Personalized Moving

★★★★☆
It's all about Caring!
  • 10 Darnell Ln

    Staten Island, NY 10309

    Map & Directions
  • 718-954-0119

About Personalized Moving

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We submitted for quotes into a couple of moving companies and we got a submission from Sal Nasef, the owner or manager of Personalized moving. Because we lived in a one bedroom apartment in Staten island, my fiancee overestimated. Sal did NOT ask to come and see the apartment. We also told Sal that we had a storage unit in Jersey City that would like to take our furniture from so we asked to make a stop on the way. He agreed and said that was no problem and asked what was in the storage unit. Sal took this all into consideration and said that it would be a 6 hour move including one hour of travel . (7 hours total) with a quote of 665.

Then Sal contacts my fiancee and says that he can't move on Friday March 1st as we had originally planned, but would we mind changing the move to Saturday March 2nd because he had conflicts. He would give us a 5% discount, as well as free wardrobe boxes and any materials we would need for free (we have this in email proof).

His men arrived promptly at 9am on Saturday March 2nd, and this is NOT a complaint against them because they were EXCELLENT workers, however they did not have proper equipment which not only slowed them down to a snail's pace, and made our moving time SIGNIFICANTLY longer, but it also severely endangered their health and welfare.

They had NO ramp into the 26 ft truck. So they had to physically lift ALL of the furniture into the truck off of the ground. They had no back braces, so these guys were endangering their health and their lives in some cases lifting all the stuff into the truck. They had no hand trucks, only dollies, so they had to get things down the stairs by carrying it all themselves. It took TEN times as long as it should have to get things down the steps in Staten Island.

The truck was in terrible condition, and the men let us know that it almost did not start when they were leaving Staten Island.

The most awful and deplorable work conditions were exposed when these men moving not only boxes but FURNITURE into our new apartment. Since they did not have a ramp or hand trucks, and there were considerably more stairs at our new apartment in Summit, the men had straps and were strapping FURNITURE to their backs and carrying it up the stairs. ONE man was carrying HUGE pieces of furniture up 40 stairs with just straps on their backs. The men were so exhausted and were collapsing on our apartment floor when they got upstairs. Then they were carrying up boxes that way too. Not only was it a sight to watch because of their exhaustion and muscle failure, but our boxes were collapsing under the tightness of the straps. So we don't even know what is broken and what is not in our boxes.This is UNACCEPTABLE.

Because of these terrible conditions, by the time they unloaded all of the furniture and boxes, the time was 10 and 3/4 hours including travel. This was very different from the 6 hours he had quoted us.

After we finally realized it would be over $1000, and significantly more than we were quoted (and this does not include tip), I asked Donald to call Sal to discuss this egregious over amount.

Sal on the phone was so rude, and so condescending I could not even believe it. I told him all of these things, and he told me many lies. That he was giving us the 10% and I reminded him that he already owed us 5%, and he said we were getting free materials, and told him he already owed us that too. I told him we would pay what we were quoted and then tip the guys, and he told me "don't tip them!". I had watched these poor men toil for hours and they had told me they make ($11 an hour, and Sal lied and told me it was $15 even though it was only Donald, who has a CDL) I was NOT about to not tip them for their services. He was screaming that he needed to feed his family so could not give me the price I was quoted, and I told him I have to feed mine, and I have a budget.

The final straw for me was, on the phone he said, "Let me speak to your husband" because he no longer wanted to deal with me. I said "how dare you insinuate that I can't handle this because I'm the "wife". I take care of the finances in our household, and you will talk to me". He was disgustingly sexist, and I resent that.

I was told by all of the men that this was not the first time that this had happened. They told me that Sal constantly low balls jobs just to get them and the severely over charges the customers. One of the men told me they had been on a job that was supposed to be 3 hours and ended up being 13. I can't believe he gets away with this, and I absolutely believe his business practices need to be investigated.
By the way, their motto is: "It's all about caring!". ridiculous.

1
★☆☆☆☆

We submitted for quotes into a couple of moving companies and we got a submission from Sal Nasef, the owner or manager of Personalized moving. Because we lived in a one bedroom apartment in Staten island, my fiancee overestimated. Sal did NOT ask to come and see the apartment. We also told Sal that we had a storage unit in Jersey City that would like to take our furniture from so we asked to make a stop on the way. He agreed and said that was no problem and asked what was in the storage unit. Sal took this all into consideration and said that it would be a 6 hour move including one hour of travel . (7 hours total) with a quote of 665.

Then Sal contacts my fiancee and says that he can't move on Friday March 1st as we had originally planned, but would we mind changing the move to Saturday March 2nd because he had conflicts. He would give us a 5% discount, as well as free wardrobe boxes and any materials we would need for free (we have this in email proof).

His men arrived promptly at 9am on Saturday March 2nd, and this is NOT a complaint against them because they were EXCELLENT workers, however they did not have proper equipment which not only slowed them down to a snail's pace, and made our moving time SIGNIFICANTLY longer, but it also severely endangered their health and welfare.

They had NO ramp into the 26 ft truck. So they had to physically lift ALL of the furniture into the truck off of the ground. They had no back braces, so these guys were endangering their health and their lives in some cases lifting all the stuff into the truck. They had no hand trucks, only dollies, so they had to get things down the stairs by carrying it all themselves. It took TEN times as long as it should have to get things down the steps in Staten Island.

The truck was in terrible condition, and the men let us know that it almost did not start when they were leaving Staten Island.

