This restaurant was renovated early in the summer of 2007. I longed for the reopening later in the summer months to find that others were as anxious as I was for a larger space with more seating. I have been here during the lunch hour four times and dinner twice since the grand reopening and have found consistency on all visits.
*The food is really good and more authentic than the other surrounding Thai restaurants in the southwest suburban Houston.
*Dishes are not outrageously priced and are consistent in taste and quality especially the curry specialties.
*This restaurant is very crowded during the lunch rush so expect to wait in all aspects. It's a good place to meet friends for a 1-2 hour leisurely weekday lunch.
*Inconsistency in processing/fulfilling food orders.
My lunch companions and I waited 45 minutes for our entrees. We explained to our waitress that patrons at another table that arrived 20 minutes after we did, were served before us and were almost finished with their entrees while we and the guests at the table next to ours were impatiently waiting for our meals. She came back a few minutes later after our food was finally served and said that the kitchen staff "had to make more chicken"??? We weren't really sure what this meant but the customers at the aforementioned table served before us had consumed chicken also.
Needless to say, we all decided that lunch hour is NOT a time to visit Thai Cottage II which consistently operates with an understaffed and overworked wait staff and kitchen. When you have the bus boy seating patrons and the owner serving the wrong dishes (the table next to us got our salads), there is a quality control issue. I experienced similar scenarios at all of my luncheons at this particular restaurant. I have finally decided that if I crave Thai food in the Sugar Land area, my best bet is to come here for dinner when I don't have to worry about going back to work.
Pros: Good Thai food for southwest suburban Houston
Cons: Slow/erratic service and seating