A Sight For Sport Eyes

★★★★☆
  • 1980 Willamette Falls Dr Ste 130

    West Linn, OR 97068

    Map & Directions
  • 503-699-4160

About A Sight For Sport Eyes

Sports & Recreation

Sports & Recreation
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Customer service/support sucks. I placed a super rush order and paid for overnight shipping because my daughter absolutely needs her prescription goggles and....after waiting 3 weeks for her goggles to be custom made, they shipped the order to the wrong address. For clarification, this wasn't a typo in the address...they actually shipped my order to a completely different address where I don't even reside. Clearly someone there can't read "shipping address" from the order form. Additionally, I had called a couple of times to check on the order progress and was told that they would call the lab and get back to me the very next day. It took me following up and calling to get a response back. I'm still waiting for my order to arrive. It is now going to be a couple more days for the whole shipping mess to get straightened out....but you can bet that I'm going to go get the prescription verified to make sure that they didn't mess it up too.

1
★☆☆☆☆

Customer service/support sucks. I placed a super rush order and paid for overnight shipping because my daughter absolutely needs her prescription goggles and....after waiting 3 weeks for her goggles to be custom made, they shipped the order to the wrong address. For clarification, this wasn't a typo in the address...they actually shipped my order to a completely different address where I don't even reside. Clearly someone there can't read "shipping address" from the order form. Additionally, I had called a couple of times to check on the order progress and was told that they would call the lab and get back to me the very next day. It took me following up and calling to get a response back. I'm still waiting for my order to arrive. It is now going to be a couple more days for the whole shipping mess to get straightened out....but you can bet that I'm going to go get the prescription verified to make sure that they didn't mess it up too.

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Business Response:

I do apologize for the error but we are all humans that work here :) We were able to re-route the package and you received it the next business day and your shipping charges were refunded. For clarification, this was an address you used to reside at. We had just missed the note to change the shipping address on the new order. We do see you have also reordered this product from us so I assume you were satisfied with the outcome?
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Shannen on the live chat or replying to emails was very quick, courteous & helpful. I ordered some prescription Bolles and they arrived within their specified timeframe and the prescription was right on! The glasses are excellent quality

3
★★★★★

Shannen on the live chat or replying to emails was very quick, courteous & helpful. I ordered some prescription Bolles and they arrived within their specified timeframe and the prescription was right on! The glasses are excellent quality

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Was looking for a pair of prescription sunglasses for road bicycling. Ordered a pair of Wiley X P-17 frames with NXT free form digital lenses. Used the online chat to dial down to the exact features I wanted/needed; then used the website order process to place the order right after Christmas 2010. About two weeks later, followed up to check the order status using the online chat per the website guidance. Was told the lenses were on backorder at the lens makers. Was offered an upgraded lens through the lens maker at no additional cost to me--I gladly accepted. The glasses arrived less than a week later. These are optically the best glasses I've ever had--clear or sunglasses--startlingly sharp. The frames are just what I was looking for--stylish and appear to be a light, yet durable design (they're made to military specs). The ordering experience was outstanding. Looking forward to getting out on the road with these soon.

5
★★★★★

Was looking for a pair of prescription sunglasses for road bicycling. Ordered a pair of Wiley X P-17 frames with NXT free form digital lenses. Used the online chat to dial down to the exact features I wanted/needed; then used the website order process to place the order right after Christmas 2010. About two weeks later, followed up to check the order status using the online chat per the website guidance. Was told the lenses were on backorder at the lens makers. Was offered an upgraded lens through the lens maker at no additional cost to me--I gladly accepted. The glasses arrived less than a week later. These are optically the best glasses I've ever had--clear or sunglasses--startlingly sharp. The frames are just what I was looking for--stylish and appear to be a light, yet durable design (they're made to military specs). The ordering experience was outstanding. Looking forward to getting out on the road with these soon.

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update (1-8-2011): This company delivered my prescription polarized lenses for my Smith Factor frames in a reasonable time frame. It seems that it is made with high quality and just as hoped. I have not tried them in an outdoors active

3
★★★★★

update (1-8-2011): This company delivered my prescription polarized lenses for my Smith Factor frames in a reasonable time frame. It seems that it is made with high quality and just as hoped. I have not tried them in an outdoors active

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Great site for kid's prescription swim googles. We unknowingly messed up the order and was contacted by their customer service dept. They corrected our order and it arrived before expected. Our son loves the new googles!

5
★★★★★

Great site for kid's prescription swim googles. We unknowingly messed up the order and was contacted by their customer service dept. They corrected our order and it arrived before expected. Our son loves the new googles!

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Like the other reviewer I ordered, did not get merchandise for months, refused legitimate refund, don't order with them.

3
★★★★★

Like the other reviewer I ordered, did not get merchandise for months, refused legitimate refund, don't order with them.

Pros: Horrible company

Cons: Not sure they are legit

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Ordered some goggles on Saturday from them and told them I needed the order by the next weekend for an event. They told me I needed to pay extra for the shipping which I agreed to do. The items never arrived. They checked and said it had been sent to another address. I asked for a refund and was told I could only have the refund after the merchandise arrived back. It has been 2 months since the order. Never saw the merchandise and never got a refund. Contacted my credit card company to dispute the charge.

1
★☆☆☆☆

Ordered some goggles on Saturday from them and told them I needed the order by the next weekend for an event. They told me I needed to pay extra for the shipping which I agreed to do. The items never arrived. They checked and said it had been sent to another address. I asked for a refund and was told I could only have the refund after the merchandise arrived back. It has been 2 months since the order. Never saw the merchandise and never got a refund. Contacted my credit card company to dispute the charge.

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0 out of 1 people found this review helpful.

Business Response:

This was refunded as soon as the product was returned. We apologize for the inconvenience but a product was shipped. Our website does state that if you are in a hurry, to email us so we can check stock to see if it can ship in your time line. You can see from our several good reviews on Amazon and Google Checkout that we do ship items in a timely manner.
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Ordered some goggles on Saturday from them and told them I needed the order by the next weekend for an event. They told me I needed to pay extra for the shipping which I agreed to do. The items never arrived. They checked and said it had

3
★★★★★

Ordered some goggles on Saturday from them and told them I needed the order by the next weekend for an event. They told me I needed to pay extra for the shipping which I agreed to do. The items never arrived. They checked and said it had

Cons: Poor service

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I can??t recommend anybody buying in A Sight For Sport Eyes

104 days later I didn??t have the lens I paid, neither my money neither an answer from ??A Sight For Sport Eyes??. But most important, I confirmed they were answering other customers.

I reclaimed PayPal to recover my money but i only could partially recover.

1
★☆☆☆☆

I can??t recommend anybody buying in A Sight For Sport Eyes

104 days later I didn??t have the lens I paid, neither my money neither an answer from ??A Sight For Sport Eyes??. But most important, I confirmed they were answering other customers.

I reclaimed PayPal to recover my money but i only could partially recover.

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Business Response:

We emailed you several times. You ordered prescription lenses only, no frame so we couldn't make lenses only with no frame. We emailed you that the cost of the frame would be additional and you didn't want it so we canceled and refunded this order as soon as we heard back from you. You can see from our several good reviews on Amazon and Google Checkout that we do ship items in a timely manner.

More about A Sight For Sport Eyes

Prescription ski goggles, swim goggles, sports goggles, and more.

Editorial from

Specializes in protective eyewear and glasses for various sports; brands include Bolle, Gargoyles, Nike and Vuarnet; shipping and online ordering available.

 

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