulled out of town to protect my car's paint job.

In sum: Honest service, great mechanics, genuine concern for their customers, and competitive pricing. I have recommended them to all my friends.

5
★★★★★

These guys are like the big brothers that I never had! I have never had a family member take care of my car but I can only imagine that they would have the same care and consideration as A-Z Auto.

Being young and female, I am accustomed to being taken advantage of by garages. I can't say enough good about this place. They are honest to a fault. The quality of work they do is amazing and in my experience the customer service just keeps getting better and better. Through repeat encounters they made it clear that they are genuinely concerned with the wellbeing and safety of their customers. Plus, they do it at a more than reasonable price.

I initially brought my car in because the check engine light was on. Sadly, upto this point I had neglected any maintenance except oil changes for three years. As a result they found several small exhaust leaks that were causing the light to go on but offered to replace one at a time to save me money. Because I needed my car on weekdays, this meant that I had my car filling up a space in their garage every Saturday for minimal service until the problem was solved (changing out the next suspicious leaky hose). They fixed one possible culprit every week for about a month and waived all charges except parts citing their "inability to solve the problem the first time". Are you kidding me?? They could have done all the repairs at once but opted to do one at a time to save me money on unnecessary repairs!

I then asked them to fix my brake pads which they did for a price WAY below the competition and with a very short turnaround time. During this time I mentioned that I would be driving across the country soon. They insisted on looking over my car to be sure it would be safe for the trip, again for no charge. It was clear they were not scouting for additional repairs - I caught them tightening a few screws without even telling me and they didn't come back with anything that suddenly needed to be fixed. They really were simply concerned that I have a safe trip. They even insisted that I come back for a free coat of wax the morning I pulled out of town to protect my car's paint job.

In sum: Honest service, great mechanics, genuine concern for their customers, and competitive pricing. I have recommended them to all my friends.

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Backing out of my garage and not realizing the door was not all the way up, I violently ripped off the antenna from the roof of my Mazda CX-7. The force not only ripped off the antenna but also caused a dent in the roof and deep scratches in the paint. I had just bought it (<1300 miles!) and the the paint was a special metallic color (black cherry) which I was worried about being able to match. The dealer didn't do repair work, and I knew the Audy's through their gas station in Brighton, and had heard good things about their repair business. I couldn't be happier with the result of the work they did...I would defy anyone to find any evidence that work had been done on the car. No evidence of a dent, or deep scratches, and the paint was matched perfectly. They also replaced the antenna and repaired its connection so I have perfect reception. The cost was much less than I expected as well. Everyone there was courteous and helpful and they delivered the car freshly washed and cleaned...inside and out. I am generally skeptical of claims made when I am considering someone to provide services but Billy Audy and his crew lived up to his claim, at least in my experience, that A-Z was the best in Boston.

2
★★★★★

Backing out of my garage and not realizing the door was not all the way up, I violently ripped off the antenna from the roof of my Mazda CX-7. The force not only ripped off the antenna but also caused a dent in the roof and deep scratches in the paint. I had just bought it (<1300 miles!) and the the paint was a special metallic color (black cherry) which I was worried about being able to match. The dealer didn't do repair work, and I knew the Audy's through their gas station in Brighton, and had heard good things about their repair business. I couldn't be happier with the result of the work they did...I would defy anyone to find any evidence that work had been done on the car. No evidence of a dent, or deep scratches, and the paint was matched perfectly. They also replaced the antenna and repaired its connection so I have perfect reception. The cost was much less than I expected as well. Everyone there was courteous and helpful and they delivered the car freshly washed and cleaned...inside and out. I am generally skeptical of claims made when I am considering someone to provide services but Billy Audy and his crew lived up to his claim, at least in my experience, that A-Z was the best in Boston.

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I recently used a Groupon certificate for car detailing by A-Z Auto Center in Brighton. The result was terriblelittle better than a simple wash and wax with interior shampoo. The wheels had dirt still packed in the crevices and dirty film on all areas except the outer surface. The interiors and exteriors of the windshield and rear window were streaky. The wax finish had swirl marks in it, and the paint finish had many small scratches that were not taken care of. The roof still had tree sap stains on it. Although the door jambs and sills were cleaned, the seals on the trunk lid and hood had not been cleaned of debris and dirt. The headlights were filmy and finely scratched. The floor mats were still wet and stashed in the trunk along with some maps that had been soaked. And the radio was tuned to a station different than the one it is usually on, and volume was very loud. Based on this experience, I would not recommend the A-Z Auto Center for anything, and certainly not for auto detailing.

0
★☆☆☆☆

I recently used a Groupon certificate for car detailing by A-Z Auto Center in Brighton. The result was terriblelittle better than a simple wash and wax with interior shampoo. The wheels had dirt still packed in the crevices and dirty film on all areas except the outer surface. The interiors and exteriors of the windshield and rear window were streaky. The wax finish had swirl marks in it, and the paint finish had many small scratches that were not taken care of. The roof still had tree sap stains on it. Although the door jambs and sills were cleaned, the seals on the trunk lid and hood had not been cleaned of debris and dirt. The headlights were filmy and finely scratched. The floor mats were still wet and stashed in the trunk along with some maps that had been soaked. And the radio was tuned to a station different than the one it is usually on, and volume was very loud. Based on this experience, I would not recommend the A-Z Auto Center for anything, and certainly not for auto detailing.

