LaBelle Day Spas & Salons

★★★★☆
  • 36 Stanford Shopping Ctr

    Palo Alto, CA 94304

    Map & Directions
  • 650-326-8522

Personal Services

Personal Services
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I had an amazing Facial at LaBelle. I am so pleased with my entire experience here!

5
★★★★★

I had an amazing Facial at LaBelle. I am so pleased with my entire experience here!

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Had a wonderful day at the salon the ladies always nice and friendly their like my best friends! Thank you I will be back in two weeks! See yah.

5
★★★★★

Had a wonderful day at the salon the ladies always nice and friendly their like my best friends! Thank you I will be back in two weeks! See yah.

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.

I went to LaBelle today for the first time..I was walking around Town and Country and realized my hair was looking a little shaggy. The young man at the desk, although slightly feminine, was extremely helpful and out going. Great customer service. I cant remember my stylist's name but I got a wonderful haircut and will definately be back!

5
★★★★★

I went to LaBelle today for the first time..I was walking around Town and Country and realized my hair was looking a little shaggy. The young man at the desk, although slightly feminine, was extremely helpful and out going. Great customer service. I cant remember my stylist's name but I got a wonderful haircut and will definately be back!

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.

Ask for Shannon. If you are tight and stressed out, do the 80 min massage. They first loosen you up and then focus on the problem area. Once done, take a nice steam bath or relax in the resting room. This and Los Gatos Spa are my two favorites for South Bay Massages.

5
★★★★★

Ask for Shannon. If you are tight and stressed out, do the 80 min massage. They first loosen you up and then focus on the problem area. Once done, take a nice steam bath or relax in the resting room. This and Los Gatos Spa are my two favorites for South Bay Massages.

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I want to thank Sarah she is awesome and did a great job. Thank you.

5
★★★★★

I want to thank Sarah she is awesome and did a great job. Thank you.

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I found out that this place recently remodeled so I tried it today. Normally, I go to the one in Stanford. I really like what they did with the place. It's very relaxing and pretty. I had a massage with Dorothy. I gotta say that she worked wonders with knots. She has really strong good hands and adjusted pressure as I requested.

5
★★★★★

I found out that this place recently remodeled so I tried it today. Normally, I go to the one in Stanford. I really like what they did with the place. It's very relaxing and pretty. I had a massage with Dorothy. I gotta say that she worked wonders with knots. She has really strong good hands and adjusted pressure as I requested.

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.

The waiting area was nice, calming etc. Before the massage you get in a robe and they soak your feet in warm water with stones and give you this warm little airplane neck support pillow stuffed with flowers and seeds and things that smell nice but not overpowering. and there's a fire and other relaxed looking people.

5
★★★★★

The waiting area was nice, calming etc. Before the massage you get in a robe and they soak your feet in warm water with stones and give you this warm little airplane neck support pillow stuffed with flowers and seeds and things that smell nice but not overpowering. and there's a fire and other relaxed looking people.

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.

Always great! Everyone is very gracious! Kate is a very good employee! She deserves a raise!!!!

5
★★★★★

Always great! Everyone is very gracious! Kate is a very good employee! She deserves a raise!!!!

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My honey and I sampled some massages here the other day.. You have to try the couples massage... you will love it! I would have to say that this was the massage of my life, My husband thought highly of his therapist as well, we can not remember her name but it was wonderful. Afterwards, we had a delightful walk around chinatown .. hand in hand and very satisfied!

5
★★★★★

My honey and I sampled some massages here the other day.. You have to try the couples massage... you will love it! I would have to say that this was the massage of my life, My husband thought highly of his therapist as well, we can not remember her name but it was wonderful. Afterwards, we had a delightful walk around chinatown .. hand in hand and very satisfied!

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.

If I could live at La Belle Day Spa, I would pack my bags immediately and head straight there. This full service spa features services such as massages, mani/pedis, haircuts, facials and even clinical procedures; talk about your one stop shop! The atmosphere is so relaxing in this small but luxurious spa, that you forget you are in the heart of Union Square

5
★★★★★

If I could live at La Belle Day Spa, I would pack my bags immediately and head straight there. This full service spa features services such as massages, mani/pedis, haircuts, facials and even clinical procedures; talk about your one stop shop! The atmosphere is so relaxing in this small but luxurious spa, that you forget you are in the heart of Union Square

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Mina and Helen did a great job!! Joan helped me a lot with my make up. I appreciate everything you all do!!!

5
★★★★★

Mina and Helen did a great job!! Joan helped me a lot with my make up. I appreciate everything you all do!!!

