Spa Claremont

From rude staff that lies to you when you try to book an appointment to missing spa attendants and masseuses who don't understand what "firm" means, I am very upset with the Claremont. I have come here many times before and ever since the change in ownership to KSL, the Spa has been a joke. The prices have become ridiculously high and now they even charge an extra $5-$10 on everything from Friday to Sunday---just because they can. I'm tired of paying that kind of money and hearing people carry on conversations outside my treatment room and not being taken care of to ensure that MY needs are being met, not the staff person's needs. I'm fed up with the Claremont. They now have a limited spa menu with bigger prices. It's a joke for anyone who has been a longtime client...like me.

I was disappointed with the experience from beginning to end (including dinner afterwards). I was pretty shocked to receive such poor service after a friend with superlative taste recommended the Claremont. Do yourself a favor and locate your nearest Aveda spa if you want real spa treatment. I've yet to try Bliss in San Francisco but may brave the drive in from the bucolic east bay if this is the best to be had here. I'd like to think the staff are overworked, but the poor service seemed endemic.

I've been to Spa Claremont five or six times, and my feeling on this place is mixed. One time I had a body wrap and the treatment room was right next to the main hallway. Throughout my treatment I could clearly hear the conversations of everyone passing by, and the stomping on the stairs were distracting. I was frustrated that my supposedly "relaxing" treatment was full of noises. Another time I had an aromatherapy massage, and the experience was decent except my treatment time was slightly cut short. My boyfriend and I also tried couples massage once, and we enjoyed the service but I found the women's dressing room / shower area to be extremely crowded. Having to wait in line to take a shower after my treatment was not acceptable to me. My most recent unpleasant experience with the spa is that they mixed up my appointment date and left me a voicemail confirming the wrong date. I played back their message to me several times to make sure I didn't misunderstand them, and it was clear that there was a mix up somewhere. Upon calling them back and worried that I won't be able to schedule anything for the day I wanted, the staff receptionist rudely insisted that she didn't make any mistake and it was me who "heard" things wrong. Then she hung up on me. I just can't believe the customer service at Spa Claremont is so poor!! I've put up with the little annoyances from the spa before due to the fact that I live in the East Bay and it's certainly more convenient to drive to this nearby spa versus a trip into the city on the weekend. After the lastest experience, I'm sure I won't go back for any more poor and unprofessional treatment by the staff.

you would think that a hotel with such caliber would have a great spa. NO!!! not the case at all..instead they rip you off like no other and send you home MAD because you spent a shitload. dont do it!

I am a big fan of spa and I used to go to south east asia for spa treatment. I have the bamboo and lemongrass scrub treatment in here. This is supposed to be a 50 mins treatment for $120.

The lady first applied scrub on my body for around 5-10 mins, then rinsed my body (5 mins), dry my body, then use 2 large wet (hot) towels and put them on the front side of my body, I guess that's what they call wrapping (5-10 mins). I was left there for the rest of the time. The towel turn cold during my 'resting' time. After sometime, the lady came over and told me the treatment was done (!). I was so surprised as there is not even a single drop of lotion applied on my body and I was let go.

The hotel with good view and restaurants. The spa is old and crowded with people. Spa room is ugly and no decoration. I have to line up for shower and I don't feel relax at all. This Spa is a joke and it is not comparable with the spas in Asia. The price is simply outrageous given the treatment that I received.