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I had my windshield replaced in about an hour. I watched the whole process. Very professional and skilled. I'd recommend this company to anyone.

Stacy Greenspan

2
★★★★★

I had my windshield replaced in about an hour. I watched the whole process. Very professional and skilled. I'd recommend this company to anyone.

Stacy Greenspan

Pros: Thorough, knowledgable, fast

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Be very careful about about this repair shop. You bring the vehicle in for one problem and then you receive a phone call from them with a list of additional problems and "potential" problems which they suggest you repair and/or replace because "down the road there could be issues". They claim they would be saving you labor if you fixed the problems now rather than later. Despite being AAA approved, they do practice this ploy which unfortunately is common among so many garages. I would say be specific about your problem and be VERY CAREFUL about following any suggestions to fix other issues. Sometimes it's true that once a mechanic gets into a problem there may be more involved, but remember they make $ on labor, so often a small issue can morph into something labor intensive. I dont think they are rude as some have said here, but they will TRY and take advantage of anyone who appears to be vunerable. Fortunately my husband has some limited knowledge about mechanics, so he has been able to weed through some of the sales pitch to replace parts, etc. But we have ended up with repairs which probably were unnecessary just because we couldnt be sure. I would encourage anyone who has had a negative experience to report to AAA as they are supposed to meet certain standards to be listed as AAA preferred garage. I think they should stick to repairing vehicles damaged in accidents(which is the bulk of their primary repair business) as the insurance company is footing the bill. I think this is what AAA is judging them for(quality of repairs to vehicles damaged in an accident). I also think some of these positive reviews listed here could have been added by the company/friends. All and all they are in a convenient location, and accessible by T. So if you know specifically or at least have a good idea of what your problem is, stick to it and dont get swayed into preventitive replacement of parts and or repairs.

2
★★☆☆☆

Be very careful about about this repair shop. You bring the vehicle in for one problem and then you receive a phone call from them with a list of additional problems and "potential" problems which they suggest you repair and/or replace because "down the road there could be issues". They claim they would be saving you labor if you fixed the problems now rather than later. Despite being AAA approved, they do practice this ploy which unfortunately is common among so many garages. I would say be specific about your problem and be VERY CAREFUL about following any suggestions to fix other issues. Sometimes it's true that once a mechanic gets into a problem there may be more involved, but remember they make $ on labor, so often a small issue can morph into something labor intensive. I dont think they are rude as some have said here, but they will TRY and take advantage of anyone who appears to be vunerable. Fortunately my husband has some limited knowledge about mechanics, so he has been able to weed through some of the sales pitch to replace parts, etc. But we have ended up with repairs which probably were unnecessary just because we couldnt be sure. I would encourage anyone who has had a negative experience to report to AAA as they are supposed to meet certain standards to be listed as AAA preferred garage. I think they should stick to repairing vehicles damaged in accidents(which is the bulk of their primary repair business) as the insurance company is footing the bill. I think this is what AAA is judging them for(quality of repairs to vehicles damaged in an accident). I also think some of these positive reviews listed here could have been added by the company/friends. All and all they are in a convenient location, and accessible by T. So if you know specifically or at least have a good idea of what your problem is, stick to it and dont get swayed into preventitive replacement of parts and or repairs.

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I usually sign up for an account in order to review for either great service or awful service. Unfortunately, this will be one of the latter.

I came to these guys on March 28, 2010 on account of their incredible service rating. In short, precedent usually sets up for repeat, but in this case, I was short-shafted in the highest degree.

My car had received some damage in which I had called my insurance company to look at. The insurance company had given me a claim number and adjuster, as well as a third-party appraisal manager. Fortunately for me, the damage under the car was under $1000, and with a $300 deductible, I imagined that I would only pay the difference.

On the positive side, the repairs were completed within 4 business days and I was told to pick it up or suffer storage charges of $50/day. With this strong incentive I went to pick up my car, the repairs looked great, although I didn't receive a wash and vac service. All in all, they had told me ""that insurance would cover it and that I had to pay to pick up my car."" Wanting to avoid the storage fees and assured (not written) that everyone would be resolved, I paid the amount requested.

A day later, the insurance company called saying they would not cover ANYTHING due to the fact the appraisal people said there was NO damage whatsoever after dropping by the service center. Here is where it gets very gritty; the service center claims to me that it reported damage as given in my report, while also claiming the service center did not report damage to the appraiser. The appraiser reports to me that it has been looked at and appraised for near $455 dollars, but will add an addendum when it is finished. Contrary to that fact, the appraiser admits no damage to my insurance company and my insurance company refuses payment.

