Peter Louis Salon

I visited Peter Louis for a Japanese straightening after reading their great reviews. Very bad mistake. Before starting the process, I asked the stylist's assistant what the procedure would entail. She said they could make my hair either very straight or less so, depending on what I wanted, and the price would vary accordingly. She said Peter Louis (who would be my stylist that day) could explain in detail. However, Peter Louis started putting things in my hair (after giving me a weary grunt of a greeting) immediately. I brought up the previous question, and his answer was basically: too late, I've already started the more expensive process. No sort of apology. But fine, I realize that we're in NYC and have to put up with snobbiness in the name of beauty. However, the level of bad customer service at this place was more than daunting. He said at one point, "ew, your hair really smells. did you get a straightening done at a cheap place before?". I mean, are you kidding me? Is this really the way to speak to a customer? Regardless, I tried making conversation by asking questions, but got monosyllabic answers which did very little to help me understand the very expensive procedure I was getting done. He would walk away without warning and I would see him talking on the phone. Overall I felt like I was a burden instead of a valued customer. My hair turned out so-so, not bad, but definitely not as straight or healthy as it's been since I found another salon (which is light years ahead of Peter Louis in terms of customer service). It was also overpriced: I paid $900 including tip, and the new salon I've found (which is also a top salon) charges me $650. If you're wondering whether I'm a competitor trying to sabotage PL, the answer is no (if I was, I would name my salon, haha). Just trying to prevent other people from feeling like a fool (like I did) for paying so much for bad service.

I have been getting my hair straightened and cut by Peter for the last five years. He has done a phenomenal job each time I have gone to him. For those of you who say that they "love their hair, as a result of the services you received at this salon, but feel that you paid too much", I must say from experience that you are paying for what you get, and that is quality and perfection. Since the 1st time I have had my hair straightened @ Peter Louis, I have moved away from NYC twice, one of these moves I attempted to have my hair straightened at a different place by someone that was "highly recommended". Well, long story short my hair was ruined! I immediately returned to Peter and he helped me nurse my hair back to health, when no one else (even the lady who ruined my hair) had no idea what to do to help my hair look some what decent. I have been living in Scottsdale, AZ for the past three years and I still travel back to NYC to have Peter do my hair. I know that I am not the only one who travels great distances for these services, because almost every time I have been in the salon, there has been someone else from other places (i.e. California, North Carolina) that had traveled back specifically for Peter Louis hair straightening. The services this salon offers are excellent, done with care and precision, and are worth every penny!!!!!

In 2005 I had Japanese Straightening done from Peter himself. The results far exceeded my expectations, my hair was shiney, healthy and looked phenonmenal. Nobody could believe that my hair was Japanese Straightened and I received compliments constantly. It really lasted 20 months for me. In June of 2008 I returned to the salon to have my hair straightened again, this time by Kino and I had the same successful beautiful results. Yes, it is time consuming, but it is really worth the money. He took his time and put so much care into my hair and I am thrilled AGAIN with the results. They use Liscio products along with some other spray proteins that really make a difference. In between going back for the second time I went to a salon in Long Island in May of 2007 and my hairdresser insisted that she did Japanese Straightening using Liscio, so I let her do it thinking I was going to get the same results I did the first time. That was not the case. I went to a reputable salon in Long Island and paid the same price and was unhappy. My hair was falling out more than usual and I had bends on the ends for the first couple of days, as well as some poofiness on the top, which I did not like. In my experience Peter and Kino do the most amazing Japanese Straightening!!!! If you are meticulous this is where you need to go if you want real smooth sleek Japanese style hair. Thanks again for the consistent results.

I ordered some hair products through this salon but they never arrived! There seemed to be some problem with the shipper - they claimed I had received the products but I never did. This salon was good enough to file a claim but when nothing came of it (shipper claimed it was not their fault) the salon responded to my further e-mails with a sort of a snotty e-mail stating that since the shipper believed I had received the products I must have and that the salon wasn't going to do anything else. So, my overall experience is that I paid money for nothing and the salon was not very friendly in trying to help me sort this missing package situation out.

I got my hair cut at this salon. But I hated it, am so upset! I didn't even like the atmosphere and music wasn't good,wasn't relax at all. I won't recommend this salon to anyone.