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Chuck is always a joy to work with and talk to! He is very personable and he makes the visit very good! Thank you!!

5
★★★★★

Chuck is always a joy to work with and talk to! He is very personable and he makes the visit very good! Thank you!!

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.

They have the best customer service and facility! Beautiful treatments and excellent technicians that are always professional and nice!!

5
★★★★★

They have the best customer service and facility! Beautiful treatments and excellent technicians that are always professional and nice!!

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.

I just had an amazing Therapeutic Massage done at LaBelle Days Spas and Salon and it was an amazing experience. I will definitely return again for another massage. I am so happy that I found this spa! Thank you!

5
★★★★★

I just had an amazing Therapeutic Massage done at LaBelle Days Spas and Salon and it was an amazing experience. I will definitely return again for another massage. I am so happy that I found this spa! Thank you!

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.

I love it here! They pamper me the way that I want! I get so relaxed and rejuvenated every time I leave there! They know how to make me feel at one with my body!

5
★★★★★

I love it here! They pamper me the way that I want! I get so relaxed and rejuvenated every time I leave there! They know how to make me feel at one with my body!

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I cannot believe how awesome a job my wife says you did! I am so glad I bought her that spa day for Christmas! I guess I am going to have to get her one more frequently now! It is totally worth it!!

5
★★★★★

I cannot believe how awesome a job my wife says you did! I am so glad I bought her that spa day for Christmas! I guess I am going to have to get her one more frequently now! It is totally worth it!!

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.

I love going in here every 2 weeks or so! They are affordable and they do a great job!! I hope everybody could experience the greatness that is Labelle Day Spa & Salon!!!! Thank you for the time you have given me!!

5
★★★★★

I love going in here every 2 weeks or so! They are affordable and they do a great job!! I hope everybody could experience the greatness that is Labelle Day Spa & Salon!!!! Thank you for the time you have given me!!

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I want to thank Sarah for her compassionate,, caring, and pleasant attitude! She is so conscientious and knowledgeable. It is obvious she has a passion for this calling! Labelle is fortunate to have her! Thank you for the great experience!!!

5
★★★★★

I want to thank Sarah for her compassionate,, caring, and pleasant attitude! She is so conscientious and knowledgeable. It is obvious she has a passion for this calling! Labelle is fortunate to have her! Thank you for the great experience!!!

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I just had an amazing facial done at LaBelle Day Spas and Salons. I left feeling so relaxed and my skin felt amazing. I would recommend them to anyone!

5
★★★★★

I just had an amazing facial done at LaBelle Day Spas and Salons. I left feeling so relaxed and my skin felt amazing. I would recommend them to anyone!

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Angie is so wonderful! She has saved my nails and made them healthy again!

5
★★★★★

Angie is so wonderful! She has saved my nails and made them healthy again!

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I just had a beautiful updo done by LaBelle and it looked amazing! I explained to them what I wanted and they did exactly what I asked! I am very happy with the results!

5
★★★★★

I just had a beautiful updo done by LaBelle and it looked amazing! I explained to them what I wanted and they did exactly what I asked! I am very happy with the results!

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.

I have had my makeup done at Labelle Day Spas and Salons multiple times and each time my makeup has looked flawless. I love the staff here and I really appreciate the excellent service they give to me and those with me. This is a great Spa and Salon!

5
★★★★★

I have had my makeup done at Labelle Day Spas and Salons multiple times and each time my makeup has looked flawless. I love the staff here and I really appreciate the excellent service they give to me and those with me. This is a great Spa and Salon!

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I got my first facial here and it was a wonderful experience. I ended up getting an alcohol-free toner and it is the best thing I ever bought.

2
★★★★★

I got my first facial here and it was a wonderful experience. I ended up getting an alcohol-free toner and it is the best thing I ever bought.

.

Very nice, Gentle eyebrow wax- actually relaxing.

2
★★★★★

Very nice, Gentle eyebrow wax- actually relaxing.

.

I always love to come relax!!

2
★★★★★

I always love to come relax!!

.

Was excellent-Prestine is very nice. I will return.

2
★★★★★

Was excellent-Prestine is very nice. I will return.

.

I used to book massages whenever I traveled, but after being disappointed by so many others, I don't bother anymore. Donald's massages are both incredibly relaxing and therapeutic. My ridiculous knots are gently and magically worked out, and when I leave, I literally feel like I am floating instead of walking. Donald has seen me through three pregnancies, back injuries, knee surgery, even broken bones! (For the prenatal massages, he had special pillows that allowed me to lay on my stomach without pressing on my giant belly... HEAVEN for someone who normally sleeps on her tummy!) I'm not one to go for male massage therapists, but he is a true professional and I always feel comfortable and safe with him. I cannot recommend Donald enough! Five stars for sure. The missing star is for other details - the small changing/locker room, busy shower, and the dash of attitude you get at this location. He currently works at T&C on Thursdays, so you can get all the way to five stars if that is a good day of the week for you!

