I just recently got back from my 1st trip to New York. I was very excited, but admit that I had no idea what to expect. I didn't even really have a plan. I just wanted to see the city and sights. That brings me to Image Rent a Car. The Image representative was so friendly and helpful. She helped me first of all by making sure everything was in order with my reservation, car requests (it was so clean!) etc. Then secondly, the rep was very knowledgeable in suggesting different sights and restaurants that I might be interested in. If I had not had that help, I would not have enjoyed my trip nearly as much as I did. Thanks to Image Rent a car. I will definitely be using your company again and referring all my friends to you. Well done!
5 out of 5 people found this review helpful.
Myself and 14 other friends are currently holidaying down from here in the U.S.A from Australia in celebration of finishing University. One of our biggest challenges was finding large enough transportation to support our group for our East Coast road trip, but orgainising it all through Image Rent A Car was an absoulte breeze!
The lady we spoke with to organise rental was the epitome of exceptional customer service! She even organised DELIVERY of the van itself to JFK airport for us! Condition of the vehicle was immaculate, and although it took a bit of time to adjust to driving on the other side of the road, it suited our needs perfectly, and worked out a considerable amount cheaper than what it would have cost for our big group to rent numerous cars for our road trip. All in all, it was one of the most convenient and cost effective choices we'd made on our entire U.S trip, and would very highly recommend Image Rent A Car across the board for service, cost and quality!
5 out of 5 people found this review helpful.
I am writing to let you know about 10 satisfied customers..ME AND MY FAMILY! Please see attached photos of the gan g with the van.
We recently traveled to Myrtle Beach, SC in one of your Dodge Sprinter Van(mini bus??)..Great experience_ very spacious,comfortable and surprisingly fuel efficient.
During our road trip many people asked me "What the heck is that monster?"..a few wanted to know where we rented it and some wanted to look at the passenger cabin and the amazing trunk space..one wanted to know the size of the engine and the displacement (now how would I know that?).
The service provided by Josh (he answered all my questions and booked my reservation), and Marcy, who did all the registration and paperwork (with a smile and a sunny attitude) was excellent. I write this because I am from the hospitality industry myself and know how important it is for our informed associates to interact pleasantly with all the guests. Please pass on my thanks to both- Josh and Marcy.
By the way, at some point in our road trip, we called the tel# on the key-chain to find out what frequency to use on the FM to get audio on the DVD..once again the answer was forthcoming and accurate.( Did not get the name of the person I spoke to..it was a male).
Great service + Great Product..Thanks.
If I can ever be of any assistance in helping you locate a Marriott Product, please do not hesitate to call me.
I know I will be renting again from YOU in the near future.
Ramesh Malkani - Controller
LaGuardia Courtyard by Marriott
"Your New York Connection"
90-10 Grand Central Parkway
East Elmhurst, NY-11369
Tel : 718 308 4762 Fax :718 446 1922
6 out of 6 people found this review helpful.
Thanks a lot for responding to my e-mail regarding CDs left in a rental car. I went by your JFK Airport location to pickup another rental car today Monday, February 4, 2008. The staff at JFK location gave me the CDs. I would like to thank you and your IMAGE Car Rental stuff for your honesty, trustworthy and professionalism exhibited. Surely, every little thing counts in business. That is why I keep coming to Image for all my car rental needs. I value your professionalism very much. Sincerely - David
11 out of 11 people found this review helpful.
Thank you for your inquiry. Yes, I picked up the car for 2-weeks.. Thank you for your assistance. This is my second time renting through you. Last year I rented a BMW 650 for my husband's 50th and was impressed with your personal attention and everyone in your office. I would recommend your rental agency to my friends. Best regards, - Ann
13 out of 13 people found this review helpful.