Several months ago my wife & a friend went here for a special occasion. The evening resulted in one of my worst overall dining experiences & wrote an email to the manager. He replied, apologized & hoped we would return in the future. The response was appreciated but I'm amazed that he didn't do anything else to entice our return (free appetizer, etc.). The food was good except for a burned dessert but I doubt we'll ever go back.
Our discontent started when our waiter brought a bottle of water & poured it in my glass. My wife alerted the waiter that the glass was dirty with old lipstick stains. The waiter went to a nearby empty table, picked up a glass & asked if it was OK to dump the water from the dirty glass into the clean one. While I was in shock my wife stuttered "OK" & the waiter did as he had suggested. I realize my wife gave him the go-ahead but I am still stunned that he made the suggestion & followed through on keeping the water from the dirty glass rather than offering to get us a new bottle of water.
After ordering our meals & a bottle of wine, I went to use the bathroom. After washing my hands I discovered the paper towel dispenser was empty so I used toilet paper, which got a bit messy. After returning to my table, the next time the waiter stopped by I let him know about the lack of paper towels & he apologized & mentioned "that shouldn't happen." More than 2 hours later, at the end of our meal, my wife used the bathroom & when she came back she said she'd used the same restroom & that it was still out of paper towels & also had to use toilet paper to dry her hands. Apparently nobody refilled the towels or didn't put enough in the bathroom.
During our meal, I was a bit disappointed with the attentiveness of the staff. After initially filling the glasses with wine, nobody every came by again to refill our glasses. Obviously, I'm capable of filling the wine glasses at the table but I've come to expect better service at nice restaurants.
Pros: Quality of food was good.
Cons: Not worth the price. Lack of attentiveness by all staff (waiter, valet, etc.)
Posted 01/06/07