West Lake Pool And Spa

★☆☆☆☆
The Pool and Spa Specialists of Austin

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It took me months to calm down enought to write this review: TThis was the worst experience i have every had. began with subcontractors who had no respect for our property. the owner was scarce - i had to become angry several times to make him listen to my complaints. The pool refurbish was bad ( i will have to redo when i save money). The owner badically demanded final payment before final inspection complaining it was not his fault i was busy ( even though the job was weeks overdue). He then never followed through on promise for a couple months maintainence - he go t the money and i never saw him again. I have found plaster in my filter and the pool looks worse than when they started. STAY AWAY

0
★☆☆☆☆

It took me months to calm down enought to write this review: TThis was the worst experience i have every had. began with subcontractors who had no respect for our property. the owner was scarce - i had to become angry several times to make him listen to my complaints. The pool refurbish was bad ( i will have to redo when i save money). The owner badically demanded final payment before final inspection complaining it was not his fault i was busy ( even though the job was weeks overdue). He then never followed through on promise for a couple months maintainence - he go t the money and i never saw him again. I have found plaster in my filter and the pool looks worse than when they started. STAY AWAY

Cons: ZERO STARS

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This is pretty much a one-man-band of a company. The owner has no sense of professionalism or of delivering services. on at least 3 occasions he came and filled up my pool left the hose in the water and some days later I find that the water has been on full the whole time.

One time he had a new worker that he didn't train who did nothing other than empty the pool of leaves - and then left the leaves right by the pool!

Another time the pump was leaking for weeks and they didn't tell me! I only realised when I had to continue filling the pool only to realise it wasn't because of the summer sun that the pool needed filling it was because of the leak. They knew about the leak and said and did nothing.

I do not recommend this company.

1
★☆☆☆☆

This is pretty much a one-man-band of a company. The owner has no sense of professionalism or of delivering services. on at least 3 occasions he came and filled up my pool left the hose in the water and some days later I find that the water has been on full the whole time.

One time he had a new worker that he didn't train who did nothing other than empty the pool of leaves - and then left the leaves right by the pool!

Another time the pump was leaking for weeks and they didn't tell me! I only realised when I had to continue filling the pool only to realise it wasn't because of the summer sun that the pool needed filling it was because of the leak. They knew about the leak and said and did nothing.

I do not recommend this company.

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