2
★★★★★

I used to book massages whenever I traveled, but after being disappointed by so many others, I don't bother anymore. Donald's massages are both incredibly relaxing and therapeutic. My ridiculous knots are gently and magically worked out, and when I leave, I literally feel like I am floating instead of walking. Donald has seen me through three pregnancies, back injuries, knee surgery, even broken bones! (For the prenatal massages, he had special pillows that allowed me to lay on my stomach without pressing on my giant belly... HEAVEN for someone who normally sleeps on her tummy!) I'm not one to go for male massage therapists, but he is a true professional and I always feel comfortable and safe with him. I cannot recommend Donald enough! Five stars for sure. The missing star is for other details - the small changing/locker room, busy shower, and the dash of attitude you get at this location. He currently works at T&C on Thursdays, so you can get all the way to five stars if that is a good day of the week for you!

.

I have been going to LaBelle for over 12 years. I usually frequent the Town & Country location for facials and nails - it is a quieter, more friendly version of the Stanford Shopping Center location. But for massages, I go to Stanford. Why? Because Donald is an AMAZING massage therapist!

2
★★★★★

I have been going to LaBelle for over 12 years. I usually frequent the Town & Country location for facials and nails - it is a quieter, more friendly version of the Stanford Shopping Center location. But for massages, I go to Stanford. Why? Because Donald is an AMAZING massage therapist!

.

This spa is amazing! Not only is it conveniently located in the mall, La Belle offers all types of services, from nails, facials, waxing, massage, acupuncture, medispa services, and even pilates. I have gotten multiple services at this spa and salon and have been completely satisfied each time! I would highly reccomend Elisabeth for facials, Molly for nails, Zahra for waxing or threading. Sarah, Cynthia and Elaine are amazing for all hair services! I go to these girls on a regular basis and they make me happy everytime! I don't know of any spa or salon that offers so many services in one place. It is so convenient, especially when you are busy with school, work and family and don't have time to run around to a separate place for hair, nails, waxing, etc. Also, the front desk is extremely friendly and are really good at accomdating last minute !I highly reccomend this place!

2
★★★★★

This spa is amazing! Not only is it conveniently located in the mall, La Belle offers all types of services, from nails, facials, waxing, massage, acupuncture, medispa services, and even pilates. I have gotten multiple services at this spa and salon and have been completely satisfied each time! I would highly reccomend Elisabeth for facials, Molly for nails, Zahra for waxing or threading. Sarah, Cynthia and Elaine are amazing for all hair services! I go to these girls on a regular basis and they make me happy everytime! I don't know of any spa or salon that offers so many services in one place. It is so convenient, especially when you are busy with school, work and family and don't have time to run around to a separate place for hair, nails, waxing, etc. Also, the front desk is extremely friendly and are really good at accomdating last minute !I highly reccomend this place!

.

I've been to LaBelle at Stanford quite a few times over the years and I can honestly say that I have never been disappointed. I had some giftcards given to me so I decided to pamper myself on my birthday. I booked a 90 minute massage and then a manicure & pedicure. I was there for almost 4 hours, it was fabulous! I was greeted with a smile by the gal at the front desk, she checked me in and walked me to the spa area. Once I was in the spa area I was immediately greeted by a spa attended who had a robe and slippers already in hand. She escorted me to the changing room, placed the robe & slippers down on a chair and waited for me outside. Then she walked me over to the fireplace area where I received my foot soak and a very warm neck pillow and a glass of water. Nice! My massage therapist was Grace. She really did an excellent job. She really concentrated on my upper back and sholders because that is where I have the most problems. Very relaxing. I will definately go & see her again. My manicure & pedicure were done in the newly remodeled back area, it was so peaceful, very relaxing. I love this place

2
★★★★★

I've been to LaBelle at Stanford quite a few times over the years and I can honestly say that I have never been disappointed. I had some giftcards given to me so I decided to pamper myself on my birthday. I booked a 90 minute massage and then a manicure & pedicure. I was there for almost 4 hours, it was fabulous! I was greeted with a smile by the gal at the front desk, she checked me in and walked me to the spa area. Once I was in the spa area I was immediately greeted by a spa attended who had a robe and slippers already in hand. She escorted me to the changing room, placed the robe & slippers down on a chair and waited for me outside. Then she walked me over to the fireplace area where I received my foot soak and a very warm neck pillow and a glass of water. Nice! My massage therapist was Grace. She really did an excellent job. She really concentrated on my upper back and sholders because that is where I have the most problems. Very relaxing. I will definately go & see her again. My manicure & pedicure were done in the newly remodeled back area, it was so peaceful, very relaxing. I love this place

.