The most awful and deplorable work conditions were exposed when these men moving not only boxes but FURNITURE into our new apartment. Since they did not have a ramp or hand trucks, and there were considerably more stairs at our new apartment in Summit, the men had straps and were strapping FURNITURE to their backs and carrying it up the stairs. ONE man was carrying HUGE pieces of furniture up 40 stairs with just straps on their backs. The men were so exhausted and were collapsing on our apartment floor when they got upstairs. Then they were carrying up boxes that way too. Not only was it a sight to watch because of their exhaustion and muscle failure, but our boxes were collapsing under the tightness of the straps. So we don't even know what is broken and what is not in our boxes.This is UNACCEPTABLE.

Because of these terrible conditions, by the time they unloaded all of the furniture and boxes, the time was 10 and 3/4 hours including travel. This was very different from the 6 hours he had quoted us.

After we finally realized it would be over $1000, and significantly more than we were quoted (and this does not include tip), I asked Donald to call Sal to discuss this egregious over amount.

Sal on the phone was so rude, and so condescending I could not even believe it. I told him all of these things, and he told me many lies. That he was giving us the 10% and I reminded him that he already owed us 5%, and he said we were getting free materials, and told him he already owed us that too. I told him we would pay what we were quoted and then tip the guys, and he told me "don't tip them!". I had watched these poor men toil for hours and they had told me they make ($11 an hour, and Sal lied and told me it was $15 even though it was only Donald, who has a CDL) I was NOT about to not tip them for their services. He was screaming that he needed to feed his family so could not give me the price I was quoted, and I told him I have to feed mine, and I have a budget.

The final straw for me was, on the phone he said, "Let me speak to your husband" because he no longer wanted to deal with me. I said "how dare you insinuate that I can't handle this because I'm the "wife". I take care of the finances in our household, and you will talk to me". He was disgustingly sexist, and I resent that.

I was told by all of the men that this was not the first time that this had happened. They told me that Sal constantly low balls jobs just to get them and the severely over charges the customers. One of the men told me they had been on a job that was supposed to be 3 hours and ended up being 13. I can't believe he gets away with this, and I absolutely believe his business practices need to be investigated.
By the way, their motto is: "It's all about caring!". ridiculous.

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Personalized Moving are really personalized and customized their service to my needs. Their charges are very reasonable and makes sense (since price mattered to me). Time and Quality of work was excellent; they know what they are doing and work in harmony. Can't say enough....I am amazed....I strongly recommend them!

2
★★★★★

Personalized Moving are really personalized and customized their service to my needs. Their charges are very reasonable and makes sense (since price mattered to me). Time and Quality of work was excellent; they know what they are doing and work in harmony. Can't say enough....I am amazed....I strongly recommend them!

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The movers showed up at 8AM on the dot. They quickly loaded everything into the truck. Everything was carefully wrapped. The men were courtious and very funny! The entire move was a lot quicker than I thought. I will use them if I ever move again.

2
★★★★★

The movers showed up at 8AM on the dot. They quickly loaded everything into the truck. Everything was carefully wrapped. The men were courtious and very funny! The entire move was a lot quicker than I thought. I will use them if I ever move again.

Pros: extremely quick

.

I want to Thank Sal and his moving team at Personalized Movers for making my family's move as stress free as I could ever have imagined. Our recent move was made increasingly more challenging due to the fact that, a week prior the move date, my pregnant wife was admitted to the hospital where she remained on bedrest awaiting our third child. Sal first sent a team to my home to pack us, and this team swept in and had my entire apartment packed in less than 5 hours. Simply a miracle, and it was amazing to watch. On moving day, a team of movers, packers, and truck loaders swept in and out of my apartment, leaving nothing behind but a few dust-balls. They dis-assembled beds and furniture, wrapped and protected our valued possessions, and boxed everything else that remained. When the Personalized Moving truck arrived at our new home, the unloading occurred with equal vigor and finesse. The team at all times exhibited professionalism, good humor, strength and skill. The crew seemed to be hand picked from the best of the best, truly!

I will gladly refer personalized moving team to any friend or co-worker looking for quality movers. And if all this wasn't good enough, their pricing beat ALL competition. Congratulations on running an extraordinary company!

2
★★★★★

I want to Thank Sal and his moving team at Personalized Movers for making my family's move as stress free as I could ever have imagined. Our recent move was made increasingly more challenging due to the fact that, a week prior the move date, my pregnant wife was admitted to the hospital where she remained on bedrest awaiting our third child. Sal first sent a team to my home to pack us, and this team swept in and had my entire apartment packed in less than 5 hours. Simply a miracle, and it was amazing to watch. On moving day, a team of movers, packers, and truck loaders swept in and out of my apartment, leaving nothing behind but a few dust-balls. They dis-assembled beds and furniture, wrapped and protected our valued possessions, and boxed everything else that remained. When the Personalized Moving truck arrived at our new home, the unloading occurred with equal vigor and finesse. The team at all times exhibited professionalism, good humor, strength and skill. The crew seemed to be hand picked from the best of the best, truly!

I will gladly refer personalized moving team to any friend or co-worker looking for quality movers. And if all this wasn't good enough, their pricing beat ALL competition. Congratulations on running an extraordinary company!

Pros: Quality, professionalisim, skills, humor..........

Message from Personalized Moving

It's are all about Caring! We care for our customers, who are first and foremost in everything we do at Personalized Moving. We intend not to have any issues to resolve after the move has been completed, because of the attentiveness we give prior to and during the entire relocation process.



We will assign a "Move Coordinator" to you, to assist you at every step of your move (before, during, and after the move).



We are Licensed and Insured. Also we are members of the Better Business Bureau. Letters of recommendations from approved organizations are available upon your request.

More about Personalized Moving

We handle Residential, Commercial, Local, and Long Distance Moves. We have two locations in NY, in Brooklyn and Staten Island, but provide service in NY, NJ, PA, MA, MD, D.C., CT, DE, and RI. USDOT License # 1470453, MC License # 568995

 

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