It seems that the disjunction between multiple people put A-Z auto center at fault (source), as well as my insurance company (recipient of false info). All in all, I am very unhappy that none of this was clearly explained and that I have to pay out of pocket. The insurance company was Commerce with AAA, adjuster named Nina who was highly hostile and uncooperative. I am moderately happy with the work, but I am frustrated beyond all hell with their insurance negotiation policies.

In the end, they give good service and great car washes, but when it comes to using your insurance to pay them for an auto collision/accident, it is not worth a second of your time to choose them. Take my heed of warning as you will, and hopefully you won't get scammed as I have. Best of luck in the future to all you motorists.

0
★☆☆☆☆

I usually sign up for an account in order to review for either great service or awful service. Unfortunately, this will be one of the latter.

I came to these guys on March 28, 2010 on account of their incredible service rating. In short, precedent usually sets up for repeat, but in this case, I was short-shafted in the highest degree.

My car had received some damage in which I had called my insurance company to look at. The insurance company had given me a claim number and adjuster, as well as a third-party appraisal manager. Fortunately for me, the damage under the car was under $1000, and with a $300 deductible, I imagined that I would only pay the difference.

On the positive side, the repairs were completed within 4 business days and I was told to pick it up or suffer storage charges of $50/day. With this strong incentive I went to pick up my car, the repairs looked great, although I didn't receive a wash and vac service. All in all, they had told me ""that insurance would cover it and that I had to pay to pick up my car."" Wanting to avoid the storage fees and assured (not written) that everyone would be resolved, I paid the amount requested.

A day later, the insurance company called saying they would not cover ANYTHING due to the fact the appraisal people said there was NO damage whatsoever after dropping by the service center. Here is where it gets very gritty; the service center claims to me that it reported damage as given in my report, while also claiming the service center did not report damage to the appraiser. The appraiser reports to me that it has been looked at and appraised for near $455 dollars, but will add an addendum when it is finished. Contrary to that fact, the appraiser admits no damage to my insurance company and my insurance company refuses payment.

It seems that the disjunction between multiple people put A-Z auto center at fault (source), as well as my insurance company (recipient of false info). All in all, I am very unhappy that none of this was clearly explained and that I have to pay out of pocket. The insurance company was Commerce with AAA, adjuster named Nina who was highly hostile and uncooperative. I am moderately happy with the work, but I am frustrated beyond all hell with their insurance negotiation policies.

In the end, they give good service and great car washes, but when it comes to using your insurance to pay them for an auto collision/accident, it is not worth a second of your time to choose them. Take my heed of warning as you will, and hopefully you won't get scammed as I have. Best of luck in the future to all you motorists.

Pros: Did the work in a timely fashion

Cons: They lied about reaching a settlement with insurance

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First of all I never have felt compelled to write a glowing review before but these guys take the cake. Greg is wonderful, and tells you exactly how the process works as well as put pictures on the web so you can see the work being done, will deal with your insurance for you, arrange for a rental for you and then deliver your vehicle not only excellently repaired but fresh and clean. It was by far the best auto repair experience I have had in 51 years. Just call Greg and you will be pleased.

2
★★★★★

First of all I never have felt compelled to write a glowing review before but these guys take the cake. Greg is wonderful, and tells you exactly how the process works as well as put pictures on the web so you can see the work being done, will deal with your insurance for you, arrange for a rental for you and then deliver your vehicle not only excellently repaired but fresh and clean. It was by far the best auto repair experience I have had in 51 years. Just call Greg and you will be pleased.

Pros: helpful, nice, efficient staff and full service for your car

.

I went to AZ because my car got damaged from ahit and run. They did exceptional work on my car and went beyond my expectations. I will definitely come back to get my car done here!

2
★★★★★

I went to AZ because my car got damaged from ahit and run. They did exceptional work on my car and went beyond my expectations. I will definitely come back to get my car done here!

Pros: awesome service, great work

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I recently took my mercedes in to A-Z auto center to get repainted and dent freed. From all the reviews I've read about this place I had high hopes and figured that my baby would be in good hands. I am glad that I choose A-Z over all the other places I looked at. Not only did they take care of my baby and do excellent work on my car, their customer service is excellent as well. They took care of all my needs, made sure I understood what needed to be done and answered all my questions. I actually want to give A-Z a 4.5 star rating, but I can't. I give a 4.5 because there were small details that I thought could have been done/handled better. I'm not sure if it is becuase when I took in my mercedes A-Z was very busy, or it is becuase I am used to very high standards when it comes to my car, or it could just be that I am a stickler for details. When I read other people's reviews about their cars being spotlessly detailed, I had hope the same too. However, my car was not as clean as when I take it to Mercedes for a basic wash or detailing. Another thing was that, they miss the fact that the mercedes emblem on the trunk of my car was missing and needed a replacement, (however they are getting that fixed). Other then that the scratches on my roof are still there, they said that it could be buffed off, but the scratches were too deep. In the end, I am actually satisfied with the work they did on my car, the amount of time it took, and the friendlness of everyone at A-Z, and also the fact that they did the hood of my trunk eventhough it was not in the original estimate, and that they did it for free. I highly recommend this place if you need your car fixed and I would definately go back there again if I need a repair job done. (Just don't set your standards too high, like me, and you will definately be happy with the results). Oh and lastly ask for Greg, I think he is the best.

