Charlie Palmer Steakhouse @ Mandalay Bay

My wife and I regularly eat out and at a variety of different restaurants,it is also fair to say we enjoy our food.As we had been bitterly disappointed the night before at Bartalotta restaurant in the Wynn Hotel we decided to try Charlie Palmers.
We booked a table for 8-30pm and arrived at approx 8-45pm.We were greated by very friendly staff and shown to our table,a quiet romantic table,as requested,in the corner.Our waiter arrived and took our drinks order and another guy arrived with a selection of warm fresh breads,which were free of charge,unlike the Bartalotta the night before.I chose the shrimp cocktail followed by the surf and turf option whilst my wife had carpaccio followed by the fillet.
Wow the shrimps were large and tasty but the carpaccio just melted in the mouth.Onto the mains each dish was served with a sauce on the side which I personally prefer and were beutifully presented on white plates.The lobster was delicious but the fillet was possibly the best either of us have ever eaten,it was so tasty and so tender.
This was the best meal we ate during our stay in vegas,excellent service,excellent food and great value for money,if only all restaurants were like this.Well done to everyone involved at Charlie Palmers.
We will definately be back and have already started recommending this restaurant to everyone.
Do yourself a favour next time you are in Las Vegas.............eat at Charlie Palmers.
Two very satisfied customers from London, England.

I took my best friend to dinner here for her bday a few weeks ago. We both had the most amazing filets ever!! I love filet and I love going to different steakhouses in Vegas to try them. This is now on my top list of favorites. The service was outstanding and the restaurant itself was very welcoming and cozy. Our waiter recommended a delicious dessert to finish off our excellent dinner. Overall, I would recommed Charlie Palmer's to anyone!

There was a group of 6 of us, in our late 20's, that chose Charlie's for the good reputation. It was a Sunday evening&the restaurant was probaly 25% full. Being that it wasn't a busy night, I would've expected more attentive service.Instead, our waiter was inattentive & was even CONDESCENDING. A person in our party is pretty knowledgeable about wine and was pretty inquistive with the waiter about their wine selection, as any wine enthusiast would be. I asked the waitier about their Kobe &American beef. The waiter seemed to think that my curiosity about this was unusual & commented,"Are you guys in the restaurant business?" I said NO, why? He replied, "well you & that guy asking about the wine just seem to know alot." Do we have to be in the business to know about wine & food? Or is it possible that we are knowledgeable patrons that want to know what they are getting for their money? It was very insulting to me that he didn't seem to think it was possible that us younger people could know that much about food& wine unless "we were in the business." When I got the Kobe beef, I was unhappy with quality (the marbling was concentrated in areas rather than marbled well throughout the steak) & metnioned this to the waiter. He responded rudely, that it couldn't have been bad quality. So, I complained to the mgr about how unhappy i was with the service & just as I was speaking with him, the chef happened to walk up. I said how I felt about the Kobe & the chef responded very defensively. I said that I've gotten very good quality Kobe from Cut in Beverly Hills& he snapped back that he gets his Kobe beef from there too. Fine, but he could've at least acknowledged that maybe there was merit to what I was saying. I can at least say that the rest of the steaks we ordered (filet, rib eye) we're great quality. I believe that alot of restaurants are forgetting that the high prices they charge should not only be accompanied by high quality food, but by great service as well.

Upon arrival (8:40pm) the host inquired if all the party was present and we responded that "not yet". In five minutes, we responded to the host all were present. Host did not respond back to our group who had congregated outside for at least a half-hour until asked when our table will be ready. Host responded that it will take a few more minutes at which time we decided to leave. Host did not apologize or usher the group to seat in the lounge area and have some cocktails. We have complained to the manager of the restaurant and relayed this incident to at least 50
people -- who all agree that the restaurant did not practice exceptional customer service techniques.
The lack of accommodations by the host(s) and the response by the manager reflects an attitude that the customer need not be taken care of -- Poor customer relations!

My wife and I thought this was the best food, service and ambiance in Las Vegas. The servers were helpful and friendly without being overly so. The food was simply but elegantly prepared.