Hawaiian Retreat Day Spa

I am on a quest to find a good esthetician, and this spa was close to my home, so I decided to give it a try. The facial was weird, I had the feeling my facialist was unexperienced, and she didn't really know what she was doing. For example, I asked for extraction, since it was a purifying facial, and all she did was rub a metal thing all over my face. This seemed really weird to me, I am originally from Europe, and I used to get facials there regularly, and extraction is not done that way! Also, she used a lot of water and creams on my face and when I was finished I had water and goob dripping from my hairline. Anyway I would not go back here for a facial again and my quest continues....

I went to this spa for leg and bikini waxing after SpaGym on Voss closed down. The first time was fine so I returned a few weeks later to have it done again. It was the worst spa experience of my life. I have been getting waxed for years and this lady was sadly unexperienced and burned me on my lower leg and under arms. She left hair and wax under my arms but somehow managed to rip off my skin. I wanted to say something to the girl at the front desk but the waxing lady hovered over me talking to the desk lady the whole time. I hate to sound dramatic, but I was in a daze when I left (having been waxed for years and never experiencing anything like this) and in alot of pain. I now wish I had said something or called later, but I was concerned they would question why I didn't say anything when I was there and I just didn't even want to go there. It was an emotionally draining experience to begin with.
When I got home I started crying. My husband had me lay on the couch and put neosporin under my arms and ice packs. There are alot of places out there that have trained Estheticians, please don't go to this place to get waxed. Their other services might be fine (probably are) but absolutely do not take any chances with their waxing.

I picked this place, strictly out of the phone book; because it was close to my home. My first impression, when entering the spa was bad. The two people at the front desk should have better skin. I was there to have a facial so I was surprised. They sent me to the back of the spa where I was to wait until the facialist came to get me. The place was just okay. The person, who was to give me the facial arrived after just a couple of minutes; however, she never introduced herself. Again, I was surprised. This is not my first facial and while I do not want chit-chat while I am receiving a facial, I do expect to be greeted as if you are interested in my business.

The facial itself turned out to be just okay. It really wasn't worth the price and frankly, I could have given myself a facial at home with the same results. I would give the name of the facialist; however, she was anonymous.

I went for my first brazilian wax ever. The receptionist was GREAT, other than that the staff was cold and unfriendly. I have never had that wax done before, and I knew she did it completely wrong! She left hair, didn't pull the skin tight, and I had to wait 40 minutes for my appt. Just as I was getting ready to leave, she came out to get me. I felt like I would have gotten a better wax doing it myself at home. I see what it is so cheap to get it done there, yet it was still a horrible waste of money! I do not recommend wax there at all. The spa itself is beautiful though.. you would never expect such untrained staff there.

This place is peaceful, the staff very professional and nice, the atmosphere perfect to relax and the services outstanding. I got a facial and a massage and they both were great. Thank you for making me feel so welcome!