Powerhouse Carpet Cleaning

★★☆☆☆
Carpet cleaning services using air ducts and dryer vent clean plus 24 hour water restoration, tile, stone and grout cleaning.
  • 10409 Thomaswood Lane

    Austin, TX 78736

    Map & Directions
  • 512-441-0800

Personal Services

Personal Services
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I contacted this business over a year ago and asked them to remove their incorrect business address as we have lived at this address since 2002 and we did not buy it from anyone associated with this company. I don't understand why anyone with a good valid business would want to steal someone else's address and why they would not immediately correct something they know to be erroneous once they've been informed, although they had to have known where they were located so I don't consider it an error. Why don't you use your own address?

1
★☆☆☆☆

I contacted this business over a year ago and asked them to remove their incorrect business address as we have lived at this address since 2002 and we did not buy it from anyone associated with this company. I don't understand why anyone with a good valid business would want to steal someone else's address and why they would not immediately correct something they know to be erroneous once they've been informed, although they had to have known where they were located so I don't consider it an error. Why don't you use your own address?

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In January 2012, I redeemed a Morgan??s Deal voucher for $45 for $90 worth of carpet cleaning. I was told over the phone that there would be an additional charge for tax and gas. After I gave them the voucher number and my credit card number, I agreed to this amount before the carpet cleaner arrived. After the work was done I realized they had parked their work truck in my driveway and it left oil in several spots. I asked them to come take care of the oil spill which they were only able to get some of it removed. A few days later I realized I was charged $104.93 on my credit card! They said my voucher had expired and because of this I would have to pay the full amount. So instead of paying $45 I ended up paying $149.93. I realize it was my mistake that the voucher had expired but I would have not had the work done had I known I would be charged an ADDITIONAL $104.93 not to mention the cost it will take to have the oil spill removed a second time. Future consumers need to be aware of their business practices. They shouldn??t be trusted with a credit card upfront payment and their carpet cleaning was not worth $150. There are several other companies around town that are trustworthy and responsible. This company is not one of them!

1
★☆☆☆☆

In January 2012, I redeemed a Morgan??s Deal voucher for $45 for $90 worth of carpet cleaning. I was told over the phone that there would be an additional charge for tax and gas. After I gave them the voucher number and my credit card number, I agreed to this amount before the carpet cleaner arrived. After the work was done I realized they had parked their work truck in my driveway and it left oil in several spots. I asked them to come take care of the oil spill which they were only able to get some of it removed. A few days later I realized I was charged $104.93 on my credit card! They said my voucher had expired and because of this I would have to pay the full amount. So instead of paying $45 I ended up paying $149.93. I realize it was my mistake that the voucher had expired but I would have not had the work done had I known I would be charged an ADDITIONAL $104.93 not to mention the cost it will take to have the oil spill removed a second time. Future consumers need to be aware of their business practices. They shouldn??t be trusted with a credit card upfront payment and their carpet cleaning was not worth $150. There are several other companies around town that are trustworthy and responsible. This company is not one of them!

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.

In January 2012, I redeemed a Morgans Deal voucher for $45 for $90 worth of carpet cleaning. I was told over the phone that there would be an additional charge for tax and gas. After I gave them the voucher number and my credit card

0
★☆☆☆☆

In January 2012, I redeemed a Morgans Deal voucher for $45 for $90 worth of carpet cleaning. I was told over the phone that there would be an additional charge for tax and gas. After I gave them the voucher number and my credit card

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Do not use this company they are crooked. Any of the good reviews have been written by the owners family or his employees. This is not a Christian company they use the fish logo to gain the Christian community. They do not give back to the

0
★☆☆☆☆

Do not use this company they are crooked. Any of the good reviews have been written by the owners family or his employees. This is not a Christian company they use the fish logo to gain the Christian community. They do not give back to the

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This business is not located at 10409 Thomaswood Lane, Austin, TX 78736. How do I know? I live at that address. I don't believe this business was ever located at this address, but I know it hasn't been for the last 6-7 years at least.

0
★☆☆☆☆

This business is not located at 10409 Thomaswood Lane, Austin, TX 78736. How do I know? I live at that address. I don't believe this business was ever located at this address, but I know it hasn't been for the last 6-7 years at least.