Always wonderful! thank you

2
★★★★★

Always wonderful! thank you

.

Fantastic! Alisa was a true professional.

2
★★★★★

Fantastic! Alisa was a true professional.

.

Fantastic! Alisa was a true professional.

2
★★★★★

Fantastic! Alisa was a true professional.

.

Daniel was a very good & knowledgable massage

2
★★★★★

Daniel was a very good & knowledgable massage

.

I got my first facial here and it was a wonderful experience. I ended up getting an alcohol-free toner and it is the best thing I ever bought.

2
★★★★★

I got my first facial here and it was a wonderful experience. I ended up getting an alcohol-free toner and it is the best thing I ever bought.

.

I got my first facial here and it was a wonderful experience. I ended up getting an alcohol-free toner and it is the best thing I ever bought.

2
★★★★★

I got my first facial here and it was a wonderful experience. I ended up getting an alcohol-free toner and it is the best thing I ever bought.

.

La Belle has a full range of services available in a convenient location. The decor is nice and modern, it's not a zen-like retreat like Watercourse Way. I found the staff to be very responsive, prompt and friendly, as well as knowledgeable about treatment options. Prices are on the mid to high range.

2
★★★★★

La Belle has a full range of services available in a convenient location. The decor is nice and modern, it's not a zen-like retreat like Watercourse Way. I found the staff to be very responsive, prompt and friendly, as well as knowledgeable about treatment options. Prices are on the mid to high range.

.

This spa is amazing! Not only is it conveniently located in the mall, La Belle offers all types of services, from nails, facials, waxing, massage, acupuncture, medispa services, and even pilates.

I have gotten multiple services at this spa and salon and have been completely satisfied each time!

I would highly reccomend Elisabeth for facials, Molly for nails, Zahra for waxing or threading. Sarah, Cynthia and Elaine are amazing for all hair services! I go to these girls on a regular basis and they make me happy everytime!

I don't know of any spa or salon that offers so many services in one place. It is so convenient, especially when you are busy with school, work and family and don't have time to run around to a separate place for hair, nails, waxing, etc. Also, the front desk is extremely friendly and are really good at accomdating last minute !

I highly reccomend this place!

2
★★★★★

This spa is amazing! Not only is it conveniently located in the mall, La Belle offers all types of services, from nails, facials, waxing, massage, acupuncture, medispa services, and even pilates.

I have gotten multiple services at this spa and salon and have been completely satisfied each time!

I would highly reccomend Elisabeth for facials, Molly for nails, Zahra for waxing or threading. Sarah, Cynthia and Elaine are amazing for all hair services! I go to these girls on a regular basis and they make me happy everytime!

I don't know of any spa or salon that offers so many services in one place. It is so convenient, especially when you are busy with school, work and family and don't have time to run around to a separate place for hair, nails, waxing, etc. Also, the front desk is extremely friendly and are really good at accomdating last minute !

I highly reccomend this place!

.

This spa is amazing! Not only is it conveniently located in the mall, La Belle offers all types of services, from nails, facials, waxing, massage, acupuncture, medispa services, and even pilates.

I have gotten multiple services at this spa and salon and have been completely satisfied each time!

I would highly reccomend Elisabeth for facials, Molly for nails, Zahra for waxing or threading. Sarah, Cynthia and Elaine are amazing for all hair services! I go to these girls on a regular basis and they make me happy everytime!

I don't know of any spa or salon that offers so many services in one place. It is so convenient, especially when you are busy with school, work and family and don't have time to run around to a separate place for hair, nails, waxing, etc. Also, the front desk is extremely friendly and are really good at accomdating last minute !

I highly reccomend this place!

2
★★★★★

This spa is amazing! Not only is it conveniently located in the mall, La Belle offers all types of services, from nails, facials, waxing, massage, acupuncture, medispa services, and even pilates.

I have gotten multiple services at this spa and salon and have been completely satisfied each time!

I would highly reccomend Elisabeth for facials, Molly for nails, Zahra for waxing or threading. Sarah, Cynthia and Elaine are amazing for all hair services! I go to these girls on a regular basis and they make me happy everytime!