2
★★★★☆

I recently took my mercedes in to A-Z auto center to get repainted and dent freed. From all the reviews I've read about this place I had high hopes and figured that my baby would be in good hands. I am glad that I choose A-Z over all the other places I looked at. Not only did they take care of my baby and do excellent work on my car, their customer service is excellent as well. They took care of all my needs, made sure I understood what needed to be done and answered all my questions. I actually want to give A-Z a 4.5 star rating, but I can't. I give a 4.5 because there were small details that I thought could have been done/handled better. I'm not sure if it is becuase when I took in my mercedes A-Z was very busy, or it is becuase I am used to very high standards when it comes to my car, or it could just be that I am a stickler for details. When I read other people's reviews about their cars being spotlessly detailed, I had hope the same too. However, my car was not as clean as when I take it to Mercedes for a basic wash or detailing. Another thing was that, they miss the fact that the mercedes emblem on the trunk of my car was missing and needed a replacement, (however they are getting that fixed). Other then that the scratches on my roof are still there, they said that it could be buffed off, but the scratches were too deep. In the end, I am actually satisfied with the work they did on my car, the amount of time it took, and the friendlness of everyone at A-Z, and also the fact that they did the hood of my trunk eventhough it was not in the original estimate, and that they did it for free. I highly recommend this place if you need your car fixed and I would definately go back there again if I need a repair job done. (Just don't set your standards too high, like me, and you will definately be happy with the results). Oh and lastly ask for Greg, I think he is the best.

Pros: Customer service, Great repair job, done in less time then qouted, conviently on the T

Cons: Parking

.

I am a 25 year old girl who knows NOTHING about cars so it would be real easy to lie to me and take my money. About 6 months ago i tore off my bumper and had it duck taped onto my car. I kept putting it off because of two reasons... 1) horrible experiences I have had a other auto centers. I cant tell you how many times I had been ripped off. 2) I am SO BROKE! \r
FInally my bumper came off on the highway so I HAD to fix it. I am new to the area so I was searching for good reviews. I called A-Z and spoke to Kathy at the desk who was so friendly and nice. THey told me to come in that same day to get it looked at. James looked at my car said that i would be getting ripped off if I had been told i needed a new bumper, because it was actaully the cover that was torn off. He was so honest and explained every little thing. He even showed me what was wrong and how he would fix it. He was willing to take my car right there to fix it, but i had to have it for work. I brought it that next morning. I brought it in at 8:30AM and picked it up at 1PM. I was so embarrassed when i dropped off my car because my car was so dirty and gross. The inside was full of dirt on the floors and had water bottles and napkins all over. The outside looked yellow not white. When I picked it up I couldnt get over that it had been fully detailed. I hadnt seen my car that clean since the day i bought it. The tires were waxed the inside was vaccumed/spotless. NO bottles/napkins/dirt. It looked 100% brand new. I would hoenstly take my car there just for the detailing (they do that there too). I couldnt get over it. I feel as though a huge weight has been taken off my sholders and I am so thankful for James! P.S. The price was UNREAL. I was charged about $800 LESS than what other places were saying over the phone. NO JOKE!!!!! I feel so releaved that i have a place to go in the event that I need some repairs... GO THERE

2
★★★★★

I am a 25 year old girl who knows NOTHING about cars so it would be real easy to lie to me and take my money. About 6 months ago i tore off my bumper and had it duck taped onto my car. I kept putting it off because of two reasons... 1) horrible experiences I have had a other auto centers. I cant tell you how many times I had been ripped off. 2) I am SO BROKE! \r
FInally my bumper came off on the highway so I HAD to fix it. I am new to the area so I was searching for good reviews. I called A-Z and spoke to Kathy at the desk who was so friendly and nice. THey told me to come in that same day to get it looked at. James looked at my car said that i would be getting ripped off if I had been told i needed a new bumper, because it was actaully the cover that was torn off. He was so honest and explained every little thing. He even showed me what was wrong and how he would fix it. He was willing to take my car right there to fix it, but i had to have it for work. I brought it that next morning. I brought it in at 8:30AM and picked it up at 1PM. I was so embarrassed when i dropped off my car because my car was so dirty and gross. The inside was full of dirt on the floors and had water bottles and napkins all over. The outside looked yellow not white. When I picked it up I couldnt get over that it had been fully detailed. I hadnt seen my car that clean since the day i bought it. The tires were waxed the inside was vaccumed/spotless. NO bottles/napkins/dirt. It looked 100% brand new. I would hoenstly take my car there just for the detailing (they do that there too). I couldnt get over it. I feel as though a huge weight has been taken off my sholders and I am so thankful for James! P.S. The price was UNREAL. I was charged about $800 LESS than what other places were saying over the phone. NO JOKE!!!!! I feel so releaved that i have a place to go in the event that I need some repairs... GO THERE

Pros: Honest, Nice, Fast, Reliable, Convenient. They go beyond what they have to.