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They did not clean the carpets and hardly guaranteed their work. I would not recommend this company to clean your carpets. Your carpets will look better if you keep them away from them.

0
★☆☆☆☆

They did not clean the carpets and hardly guaranteed their work. I would not recommend this company to clean your carpets. Your carpets will look better if you keep them away from them.

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Not only did the gasoline surcharge raise the price, but the carpet was left VERY wet. Stains appeared despite my efforts to dry the carpet quickly with fans. The carpet is now stiff and sticky as well as having orange-brown stains

0
★☆☆☆☆

Not only did the gasoline surcharge raise the price, but the carpet was left VERY wet. Stains appeared despite my efforts to dry the carpet quickly with fans. The carpet is now stiff and sticky as well as having orange-brown stains

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I have tried many carpet cleaning companies, but to my suprise, Powerhouse was the most knowledgeable and professional company I have ever dealt with. Jawad, the manager explained how the process worked,and what was most important

2
★★★★★

I have tried many carpet cleaning companies, but to my suprise, Powerhouse was the most knowledgeable and professional company I have ever dealt with. Jawad, the manager explained how the process worked,and what was most important

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My first experience with Powerhouse Carpet Cleaning was just a little over a year ago right before the Holidays. From the moment I called for general information, as I didn't have any idea of the Carpet Cleaning process, the Manager

2
★★★★★

My first experience with Powerhouse Carpet Cleaning was just a little over a year ago right before the Holidays. From the moment I called for general information, as I didn't have any idea of the Carpet Cleaning process, the Manager

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Failed to show up at the agreed time to clean my carpets. My husband took off work early to move all the furniture since they were to arrive between noon - 2:00pm. By 2:15pm, no one had arrived or called. So, I called Jawad, the manager I dealt with. He did not answer his cell, but I left a voicemail asking where they were. I tried the cell a couple more times. 30 minutes later, when there was no call back, I called the main number and talked with Jennifer. She said she would try to call Jawad and get back to me. Within a few minutes, she called. She had talked to Jawad (apparently he answered her call although he ignored mine). Seems they had taken some "emergency" calls from the heavy rains we had recently and they "pushed" their schedule out. I asked what that meant--and she said that they would be out here sometime after 5:00pm! I have a five year old who eats dinners and bathes right after school. There was no way we could have a group of men in here for 2-3 hours in the evening. I asked why no one called me to say there was a delay and all she could say was "we're sorry for the inconvenience." I guess the $500 estimate they gave me wasn't enough money for them to deem us as valuable customers. They certainly did not respect our time. It is the most unprofessional encounter I have ever had with cleaners of any kind. I would avoid them at all costs!

1
★☆☆☆☆

Failed to show up at the agreed time to clean my carpets. My husband took off work early to move all the furniture since they were to arrive between noon - 2:00pm. By 2:15pm, no one had arrived or called. So, I called Jawad, the manager I dealt with. He did not answer his cell, but I left a voicemail asking where they were. I tried the cell a couple more times. 30 minutes later, when there was no call back, I called the main number and talked with Jennifer. She said she would try to call Jawad and get back to me. Within a few minutes, she called. She had talked to Jawad (apparently he answered her call although he ignored mine). Seems they had taken some "emergency" calls from the heavy rains we had recently and they "pushed" their schedule out. I asked what that meant--and she said that they would be out here sometime after 5:00pm! I have a five year old who eats dinners and bathes right after school. There was no way we could have a group of men in here for 2-3 hours in the evening. I asked why no one called me to say there was a delay and all she could say was "we're sorry for the inconvenience." I guess the $500 estimate they gave me wasn't enough money for them to deem us as valuable customers. They certainly did not respect our time. It is the most unprofessional encounter I have ever had with cleaners of any kind. I would avoid them at all costs!

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Ratings_icons Ratings_icons

.