I don't know of any spa or salon that offers so many services in one place. It is so convenient, especially when you are busy with school, work and family and don't have time to run around to a separate place for hair, nails, waxing, etc. Also, the front desk is extremely friendly and are really good at accomdating last minute !

I highly reccomend this place!

.

La Belle is probably the best place in town for manicures and pedicures. Their manis/pedis last far longer than the ones you get at the cheaper places in town. They are also more relaxing, and they clearly use better products.

2
★★★★★

La Belle is probably the best place in town for manicures and pedicures. Their manis/pedis last far longer than the ones you get at the cheaper places in town. They are also more relaxing, and they clearly use better products.

.

I've been to LaBelle at Stanford quite a few times over the years and I can honestly say that I have never been disappointed. I had some giftcards given to me so I decided to pamper myself on my birthday. I booked a 90 minute massage and then a manicure & pedicure. I was there for almost 4 hours, it was fabulous! I was greeted with a smile by the gal at the front desk, she checked me in and walked me to the spa area. Once I was in the spa area I was immediately greeted by a spa attended who had a robe and slippers already in hand. She escorted me to the changing room, placed the robe & slippers down on a chair and waited for me outside. Then she walked me over to the fireplace area where I received my foot soak and a very warm neck pillow and a glass of water. Nice!
My massage therapist was Grace. She really did an excellent job. She really concentrated on my upper back and sholders because that is where I have the most problems. Very relaxing. I will definately go & see her again.
My manicure & pedicure were done in the newly remodeled back area, it was so peaceful, very relaxing. I love this place !

2
★★★★★

I've been to LaBelle at Stanford quite a few times over the years and I can honestly say that I have never been disappointed. I had some giftcards given to me so I decided to pamper myself on my birthday. I booked a 90 minute massage and then a manicure & pedicure. I was there for almost 4 hours, it was fabulous! I was greeted with a smile by the gal at the front desk, she checked me in and walked me to the spa area. Once I was in the spa area I was immediately greeted by a spa attended who had a robe and slippers already in hand. She escorted me to the changing room, placed the robe & slippers down on a chair and waited for me outside. Then she walked me over to the fireplace area where I received my foot soak and a very warm neck pillow and a glass of water. Nice!
My massage therapist was Grace. She really did an excellent job. She really concentrated on my upper back and sholders because that is where I have the most problems. Very relaxing. I will definately go & see her again.
My manicure & pedicure were done in the newly remodeled back area, it was so peaceful, very relaxing. I love this place !

.

Once you get past the fact in it's in a shopping mall and actually go in, it's a really nice experience. While you're waiting for your treatment they bring you warm water to soak your feet which is a really nice touch. The treatment and service was good. Prices on the high side.

2
★★★★★

Once you get past the fact in it's in a shopping mall and actually go in, it's a really nice experience. While you're waiting for your treatment they bring you warm water to soak your feet which is a really nice touch. The treatment and service was good. Prices on the high side.

.

If only there were negative stars...(sigh)

I spent 2 hours Saturday afternoon (2/20) and 4+ hours Sunday (2/21) trying to get my hair highlighted at the spa in Town and Country (T&C) Mall, Palo Alto, and the Stanford location.

Upon arriving at T&C on Saturday afternoon, and spending several minutes (more than 5) explaining to Gary I wanted my hair the exact same color as it currently was, he proceeded to lowlight my beautiful gold/blond hilites into brown with blond streaks - complete with mini skunk stripe in the front.

Upon realization there was smoke coming out of my ears, he immediately offered to fix it on Sunday, an inspired idea to which I should have never agreed. He offered to fix it right away, and told me it would take 30-40 minutes. I pointed out it took him 2 hours to screw it up, so I didn't see how he could "undo it" in less time.

On my way out, the reception desk offered to let me pay now for the services, I curtly explained that I would pay when I was satisfied with my color, and that moment hadn't arrived.

Sunday morning I arrived at 10am - 2hrs later, I had brownish lowlights with ash hilites. I explained to Gary that I was a VERY unhappy customer and this "fix" was unacceptable.

I especially enjoyed Gary's sales pitch where he told me I got free lowlites included with his excellent fix to my color problem (I had something akin to a mini stroke right at that moment. I elected not to speak to avoid vitriolic criticism, plus the only words coming to mind wouldn't be allowed in this review.)

I arrived at the checkout desk and told the girl I wanted to speak to the salon manager - "We currently don't have one at this location." That's a red flag, wish I had known that going in. I left without paying for any services.

She told me there was a manager at the Stanford location who could help me. "Excellent, call him and tell him I'm on my way." I said.

