Holiday Inn Express Cleveland-Vermilion

★☆☆☆☆
  • 2417 State Route 60

    Vermilion, OH 44089

    Map & Directions
  • 440-967-8770

About Holiday Inn Express Cleveland-Vermilion

Categories
  • Hotels & Motels
  • Wedding Sites
  • Meeting Facilities
Details
  • Hotel Dining
  • Hotel Pool
  • Fitness Center
  • Meeting Facilities
  • Online Reservations
  • Pet-Friendly
  • Private Bath
  • Room Service
Hours
M-Su 24hr
Phones
  • Fax (440-967-8772)
Year Established
  • 1946
Payment Options
  • American Express
  • Cash
  • MasterCard
  • Visa
Languages
  • English
1.0 1
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Be sure to get all information before you make your reservation - especially if you are using a debit card to pay for your room. My experience is that not only was I given an exact room rate which was to be charged to my debit card, but that is the exact amount that I gave permission for the Holiday Inn Express to charge to my debit card. \r\n\r\nHowever, the hotel felt it necessary to charge an additional 10% of the entire room rate plus tax to my debit card ""in case there were any additional charges to my room"". I was not told of this ""policy"" when I booked the room. I was not advised of this ""policy"" when I paid for my room at check in. I only found out of the excessive charge when I reviewed my bank account online. \r\n\r\nWhen I called the hotel to find out why - I was given the ""policy"" speech and was told that the excessive charges would be released from the ""hold"" within 4-5 business days. I find this practice to be fraudulent since I was never advised of the policy nor had I given them permission to hold funds from my bank account in excess of the original quoted fee. \r\n\r\nI have made 5 attempts to contact the corporate office and I was told that they would have someone from the Vermilion Holiday Inn Express contact me regarding my concerns. That was over 9 days ago and I have not heard one word from either the general manager or the ownership of the hotel. I have asked the corporate office to act further in regards to my concerns and they have not responded back either. \r\n\r\nFind somewhere else to stay.

0
★☆☆☆☆

Be sure to get all information before you make your reservation - especially if you are using a debit card to pay for your room. My experience is that not only was I given an exact room rate which was to be charged to my debit card, but that is the exact amount that I gave permission for the Holiday Inn Express to charge to my debit card. \r\n\r\nHowever, the hotel felt it necessary to charge an additional 10% of the entire room rate plus tax to my debit card ""in case there were any additional charges to my room"". I was not told of this ""policy"" when I booked the room. I was not advised of this ""policy"" when I paid for my room at check in. I only found out of the excessive charge when I reviewed my bank account online. \r\n\r\nWhen I called the hotel to find out why - I was given the ""policy"" speech and was told that the excessive charges would be released from the ""hold"" within 4-5 business days. I find this practice to be fraudulent since I was never advised of the policy nor had I given them permission to hold funds from my bank account in excess of the original quoted fee. \r\n\r\nI have made 5 attempts to contact the corporate office and I was told that they would have someone from the Vermilion Holiday Inn Express contact me regarding my concerns. That was over 9 days ago and I have not heard one word from either the general manager or the ownership of the hotel. I have asked the corporate office to act further in regards to my concerns and they have not responded back either. \r\n\r\nFind somewhere else to stay.

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