Failed to show up at the agreed time to clean my carpets. My husband took off work early to move all the furniture since they were to arrive between noon - 2:00pm. By 2:15pm, no one had arrived or called. So, I called Jawad, the manager I dealt with. He did not answer his cell, but I left a voicemail asking where they were. I tried the cell a couple more times. 30 minutes later, when there was no call back, I called the main number and talked with Jennifer. She said she would try to call Jawad and get back to me. Within a few minutes, she called. She had talked to Jawad (apparently he answered her call although he ignored mine). Seems they had taken some "emergency" calls from the heavy rains we had recently and they "pushed" their schedule out. I asked what that meant--and she said that they would be out here sometime after 5:00pm! I have a five year old who eats dinners and bathes right after school. There was no way we could have a group of men in here for 2-3 hours in the evening. I asked why no one called me to say there was a delay and all she could say was "we're sorry for the inconvenience." I guess the $500 estimate they gave me wasn't enough money for them to deem us as valuable customers. They certainly did not respect our time. It is the most unprofessional encounter I have ever had with cleaners of any kind. I would avoid them at all costs!

0
★☆☆☆☆

Failed to show up at the agreed time to clean my carpets. My husband took off work early to move all the furniture since they were to arrive between noon - 2:00pm. By 2:15pm, no one had arrived or called. So, I called Jawad, the manager I dealt with. He did not answer his cell, but I left a voicemail asking where they were. I tried the cell a couple more times. 30 minutes later, when there was no call back, I called the main number and talked with Jennifer. She said she would try to call Jawad and get back to me. Within a few minutes, she called. She had talked to Jawad (apparently he answered her call although he ignored mine). Seems they had taken some "emergency" calls from the heavy rains we had recently and they "pushed" their schedule out. I asked what that meant--and she said that they would be out here sometime after 5:00pm! I have a five year old who eats dinners and bathes right after school. There was no way we could have a group of men in here for 2-3 hours in the evening. I asked why no one called me to say there was a delay and all she could say was "we're sorry for the inconvenience." I guess the $500 estimate they gave me wasn't enough money for them to deem us as valuable customers. They certainly did not respect our time. It is the most unprofessional encounter I have ever had with cleaners of any kind. I would avoid them at all costs!

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I am writing this review because I am extremely disappointed with this company. They cleaned my carpet about 5 months ago and when I just moved, I noticed their cleaning products left rust stains where my bed frame was. This was extremely disappointing to find since other than these stains, my carpet was in excellent condition. I told the person who cleaned my carpet not to move my furniture around so there is no reason why this should have happened and the manager (Erica) refuses to correct the problem. I would strongly recommend using a different company for your carpet cleaning needs.

0
★☆☆☆☆

I am writing this review because I am extremely disappointed with this company. They cleaned my carpet about 5 months ago and when I just moved, I noticed their cleaning products left rust stains where my bed frame was. This was extremely disappointing to find since other than these stains, my carpet was in excellent condition. I told the person who cleaned my carpet not to move my furniture around so there is no reason why this should have happened and the manager (Erica) refuses to correct the problem. I would strongly recommend using a different company for your carpet cleaning needs.

Cons: Poor cleaning, bad customer service

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this is one of the worst carpet cleaners in austin hands down , the bill was way too high , all the stains came back when it dried , i had really bad pet odor and all the did was spray some air freshner , the technician got rude with me , they showed up in muscle shirts i didnt know if they were carpet cleaners or burglars, plus one of the technicans reeked of marijuana horrible horrible company

0
★☆☆☆☆

this is one of the worst carpet cleaners in austin hands down , the bill was way too high , all the stains came back when it dried , i had really bad pet odor and all the did was spray some air freshner , the technician got rude with me , they showed up in muscle shirts i didnt know if they were carpet cleaners or burglars, plus one of the technicans reeked of marijuana horrible horrible company

Pros: none

Cons: everything

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Wasn't worth the bill. I had hoped the traffic areas would look better at least but not so. And I can still see a stain that should have come up from a simple coffee spill.

0
★☆☆☆☆

Wasn't worth the bill. I had hoped the traffic areas would look better at least but not so. And I can still see a stain that should have come up from a simple coffee spill.

Pros: At least they were quick.

Cons: Big Bill.

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We called this company to assist us with a "time sensitive" cleaning. We had two rooms that were affected from a sick dog. They sent someone out IMMEDIATELY and the service was excellent. Very friendly staff and the technicians were able to remove all stains and leave the room looking and smelling lovely. We are new to the area and will call Powerhouse in the future for all of our carpet cleaning needs.