I arrived at Stanford, waited patiently for Ahn (sp?). As soon as I introduced myself I asked if the other salon had called and told him I was coming to see him - he replied, "no" - another red flag.

I explained my story and he looked at my multi-colored head and offered the services of Sophie, a senior colorist. Kudos to Sophie, who squeezed me in and spent two hours trying to remove color, and re-hilite my head to get me a blondish result. She had to go over lowlites, and bleach - plus, the bleach was clumpy in areas - a really dreadful situation.

The final result: 6 hours at 2 LaBelle locations - my hair is as close to ok as it can be for now, without falling out of my head from yet another chemical procedure - but there's always tomorrow!

The cost: $150 for Sophie's time, and I'm told I got a deal. No reimbursement for my time, no admission that Gary is a supremely junior colorist, and so far not a smidge of real customer service.

IMHO, I should have not been charged for services that pretty much took out my entire day, and stressed me to dizzying levels.

LaBelle needs a crash course in how to treat a dissatisfied customer. A second conversation with Ahn (over the phone) resulted in an agreement that their corporate marketing contact (Mela) would be told this story and get back to me Tuesday. Now maybe I have a big ego, but I think this whole situation is pretty awful, and requires attention before Tuesday - plus I have a funny feeling Mela has a cell phone. You'd thing they'd call her, but I guess not.

I'll never go back - lesson learned.

1
★☆☆☆☆

If only there were negative stars...(sigh)

I spent 2 hours Saturday afternoon (2/20) and 4+ hours Sunday (2/21) trying to get my hair highlighted at the spa in Town and Country (T&C) Mall, Palo Alto, and the Stanford location.

Upon arriving at T&C on Saturday afternoon, and spending several minutes (more than 5) explaining to Gary I wanted my hair the exact same color as it currently was, he proceeded to lowlight my beautiful gold/blond hilites into brown with blond streaks - complete with mini skunk stripe in the front.

Upon realization there was smoke coming out of my ears, he immediately offered to fix it on Sunday, an inspired idea to which I should have never agreed. He offered to fix it right away, and told me it would take 30-40 minutes. I pointed out it took him 2 hours to screw it up, so I didn't see how he could "undo it" in less time.

On my way out, the reception desk offered to let me pay now for the services, I curtly explained that I would pay when I was satisfied with my color, and that moment hadn't arrived.

Sunday morning I arrived at 10am - 2hrs later, I had brownish lowlights with ash hilites. I explained to Gary that I was a VERY unhappy customer and this "fix" was unacceptable.

I especially enjoyed Gary's sales pitch where he told me I got free lowlites included with his excellent fix to my color problem (I had something akin to a mini stroke right at that moment. I elected not to speak to avoid vitriolic criticism, plus the only words coming to mind wouldn't be allowed in this review.)

I arrived at the checkout desk and told the girl I wanted to speak to the salon manager - "We currently don't have one at this location." That's a red flag, wish I had known that going in. I left without paying for any services.

She told me there was a manager at the Stanford location who could help me. "Excellent, call him and tell him I'm on my way." I said.

I arrived at Stanford, waited patiently for Ahn (sp?). As soon as I introduced myself I asked if the other salon had called and told him I was coming to see him - he replied, "no" - another red flag.

I explained my story and he looked at my multi-colored head and offered the services of Sophie, a senior colorist. Kudos to Sophie, who squeezed me in and spent two hours trying to remove color, and re-hilite my head to get me a blondish result. She had to go over lowlites, and bleach - plus, the bleach was clumpy in areas - a really dreadful situation.

The final result: 6 hours at 2 LaBelle locations - my hair is as close to ok as it can be for now, without falling out of my head from yet another chemical procedure - but there's always tomorrow!

The cost: $150 for Sophie's time, and I'm told I got a deal. No reimbursement for my time, no admission that Gary is a supremely junior colorist, and so far not a smidge of real customer service.

IMHO, I should have not been charged for services that pretty much took out my entire day, and stressed me to dizzying levels.

LaBelle needs a crash course in how to treat a dissatisfied customer. A second conversation with Ahn (over the phone) resulted in an agreement that their corporate marketing contact (Mela) would be told this story and get back to me Tuesday. Now maybe I have a big ego, but I think this whole situation is pretty awful, and requires attention before Tuesday - plus I have a funny feeling Mela has a cell phone. You'd thing they'd call her, but I guess not.

I'll never go back - lesson learned.

