J J Steak House

Good steaks and priced fairly. This is always a delightful restuarant when you want a good steak and are in pasadena.

Service was horrible. First they said its a 5 min wait, after 2 minutes he said 30 minutes wait when in fact the restaurant was half empty. My husband went to the patio which was empty and had them sit us there. The waiter seemed like he was high on something, we had to ask 3 waiters to bring us some bread. It took us 45 minutes from the moment we ordered our meal to get it. The food was okay nothing to return for.

We have been twice and have found the service excellent and the food outstanding. We have lived in many areas of the US and the world and really enjoy good food. In our years in LA we have constantly searched for the best places to eat. We have tried steak in Bev Hills, downtown, Pasadena and other areas but nothing has equaled our meals at JJ's Steakhouse. I have no clue as to the basis of the contrary reviews/whining based on our experience. Our last visit was a special family event and the chef prepared a special dessert for an honoree and he loved it. The waiters were around if needed but at a discreet distance. The cost was fair based on SoCal prices and much better than the Arroyo competition for quality, quantity and atmosphere. Bottom line is I would go once a week for lunch or dinner if I could.

This food facility must serve the customers that think that the rude phone etiquette determines a good restaurant. We attempted to make reservations twice only to receive the consistent terrible service by phone. We unfortunately dined at that restaurant when taken by friends. As expected from the phone, to the service to the absolutely cold food, I'm glad I followed my gut and saved myself. They are lucky that the Pasadena agency is so easy on "Old Town" restaurants, your food was undercooked and no one cared. Lucky for you that there a lot of one time diners left for you.

I have never been to JJ Steakhouse and after reading the angry response dated 10/1/07,from the restaurant to the person who had a bad experience with their lamb, I will never go there. I was tempted to take my husband there for his birthday & I wanted to read the reviews first, I'm so glad I did.

That was very unprofessional for a restaurant to respond like that. A simple apoligy to the customer & an invitation back selling how improved their lamb is, would have more customer friendly. I wouldn't dare spend a dime on poor customer service.