2
★★★★★

We called this company to assist us with a "time sensitive" cleaning. We had two rooms that were affected from a sick dog. They sent someone out IMMEDIATELY and the service was excellent. Very friendly staff and the technicians were able to remove all stains and leave the room looking and smelling lovely. We are new to the area and will call Powerhouse in the future for all of our carpet cleaning needs.

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I called and set an appointment for a cleaning after I read the reviews on here expecting good service. Instead I recieved poor workmanship and a huge bill! Way more than originally quoted and it wouldn't have been so bad if the carpet looked good after it was dry but the traffic areas still looked a bit dark and dingy looking. I ended up renting a rug doctor and going over the traffic areas one more time which worked out great. I might try them again sometime if they lower the rates and only because the workers were nice and seemed professional. Hard to find that now adays! Plus I need to keep my new home spotless as I plan to live here many years!

1
★★☆☆☆

I called and set an appointment for a cleaning after I read the reviews on here expecting good service. Instead I recieved poor workmanship and a huge bill! Way more than originally quoted and it wouldn't have been so bad if the carpet looked good after it was dry but the traffic areas still looked a bit dark and dingy looking. I ended up renting a rug doctor and going over the traffic areas one more time which worked out great. I might try them again sometime if they lower the rates and only because the workers were nice and seemed professional. Hard to find that now adays! Plus I need to keep my new home spotless as I plan to live here many years!

Pros: Pleasant Staff.

Cons: Did not focus on heavily soiled areas as much as they could have.

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These guys can clean carpets! They got ink out of a carpet that others had tried to clean 3 times. They were on time, polite, but honestley I've never had my carpets cleaned better than by Powerhouse. I just bought a 2400 square fot home that had badly soiled carpet and they had the whole house looking brand new. I was AMAZED. Superior company!

2
★★★★★

These guys can clean carpets! They got ink out of a carpet that others had tried to clean 3 times. They were on time, polite, but honestley I've never had my carpets cleaned better than by Powerhouse. I just bought a 2400 square fot home that had badly soiled carpet and they had the whole house looking brand new. I was AMAZED. Superior company!

Pros: Excellent workmanship and professionalism

Cons: None - they are awesome!

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I highly recommend Powerhouse carpet cleaning services in the Austin, TX area. I have only used Powerhouse services once - and I am getting ready to book them for another all house cleanup - but the results were superior to any carpet cleaning services I ever used. Their machines are by far the best in the industry and their technicians are professional and courteous.
Sincerely,
Luisa
Austin, Texas

1
★★★☆☆

I highly recommend Powerhouse carpet cleaning services in the Austin, TX area. I have only used Powerhouse services once - and I am getting ready to book them for another all house cleanup - but the results were superior to any carpet cleaning services I ever used. Their machines are by far the best in the industry and their technicians are professional and courteous.
Sincerely,
Luisa
Austin, Texas

Pros: On time arrival and great service

Cons: None

.

I am an apartment manager, and have been doing business with Powerhouse for 5 years. In this time, I have been approached by many other competitors promising lower prices & better quality. Being open minded, I give them all a shot - not once have I found any of these promises to be true! Powerhouse uses superior products & up-to-date machines for their cleans - the results speak for them selves! As if that weren't enough, the dedication & timeliness of the staff is impecable, and conducting business with the owner, has always been a pleasurable experience for me. If you haven't already, I reccomend you trying Powerhouse for your carpet cleaning needs.

2
★★★★★

I am an apartment manager, and have been doing business with Powerhouse for 5 years. In this time, I have been approached by many other competitors promising lower prices & better quality. Being open minded, I give them all a shot - not once have I found any of these promises to be true! Powerhouse uses superior products & up-to-date machines for their cleans - the results speak for them selves! As if that weren't enough, the dedication & timeliness of the staff is impecable, and conducting business with the owner, has always been a pleasurable experience for me. If you haven't already, I reccomend you trying Powerhouse for your carpet cleaning needs.

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Carpet cleaning services using air ducts and dryer vent clean plus 24 hour water restoration, tile, stone and grout cleaning.

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