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A-Z Auto Center is by far the best service center I have ever been to. As a woman I am always very cautious about estimates I'm given for service on my car. I had a list of items that needed to be addressed, most were minor, but a couple were pretty big. The guys at A-Z are wonderful. They were very patient and thorough with me as I asked a lot of questions, they carefully explained each and every part needed, the price, and approximately how long the labor would be. I felt very comfortable with all of the information I was given and was confident they were being completely honest. They repaired each and every issue, and in less time than estimated. The final bill was almost $300 less than what they quoted me and they gave me a 10% discount on all of the parts. Additionally they washed my car and vacuumed and cleaned the interior! It was such a nice bonus to pick up a sparkling car! That was above and beyond my expectations. One of the owners, Billy personally came out to introduce himself and thank me for my business and to make sure that I was satisfied with their work. I could tell he is an honest and sincere business owner and truly cares about his customers. I never expected to be treated so well at a car service business, I was very impressed and very happy with my experience from start to finish. All in all the customer service and work done by A-Z Auto Center was nothing but outstanding, professional, and completely satisfactory. I will never take my car anywhere else and highly recommend them to anyone!

2
★★★★★

A-Z Auto Center is by far the best service center I have ever been to. As a woman I am always very cautious about estimates I'm given for service on my car. I had a list of items that needed to be addressed, most were minor, but a couple were pretty big. The guys at A-Z are wonderful. They were very patient and thorough with me as I asked a lot of questions, they carefully explained each and every part needed, the price, and approximately how long the labor would be. I felt very comfortable with all of the information I was given and was confident they were being completely honest. They repaired each and every issue, and in less time than estimated. The final bill was almost $300 less than what they quoted me and they gave me a 10% discount on all of the parts. Additionally they washed my car and vacuumed and cleaned the interior! It was such a nice bonus to pick up a sparkling car! That was above and beyond my expectations. One of the owners, Billy personally came out to introduce himself and thank me for my business and to make sure that I was satisfied with their work. I could tell he is an honest and sincere business owner and truly cares about his customers. I never expected to be treated so well at a car service business, I was very impressed and very happy with my experience from start to finish. All in all the customer service and work done by A-Z Auto Center was nothing but outstanding, professional, and completely satisfactory. I will never take my car anywhere else and highly recommend them to anyone!

Pros: Great customer service, honest and fair quotes, and hours of operation (car can be picked up until 9pm)

Cons: nothing!

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Needing body work done on your care is always a nightmare and I went into it very skeptical because of frustrating experiences in the past. Quotes were all over the place, but I went with the lowest quote that came from A-Z. The work was done quickly and at the exact price quoted, which was greatly appreciated because I didn't want to go back and forth with the person who damaged my car. However when I got home in the bright sunlight, I noticed that the paint didn't quite match.\r
\r
This is not an abnormal thing. Doing body work on a car almost always guarantees that someone will notice if they use a close eye, especially if you go with the cheapest quote. Matching paint, aligning panels, and having a finished color that matches across plastic, metal, and other panels is not easy. I've repaired many cars myself and know that it really takes time and experience to get this right. Nonetheless, I was disappointed because I felt that the work was not what was expected and that I'd have to go through rounds of negotiation with the person who damaged my car and A-Z. \r
\r
James and Kathy proved my expectations of a frustrating encounter to get the work done 'right' to be completely wrong. They were great! James was patient and listened carefully as I walked through the car and where I felt the repairs were unsatisfactory. Rather than fighting with me and telling me that I was wrong about the car not matching or coming up with excuses, James simply fixed the problem. AND HE DID IT OVERNIGHT WITHOUT ADDITIONAL CHARGES to uphold the quote I was given.\r
\r
They do great work at A-Z and treat the customer the way they should be treated. Their prices were significantly below the 3 other shops that I looked at and it's a very professional place that you should feel comfortable in whether you know a lot or a little about cars. If you have a problem, treat them kindly and they're reward you with great service.

2
★★★★★

Needing body work done on your care is always a nightmare and I went into it very skeptical because of frustrating experiences in the past. Quotes were all over the place, but I went with the lowest quote that came from A-Z. The work was done quickly and at the exact price quoted, which was greatly appreciated because I didn't want to go back and forth with the person who damaged my car. However when I got home in the bright sunlight, I noticed that the paint didn't quite match.\r
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This is not an abnormal thing. Doing body work on a car almost always guarantees that someone will notice if they use a close eye, especially if you go with the cheapest quote. Matching paint, aligning panels, and having a finished color that matches across plastic, metal, and other panels is not easy. I've repaired many cars myself and know that it really takes time and experience to get this right. Nonetheless, I was disappointed because I felt that the work was not what was expected and that I'd have to go through rounds of negotiation with the person who damaged my car and A-Z. \r
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James and Kathy proved my expectations of a frustrating encounter to get the work done 'right' to be completely wrong. They were great! James was patient and listened carefully as I walked through the car and where I felt the repairs were unsatisfactory. Rather than fighting with me and telling me that I was wrong about the car not matching or coming up with excuses, James simply fixed the problem. AND HE DID IT OVERNIGHT WITHOUT ADDITIONAL CHARGES to uphold the quote I was given.\r
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They do great work at A-Z and treat the customer the way they should be treated. Their prices were significantly below the 3 other shops that I looked at and it's a very professional place that you should feel comfortable in whether you know a lot or a little about cars. If you have a problem, treat them kindly and they're reward you with great service.

