Austin's Inn at Pearl Street

★☆☆☆☆

About Austin's Inn at Pearl Street

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Although the location downtown is very convenient, and the setting makes for beautiful pictures, I strongly suggest you look somewhere else for your wedding/reception. Planning a wedding can be stressful enough, and dealing with the owner of Austin??s Inn at Pearl Street will definitely drive you over the edge!
I fell in love with the cute bed-and-breakfast the first time I saw it. Jill Bickford, the owner, gave me a tour and a play-by-play of what an actual wedding may look like. She sold me immediately, but I wanted my fianc to give the okay. So, we went for a second tour, and we got the same song and dance. Days were filling fast, so we put down the non-refundable $850 deposit soon after our second tour.
After my deposit was received, things that I was told during the first 2 tours started to change. I tried to go with the flow and not get stressed out, but dealing with Jill was not easy. I believe she is just very flighty and unorganized ?? and doesn??t remember what she told you from one day to the next. When I realized this, I chose to deal mainly with her assistant, Crystal. Crystal, thank goodness, is very organized. She started to put everything in writing and was consistent when either my fianc or I asked her questions.
Unfortunately, this all fell apart the day of my wedding. I had booked the Inn for 4 hours (for both my wedding and reception). I had to pay $30 per guest for the venue. This fee was to cover the use of the entire first floor of the Inn and Bride & Groom??s changing rooms, along with several other things. I was told the week before my wedding that the normal bride??s changing room was already booked, and they didn??t have another option. Thankfully, my aunt had rented a room at the B-and-B, and she agreed to allow me to change there. I was not happy, but again, I tried to go with the flow. When I arrived a few hours before my wedding, I was told by my aunt (I was never approached by Inn staff), that the normal bathroom and the first floor of the Inn were now booked with other guests, and they were not available for my reception (they had mistakenly overbooked the Inn). So, my aunt was forced to give up her private bathroom for all of my guests to use! When she complained, Jill told her that there was no other option!!! When my pastor arrived, he needed to change. Of course, the groom??s changing room was booked as well and not available for my wedding! To top it off, several of my wedding guests (including my mother) said that Jill and her staff were rude to them throughout the evening.
Services that were promised to me and that I paid for were not available on the day of the event. I was never informed of these mistakes by Inn staff ?? I had to find out from family and friends. I was also never compensated for the lack of services.
I have filed complaints with the BBB and the Texas Attorney General. There are so many beautiful places in Austin to have a wedding. For the prices these venues charge, a person should not have to put up with rude, unprofessional staff. I would definitely look elsewhere.

1
★☆☆☆☆

Although the location downtown is very convenient, and the setting makes for beautiful pictures, I strongly suggest you look somewhere else for your wedding/reception. Planning a wedding can be stressful enough, and dealing with the owner of Austin??s Inn at Pearl Street will definitely drive you over the edge!
I fell in love with the cute bed-and-breakfast the first time I saw it. Jill Bickford, the owner, gave me a tour and a play-by-play of what an actual wedding may look like. She sold me immediately, but I wanted my fianc to give the okay. So, we went for a second tour, and we got the same song and dance. Days were filling fast, so we put down the non-refundable $850 deposit soon after our second tour.
After my deposit was received, things that I was told during the first 2 tours started to change. I tried to go with the flow and not get stressed out, but dealing with Jill was not easy. I believe she is just very flighty and unorganized ?? and doesn??t remember what she told you from one day to the next. When I realized this, I chose to deal mainly with her assistant, Crystal. Crystal, thank goodness, is very organized. She started to put everything in writing and was consistent when either my fianc or I asked her questions.
Unfortunately, this all fell apart the day of my wedding. I had booked the Inn for 4 hours (for both my wedding and reception). I had to pay $30 per guest for the venue. This fee was to cover the use of the entire first floor of the Inn and Bride & Groom??s changing rooms, along with several other things. I was told the week before my wedding that the normal bride??s changing room was already booked, and they didn??t have another option. Thankfully, my aunt had rented a room at the B-and-B, and she agreed to allow me to change there. I was not happy, but again, I tried to go with the flow. When I arrived a few hours before my wedding, I was told by my aunt (I was never approached by Inn staff), that the normal bathroom and the first floor of the Inn were now booked with other guests, and they were not available for my reception (they had mistakenly overbooked the Inn). So, my aunt was forced to give up her private bathroom for all of my guests to use! When she complained, Jill told her that there was no other option!!! When my pastor arrived, he needed to change. Of course, the groom??s changing room was booked as well and not available for my wedding! To top it off, several of my wedding guests (including my mother) said that Jill and her staff were rude to them throughout the evening.
Services that were promised to me and that I paid for were not available on the day of the event. I was never informed of these mistakes by Inn staff ?? I had to find out from family and friends. I was also never compensated for the lack of services.
I have filed complaints with the BBB and the Texas Attorney General. There are so many beautiful places in Austin to have a wedding. For the prices these venues charge, a person should not have to put up with rude, unprofessional staff. I would definitely look elsewhere.

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