Holiday Inn Louisville East - Hurstbourne

★☆☆☆☆
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  • 1325 South Hurstbourne Parkway

    Louisville, KY 40222

    Map & Directions
  • 502-208-4546

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Very disappointing. Stayed at this Holiday Inn, Louisville East-Hurstbourne, for two nights in September, on 5th floor. Immediately following this stay, my wife and I noticed many bites on my son who sleeps on our bedroom floor next to my suitcase I routinely keep in our room. When we noticed a bug on me one night, we pulled back our mattress and found several bed bugs. What followed was a $2,250 tab to an exterminator to heat our home, as they had spread to other areas very quickly.

When reported, the hotel Manager verified a small incident in my room. The Manager originally extended 5000 pts. When pressed for some consideration of my $2,250 exterminator fee, the room cost was refunded. I am still stuck with an exterminator bill for which they would not help. Unfortunately, I am in the process of having to pursue a legal solution.

I have traveled over 20 years and never had a bed bug issue until after staying at this hotel. Would not recommend.

1
★☆☆☆☆

Very disappointing. Stayed at this Holiday Inn, Louisville East-Hurstbourne, for two nights in September, on 5th floor. Immediately following this stay, my wife and I noticed many bites on my son who sleeps on our bedroom floor next to my suitcase I routinely keep in our room. When we noticed a bug on me one night, we pulled back our mattress and found several bed bugs. What followed was a $2,250 tab to an exterminator to heat our home, as they had spread to other areas very quickly.

When reported, the hotel Manager verified a small incident in my room. The Manager originally extended 5000 pts. When pressed for some consideration of my $2,250 exterminator fee, the room cost was refunded. I am still stuck with an exterminator bill for which they would not help. Unfortunately, I am in the process of having to pursue a legal solution.

I have traveled over 20 years and never had a bed bug issue until after staying at this hotel. Would not recommend.

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Message from Holiday Inn Louisville East - Hurstbourne

IHG Rewards Club Members: Get better savings with YOUR RATE. The hotel is currently under full renovation until April 2016 with some area closures, including pool and fitness center. There may also be some noise! Renovation to be completed by May 2016. Located in the heart of Louisville's East End , the Holiday Inn Louisville East - Hurstbourne boasts exceptional service and quality accommodations for your trip to the greater Louisville area. The hotel's I-64 locale provides easy access to all this city has to offer. This Louisville, KY hotel's location puts you minutes from the city's best, including the Louisville Zoo and Kentucky Derby Museum . Take a trip along the Ohio River on the Steamer Belle of Louisville . At the Louisville Slugger Museum , you can get a glimpse of an important aspect of America's favorite pastime. On your Louisville business trip, the hotel's I-64 location offers easy access to companies and business parks, including Bluegrass Industrial Park, GE and Ford Motor . With 16,000 plus sq ft of flexible meeting space , the hotel can easily host a conference or event. The free Wi-Fi access and business center help you stay connected. Enjoy a carefree Louisville vacation with the hotel's incredible amenities, which include an on-site restaurant and lounge. The hotel's friendly staff looks forward to welcoming you to Louisville!

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In Short
Since its 1952 debut in Memphis, Tenn., Holiday Inn has become one of the most recognized hotel brands in the world. Kids rule here: Children age 19 and younger stay for free...

 

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