Pros: Cost, Satisfying Customers

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I really enjoyed visiting A Z Auto Center today in Brighton, MA. All I needed was a headlight change and they were very eager to assist! Although they seemed swamped, Billy, one of the owners, took the time to listen to some of my concerns about some noise I was hearing in my engine. I told him I recently had a time tensioner that went out but was fixed this last week. He had a mechanic look into it and actually brought me back to have me look in my engine so both he and the mechanic could show me what looked incorrect. They advised I take my car back to the dealership where I had my service done, and have them review it. I appreciated Billy and his mechanics taking time to help me out. I'm always worried I'll get taken advantage of, especially when it comes to things I don't know too much about. But I didn't have to worry, Billy and his crew were great! There is no doubt that I'll be taking my car back for any future service. They know their business very well and I'll have no problem recommending them! If you are looking for knowledgable, well priced, and friendly staff, you would be silly not to check out A Z Auto Center.

2
★★★★★

I really enjoyed visiting A Z Auto Center today in Brighton, MA. All I needed was a headlight change and they were very eager to assist! Although they seemed swamped, Billy, one of the owners, took the time to listen to some of my concerns about some noise I was hearing in my engine. I told him I recently had a time tensioner that went out but was fixed this last week. He had a mechanic look into it and actually brought me back to have me look in my engine so both he and the mechanic could show me what looked incorrect. They advised I take my car back to the dealership where I had my service done, and have them review it. I appreciated Billy and his mechanics taking time to help me out. I'm always worried I'll get taken advantage of, especially when it comes to things I don't know too much about. But I didn't have to worry, Billy and his crew were great! There is no doubt that I'll be taking my car back for any future service. They know their business very well and I'll have no problem recommending them! If you are looking for knowledgable, well priced, and friendly staff, you would be silly not to check out A Z Auto Center.

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This place absolutely rocks. I've always been treated fairly and the work has been amazingly high quality. A few times I've asked worked to be done and have received calls from them saying, "Hey, you really don't need this done. We can do it for you anyway, or I can just save you a couple of hundred dollars and not do it." AMAZING honesty.

5
★★★★★

This place absolutely rocks. I've always been treated fairly and the work has been amazingly high quality. A few times I've asked worked to be done and have received calls from them saying, "Hey, you really don't need this done. We can do it for you anyway, or I can just save you a couple of hundred dollars and not do it." AMAZING honesty.

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Great service. Will exceed your expectations in any way possible. Would definitely do business with again in the future. Greg, my a-z rep, was always an easy phone call away and communicated all situations well. Great experience.

2
★★★★★

Great service. Will exceed your expectations in any way possible. Would definitely do business with again in the future. Greg, my a-z rep, was always an easy phone call away and communicated all situations well. Great experience.

Pros: great service, affordable, good location, hertz in building

Cons: parking

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This place is great. They are honest and efficient. Their website is amazing; you can look at pictures of your car as it gets fixed. Ask for Greg -- he is the best.

2
★★★★★

This place is great. They are honest and efficient. Their website is amazing; you can look at pictures of your car as it gets fixed. Ask for Greg -- he is the best.

Pros: Honesty, Efficiency, Website

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This place is great. The are so nice and accommodating. They ordered my car door and had it painted so that when I brought the car in they only had to put it on and buff things out. I had it detailed and it looks like a brand new car, but is really 5 years old. Their prices were very fair. I would recommend A-Z to everyone.

2
★★★★★

This place is great. The are so nice and accommodating. They ordered my car door and had it painted so that when I brought the car in they only had to put it on and buff things out. I had it detailed and it looks like a brand new car, but is really 5 years old. Their prices were very fair. I would recommend A-Z to everyone.

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Sparky and the guys at A-Z are the most honest, reliable mechanics I've ever used. They always explain what they are doing and why it needs to be done. They make you feel like a part of the family.

2
★★★★★

Sparky and the guys at A-Z are the most honest, reliable mechanics I've ever used. They always explain what they are doing and why it needs to be done. They make you feel like a part of the family.

Pros: Great Service, Reasonable Prices

Cons: No where comfortable and quiet to wait for your car.

