House Pro, Inc.

How many times House Pro has been to my residence I don't know, but I have had to be personally involved in every single one of their visits to make sure the problems are rectified. They have rarely fixed the root cause of the problems, only treated symptoms, like clogged drains, for example. This means I have to call them back repeatedly for the same problem. Their technicians are all of differing skill levels and attitudes, which means you better hope you get a good one. Also, NEVER sign a maintenance agreement with them because it's worthless. They say they offer 10% discount on parts and labor and 24 hour service, but the 10% ends up being meaningless because of all the calls due to irregular service, and the "24 hour service" part of it applies to everyone who calls. It's frankly, a scam. Oh, and if you let them do a diagnosis on your home, expect to fail. This way they can replace everything you have with brand new equipment...which isn't covered in their service agreement either. Go figure.

Pros: They know what an air-conditioner is.

Cons: They often don't do a thorough job of fixing it.

Posted 07/15/09

Very knowledgeable, the technician did not try to push a sale, but rather underlined which parts may fail in the future. Overall a very good experience.

Posted 03/16/09

I had House Pro inspect the HVAC contractor that my builder chose. I had them inspect my house during construction to insure quality of install and proper equipment sizing. The service tech arrived on time and was very professional and polite. He was very knowledgeable and took the time to explain everything in detail. He even made some recommendations on other issues that I had not originally thought of. I was very pleased with the House Pro staff and service.

Posted 10/28/08

Not just your average A/C Company. The Tech was clean cut, put shoe covers when he came in. He asked me a lot of questions and walked me through step by step of what we needed to fix. Very thorough diagnostic. Set me up with a maintenance plan to prevent problems and save me money on electricity. Polite, Honest and complete. I recommend House pro for sure!!!

Pros: Clean, Fast, Complete

Cons: none really

Posted 10/23/08

super customer service , a/c went out saturday at 3pm , had a dinner party at 7pm . they showed up and temp fixed system till monday and did about a ZILLION point check up up fixed the system permenatly. i am now on a low cost "maintence and tune up " program.. COULD NOT BE HAPPIER

Posted 10/20/08