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I go in LaBelle spa salon in Stanford shopping mall for facial on regular basis. I am happy with treatment I get. The whole experience is relaxing and make me feel good afterwords. Usually I book evening appointment and in the morning I look radiant. Also I buy cosmetic products from LaBelle, the basic stuff - cleanser and oxygen mist. Both product were recommended by aesthetician, and I have no regrets for buying them. (Please note, recommended!!!)
If you decided to go in LaBelle for facial or body treatment (doesn't apply for nail and hair services), come 15 earlier for foot soak, it's complimentary.

2
★★★★★

I go in LaBelle spa salon in Stanford shopping mall for facial on regular basis. I am happy with treatment I get. The whole experience is relaxing and make me feel good afterwords. Usually I book evening appointment and in the morning I look radiant. Also I buy cosmetic products from LaBelle, the basic stuff - cleanser and oxygen mist. Both product were recommended by aesthetician, and I have no regrets for buying them. (Please note, recommended!!!)
If you decided to go in LaBelle for facial or body treatment (doesn't apply for nail and hair services), come 15 earlier for foot soak, it's complimentary.

Pros: nice facial, good products

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Ooh, I'm very disappointed with this place. I spent over $300 on buying little bottles of junk here and when I called the San Francisco salon (because this is near where I live in the first place) to exchange a bottle of make-up in which they gave me the wrong color, BTW, I was told that without a receipt, they can't make an exchange.

Excuse me! The bottle is clearly labeled La Belle, did I make this stuff myself? Could I have possibly purchased it at any place other than their salon? (The answer is a resounding "heck no!") Why then should I get penalized for their mistake? I offered to bring my original credit card statement clearly showing the date of when I purchased it and that wasn't good enough either. Oh you don't want the same thing happening to you, do you? Getting treated that way, I mean.

0
★☆☆☆☆

Ooh, I'm very disappointed with this place. I spent over $300 on buying little bottles of junk here and when I called the San Francisco salon (because this is near where I live in the first place) to exchange a bottle of make-up in which they gave me the wrong color, BTW, I was told that without a receipt, they can't make an exchange.

Excuse me! The bottle is clearly labeled La Belle, did I make this stuff myself? Could I have possibly purchased it at any place other than their salon? (The answer is a resounding "heck no!") Why then should I get penalized for their mistake? I offered to bring my original credit card statement clearly showing the date of when I purchased it and that wasn't good enough either. Oh you don't want the same thing happening to you, do you? Getting treated that way, I mean.

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Ive been here twice....once for a facial and once for a massage. The Facial was OK but not the best and the massage was awful. I would definitely not go back.

2
★★☆☆☆

Ive been here twice....once for a facial and once for a massage. The Facial was OK but not the best and the massage was awful. I would definitely not go back.

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I sinned- I have a great massage therapist, but I wanted to get a "spa" experience so I went here. Mistake! Ok, it looks nice, but it's kinda busy and I felt rushed, and the massage- well it feels nice but didn't real get much done.

So, save the candles and foot bath for girl's night out and get your massage from someone who knows what he's doing- and doesn't rush you through. The best massuese I know is Steven in Los Altos. He doesn't have a city search page, but you can find him at Positive Massage on google.

1
★★★☆☆

I sinned- I have a great massage therapist, but I wanted to get a "spa" experience so I went here. Mistake! Ok, it looks nice, but it's kinda busy and I felt rushed, and the massage- well it feels nice but didn't real get much done.

So, save the candles and foot bath for girl's night out and get your massage from someone who knows what he's doing- and doesn't rush you through. The best massuese I know is Steven in Los Altos. He doesn't have a city search page, but you can find him at Positive Massage on google.

Pros: Looks great, relaxing atmosphere

Cons: So so massage

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I went into LaBelle for a quick leg waxing, not to enjoy a day at the spa, which sounds great from all accounts. It's well-appointed and the rooms are very private. The aesthetician began to wax using a hot roller-style device rather than the liquid. I noticed that it was either not warm enough or was stuck so that the roller strip would not rotate when applied against the skin, very painfully pulling the skin along with it. I asked if it needed to be heated more or if it was conventional to use this, but she said it was easier to use and to clean up.

My mistake was in not being much more insistent that she switch to the liquid wax. She didn't test the roller prior to application to make sure wax was flowing and also used a surprisingly aggressive motion to apply it, so the overall effect was rather to "pull and rip" down the skin each couple first strokes. Needless to say, when I jumped off in pain (not from the waxing which was fine but from the aggressive pulling), she switched to the other wax, which in my opinion should have been done right away. But- what can you say when you mention it's uncomfortable and they respond that it is conventional and keep on going?? Of course, had i known, I would have yelled rather loudly to switch :)

My thighs now have long strips of broken vessels along the paths of the roller applicator. Please be insistent if you notice that they are using this or any other device properly, ie, filling it up and heating it right so it works properly and not damaging your skin. I was surprised that more attention wasn't paid to the client's comfort, and also that the aesthetician would keep right on rolling when it was clear that wax was not coming out and I pointed out that it was painful.

