Spencer's for Steaks & Chops

This place is beautiful. I brought my boyfriend here for our anniversary and we both thought the food was great. The staff was very accommodating and attentive. This was a great experience and I would suggest Spencer's to all of my friends.

I was very excited to sit down and eat at such a lovley place, until i noticed the unresponces waiters. They just talked. The place was empty, and still, terrible service. i ordedd medium rare, and thought they mistook me with rare. I cut open the file-mingon, and it was cold. you could DEFFINATLEY tell it was raw. just be looking at it. the feel of it, everything. i was grossed out, and left the premises immediatley.

my favorite part were the rest rooms ;)

I have always wondered why no one was in this place. Now I know. The food is the worst I have had in Houston. Everything was soaked in grease. The steak was fried, the potatoes were like eating oil, and the spinach was bad. With all the new venues going in around downtown, Spencer needs to get his act together fast! One good thing is the wait staff was great, but of course we were the only ones there.

My wife and I made the mistake of going to Spencer's on a Saturday night. getting to the restaurant was a ngihtmare adn the Hilton valet staff woudl not take any more cars for parking. We were left to find a spot on the street, which we finally managed after almost 30 minutes of circling.

Once we got into the restaurant, I was advised that the special seating I had requested months in advance (private "Wine Room" for 2 people) would not be available as the diners before us had just commenced their meal. When I asked why they only allowed 30 minutes before our reservation, I was given a shrug - totally unacceptable. We were then told there were no other tables and we'd need to wait 45 minutes for another table to become free. I asked for the Manager and he did not show. Happy to say that our wait ended up only being 20 minutes.

Once we were at the table, the service was acceptable and the food was good. Wine service was efficient and knowledgeable. Overall, food and wine were well above average for what we've experienced in Houston. However, the overall service from the staff and management was abysmal and we'll not be going back to this restaurant, especially when you consider the premium prices being charged.

I ate at Spencers last year when I was in town on business and was very impressed overall, particularly with the quality and preparation of the food. I am back in town on business again, and this time experienced the same lousy service as many recent diners have reported, which is a real shame.

The restaurant was nearly empty with perhaps 6 parties in the entire place. I was seated by an obviously disinterested hostess who dropped the wine list on an empty chair without any fanfare and mumbled something about "with you soon". I did receive bread and water shortly thereafter from a friendly young fellow, who then disappeared without a word. Then, I sat. And sat. And sat. Several waiters and wait staff passed by me over the next 40 minutes and about half clearly saw me sitting in isolation, but no one had any interest in checking on me. After 40 minutes, I stood up and walked out. No one batted an eye.

For these prices, I would expect first class staff too, but this total breakdown in customer service would be inexcusible even in a burger joint. Since this is apparently becoming a chronic problem, I will avoid Spencers in the future rather than run the risk of another miserable experience.