Heathman Hotel

The Heathman! One of Portland's most upscale hotels! But some of the worst communication amongst staff I have ever seen. First they gave away our specifcally-reserved room minutes before we arrived! Even after checking in person twice that I was to get a room overlooking the Grand Floral Parade route. Being told that my reservation was mark so as to not have the room moved. We were upgraded to another room but our plans to watch the parade from the comfort and dryness of the hotel were ruined. In the evening when my partner fell in the hall and I called room service to bring some bandages for his arm, no one ever arrived. I had to call 3 times before someone brought something the next day. In the middle of our 2-night stay a guest services person walked into our room and told us it was marked to be vacated. At the end of our stay as we tried to check out I was charged for mini bar items we didn't use and then charged $600 for the room when we had a prepaid coupon we had purchased at a silent auction months before. Needless to say that they zeroed out all of our charges when I explained to them the horrific and continual issues we had at during our visit. Not to mention the $6.25 for a drink in the bar where the booze was non-existent. The Heathman was always very apologetic every time something was amiss. I just have never seen so many things go wrong and the no employee knew anything we had mentioned to several others before. Dustin should be fired, Amy commended for trying to correct his errors. They all should learn to discuss patrons desire and needs before leaving for the day. I will never stay at the Heathman again and will make sure my friends are aware of the extremely bad treatment we received!

My family and me arived in Portland for the first time. Our stay at the Heathman Hotel was the finest experience we ever had. The staff was extremely helpful on anything we asked. The restaurant was fantastic. ( The bartender was very helpful ) We can't wait to visit again. Thank you for everything. The Valdez Family..

We are from Seattle and came down during the big storm of '06 when all of the Eastside of Seattle had no power. We decided to avoid downtown Seattle and make a vacation out of it and goto Portland. We had an American Express Concierge recommend a hotel in the four star range. The Heathman was a great choice, right in the middle of everything. We got a double bed room and it was nice and roomy, since we could not get a room with a single king bed. We were not picky since we were already driving to Portland when we booked the stay. They invited our 40 -lb dog with no problem and everyone was friendly. There was a park behind the hotel that connected to the campus of Portland State, and we were three box from Saks and Nordy's. We stayed for 2 nights. We only ordered midnight snacks and breakfast for room service and it was decent. I usually have some problem sleeping on hotel beds, even nice hotels, but this one proved no problem. I think we had some kind of pillow top bed. They offered temperpedic beds also (we have one at home, and I would have preferred if I knew) The lobby looked very nice, but we could not enjoy it with the doggy. The Hilton was across the street, it looked nice but not as cozy...

My wife and I stayed here on our wedding night and had no complaints. The check in/out process was very simple and the staff was super friendly and helpful. Our room was very nice and comfortable, one of the best rooms I have ever stayed in. The location is also supringsly easy to get to. I was a bit worried with all the traffic out front, but the staff does a great job of making everything as easy as possible for customers.

All I can say is WOW!!! The hotel is absolutely gorgeous. The Heathman makes you feel like a King as soon as you walk in. The bed menu is great, it allows you to choose what kind of mattress you desire. Too cool!! The marble bar is nice, and serves great drinks. The restaraunt looks nice, we chose to have room service for a romantic evening. Their romantic package is worth the money. We also had a couples massage that was wonderful. I have never been so relaxed in my life! If you like historical hotels with great service this is the place for you. We had a Renaissance Room that was very comfortable. The 2 bathrooms made getting ready in the evening and morning easy for us. We will definitely be back!!!!