All's well that ends well, or shoudn't they especially if you've built a pretty good reputation?
Started off the night w/ lots of laughter for a bday celebration. Ordered drinks- margaritas were WAY too sweet (OJ mixed w/ super sweet pre made slushy that prob came from a 7-11 slurrpy dispenser). My entree of mahi mahi tacos was just OK~ for $17 I think a little bit more effort/ flavor/ presentation was called for. I've had better at mexican chain restaurants. I really wanted to like Agave- all these rave reviews and I was willing to add Agave to my list of recommendations to my peers. Boy was I wrong!! I WILL NEVER GO BACK because of their HORRENDOUS service.
The Owner-Cecil is quite the Aggravated Hostess (not sure if she failed Hospitality 101 but my bet's on YES). I handed Cecil my cupcakes for my friend's bday and she advised there was $4 charge p/ person; simply bringing in the cupcakes meant we had to pay the extra $$; we'd be using up their plates, etc. Made sense, so I obliged. A little later, I mentioned the extra charge to my friends and we all agreed, we didn't need plate and fork service- we'd easily light our own candles and not use up extra utensils, THUS AVOIDING the extra $$, right? WRONG. We ended up getting our bill w/ the $4 fee per person. Called over the waitress, who subsequently brought over Cecil, the Grouch. She immediately pointed her finger at me saying we previously had an understanding about their policy. My understanding was IF we used their utensils, we pay. If not, don't pay- should be simple as cake. Cecil stood arguing w/ us (guests in her restaurant), belittling us (had the nerve to say "do you know what a restaurant is?") Her answer: it's a business. Obviously all she sees is dollar signs, and NO respect for blding customer loyalty, word of mouth, NO hospitality, NO graciousness, and absolutely NO ease of handling dramatic situations. 1st & and LAST visit. Think twice about celebrating here.
Cons: Service, No sense of customer service
Posted 12/27/06