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It was the first time I got into a car accident (bumper scratch/dent) and I was unsure of how to proceed. I had a brand new BMW and as you can imagine was really paranoid about body car shops having heard many horror stories of over charging or unneeded piece replacement / scam. Following my insurance companies guidance I selected a body car repair shop from the insurance's list, A-Z Auto Center was the one I chose. I came in on a morning to A-Z Auto Center and was greeted by the manager who efficiently handled the issue and set me up to have a rental pick me up at the center. My experience with A-Z Auto Center went smoothly in every way. I had a great experience with this center and I highly recommend the efficient, nice and professional staff at A-Z Auto Center. They gave me back the car a few days later like new, they also cleaned it inside and out at no extra charge.\r
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Their motto summarizes my experience ""Quality, Honesty, and Customer Service""

2
★★★★★

It was the first time I got into a car accident (bumper scratch/dent) and I was unsure of how to proceed. I had a brand new BMW and as you can imagine was really paranoid about body car shops having heard many horror stories of over charging or unneeded piece replacement / scam. Following my insurance companies guidance I selected a body car repair shop from the insurance's list, A-Z Auto Center was the one I chose. I came in on a morning to A-Z Auto Center and was greeted by the manager who efficiently handled the issue and set me up to have a rental pick me up at the center. My experience with A-Z Auto Center went smoothly in every way. I had a great experience with this center and I highly recommend the efficient, nice and professional staff at A-Z Auto Center. They gave me back the car a few days later like new, they also cleaned it inside and out at no extra charge.\r
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Their motto summarizes my experience ""Quality, Honesty, and Customer Service""

Pros: great customer service, they perform job as promised

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I cannot stand getting my car worked on because it is always such a hassle. I had a hit-and-run and a huge dent in my car. I went to the A-Z body shop because it was close and because I had always had a good experience at the A-Z mechanic shop. They were great. Tony there helped me to deal with all the details of my insurance company and handled most of it on his own. He quoted me quickly, going over all my options with me, and gave me very fair prices. He went out of his way to make sure I got the best deal for my money. And, they have a rental shop right there, so I was able to drop off my car and then drive away in a very inexpensive rental. Also, they finished my car earlier than they had promised. I was very happy, so when I had another dent a few weeks later (such is life), I didn't hesitate to go back and ask for Tony. I had a repeat of the excellent, no hassle service experience. I highly recommend it!

2
★★★★★

I cannot stand getting my car worked on because it is always such a hassle. I had a hit-and-run and a huge dent in my car. I went to the A-Z body shop because it was close and because I had always had a good experience at the A-Z mechanic shop. They were great. Tony there helped me to deal with all the details of my insurance company and handled most of it on his own. He quoted me quickly, going over all my options with me, and gave me very fair prices. He went out of his way to make sure I got the best deal for my money. And, they have a rental shop right there, so I was able to drop off my car and then drive away in a very inexpensive rental. Also, they finished my car earlier than they had promised. I was very happy, so when I had another dent a few weeks later (such is life), I didn't hesitate to go back and ask for Tony. I had a repeat of the excellent, no hassle service experience. I highly recommend it!

Pros: ambience, customer service, efficiency,

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I dropped off my car on New Year's Eve to replace the bumper and had it back Jan. 2 - all at a very reasonable price (I called a few other places for rough guestimates). Great customer service. This will be the spot for my future auto body/service needs.

2
★★★★★

I dropped off my car on New Year's Eve to replace the bumper and had it back Jan. 2 - all at a very reasonable price (I called a few other places for rough guestimates). Great customer service. This will be the spot for my future auto body/service needs.

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Took my car in for inspection, and failed. I couldn't fix the car that day, however, so they told me to go back another time. When I went back a week or so later, they remembered me right away, and fixed my car very quickly. I didn't even have to remind them that I needed a new inspection sticker; when I went to pick up my car; they had already put on a new one.

2
★★★★★

Took my car in for inspection, and failed. I couldn't fix the car that day, however, so they told me to go back another time. When I went back a week or so later, they remembered me right away, and fixed my car very quickly. I didn't even have to remind them that I needed a new inspection sticker; when I went to pick up my car; they had already put on a new one.

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a-z autobody did an outstandingjob of repairing my acura. They excelled in both quality and price. I highly recommendRoy and his team.

2
★★★★★

a-z autobody did an outstandingjob of repairing my acura. They excelled in both quality and price. I highly recommendRoy and his team.

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Excellant service, top notch detailing...made the paint look brand new on my silver BMW, and really lasts. Interior cleanig and leather conditionig really nice. Great price, good guys...Highly reccomended!

2
★★★★★

Excellant service, top notch detailing...made the paint look brand new on my silver BMW, and really lasts. Interior cleanig and leather conditionig really nice. Great price, good guys...Highly reccomended!

Pros: The work

Cons: Location (for me)

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A-Z Auto Center is one of the few auto body repair shops you can find nowadays. The manager himself will usually come up and talk to you and if he is unavailabe, one of his highly trained and certified employees is always available. Also, not only do they do an excellent job repairing your car, they set low prices and ensure that your car will be done as soon as possible. My car was even done two days ahead of time. This is a place you can trust with your car and you won't be disappointed. If you go to A-Z Auto Center and you aren't convinced that this is the best auto repair shop around, you must be crazy. They really go above and beyond.