0
★☆☆☆☆

I went into LaBelle for a quick leg waxing, not to enjoy a day at the spa, which sounds great from all accounts. It's well-appointed and the rooms are very private. The aesthetician began to wax using a hot roller-style device rather than the liquid. I noticed that it was either not warm enough or was stuck so that the roller strip would not rotate when applied against the skin, very painfully pulling the skin along with it. I asked if it needed to be heated more or if it was conventional to use this, but she said it was easier to use and to clean up.

My mistake was in not being much more insistent that she switch to the liquid wax. She didn't test the roller prior to application to make sure wax was flowing and also used a surprisingly aggressive motion to apply it, so the overall effect was rather to "pull and rip" down the skin each couple first strokes. Needless to say, when I jumped off in pain (not from the waxing which was fine but from the aggressive pulling), she switched to the other wax, which in my opinion should have been done right away. But- what can you say when you mention it's uncomfortable and they respond that it is conventional and keep on going?? Of course, had i known, I would have yelled rather loudly to switch :)

My thighs now have long strips of broken vessels along the paths of the roller applicator. Please be insistent if you notice that they are using this or any other device properly, ie, filling it up and heating it right so it works properly and not damaging your skin. I was surprised that more attention wasn't paid to the client's comfort, and also that the aesthetician would keep right on rolling when it was clear that wax was not coming out and I pointed out that it was painful.

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Thank god I had a gift certificate to this place b/c I would never spend my own money for a massage here! I was put in a small room & I couldn't relax b/c I could hear everything going on outside where people were getting manicures! HORRIBLE. I had a little better experience @ the La Bell Spa in SF but still not worth the money.

1
★☆☆☆☆

Thank god I had a gift certificate to this place b/c I would never spend my own money for a massage here! I was put in a small room & I couldn't relax b/c I could hear everything going on outside where people were getting manicures! HORRIBLE. I had a little better experience @ the La Bell Spa in SF but still not worth the money.

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My friend went to La Belle to have her hair and makeup done for her wedding day and she looked amazing, so I booked appointments here as well on my sister's wedding day. For us, the makeup was great, but the hair was terrible. They spent an hour blowing out my hair, but because the appointment hadn't been booked properly, they would not put my hair up, saying there was not enough time. I was disappointed that they could not be more accomodating. Moreover, I was not happy with the blowout and I had strands of hair sticking straight up above my head when they finished! I was shocked that they expected me to walk out this way. I ended up walking into a nearby salon, where within 20 minutes, they had rescued me and saved the day with a simple updo and taming all the flyaways. It was stressful, as we were pressed for time, but they were quick and did my hair perfectly so I could be happy and relaxed the rest of the day. My mother also had her hair done at La Belle and was almost in tears she was so unhappy with it. We brushed it out a little, and ultimately, it seemed pointless to have had made a hair appointment for her. My sister's hair was fine, but on the whole, I was extremely disappointed and will never go back to have my hair done. There are plenty of other salons who do much better work, and for much less money.

1
★★☆☆☆

My friend went to La Belle to have her hair and makeup done for her wedding day and she looked amazing, so I booked appointments here as well on my sister's wedding day. For us, the makeup was great, but the hair was terrible. They spent an hour blowing out my hair, but because the appointment hadn't been booked properly, they would not put my hair up, saying there was not enough time. I was disappointed that they could not be more accomodating. Moreover, I was not happy with the blowout and I had strands of hair sticking straight up above my head when they finished! I was shocked that they expected me to walk out this way. I ended up walking into a nearby salon, where within 20 minutes, they had rescued me and saved the day with a simple updo and taming all the flyaways. It was stressful, as we were pressed for time, but they were quick and did my hair perfectly so I could be happy and relaxed the rest of the day. My mother also had her hair done at La Belle and was almost in tears she was so unhappy with it. We brushed it out a little, and ultimately, it seemed pointless to have had made a hair appointment for her. My sister's hair was fine, but on the whole, I was extremely disappointed and will never go back to have my hair done. There are plenty of other salons who do much better work, and for much less money.

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In Short
Ultra-modern day spa and salon treatment areas are separated here by an elaborate, gated, Tuscan-style garden. The salon seats 14 and offers haircuts, color, extensions and special-occasion styling with makeup and nail…

 

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