2
★★★★★

A-Z Auto Center is one of the few auto body repair shops you can find nowadays. The manager himself will usually come up and talk to you and if he is unavailabe, one of his highly trained and certified employees is always available. Also, not only do they do an excellent job repairing your car, they set low prices and ensure that your car will be done as soon as possible. My car was even done two days ahead of time. This is a place you can trust with your car and you won't be disappointed. If you go to A-Z Auto Center and you aren't convinced that this is the best auto repair shop around, you must be crazy. They really go above and beyond.

Pros: Everything that you would expect to get from a auto body repair shop

Cons: nothing

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The work itself they did was great and the work was done for the stated price, no surprises.-- also, very responsive to issues or concerns and they will do what it takes to make the customer satisfied -- which is very hard to find nowadays. I'm very impressed with their customer service.\r

2
★★★★★

The work itself they did was great and the work was done for the stated price, no surprises.-- also, very responsive to issues or concerns and they will do what it takes to make the customer satisfied -- which is very hard to find nowadays. I'm very impressed with their customer service.\r

Pros: Very convenient on the T; work done for the quoted price; customer service

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I called az autoglass to get my windshield replaced in my dodge pickup. I was very happy with the service and the replacement. They were able to get me ""mopar"" glass and now it looks bran new again. I am very happy and satisfied. I will recommend them to everybody I know. If I need any glass replaced, AZ auto Glass will be the only people I call... Thank you!

2
★★★★★

I called az autoglass to get my windshield replaced in my dodge pickup. I was very happy with the service and the replacement. They were able to get me ""mopar"" glass and now it looks bran new again. I am very happy and satisfied. I will recommend them to everybody I know. If I need any glass replaced, AZ auto Glass will be the only people I call... Thank you!

Pros: They came to me and did my replacement @ my job sight.

Cons: NONE!! The BEST glass company I have dealt with Yet!

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I was in quite a dilemma. I was driving down the mass pike and a piece of ice blew off the top of a tractor trailer and completly smashed my windshield. I called my insurance company and they gave me the phone number to this glass company A Z auto glass. I called them and spoke to the nicest girl . She took all of my information over the telephone "" I DIDN'T HAVE TO DO A THING""and set the claim up in minutes.Before I knew it the technician was at my job installing my windshield. I do have to say it was refreshing to know that there is a company still out there that are customer friendly and care about me.

2
★★★★★

I was in quite a dilemma. I was driving down the mass pike and a piece of ice blew off the top of a tractor trailer and completly smashed my windshield. I called my insurance company and they gave me the phone number to this glass company A Z auto glass. I called them and spoke to the nicest girl . She took all of my information over the telephone "" I DIDN'T HAVE TO DO A THING""and set the claim up in minutes.Before I knew it the technician was at my job installing my windshield. I do have to say it was refreshing to know that there is a company still out there that are customer friendly and care about me.

Pros: they did all the work for me

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i just want to say that the people at az auto glass where the nicest from lisa in the office going out of here way to the installer dave who came to my house in the cold weather all in all i would never want to use anyone other then az to do my glass work

2
★★★★★

i just want to say that the people at az auto glass where the nicest from lisa in the office going out of here way to the installer dave who came to my house in the cold weather all in all i would never want to use anyone other then az to do my glass work

Pros: they do everything

Cons: nothing

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best place in Boston ,Best service by far Marco is the #1 brazilian, he will treat you right in a to z ,he should be made manager in view of his commitement to his job

1
★★★☆☆

best place in Boston ,Best service by far Marco is the #1 brazilian, he will treat you right in a to z ,he should be made manager in view of his commitement to his job

Pros: service

Cons: non

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Honest shop that has fair prices. This shop offers not only a car wash but engine repair & auto body work also. All work is top notch. Owned & operated by the same people from the A-Z up the street. \r

2
★★★★★

Honest shop that has fair prices. This shop offers not only a car wash but engine repair & auto body work also. All work is top notch. Owned & operated by the same people from the A-Z up the street. \r

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I got my car washed in 15 minutes without an appointment. I own a newer vehicle that I only hand wash, I never run it thru the car wash. A-Z hand washed, cleaned all windows and applied tire dressing for a great price. \r
I am thrilled I found this place plus I used a coupon that made a good deal even better. You can't beat the service and it was only $15. I recommend A-Z to anyone but especially to people that care about how nice & clean there car looks.

2
★★★★★

I got my car washed in 15 minutes without an appointment. I own a newer vehicle that I only hand wash, I never run it thru the car wash. A-Z hand washed, cleaned all windows and applied tire dressing for a great price. \r
I am thrilled I found this place plus I used a coupon that made a good deal even better. You can't beat the service and it was only $15. I recommend A-Z to anyone but especially to people that care about how nice & clean there car looks.

Pros: quick service, great location

Editorial from

Auto specialists also handle glass repairs and windshield replacement, installing glass that will maintain safety.

 

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